---
title: 'Receptionist at Hot Topic & BoxLunch'
canonical: 'https://feeny.ai/job/receptionist-hot-topic-boxlunch-city-of-industry-mhtpxnhxcq6e'
type: 'job'
last_seen: '2026-10-18'
---

# Receptionist at Hot Topic & BoxLunch

- **Company:** Hot Topic & BoxLunch
- **Location:** City of Industry, CA
- **Compensation:** $17–$19/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/hottopic/5111bf88-f17b-4c4a-b201-f3d0773f98c2

## Job description

Be the face of Hot Topic, Inc.! We’re looking for a proactive, personable, and detail-oriented Receptionist to join our dynamic team. As the first point of contact for guests and callers, you’ll play a key role in maintaining a positive and professional office environment. This position involves managing a high-volume call center, greeting visitors, and supporting various administrative functions across departments.

This role operates onsite and will require to work from our HQ located in the City of Industry, CA 5 days a week.

## WHAT YOU’LL DO

- Operate Zoom computerized phone system and answer all incoming calls
- Relay incoming and inter-company calls promptly and professionally
- Greet office visitors and monitor visitor log
- Maintain office security by following safety procedures and controlling access via the reception desk (employee badges, intercom system)
- Update calendars and schedule meetings
- Generate HQ name tags/badges as needed
- Assist in UPS including but not limited to receiving, sorting and delivering packages
- Assist the travel department with arranging travel and accommodations
- Assist the relocation department with relocating employees
- Assist with various office/clerical duties as needed
- Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure
- Perform other job duties as needed

## WHAT YOU’LL NEED

- High School or equivalent
- 1-2 years’ work experience as a Receptionist, Front Office Representative or similar role
- Bilingual a plus
- A dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly
- Strong communication skills include the ability to work in a team environment, give honest, direct feedback, and a solid verbal and written communicator
- Competency in computer applications including Word, Excel, Outlook, and Canva
- Experience with administrative and clerical procedures
- Regularly required to sit, stand, bend, and lift/move up to 10 pounds.  May lift/move up to 50 pounds occasionally.

## About Hot Topic & BoxLunch

## Company Overview
- **One-liner**: Hot Topic Inc. is a leading specialty retailer of pop culture and music licensed apparel, accessories, and gifts, operating under the brands Hot Topic, BoxLunch, and Her Universe.
- **Entity Type**: Private (owned by Sycamore Partners since 2013)
- **Headquarters**: City of Industry, California, USA
- **Founded**: 1989 (Hot Topic); 2015 (BoxLunch)
- **Founders**: Orv Madden (Hot Topic); BoxLunch was launched by Hot Topic Inc.

## Core Business
- **Primary industry/industries**: Retail – Pop Culture Merchandise, Apparel, and Gifts
- **Target customers**: B2C – Fans of music, anime, gaming, movies, TV, and pop culture; primarily Gen Z and Millennials
- **Mission or purpose statement**: To be the destination of pop culture and music merchandise while giving back to the community. BoxLunch’s specific mission: for every $10 spent, provide a meal to someone in need through Feeding America®.

## Products & Services
- **Hot Topic**: Clothing, accessories, music, jewelry, and collectibles featuring officially licensed band tees, pop culture-inspired collections, anime merch, and fashion apparel. (Brick-and-mortar and e-commerce)
- **BoxLunch**: Pop culture merch and gifts including apparel, collectibles, and accessories. Launched in 2015, with over 150 specialty shops and a thriving e-commerce site. Each purchase helps provide meals to those in need.
- **Her Universe**: A brand focused on female fans of sci-fi, fantasy, and pop culture, offering licensed apparel and accessories.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual Revenue – Hot Topic approx. $741.7M; BoxLunch approx. $74.3M (LinkedIn estimates, combined ~$816M)
- **Notable Investors/Partners**: Owner: Sycamore Partners (private equity); Partners: Feeding America®, Mental Health America, Notes for Notes, The Trevor Project
- **Growth Signals**: BoxLunch headcount grew 13.9% YoY to 655 employees; Hot Topic headcount grew 6.2% YoY to 2,215 employees; active job postings: 1,184 (as of Sept 2026); BoxLunch has given over 100 million meals to date; expanding distribution centers (La Vergne, TN and Riverside, CA).

