---
title: 'Real-Time Analyst (RTA) at Tamara'
canonical: 'https://feeny.ai/job/real-time-analyst-rta-tamara-riyadh-gkgzm74s0q9d'
type: 'job'
last_seen: '2026-09-07'
---

# Real-Time Analyst (RTA) at Tamara

- **Company:** Tamara
- **Location:** Riyadh, Saudi Arabia
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.eu.greenhouse.io/tamara/jobs/4951395101

## Job description

## About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

## About the role

We are looking for a skilled and proactive Real-Time Analyst (RTA) to join our Workforce Management team. In this role, you will be responsible for monitoring real-time performance across all service channels (Phone, Chat, and Email) and ensuring optimal schedule adherence to meet service level agreements (SLAs). Your insights and quick decision-making will play a vital role in maintaining smooth daily operations and delivering excellent customer experience. This role will be based onsite in our Riyadh office.

## Your Responsibilities

- Monitor real-time performance and queue health across all channels (voice, chat, and email).
- Identify and escalate service level risks and any deviations from forecast in a timely manner.
- Perform intraday adjustments (e.g., breaks, skilling, rescheduling) to optimize resource usage.
- Communicate effectively with team leaders and operations regarding any updates, alerts, or risks.
- Generate and share hourly, intraday, and daily performance reports with key stakeholders.
- Track and report on schedule adherence, attendance, shrinkage, and related KPIs.
- Support incident and outage management, ensuring appropriate routing and resource allocation
- Utilize WFM tools and platforms (e.g., Calabrio, NICE, Verint, or similar) to execute real-time actions.
- Collaborate closely with WFM Planners and Operations to ensure alignment on intraday execution.
- Provide recommendations for continuous process improvement in real-time management.

## Your Expertise

- Minimum 1 year of experience in a Real-Time Analyst or similar WFM position.
- Strong knowledge of call center metrics: AHT, ASA, SL, Occupancy, Adherence, etc.
- Excellent analytical, communication, and multitasking skills.
- Proficient in Excel / Google Sheets; experience with reporting or BI tools is a plus.
- Ability to work under pressure and make fast, data-driven decisions in dynamic environments.

Preferred Skills:

- Experience managing real-time operations in an omnichannel support environment.
- Familiarity with international teams and multiple time zones.
- Ability to drive performance improvements and deliver results in a high-pressure setting.
- Strong stakeholder management and collaboration skills.

## About Tamara

## Company Overview
- **One-liner**: Tamara is the leading fintech platform in Saudi Arabia and the GCC region, offering Sharia-compliant buy now, pay later (BNPL) and payment solutions through a customer-centric financial super-app.
- **Entity Type**: Private (Series? – Unicorn stage, backed by top investors)
- **Headquarters**: Riyadh, Saudi Arabia (King Abdullah Branch Road, King Salman District)
- **Founded**: 2020
- **Founders**: Not publicly available (company was founded in 2020 by a team; individual founder names not disclosed in provided sources)

## Core Business
- **Primary industry/industries**: Fintech (BNPL, payments, consumer finance)
- **Target customers**: B2C (consumers) and B2B (merchants, from SMBs to global brands)
- **Mission or purpose statement**: “To help people make their dreams come true by building the most customer-centric financial super-app on earth” (from Greenhouse careers page) / “Empower people in their daily lives and revolutionize how they shop, pay, and bank” (from docs.tamara.co)

## Products & Services
For each major offering:
- **Tamara Bundle**: Includes Pay in Full and Split in 2/3/4 payment products – flexible, transparent, no hidden fees or interest.
- **Split in Installments**: Allows customers to split purchase amounts into multiple installments (varies by retail category and ticket size).
- **Pay in Full**: Customers pay the total order value upfront via Tamara, with no added fees or interest.
- **Online & In-store Solutions**: Tamara’s payment methods work both for e-commerce and physical retail.
- **Merchant Services**: Boost conversion and AOV, reduce fraud/credit risk, receive upfront payment while customers pay over time, and manage transactions/returns via a dashboard.

