--- title: 'RCM Application Support Specialist at InterSystems' canonical: 'https://feeny.ai/job/rcm-application-support-specialist-intersystems-riyadh-845z4nrc1hqh' type: 'job' last_seen: '2026-09-06' --- # RCM Application Support Specialist at InterSystems - **Company:** InterSystems - **Location:** Riyadh, Saudi Arabia - **Posted:** 2025-06-17 - **Last confirmed live:** 2026-09-06 - **Apply:** https://job-boards.greenhouse.io/intersystems/jobs/6611843003 ## Job description The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners. As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world’s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization. A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment. Responsibilities: - Ready to work in the Support team. - Provide immediate response to customer inquiries in accordance with service standards. - Provide support to current installed based customers. - Provide the link between our customers and the InterSystems Global Support organization. - Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application. - Provide application support for the TrakCare Hospital Management System. - Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems. - Escalate Open (unresolved) problems in accordance with current policies and procedures. - Conduct individual and group training, product demonstrations and workshops as required. - Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management. - Be a Subject Matter Expert (SME) for TrakCare. - Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills. - If required, work with our partners to identify potential changes within the parameters of the product. - Participate in on-site support if required. - Participate in the on call 24-hour roster service. AI Qualification: - Demonstrated ability to learn, evaluate, adapt to, propose and implement AI-augmented workflows in order to continually enhance your own, and the team’s, productivity - Experience using AI-assisted tools (e.g. copilots, summarisation tools, or chatbots) to investigate, triage, or document complex support cases, with an ability to critically evaluate and verify AI-generated outputs - Ability to construct effective prompts for LLM-based tools to (for example) extract structured information from clinical documentation, support logs, or knowledge bases - Familiarity with how AI/ML features are embedded in clinical or administrative software — such as predictive scheduling, coding suggestions, or alert prioritisation — and the ability to support end users in understanding and troubleshooting these features Qualifications: - General aptitude for solving problems and using technology to improve processes. - Understanding and experience in product solutions support. - Understanding and experience with Hospital Information Systems. - Proven ability to think laterally and come up with innovative solutions for software product Support. - Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect. - An ability to handle multiple tasks simultaneously and within tight time constraints. - Proven ability to work through problems with different customer groups achieving positive outcomes. - Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems - Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls Education and Training: - BS or MS in Computer Science (or equivalent) or business as announced in the vacancy. ## About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit [InterSystems.com](https://cts.businesswire.com/ct/CT?id=smartlink&url=https://www.intersystems.com/&esheet=53379223&newsitemid=20230410005415&lan=en-US&anchor=InterSystems.com&index=4&md5=3edf749fa33f5a2ac0c355c410576e90). AI Disclaimer InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information).  InterSystems’ approach to AI is guided by the [InterSystems Responsible AI Guidelines](https://www.intersystems.com/ai-use-guidelines/). AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees. Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience.  AI tools and third-party transcription services must not be used during interviews or assessments. Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems.  Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process. ## About InterSystems ## Company Overview - **One-liner**: InterSystems provides high-performance data platforms and integration engines for mission-critical applications in healthcare, financial services, and logistics. - **Entity Type**: Private (bootstrapped; no external funding rounds disclosed) - **Headquarters**: Boston, Massachusetts, USA - **Founded**: 1978 (implied by “45 years” of operation as of 2023) - **Founders**: Not publicly available (CEO is Phillip “Terry” Ragon, but founder names are not listed on the company’s official pages) ## Core Business - **Primary industries**: Healthcare, financial services, supply chain & logistics, manufacturing - **Target customers**: B2B, large enterprises, government agencies, healthcare providers and payers - **Mission or purpose**: “Better data, better decisions, better outcomes” — enabling organizations to make data clean, accessible, and ready for action. ## Products & Services - **InterSystems IRIS**: A cloud-first data platform that combines operational, analytics, and machine learning capabilities into a single, scalable system. Designed for interoperability, reliability, intuitiveness, and scalability (the “IRIS” principle). - **HealthShare**: A health informatics platform that enables interoperability and data exchange across healthcare systems, electronic medical records (EMR), and population health management. - **TrakCare**: An acute care EMR system used by hospitals and health systems. - **InterSystems Integration Engine**: A rapid integration engine that connects disparate applications and data sources in real time. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Over 100,000 customers globally; software in use in more than 80 countries. - **Notable Investors/Partners**: No external investors (privately held). Partners include major healthcare and financial institutions. Recognized by Gartner Peer Insights as a “Customers’ Choice” for Operational Database Management Systems. - **Growth Signals**: 37 global office locations; continuous expansion into cloud and AI/ML capabilities; top rankings from KLAS for interoperability and EMR systems. ## Competitive Advantages - **Longevity & stability**: 45+ years of serving mission-critical industries without quarterly earnings pressure (privately held). - **Customer obsession**: Highest customer satisfaction ratings in operational database management (Gartner Peer Insights). - **Unified platform**: IRIS combines transactions, analytics, and AI in a single architecture, reducing complexity. - **Global support**: 24/7 Worldwide Response Center with support in over 80 countries. ## Strategic Focus - Accelerating cloud-first adoption of the IRIS platform. - Deepening AI/ML capabilities for real-time analytics and decision support. - Expanding healthcare interoperability (e.g., HealthShare) and acute care EMR (TrakCare) market share. - Strengthening presence in financial services and supply chain logistics. ## Why Work Here - **Culture**: Emphasis on quality, collaboration, and work-life balance. Open door policy, team-based strategic planning, and mentorship programs. - **Career development**: Structured Core Development Program (CDP) and Solutions Development Program (SDP) with accelerated onboarding, project rotations, and presentations to senior executives. - **Benefits**: Generous PTO (minimum 23 days/year), health/vision/dental insurance, mental health benefits, wellness programs (onsite gym), 401(k) with profit-sharing, tuition reimbursement, paid industry certifications, parental leave, adoption assistance, and flexible work schedules. - **Global reach**: Opportunities to work in 37 offices worldwide; diverse, inclusive environment (recognized as a Leader by Anita B’s 2023 Top Companies for Women Technologists). - **Impact**: Work on technology that directly affects healthcare outcomes, financial stability, and critical infrastructure. ## Sources 1. [intersystems.com/careers](https://www.intersystems.com/data-technology-company/careers/) 2. [intersystems.com/about-us](https://www.intersystems.com/about-us/) 3. [intersystems.com/](https://www.intersystems.com/) 4. [intersystems.com/data-technology-company](https://www.intersystems.com/data-technology-company/) ## Other roles at InterSystems - [Sales Operations Analyst](https://feeny.ai/job/sales-operations-analyst-intersystems-singapore-p08r811e3tz0) — Singapore - [Application Analyst Pharmacist](https://feeny.ai/job/application-analyst-pharmacist-intersystems-milan-z54ema9wchfa) — Milan, Italy - [Core Development Program](https://feeny.ai/job/core-development-program-intersystems-boston-av1b6jjeb7dm) — Boston, MA - [Quality Development Program](https://feeny.ai/job/quality-development-program-intersystems-boston-zm2nm37a6fft) — Boston, MA - [Senior Business Systems Analyst](https://feeny.ai/job/senior-business-systems-analyst-intersystems-boston-55s53p3j0fcj) — Boston, MA - [Principal Platform Engineer](https://feeny.ai/job/principal-platform-engineer-intersystems-boston-qts5v0z0t3s9) — Boston, MA - [Project Manager](https://feeny.ai/job/project-manager-intersystems-sao-paulo-g75mrt1prn6h) — São Paulo, Brazil - [Senior Automation Engineer](https://feeny.ai/job/senior-automation-engineer-intersystems-boston-zq8yzk6wp0tq) — Boston, MA - [Lead Data Modeler](https://feeny.ai/job/lead-data-modeler-intersystems-boston-c1qbxdmqawkm) — Boston, MA - [Product Manager](https://feeny.ai/job/product-manager-intersystems-boston-k5f06pbd62h9) — Boston, MA