---
title: 'Rapid Response Care Advocate (Remote) | 24/7 Urgent Patient Support at Mira Mace'
canonical: 'https://feeny.ai/job/rapid-response-care-advocate-remote-24-7-urgent-patient-support-mira-mace-remote-aesmpnzxvtr3'
type: 'job'
last_seen: '2026-09-15'
---

# Rapid Response Care Advocate (Remote) | 24/7 Urgent Patient Support at Mira Mace

- **Company:** Mira Mace
- **Location:** Remote
- **Compensation:** $20–$30/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/miramace/31928458-b58e-4a25-869f-e52e256361e5

## Job description

Location: Remote (U.S.-based) Commitment: 20 hours/week minimum, up to 40 hours/week Type: 1099 independent contractor

## About Mira Mace

Mira Mace is a venture-backed company on a mission to help people navigate a complicated healthcare system with clarity and confidence. We pair people-centered navigation with technology so patients understand their care, stay connected to their providers, and get to the resources they need. Our advocates cut through insurance denials, medication costs, transportation gaps, and paperwork so patients get what they need — without fighting alone.

## About the Rapid Response Team

This is a new team built for the moments that can't wait. A medication someone can't afford today. A denial the day before a procedure. A discharge with no plan and no ride home. When a high-urgency case comes in, the Rapid Response Team takes it and stays on it until it's solved. Someone is always on — nights, weekends, holidays. If it lands Friday night, the team is on it. This is non-clinical navigation support. You won't be giving medical advice — you'll be removing the obstacles between people and the care they're entitled to. Most cases resolve in 2–3 days, and speed with follow-through is the whole job.

## What You'll Do

- Take cases that reach you already triaged: our healthcare ops team confirms the essentials first — insurance, needs, level of urgency, clinical history — then assigns the case to you
- Read the case and build an execution plan: what has to happen, in what order, how fast
- Work the plan using the resource directories we give you — and when they're not enough, go find your own
- Keep ops in the loop as you go: progress, blockers, what you need to move faster
- Call the patient — to share progress, to ask about anything you're unsure of, and so they know someone is fighting for them
- Document every interaction and support activity in our platform, accurately and as you go, so handoffs across a 24/7 team are seamless
- Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards

## Who You Are

- Deeply empathetic. You stay warm and steady with people on one of the worst days of their life.
- Wired with urgency. You treat every case like it's your own family on the line.
- Relentless. Busy signals, hold music, "call back Monday," "that's not covered" — you push through all of it until the problem is solved.
- A planner who acts. You turn a messy case into a sequence of concrete next steps, then start making calls.
- A clear communicator on the phone and in writing, who builds trust fast and explains confusing things simply.

## Qualifications

Required

- An active LPN/LVN license; or Community Health Worker (CHW) certification; or equivalent community health / patient-navigation experience.
- 2+ years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, or similar).
- Working knowledge of the U.S. healthcare system and insurance.
- Comfort working independently, managing multiple urgent cases at once, and maintaining strong documentation.
- Reliable computer, internet, and a quiet space for patient calls.

## Preferred

- Experience supporting older adults or patients with complex or serious illness.
- Experience in urgent or high-tempo settings (triage desks, crisis lines, ED or discharge coordination).
- Familiarity with Medicaid and other public programs.
- Bilingual — Spanish, or another language common among the patients we serve.

The Arrangement This is a remote, 1099 independent contractor role on a team that covers 24/7. We're looking for advocates who can commit at least 20 hours per week, with the opportunity to work up to 40. Shifts span a 7-day schedule — including evenings, weekends, and holidays — plus an on-call rotation for overnight coverage. Reliability matters more here than anywhere else: urgent cases don't wait for Monday. As an independent contractor, you are responsible for your own taxes, and this is not a benefitted role.

Rate $20–$30 per hour, depending on experience, qualifications, licensure, availability, and language skills. Compensation covers approved service time, including patient support, documentation, and required administrative communications.

## About Mira Mace

## Company Overview
- **One-liner**: Mira Mace is an AI-assisted care-navigation platform that pairs Medicare beneficiaries with a dedicated healthcare advocate to manage appointments, insurance, and care coordination.
- **Entity Type**: Private (Early-stage startup, backed by Foundation Capital and DefineVC)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2025
- **Founders**: Prashant Kumar (CEO), Jagadeesh Jagarlamudi (CTO), Victor Mimo (COO)

## Core Business
- **Primary industry/industries**: Healthcare IT, Medicare Advocacy, Care Coordination
- **Target customers**: Medicare beneficiaries (B2C) and their families
- **Mission or purpose statement**: "To ensure every Medicare beneficiary has access to personalized healthcare advocacy, making the complex healthcare system work for them, not against them." [miramace.com](https://www.miramace.com/about)