## Market Standing
- **Valuation/Market Cap**: $2.107 billion (as of latest funding round – CB Insights lists valuation at $2.107B, making Tamara Saudi Arabia’s first fintech unicorn)
- **Key Metric**: Total funding raised = $2.107 billion (includes equity and lines of credit; latest round was a Line of Credit - II of $1.4B about 9 months ago)
- **Notable Investors/Partners**: Sanabil Investments (wholly owned by PIF), SNB Capital, Checkout.com, Goldman Sachs, Citi Alternative Investments, Apollo Global Management, W2 Investments, Shorooq Partners (22+ investors total). Key merchant partners: SHEIN, Jarir, noon, IKEA, Amazon.
- **Growth Signals**: Serves millions of users across Saudi Arabia, UAE, and Bahrain; expanding globally with offices in Riyadh, Dubai, Cairo, Vietnam, India, Germany, and remote; strong headcount growth visible in open roles across engineering, data, risk, product, and care.

## Competitive Advantages
- **First-mover & unicorn status** in Saudi Arabia’s fintech space.
- **100% Sharia-compliant** certification by Shariyah Review Bureau – a key differentiator in the region.
- **Strong backing** from PIF-linked investors and global financial institutions.
- **Deep merchant integrations** with top regional and global brands (SHEIN, IKEA, Amazon, etc.).
- **Customer-centric super-app vision** combining payments, shopping, and banking in one platform.

## Strategic Focus
- Build the most comprehensive financial super-app in the GCC, expanding product offerings beyond BNPL (e.g., banking, credit).
- Scale across the region (already in Saudi, UAE, Bahrain) and enter new markets.
- Invest in data, AI, and engineering talent to enhance risk management, personalization, and customer experience.
- Maintain Sharia compliance while innovating payment flexibility.

## Why Work Here
- **Culture highlights**: “Customer Obsessed”, “Ownership”, “Resilience”, “Curiosity”, “One Team, One Mission” – strong emphasis on trust, simplicity, and being “everywhere people need us.”
- **Work policy**: Hybrid/remote options available – offices in Saudi Arabia, UAE, Egypt, Vietnam, India, Germany, plus fully remote roles (per Greenhouse careers page).
- **Notable perks/engineering culture**: “We hire for human qualities, not just skills”; focus on continuous learning, data-informed decision-making, and building scalable systems; global team with diverse backgrounds; roles in engineering (backend, Flutter, QA), data science, risk, product design, and more.
- **Growth opportunity**: As a fast-growing unicorn, employees can have high impact and career acceleration.

## Sources
1. [Greenhouse – Jobs at Tamara](https://job-boards.eu.greenhouse.io/tamara)
2. [Tamara – Life at Tamara](https://tamara.co/en-kw/life-at-tamara)
3. [CB Insights – Tamara Profile](https://www.cbinsights.com/company/tamara)
4. [Tamara Docs – Introduction to Tamara](https://docs.tamara.co/docs/introduction-to-tamara)
5. [Tamara Careers Page](https://tamara.co/en-sa/careers)

## Other roles at Tamara

- [Head of Anti-Money Laundering (AML) - Saudi National](https://feeny.ai/job/head-of-anti-money-laundering-aml-saudi-national-tamara-riyadh-92ha4xeecaaz) — Riyadh, Saudi Arabia
- [People Business Partner](https://feeny.ai/job/people-business-partner-tamara-riyadh-q3jnh0p1j031) — Riyadh, Saudi Arabia
- [Public Engagement Lead](https://feeny.ai/job/public-engagement-lead-tamara-riyadh-1aq44577v06t) — Riyadh, Saudi Arabia
- [Data Governance Lead](https://feeny.ai/job/data-governance-lead-tamara-riyadh-tp7bt1398rqf) — Riyadh, Saudi Arabia
- [Customer Care Manager - UAE](https://feeny.ai/job/customer-care-manager-uae-tamara-cairo-ng0n39p5aqaq) — Cairo, Egypt
- [Quality Lead](https://feeny.ai/job/quality-lead-tamara-riyadh-gp6vmxakd3vr) — Riyadh, Saudi Arabia
- [People Operations Senior Associate](https://feeny.ai/job/people-operations-senior-associate-tamara-cairo-885465rvzj8c) — Cairo, Egypt
- [Money Laundering Reporting Officer](https://feeny.ai/job/money-laundering-reporting-officer-tamara-dubai-m8fv5aevfqnx) — Dubai, United Arab Emirates
- [Collections Operations Lead](https://feeny.ai/job/collections-operations-lead-tamara-dubai-4n3hyw14j6rj) — Dubai, United Arab Emirates
- [CRM Specialist](https://feeny.ai/job/crm-specialist-tamara-dubai-g8ymxvzgrraw) — Dubai, United Arab Emirates