---
title: 'Recoveries Investigation Analyst UK/Europe (6 months contract) at Tide'
canonical: 'https://feeny.ai/job/recoveries-investigation-analyst-uk-europe-6-months-contract-tide-hyderabad-gkxbbxkz3ven'
type: 'job'
last_seen: '2026-10-16'
---

# Recoveries Investigation Analyst UK/Europe (6 months contract) at Tide

- **Company:** Tide
- **Location:** Hyderabad, India
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/tide/jobs/8032797003

## Job description

## ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members globally and rapidly growing
- Over $300 million raised in funding
- 3,000 Tideans globally
- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

## ABOUT THE ROLE:

As a Recoveries Analyst, you’ll be working within Tide’s Financial Crime Operations team, supporting APP fraud recovery activities for both victim and perpetrator cases. You will play a key role in maximising recovery opportunities by investigating fraudulent transactions, engaging with sending and receiving financial institutions, and ensuring adherence to industry regulations and best practices.

To succeed in this role, you'll need strong investigative skills, attention to detail, and the ability to make sound decisions in a fast-paced environment. You will work closely with internal stakeholders and external financial institutions to identify recovery opportunities, track recovery outcomes, and support the prevention of financial crime.

Strong communication skills are essential, as you'll be responsible for managing stakeholder relationships, responding to queries, and ensuring timely action on recovery requests. Your interpersonal skills and collaborative approach will be crucial when working across multiple teams and external partners.

Flexibility to work shifts in a 24/7 operational environment, including weekends and public holidays on a rotational basis, is required.

What you will do:

- Managing APP fraud recovery cases from initiation through to resolution.
- Investigating victim and perpetrator accounts to identify and maximise recovery opportunities.
- Raising, tracking, and responding to recovery requests with sending and receiving financial institutions.
- Reviewing account activity, transaction data, and supporting evidence to establish recovery eligibility and outcomes.
- Liaising with external banks, payment service providers, and industry partners regarding APP fraud recovery efforts.
- Ensuring all recovery actions are completed within regulatory, scheme, and internal service level requirements.
- Making fair and evidence-based decisions in line with internal policies and external regulatory expectations.
- Identifying trends, control gaps, and opportunities to improve recovery rates and operational processes.
- Supporting financial crime investigations where recovery activity intersects with fraud, mule activity, or account misuse.
- Maintaining accurate case records and producing clear investigation notes and reporting.
- Collaborating with Fraud Operations, Financial Crime, Member Support, to deliver positive customer outcomes.
- Contributing to process improvement initiatives and helping enhance Tide's fraud recovery capabilities.

## WHAT WE ARE LOOKING FOR:

- A minimum of 1 year of experience in fraud investigations, APP fraud, recoveries, financial crime operations, disputes, chargebacks, or a related banking operations role.
- Understanding of APP fraud typologies, recovery processes, and financial crime risks.
- Experience investigating complex cases and analysing transaction activity to make evidence-based decisions.
- Strong analytical and problem-solving skills, with the ability to identify trends and recommend process improvements.
- Excellent attention to detail and the ability to manage multiple priorities while meeting strict deadlines.
- Strong communication and stakeholder management skills, with the confidence to engage with internal teams and external financial institutions.
- Ability to remain calm under pressure and exercise sound judgement in a high-volume operational environment.
- Collaborative team player with a flexible approach to changing priorities and business needs.
- Self-starter with the ability to work independently, take ownership, and drive cases through to completion.
- Comfortable working weekends and rotational shifts where required.
- Demonstrates curiosity and a willingness to continuously learn and develop expertise in fraud prevention, recoveries, and financial crime.
- Previous experience in fintech, banking, fraud operations, recoveries, or financial investigations would be highly beneficial.

## WHAT YOU’LL GET IN RETURN:

- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities

## TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

Disclaimer

It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our [Careers Page](https://www.tide.co/careers/) and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our [AI Policy](https://assets.ctfassets.net/3h69mkdgxn20/5MFtWSdG8YLKq3jZkK52NY/3f18633073e6cdbd03bba4b9791c64f4/Using_AI_throughout_the_Hiring_Process.pdf).

Your personal data will be processed by Tide for recruitment purposes and in accordance with [Tide's Recruitment Privacy Notice](https://assets.ctfassets.net/3h69mkdgxn20/30JAUcDJMlaCwUKt4zoW0j/dd541981a67b6838d6e54537704bc8aa/Tide_Recruitment_Privacy_Notice_Job_Post_Version.pdf).

