---
title: 'R&D Programs & Operations Lead at ROLLER'
canonical: 'https://feeny.ai/job/r-d-programs-operations-lead-roller-sydney-k0ms9b322nzn'
type: 'job'
last_seen: '2026-10-31'
---

# R&D Programs & Operations Lead at ROLLER

- **Company:** ROLLER
- **Location:** Sydney, Australia
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-31
- **Apply:** https://job-boards.greenhouse.io/roller/jobs/5272048007

## Job description

## About ROLLER

ROLLER isn't your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn't just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it's the people. We're a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we're proud of, without taking ourselves too seriously.

We're growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

## About the Role

Are you ready to be the driving force behind operational excellence? Join us as our R&D Programs & Operations Lead, where you'll be the wheel that keeps our department rolling smoothly. Reporting directly to our Chief Product Officer and partnering closely with our VP of Engineering, you'll be responsible for fine-tuning how we operate as a department and in unison with other departments. You'll take the operational load off our leaders, from planning cycles and all-hands meetings to cross-team communication, so they can focus on building great products and great teams.

Your main goal? To ensure the Product department runs like a well-oiled machine, with processes that are both efficient and effective, laying the groundwork for operational success.

In this role, you'll be the maestro of departmental cadences, communications, and goal tracking. You'll coordinate strategic initiatives, steering them towards triumphant outcomes by facilitating seamless communication between project owners. Simply put, you'll be the go-to person for anything operational within the department that needs attention.

Leveraging your expertise in program and project management, administration, relationship-building, and storytelling, you'll collaborate with cross-functional teams and working groups. Together, we'll aim to achieve the level of operational efficiency, cooperation, and collaboration that our teams need to hit our company and department goals.

This role is required in Sydney to facilitate close collaboration with our Chief Product Officer who is based there.

## What You'll Do

Guide Department Operations:

- Lead operations from start to finish.
- Establish robust cadences and administrative frameworks.
- Spearhead tracking initiatives and own annual and quarterly planning end to end.
- Champion company-wide product development adherence.
- Design and maintain how Product works: development framework and gates, forum structure, etc.
- Refine Department strategies as ROLLER expands.
- Orchestrate and streamline meeting frameworks with clear objectives, purposes, and agendas.
- Provide continuity and cover for the Chief Product Officer and VP of Engineering, holding context and actions across absences.
- Continuously enhance the Department's operational rhythm.

Ensure Effective Communication:

- Manage seamless collaboration among teams and partners.
- Uphold communication best practices and thorough documentation.
- Share comprehensive context and promptly address concerns.
- Own what the business hears from Product and when: roadmap publication, company-wide broadcasts and the narrative that connects the plan to company goals.
- Support Board and strategic customer communications.
- Build strong relationships with stakeholders in other departments and work with them on shared initiatives.
- Ensure timely escalation to appropriate stakeholders for resolution.

Propel Initiatives Forward:

- Coordinate and monitor timelines, milestones, and statuses.
- Flag impediments promptly and keep programs/projects on course.
- Break down assignments into manageable tasks for trackability and successful delivery.

Serve as the Department's Cohesive Force:

- Orchestrate Department-wide events and company-wide occasions.
- Organize and execute celebrations and milestones.
- Ensure recognition of the Department's hard work, boosting morale and camaraderie.

Forecast and Anticipate Opportunities:

- Collaborate with Department Leadership and People Business Partners.
- Anticipate and forecast emerging opportunities.
- Devise and implement proactive solutions.
- Continuously scan for areas of improvement, ensuring agility and readiness for success.

## About You

- Proven experience in taking products to market, with a deep understanding of the entire product lifecycle and the ability to collaborate effectively with cross-functional teams to ensure product delivery.
- Demonstrated expertise in Events, Program, or Project Management, ideally within the dynamic realm of start-ups or scale-up tech environments.
- Proven experience in Organizational Change Management & Communications, showcasing your ability to navigate and facilitate transitions seamlessly.
- A track record of effectively prioritizing, managing, and tracking multiple projects concurrently, thriving in the autonomy of a fast-paced, high-growth setting.
- An innate attention to detail coupled with an unwavering commitment to maintaining the highest standards of excellence in every aspect of your work.
- Genuine self-motivation, coupled with a relentless drive to continually learn, evolve, and pioneer in a role that is primed for growth and specialization.
- Exemplary integrity and trustworthiness, paired with the humility and openness to challenge one's own assumptions in pursuit of continuous improvement.
- Exceptional relationship-building skills, enabling you to quickly establish rapport and expand internal networks with ease.
- The ability to navigate ambiguity with confidence; comfortable operating in uncertain situations where information may be incomplete and priorities can shift rapidly. Your aptitude for bringing clarity to such scenarios will be invaluable in driving success.

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We're looking for candidates with the proficiency and curiosity to embrace AI and technology - not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

🚀 You get to work on a category-leading product that customers love in a fun, high-growth industry - check out [Capterra](https://www.capterra.com/p/164715/ROLLER/reviews/) and [G2](https://www.g2.com/products/roller-software/reviews#reviews) reviews.