## Products & Services
- **Mira Mace Platform**: An AI-assisted care-navigation platform. The core offering pairs each patient with a dedicated human care advocate (often a nurse) who handles insurance calls, appointment scheduling, pre-authorizations, bill reviews, and ongoing care coordination. AI agents handle backend administrative work. The service is covered by Medicare. [miramace.com](https://www.miramace.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (early-stage private company)
- **Key Metric**: Total Headcount of 20 (Built In profile) with 6 employees currently listed on LinkedIn. The company is in a rapid growth phase.
- **Notable Investors/Partners**: Backed by Foundation Capital and DefineVC, along with "top Silicon Valley angel investors." [linkedin.com](https://www.linkedin.com/company/miramace)
- **Growth Signals**: The company was founded in 2025 and is actively hiring for senior engineering roles (Senior AI Engineer and Senior Full-Stack Engineer), indicating product development and scaling. LinkedIn follower growth is very high at +27.5% monthly. [builtin.com](https://builtin.com/company/mira-mace)

## Competitive Advantages
- **Deeply integrated AI + Human model**: The company differentiates by using AI agents to automate the "tedious backend work" (claims, scheduling, insurance navigation) while providing a human advocate for empathy, trust, and complex problem-solving. This allows the service to be covered by Medicare, making high-touch advocacy accessible to a broad population.
- **Founder-led with lived experience**: The company was founded by Prashant Kumar, who spent years navigating his own chronic illnesses and saw the system's fractures firsthand. This mission-driven origin is a strong cultural anchor. [miramace.com](https://www.miramace.com/about)

## Strategic Focus
- **Scaling the engineering team**: Currently hiring senior engineers in AI/voice and full-stack development. The focus is likely on building the AI agent systems (voice, decision-making, integration) and the patient/advocate-facing application.
- **Expanding coverage and network**: Growing the base of Medicare beneficiaries served and the network of advocates.
- **Product maturity**: Moving from an early-stage product to a more robust, scalable platform, with technology stack including Next.js, Python, React Native, GraphQL, PostgreSQL, and cloud infrastructure (Azure/GCP). [builtin.com](https://builtin.com/company/mira-mace)

## Why Work Here
- **Mission-driven impact**: Employees directly help people navigate a broken healthcare system, with a focus on empathy and tangible outcomes for patients.
- **Hybrid/Remote culture with a plan to collocate**: The company is currently remote but has plans to collocate in the NYC and Boston areas. Currently, teams work on Zoom during business hours to foster collaboration and speed. [builtin.com](https://builtin.com/company/mira-mace)
- **Early-stage energy**: As a 2025 startup of ~20 people, new hires will have high ownership, work closely with founders, and influence product direction significantly.
- **Transparent and fast-moving**: The company describes itself as transparent and fast-moving.
- **Tech stack**: Work with modern tools: React, Node.js, Python, GraphQL, Postgres, Docker, and AI/voice systems. [builtin.com](https://builtin.com/company/mira-mace)
- **Hybrid offices**: Offices in San Francisco, CA; New York, NY; and Boston, MA (HQ). [builtin.com](https://builtin.com/company/mira-mace)

## Sources
1. [miramace.com](https://www.miramace.com/)
2. [miramace.com](https://www.miramace.com/about)
3. [builtin.com](https://builtin.com/company/mira-mace)
4. [linkedin.com](https://www.linkedin.com/company/miramace)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/miramace)

## Other roles at Mira Mace

- [Customer Success Specialist (CHW/LPN)](https://feeny.ai/job/customer-success-specialist-chw-lpn-mira-mace-remote-sxkm7et8b8yw)
- [Director of Sales](https://feeny.ai/job/director-of-sales-mira-mace-remote-znahkrawmpjg)
- [Staff Engineer](https://feeny.ai/job/staff-engineer-mira-mace-san-francisco-662jv763n1rd) — San Francisco, CA
- [Senior AI Engineer — Agents](https://feeny.ai/job/senior-ai-engineer-agents-mira-mace-san-francisco-t271cbbpwv10) — San Francisco, CA
- [Certified Nursing Assistant (CNA) - Care Advocate | Patient Navigation](https://feeny.ai/job/certified-nursing-assistant-cna-care-advocate-patient-navigation-mira-mace-j8mxxpvdakft)
- [Licensed Practical Nurse - Care Advocate - Patient Navigation](https://feeny.ai/job/licensed-practical-nurse-care-advocate-patient-navigation-mira-mace-remote-76p4gn48a54n)
- [Community Health Worker (Remote) - Care Advocate | Patient Navigation](https://feeny.ai/job/community-health-worker-remote-care-advocate-patient-navigation-mira-mace-remote-28172tyeqnjs)
- [Supervising Physician (MD/DO)](https://feeny.ai/job/supervising-physician-md-do-mira-mace-united-states-wq4zv4akvgwv) — United States
- [Growth Marketing Manager, D2C](https://feeny.ai/job/growth-marketing-manager-d2c-mira-mace-boston-scsrbhrbd1zy) — Boston, MA / San Francisco, CA
- [Registered Nurse (RN) Care Advocate — Patient Navigation](https://feeny.ai/job/registered-nurse-rn-care-advocate-patient-navigation-mira-mace-remote-r3aygtbpm3xt)