## Competitive Advantages
- **Exclusive Licensing**: Deep relationships with major entertainment studios and music labels, securing exclusive product lines not available at general retailers.
- **Niche Community Focus**: Strong brand loyalty among pop culture, music, and anime fans; authentic engagement with subcultures.
- **Philanthropy as Differentiator**: BoxLunch’s meal-giving model creates emotional connection and repeat purchases.
- **Omnichannel Presence**: 600+ Hot Topic retail locations, 150+ BoxLunch stores, plus robust e-commerce and distribution network.

## Strategic Focus
- Expand BoxLunch store footprint and e-commerce penetration.
- Strengthen direct-to-consumer relationships through social media and influencer partnerships.
- Continue to invest in diversity, equity, and inclusion initiatives.
- Grow the Her Universe brand and cater to underserved female fandom.
- Optimize supply chain and distribution for faster fulfillment.

## Why Work Here
- **Culture**: Inclusive, collaborative, and authentic environment where employees are encouraged to “be who you are and love what you do.” The company values creativity and innovation.
- **Work Policy**: Hybrid workspace – employees engage in a combination of remote and on-site work. Typical time on-site is flexible.
- **Perks & Benefits**: Performance bonuses, family medical leave, job training and talent development programs. Benefits package includes medical, dental, vision, and 401(k).
- **Career Growth**: Opportunities across retail stores, distribution centers, and corporate HQ. Strong internal mobility, with many employees moving between brands (e.g., talent from GameStop, Target, Vans).
- **Community Impact**: Employees take pride in giving back through partnerships with Feeding America, Mental Health America, and other nonprofits.

## Sources
1. [lever.co](https://jobs.lever.co/hottopic) – Hot Topic Inc. careers page
2. [linkedin.com/company/hot-topic](https://linkedin.com/company/hot-topic) – Hot Topic company profile
3. [linkedin.com/company/boxlunch](https://linkedin.com/company/boxlunch) – BoxLunch company profile
4. [builtin.com](https://builtin.com/company/hot-topic-inc) – Hot Topic Inc. culture, perks, and offices
5. [builtinla.com](https://www.builtinla.com/company/hot-topic-inc) – Hot Topic Inc. Los Angeles office overview

## Other roles at Hot Topic & BoxLunch

- [New Store Operations Coordinator](https://feeny.ai/job/new-store-operations-coordinator-hot-topic-boxlunch-city-of-industry-aygebrrdyd6d) — City of Industry, CA
- [Associate Merchandise Planner](https://feeny.ai/job/associate-merchandise-planner-hot-topic-boxlunch-city-of-industry-4zc77wwe4fdq) — City of Industry, CA
- [Licensing Coordinator](https://feeny.ai/job/licensing-coordinator-hot-topic-boxlunch-city-of-industry-y987mepxwmh6) — City of Industry, CA
- [Senior Inventory Accountant](https://feeny.ai/job/senior-inventory-accountant-hot-topic-boxlunch-city-of-industry-njt5gkg3rame) — City of Industry, CA
- [Assistant Manager Licensing, Business Development](https://feeny.ai/job/assistant-manager-licensing-business-development-hot-topic-boxlunch-city-of-35xbe7qwjyr9) — City of Industry, CA
- [Fulfillment Team Lead](https://feeny.ai/job/fulfillment-team-lead-hot-topic-boxlunch-la-vergne-cka5ca8y90rk) — La Vergne, TN
- [Purchasing Manager – Retail Operations & Indirect Procurement](https://feeny.ai/job/purchasing-manager-retail-operations-indirect-procurement-hot-topic-boxlunch-00gb4kr9v43d) — City of Industry, CA
- [Financial Analyst](https://feeny.ai/job/financial-analyst-hot-topic-boxlunch-city-of-industry-68y9adc427cd) — City of Industry, CA
- [Equipment Operator](https://feeny.ai/job/equipment-operator-hot-topic-boxlunch-la-vergne-5bedc0esa0dq) — La Vergne, TN
- [Distribution Center Associate](https://feeny.ai/job/distribution-center-associate-hot-topic-boxlunch-la-vergne-xd17zds01qm6) — La Vergne, TN