---
title: 'Recruitment Lead at Duffel'
canonical: 'https://feeny.ai/job/recruitment-lead-duffel-london-37y3s8n9qrgt'
type: 'job'
last_seen: '2026-10-16'
---

# Recruitment Lead at Duffel

- **Company:** Duffel
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/duffel/0ce2ffd5-2b88-4323-bb2f-5af8a7c00806

## Job description

Recruitment Lead London | Full-time | Hybrid | Shoreditch/Liverpool Street

We’re Making Travel Effortless. Join Us. Travel is essential, whether it’s visiting family, starting a new adventure, or taking a career defining trip. Yet today, over 4 billion airline passengers rely on tech that hasn't changed in decades. At Duffel, we’re rebuilding the infrastructure underpinning the global travel industry. Backed by top-tier investors (Benchmark, Blossom, Index Ventures, and Kima Ventures) and born out of Y Combinator (S18), we’re simplifying complex systems to build the future of travel.

Recruitment at Duffel We are looking for a Recruitment Lead to both manage our in-house recruiting team and be an on the ground recruiter, partnering with leaders on recruitment strategy and ensuring we maintain a consistently high hiring bar as we scale.

About the role: What you’ll be doing:

- Manage a team of recruiters setting workload priorities, running 1:1s, keeping a pulse on pipelines, and supporting their development
- Partner closely with leaders on recruitment strategy and delivery across all functions, with a particular focus on scaling technical hiring
- Maintain and improve a structured interview infrastructure so the whole team runs a consistent, high-signal process
- Use data and insight to ensure a strong recruitment infrastructure, tracking and reporting on hiring KPIs through, quality-control on pipelines, and leaning on Ashby workflows
- Be the escalation point for hiring managers when a process isn't working
- Own end to end hiring, personally running search and building pipelines on technical, senior or niche roles alongside the team

What we're looking for:

- Extensive recruiting experience at a tech first company, including owning hiring metrics and reporting to senior leaders, not just running requisitions.
- Meaningful experience hiring mid to senior software engineers across the stack, with a clear view of where engineering hiring breaks down: assessment design, competing offers, counter-offers and sourcing by specialism.
- Experience leading, coaching and developing experienced recruiters, including planning team capacity against a hiring plan and rebalancing workload, rather than managing day to day.
- Strong data literacy in Ashby: you can read a hiring funnel and pinpoint where it's breaking using Time to Hire, Time to Fill, stage conversion, offer acceptance and source-of-hire data.
- Confident in forecasting capacity and demand: you can turn a hiring plan into recruiter headcount, lead times and the date each opening needs to go live, and flag early when a plan can't be delivered.
- A strategic, commercially minded approach: you can turn data into a prioritised plan with clear baselines, targets and expected ROI (e.g. agency spend versus in-house capacity).
- A quality-over-quantity mindset, with experience defining and tracking Quality of Hire and using it to steer where you source candidates and how the team hires.
- Adept at building and improving recruitment processes and infrastructure, with a strong grasp of structured interviewing, scorecards and assessment design, and a focus on great candidate and interviewer experiences.
- A champion of clean data and documentation: from interview guides to Ashby set-up (Jobs and Openings, sources, archive reasons). You keep Ashby accurate enough that leaders trust the numbers.
- Excellent stakeholder management: comfortable pushing back on hiring managers and execs with evidence when the plan or process needs it, in a fast-moving, collaborative environment.

## Why You’ll Love Working at Duffel

We believe in true ownership. That’s why every permanent employee gets equity in the business.

✈️ Travel Allowance: We literally pay you to get out of town and explore the world. 🏝️ Work From Anywhere: Flexibility is built in. Work remotely, or take advantage of our Sabbatical Policy. ⚡ Electric Car Scheme: Roll up in a brand-new EV with eco-friendly tax savings. ⚖️ Work-Life Harmony: Flexible bank holidays, generous family leave, and a dedicated volunteering day. 📚 Growth Tools: Paid study days to level up your skills, plus a solid pension and cycle-to-work scheme. 🏥 Health & Wellbeing: Private healthcare, eye test cover, and season ticket loans. 🏡 Family Leave (maternity, paternity and adoption)

The Details 📍 Location: Shoreditch, London (Hybrid: In-office Tuesdays & Thursdays). 🧠 Interview Process:

- Recruiter Screen
- Hiring Manager Chat
- Technical Case Study
- Final Stage Interview

We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief. Note to recruitment agencies Duffel does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CV's will be null and void.