💙 Team member Assistance Program to proactively support our team's health and wellbeing - accecc to coaching, education modules, weekly webinars, and more.

🍼 16 weeks Paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.

## About ROLLER

## Company Overview
- **One-liner**: ROLLER provides cloud-based venue management software for leisure and attractions businesses, helping them streamline operations and deliver better guest experiences.
- **Entity Type**: Private (Series unknown; total funding $110M from Insight Partners, J.P. Morgan, and Acadian Software)
- **Headquarters**: Austin, Texas, USA
- **Founded**: 2010
- **Founders**: Not publicly available (founders not named in provided sources)

## Core Business
- **Primary industry/industries**: Venue management software for leisure, entertainment, and attractions (trampoline parks, family entertainment centers, bowling, karting, museums, zoos, etc.)
- **Target customers**: B2B – mid-market to enterprise venues (3,000+ venues globally)
- **Mission or purpose statement**: “To help create experiences that bring joy and happiness to the world by building technology for leisure and attractions businesses.” [roller.software/about-us](https://www.roller.software/about-us)

## Products & Services
- **ROLLER Platform**: All-in-one cloud-based SaaS including POS, online ticketing, digital waivers, payments, memberships, parties & group bookings, capacity management, reporting & analytics, self-serve kiosks, guest surveys, and HQ multi-site management. [roller.software/company-facts](https://www.roller.software/company-facts)
- **ROLLER iQ**: AI-powered assistant (launched November 2025) providing data insights, recommendations, and automated reporting within the platform. [roller.software/company-facts](https://www.roller.software/company-facts)
- **Guest Experience Agent**: Always-on AI chat for guest inquiries and bookings (part of May 2026 product launch). [roller.software](https://www.roller.software/)
- **ROLLER Capital**: Access to funding for venue operators (announced May 2026). [roller.software](https://www.roller.software/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding raised – $110M (seed $3M in 2017, Series B $7M in 2018, $50M led by Insight Partners in 2023, $50M from Insight Partners and J.P. Morgan in 2025) [roller.software/company-facts](https://www.roller.software/company-facts)
- **Annual transaction volume**: $5B processed annually; 5M+ monthly bookings; 150M+ annual experiences created [roller.software](https://www.roller.software/)
- **Notable Investors/Partners**: Insight Partners, J.P. Morgan, Acadian Software; 60+ integration partners, 30+ service partners [roller.software/company-facts](https://www.roller.software/company-facts)
- **Growth Signals**: 300+ employees globally; 3,000+ venues served across Americas, EMEA, APAC; acquisitions of Active8 Software (2022), BookNow Software (2023), Volare Karting Software (2025); SOC2, PCI-DSS, GDPR compliant; AWS well-architected certified. [roller.software/company-facts](https://www.roller.software/company-facts)

## Competitive Advantages
- **Purpose-built for attractions**: Unlike generic POS or ticketing systems, ROLLER is tailored for leisure venues with features like waiver management, session-based capacity, and party booking.
- **All-in-one platform**: Replaces multiple tools (POS, ticketing, CRM, payments, memberships) reducing operational complexity.
- **Global scale and compliance**: SOC2, PCI-DSS, GDPR compliant with data centers in US, EU, AU – critical for international venue operators.
- **AI innovation**: Early mover with ROLLER iQ and Guest Experience Agent, embedding intelligence directly into operator workflows.
- **Strong partner ecosystem**: 60+ integrations and 30+ service partners create stickiness and reduce churn.

## Strategic Focus
- **AI and automation**: Continued investment in AI-powered features (Guest Experience Agent, ROLLER iQ) to reduce manual workload for venue operators.
- **Capital solutions**: ROLLER Capital offers financing to help venues grow, strengthening customer loyalty and platform dependency.
- **Global expansion**: Offices in Austin, Melbourne, Sydney, London, Basingstoke, San Jose (Costa Rica), and San Francisco – supporting 33 countries.
- **Product velocity**: Regular major launches (May 2026 launch with loyalty, AI chat, and enhanced analytics) to stay ahead of competitors.

## Why Work Here
- **Culture**: 93% of employees say it’s a great place to work (Great Place to Work® certified, 2025). [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7051388)
- **Values**: Collaborative, high-performing, supportive; emphasis on enjoying the journey and celebrating wins together. [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)
- **Remote/Hybrid Policy**: Distributed global team across 11 countries; flexible working environment. [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)
- **Benefits**: Learning budget for courses/certifications, up to 16 weeks paid parental leave, location-specific medical benefits, global Employee Assistance Program (EAP). [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)
- **Hiring Process**: Clear, respectful, and thoughtful; multiple steps designed to assess skills and culture fit; candidates can apply for multiple roles. [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)

## Sources
1. [roller.software/company-facts](https://www.roller.software/company-facts)
2. [roller.software/about-us](https://www.roller.software/about-us)
3. [roller.software](https://www.roller.software/)
4. [roller.software/people-and-culture/careers-jobs](https://www.roller.software/people-and-culture/careers-jobs)
5. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7051388)

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