--- title: 'Real Time Analyst at Polymarket' canonical: 'https://feeny.ai/job/real-time-analyst-polymarket-remote-emgznp581m3d' type: 'job' last_seen: '2026-10-18' --- # Real Time Analyst at Polymarket - **Company:** Polymarket - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-01 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.ashbyhq.com/polymarket/bef90256-e06c-412f-84d3-8a9e19915b0d ## Job description ## About Polymarket Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ## About the Role When a market moves, our queues move with it. The Customer Experience team at Polymarket operates in an environment where volume can spike without warning, driven by breaking news, major events, or a market that suddenly goes viral. Real-time management here is not a background function. It is the difference between customers getting help and customers churning. You will sit inside the CX Operations team, reporting to the Capacity Planning Lead, and you will be the person watching the queues when everyone else is watching the markets. We work with in-house agents and BPO partners, and keeping both aligned to actual demand, in real time, across multiple channels, is the core of this job. The forecast tells you what to expect. You handle what actually happens. This hire matters because we are growing fast and our support complexity is growing with it. We need someone who has done this before, who does not need to be told when to act, and who can communicate a staffing risk clearly and quickly to the people who need to know. If you are the kind of person who stays calm when the dashboard turns red and moves fast with a spreadsheet, this role was built for you. ## What You'll Do - Monitor queue volumes, service levels, and backlog across all channels and BPO partners throughout the day, minute by minute. - Reallocate agents between queues in real time when intraday demand shifts, coordinating directly with vendor real-time teams to keep their staffing aligned with ours. - Identify SLA risk early and alert CX Operations and partner teams before customers feel it, escalating suspected bugs or outages to Incident Response when volume patterns suggest a product issue. - Track schedule adherence across in-house and partner agents and flag patterns that are creating coverage gaps. - Produce intraday and end-of-day reports that explain what happened, why it happened, and what it means for tomorrow. - Feed daily observations back into the forecast and scheduling process so the plan improves continuously based on what you actually saw. ## What We're Looking For - 5 or more years in real-time analysis or Workforce Management in a contact center or support environment. - Hands-on experience monitoring multi-channel queues across multiple vendors simultaneously, not just a single queue or a single partner. - Strong spreadsheet skills and working knowledge of at least one WFM platform or ticketing tool. - Demonstrated ability to make fast, sound staffing decisions under pressure without waiting to be told what to do. - Clear, direct written communication, the kind that gets the right information to the right person in a Slack message without requiring follow-up questions. - Availability to support coverage around major events, which at Polymarket can happen on short notice and outside standard business hours. - (Plus) SQL or BI tool experience that lets you pull and analyze data without depending on an analyst. - (Plus) Background in fintech, crypto, trading, or another consumer product where volume is event-driven and unpredictable. ## Benefits - Competitive salary & equity - Unlimited PTO - Full Health, Vision, & Dental coverage - 401k match - Hardware setup: new MacBook Pro, big display, & accessories Pay Transparency Base salary range: $200,000 to $250,000, plus equity and benefits. This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through. ## About Polymarket ## Company Overview - **One-liner**: Polymarket is the world's largest prediction market platform, enabling users to trade on the outcomes of real-world events to surface a crowd‑driven signal of what people actually believe will happen. - **Entity Type**: Private (multiple funding rounds; latest $2B corporate round led by Intercontinental Exchange in November 2025) - **Headquarters**: New York, New York, United States - **Founded**: 2020 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Prediction markets / Information markets / Financial technology - **Target customers**: B2C (30 million monthly visitors) and B2B (institutional investors, media, financial firms using data for research and hedging) - **Mission or purpose**: “Become the new front page of the internet” and “Define the coming era of finance” by rewarding conviction and bringing private insight to life in the public forum [careers.polymarket.com](https://careers.polymarket.com/) ## Products & Services - **Polymarket Platform (Prediction Markets)**: A decentralized platform where users trade on the probabilities of future events across politics, geopolitics, business, culture, and breaking news. Real‑time, crowd‑driven forecasts often more accurate than polling. [polymarket.com](https://polymarket.com/) - **Event‑Data Feeds**: Aggregated market probabilities distributed via partnerships with X, Substack, Yahoo Finance, and other media to provide “the true signal in world events.” [careers.polymarket.com](https://careers.polymarket.com/) - **Institutional & Media Solutions**: Partnerships with Dow Jones (official information market for WSJ, Barron’s, MarketWatch) and Intercontinental Exchange (owner of NYSE) to distribute event‑driven data to global markets and power next‑generation hedging strategies. [careers.polymarket.com](https://careers.polymarket.com/) ## Market Standing - **Valuation/Market Cap**: Not disclosed; total funding exceeds $2.87B (see below) - **Key Metric**: - **Annual Revenue**: $17.9M (as reported by LinkedIn) - **Total Funding**: $2.874B (including a $2B corporate round from Intercontinental Exchange in November 2025, a $45M Series B led by Founders Fund in May 2024, and earlier rounds) - **Notable Investors/Partners**: - Intercontinental Exchange (lead in 2025 corporate round) - Founders Fund (lead in Series B) - Dow Jones (official data partnership) - Key acquisitions: QCEX ($112M), Brahma, Dome - **Growth Signals**: - Monthly visitors: ~45 million (global rank #816, traffic up +373% year‑over‑year) - Headcount: 201 employees (+775% YoY) - Active job postings: 42 (monthly +44.8%, yearly +1300%) - Expanded to 20 countries; offices in New York, United States (HQ), plus remote presence ## Competitive Advantages - **First‑mover and market dominance** in prediction markets with the deepest liquidity and widest event coverage. - **Institutional credibility** through partnerships with Intercontinental Exchange (NYSE owner) and Dow Jones – an unmatched bridge between retail prediction markets and traditional finance. - **Real‑time, crowd‑sourced accuracy** that is often faster and more reliable than polls or experts, attracting both retail users and institutional clients. - **Network effects**: 30M monthly visitors provide the liquidity that makes the platform useful; data feeds are increasingly embedded in major media and financial platforms. ## Strategic Focus - **Institutional expansion**: Leveraging partnerships with ICE and Dow Jones to integrate Polymarket data into financial research, hedging, and media. - **Becoming the “front page of the internet”** – making market probabilities the default way to understand any breaking news event. - **Defining the next era of finance** by merging real‑time information markets with traditional financial instruments. - **Talent acquisition**: Actively hiring quantitative traders, data analysts, derivatives experts, AML compliance officers, and engineering roles to scale platform, security, and institutional support. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/polymarket) ## Why Work Here - **High‑growth environment**: 775% headcount growth in the past year; massive traffic scaling and institutional adoption create exciting challenges. - **Mission‑driven culture**: Build the “information market” that cuts through noise and empowers better decision‑making – a blend of finance, tech, and media. - **Engineering & data focus**: Tech stack includes blockchain, PostgreSQL, ClickHouse, Terraform, Python, and JavaScript; roles span application security, AI ops, data engineering, and Android development. - **Remote & office flexibility**: Headquarters in New York, NY; operates in 20 countries. Hybrid/remote policy not specified but international presence suggests flexibility. - **Compensation & culture**: Employer rating 4.3/5 (perfect scores for work‑life, compensation, culture, career). Senior Accounting Manager salary listed at $225k–$240k (New York). [indeed.com](https://www.indeed.com/cmp/Polymarket) - **Notable perks / engineering culture**: Emphasis on decentralized finance, open‑source principles, and “rewarding conviction” – a fast‑paced, intellectually stimulating environment. ## Sources 1. [careers.polymarket.com](https://careers.polymarket.com/) 2. [polymarket.com](https://polymarket.com/) 3. [linkedin.com (company profile)](https://www.linkedin.com/company/polymarket/jobs) 4. [indeed.com (salary data)](https://www.indeed.com/cmp/Polymarket) 5. [jobs.ashbyhq.com (open roles)](https://jobs.ashbyhq.com/polymarket) ## Other roles at Polymarket - [Staff Backend Engineer](https://feeny.ai/job/staff-backend-engineer-polymarket-new-york-neyfv52b6xg1) — New York, NY - [Staff Software Engineer, Mission Control](https://feeny.ai/job/staff-software-engineer-mission-control-polymarket-new-york-2vr1b8f9f9x5) — New York, NY - [Capacity Planning Lead](https://feeny.ai/job/capacity-planning-lead-polymarket-remote-cx5g4mdgvwx8) - [In-House Support Operations](https://feeny.ai/job/in-house-support-operations-polymarket-remote-bwf38n0ghcx8) - [Escalations And Complaints Lead](https://feeny.ai/job/escalations-and-complaints-lead-polymarket-remote-7g37q9sp0z6q) - [Executive Community Relations Lead](https://feeny.ai/job/executive-community-relations-lead-polymarket-remote-5adwv98whqg9) - [Incubation Management Lead](https://feeny.ai/job/incubation-management-lead-polymarket-remote-v1bfpnf9sj4v) - [Data and Analytics Lead](https://feeny.ai/job/data-and-analytics-lead-polymarket-remote-6q9g31m5pbp7) - [Analytics Engineer, Customer Experience](https://feeny.ai/job/analytics-engineer-customer-experience-polymarket-remote-jqfptyf70rh3) - [Technical Program Manager CX Tooling](https://feeny.ai/job/technical-program-manager-cx-tooling-polymarket-remote-zfby1awzxhx7)