## About Duffel

## Company Overview
- **One-liner**: Duffel provides easy-to-use APIs and software tools that allow any business to shop, book, and manage flights, hotel stays, and travel extras without the complexity of legacy travel infrastructure.
- **Entity Type**: Private (VC-backed; Series B)
- **Headquarters**: London, United Kingdom
- **Founded**: 2017
- **Founders**: Not publicly available (CEO is Steve Domin)

## Core Business
- **Primary Industries**: Travel technology, SaaS / API infrastructure
- **Target Customers**: B2B – startups, challenger banks, spend management platforms, and large enterprises that want to sell travel online
- **Mission / Purpose**: "To make travel effortless" by rebuilding the software layer that underpins the global travel industry [duffel.com/about-us](https://duffel.com/about-us)

## Products & Services
- **Flights API**: Complete flight shopping, booking, order management, and ancillaries (seats, bags) with access to global airline content via Duffel’s own accreditation and ticketing authority.
- **Stays API**: Earn commission on over 1 million properties worldwide; build hotel shopping experiences with rich content and loyalty benefits.
- **Ancillaries Component**: Pre-built UI for seat selection and baggage (and more) that can be dropped into any web or mobile experience.
- **Loyalty & Payments**: Features to offer loyalty programme perks and integrated payment flows.
- **Front-end Components**: Customisable, ready-made shopping interfaces (e.g., autocomplete flight search) for rapid integration.

All products are delivered as RESTful APIs with client libraries in Node.js, Python, and Ruby, plus comprehensive documentation and user guides [duffel.com](https://duffel.com/).

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding – **$56.3M** raised across four rounds:
  - Seed (Aug 2018): $4.8M led by Blossom Capital
  - Series A (Jun 2019): $21.5M led by Benchmark
  - Series B (Oct 2019): $30M led by Index Ventures
  - An earlier $125K seed round (Sep 2018) also noted [linkedin.com](https://uk.linkedin.com/company/duffelhq)
- **Estimated Annual Revenue**: $1.4M (private company estimate, per LinkedIn data)
- **Notable Investors/Partners**: Benchmark, Index Ventures, Blossom Capital, Y Combinator (S18), Kima Ventures; partners include some of the world’s leading airlines.
- **Growth Signals**:
  - Headcount of ~41 employees (+16.1% YoY)
  - Active hiring in Engineering, Customer Success, and Partnerships (12 open positions as of mid-2026)
  - Operating in 5 countries (UK, US, Spain, South Africa, Denmark)
  - New product launches (Ancillaries component, Stays API, loyalty features) [linkedin.com](https://uk.linkedin.com/company/duffelhq)

## Competitive Advantages
- **Proprietary accreditation & ticketing authority** – enables direct access to global airline content without each customer needing their own license.
- **Developer-first approach** – modern, well-documented APIs with client libraries in multiple languages and pre-built UI components.
- **Full-stack travel platform** – covers flights, stays, ancillaries, and payments in a single integration.
- **Focus on rewriting legacy infrastructure** – removes the archaic software hurdles that have historically blocked new entrants from selling travel.

## Strategic Focus
- Deepen the product suite (rooms, ancillaries, loyalty) to become the single API layer for all travel.
- Expand into verticals like challenger banks and spend management (e.g., “Duffel for Spend Management”).
- Scale partnerships with more airlines and property providers globally.
- Continue hiring engineers and customer success teams to support enterprise clients and geographic expansion.

## Why Work Here
- **Hybrid & Flexible**: Office two days per week in London; 60 days per year work from anywhere globally.
- **Time Off & Leave**: 27 days annual leave plus public holidays; 26 weeks fully paid parental/adoption leave; 12-week sabbatical after 4 years.
- **Compensation & Equity**: Competitive base salary reviewed annually, stock options, pension match up to 5%.
- **Perks**: Duffel Travel Allowance (stipend to spend on flights), private healthcare, learning & development budget, up to 4 study days per year, paid volunteering day.
- **Engineering Culture**: Modern stack (Node.js, Python, Ruby, APIs), focus on AI and backend roles. Team alumni from Monzo, Deliveroo, GoCardless, and Paddle.
- **Interview Process**: Online application → recruiter call → first interview → final-stage interviews (typically a half-day on Zoom) [duffel.com/careers](https://duffel.com/careers).

## Sources
1. [duffel.com/about-us](https://duffel.com/about-us)
2. [duffel.com/careers](https://duffel.com/careers)
3. [duffel.com](https://duffel.com/)
4. [linkedin.com/company/duffelhq](https://uk.linkedin.com/company/duffelhq)
5. [jobs.lever.co/duffel](https://jobs.lever.co/duffel)

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