## About Tide

## Company Overview
- **One-liner**: Tide is a business financial platform that provides bank accounts, loans, and a suite of tools to help small and medium businesses save time and money.
- **Entity Type**: Private (backed by venture capital and a UK government grant)
- **Headquarters**: London, United Kingdom (with offices in Sofia, Bulgaria; Hyderabad, India; Delhi, India; Berlin, Germany; and Luxembourg)
- **Founded**: 2017
- **Founders**: Not publicly listed as individual founders; the company was launched by a team. CEO is Dr. Oliver Prill (joined in 2018).

## Core Business
- Primary industry: Fintech / Business Banking
- Target customers: Small and medium enterprises (SMEs), freelancers, and entrepreneurs (B2B)
- Mission: “To save small businesses time and money, so they can get back to doing what they love.”

## Products & Services
- **Business Bank Accounts**: Integrated current accounts with fast account opening and no monthly fees for many plans.
- **Business Loans & Credit**: Access to lending products (including asset finance and loans against securities) tailored for SMEs.
- **Expense Management**: Tools to track, categorise, and control business spending.
- **Invoicing & Accounting**: Built-in invoicing and integration with popular accounting software.
- **Admin Services**: Additional support for business administration, compliance, and tax.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Over 2 million small business members worldwide; serves more than 10% of UK SMEs (as of 2023). In India, it has onboarded over 500,000 small businesses since launching there in December 2022. [tide.co/about/](https://www.tide.co/about/)
- **Notable Investors/Partners**: Not listed in search results, but the company received a grant backed by the UK government. [tide.co/about/](https://www.tide.co/about/)
- **Growth Signals**: Rapid headcount growth (now over 2,000 employees); expansion into India and Europe; first fintech to achieve 100% carbon emissions removal. [tide.co/about/](https://www.tide.co/about/)

## Competitive Advantages
- **All-in-one platform**: Combines banking, lending, expense management, and accounting in a single interface tailored for SMEs.
- **Member-first approach**: Deep focus on solving real pain points for small business owners, with a community of over 2 million members.
- **Data-driven decision making**: Uses data and metrics to continuously improve products and member experience. [tide.co/careers/](https://www.tide.co/careers/)
- **Carbon neutrality**: First fintech to remove 100% of its carbon emissions, appealing to environmentally conscious members and employees.

## Strategic Focus
- **International expansion**: Deepening presence in India and exploring new European markets (offices in Berlin and Luxembourg).
- **Inclusion**: Committed to onboarding 200,000 female-led businesses by the end of 2027, building on 100,000 already onboarded in 2023. [tide.co/about/](https://www.tide.co/about/)
- **Product innovation**: Building proprietary technology for smarter financial tools, especially in the India market with local partnerships.

## Why Work Here
- **Culture**: Values include “One Team” (collaboration), “Data Driven” (metrics-focused), and “Member First” (customer obsession). Tide emphasises ownership, impact, and collective growth. [tide.co/careers/](https://www.tide.co/careers/)
- **Work model**: Flexible workplace combining remote independence with in-person office time. Offices serve as innovation hubs. [tide.co/careers/](https://www.tide.co/careers/)
- **Benefits (India example)**: Annual learning budget of ₹40,000; life cover (2x salary or ₹10L); mental wellbeing support (24/7 EAP, CBT); 15 privilege leave days plus casual/sick leave; paid volunteering leave (3 days/year); self and family medical insurance; OPD benefits; recognition budget for managers. [tide.co/en-IN/careers/india/](https://www.tide.co/en-IN/careers/india/)
- **Engineering culture**: “Own your impact” – engineers are encouraged to solve problems proactively. Roles include Engineering Managers, Directors of Engineering, and specialists in threat detection, machine learning, and Python. [job-boards.greenhouse.io/tide](http://job-boards.greenhouse.io/tide)
- **Global team**: Over 2,000 Tideans across the UK, Bulgaria, India, Germany, and Luxembourg, offering a diverse and international work environment.

## Sources
1. [tide.co/careers/](https://www.tide.co/careers/)
2. [job-boards.greenhouse.io/tide](http://job-boards.greenhouse.io/tide)
3. [tide.co/about/](https://www.tide.co/about/)
4. [tide.co/en-IN/careers/india/](https://www.tide.co/en-IN/careers/india/)
5. [uk.linkedin.com/company/tide-banking](https://uk.linkedin.com/company/tide-banking)

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