--- title: 'Regional Head of Product Support at InterSystems' canonical: 'https://feeny.ai/job/regional-head-of-product-support-intersystems-chile-kxmrbdwc7131' type: 'job' last_seen: '2026-09-13' --- # Regional Head of Product Support at InterSystems - **Company:** InterSystems - **Location:** Chile - **Posted:** 2026-08-03 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/intersystems/jobs/7720699003 ## Job description Job Summary The Regional Head of Product Support provides executive leadership, strategic direction, and operational accountability for Product Support across the LATAM region. As a key member of the regional leadership team, the role is accountable for the overall performance, maturity, and strategic evolution of the regional Product Support organisation, while representing the function with customers, partners, and senior internal stakeholders. The role is responsible for driving service excellence through the continual evolution of the Product Support operating model, organisational capability, and measurable operational improvement aligned with regional business priorities and global strategy. The role leads the regional Product Support organisation and represents the function at executive customer forums, governance meetings, and strategic business discussions across the region. Success in this role will be measured by exceptional customer outcomes, organisational capability, operational excellence, and the continued evolution of Product Support as a strategic differentiator for the business. ## Responsibilities - Champion a customer-first culture across the regional Product Support organisation, ensuring customer interactions strengthen customer satisfaction, trust, and long-term partnership while delivering measurable business value. - Provide visible and credible leadership to customers, partners, and internal stakeholders, representing Product Support at executive governance and strategic customer forums while acting as the senior escalation point for complex or business-critical matters. - Act as a key member of the LATAM regional management team, shaping regional strategy, contributing to commercial and investment discussions, and influencing resource planning and operational decision-making beyond functional boundaries. - Lead the regional Product Support organisation through experienced managers, with accountability for workforce planning, organisational capability, performance, succession, and leadership development. - Influence global and regional product strategy, development priorities, and investment decisions by representing regional customer needs and operational insight at executive governance forums. - Own the regional service delivery operating model across Incidents, Service Requests, Enhancement Requests, and upgrades, ensuring effective prioritisation, demand management, and alignment with contractual commitments, customer outcomes, and business priorities. - Establish and lead regional service governance, defining performance frameworks, KPIs, and service metrics while using operational analytics and executive reporting to drive accountability, informed decision-making, and continual service improvement. - Embed a consultative approach to customer engagement, ensuring the team understands the underlying business requirement and defines appropriate, sustainable solutions rather than defaulting to agreement or tactical fixes. - Provide executive oversight for major incident management, change governance, and release and deployment readiness, ensuring effective stakeholder communication, proactive risk management, and minimal disruption to customer operations. - Lead the modernisation and continual evolution of the regional Product Support operating model, incorporating best-practice service management frameworks, automation, tooling enhancements, and data-driven decision-making. - Strengthen communication and escalation practices across regional and global stakeholders, fostering transparency, alignment, and effective cross-functional collaboration. - Develop future regional support leaders and embed a culture of ownership, innovation, and constructive challenge across the regional Product Support organisation. ## Experience and Qualifications Leadership Experience - 12+ years’ experience leading enterprise software support and/or service organisations, including significant experience leading regional or multi-country operations. - Demonstrated success leading senior management teams through organisational growth, operational transformation, and cultural change. - Demonstrated credibility engaging C-level executives, CIOs, executive sponsors, and senior healthcare leaders. - Proven ability to operate as part of a senior regional management team and influence cross-functional outcomes. Professional Experience - Experience leading support organisations responsible for complex enterprise software portfolios, preferably within healthcare. - Experience operating across Product Support, Development, and Professional Services, with the ability to balance customer outcomes, technical priorities, and commercial objectives. - Deep understanding of modern service management frameworks (e.g., ITIL), automation, operational analytics, and data-driven performance management. Education and Professional Qualifications - Bachelor’s degree in healthcare, Computer Science or a related field - ITIL certification (preferred) - Relevant leadership or management training (preferred) Languages - Fluent English (required) - Fluent Spanish (required) Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile. ## About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit [InterSystems.com](https://cts.businesswire.com/ct/CT?id=smartlink&url=https://www.intersystems.com/&esheet=53379223&newsitemid=20230410005415&lan=en-US&anchor=InterSystems.com&index=4&md5=3edf749fa33f5a2ac0c355c410576e90). AI Disclaimer InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information).  InterSystems’ approach to AI is guided by the [InterSystems Responsible AI Guidelines](https://www.intersystems.com/ai-use-guidelines/). AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees. Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience.  AI tools and third-party transcription services must not be used during interviews or assessments. Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems.  Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process. ## About InterSystems ## Company Overview - **One-liner**: InterSystems provides high-performance data platforms and integration engines for mission-critical applications in healthcare, financial services, and logistics. - **Entity Type**: Private (bootstrapped; no external funding rounds disclosed) - **Headquarters**: Boston, Massachusetts, USA - **Founded**: 1978 (implied by “45 years” of operation as of 2023) - **Founders**: Not publicly available (CEO is Phillip “Terry” Ragon, but founder names are not listed on the company’s official pages) ## Core Business - **Primary industries**: Healthcare, financial services, supply chain & logistics, manufacturing - **Target customers**: B2B, large enterprises, government agencies, healthcare providers and payers - **Mission or purpose**: “Better data, better decisions, better outcomes” — enabling organizations to make data clean, accessible, and ready for action. ## Products & Services - **InterSystems IRIS**: A cloud-first data platform that combines operational, analytics, and machine learning capabilities into a single, scalable system. Designed for interoperability, reliability, intuitiveness, and scalability (the “IRIS” principle). - **HealthShare**: A health informatics platform that enables interoperability and data exchange across healthcare systems, electronic medical records (EMR), and population health management. - **TrakCare**: An acute care EMR system used by hospitals and health systems. - **InterSystems Integration Engine**: A rapid integration engine that connects disparate applications and data sources in real time. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Over 100,000 customers globally; software in use in more than 80 countries. - **Notable Investors/Partners**: No external investors (privately held). Partners include major healthcare and financial institutions. Recognized by Gartner Peer Insights as a “Customers’ Choice” for Operational Database Management Systems. - **Growth Signals**: 37 global office locations; continuous expansion into cloud and AI/ML capabilities; top rankings from KLAS for interoperability and EMR systems. ## Competitive Advantages - **Longevity & stability**: 45+ years of serving mission-critical industries without quarterly earnings pressure (privately held). - **Customer obsession**: Highest customer satisfaction ratings in operational database management (Gartner Peer Insights). - **Unified platform**: IRIS combines transactions, analytics, and AI in a single architecture, reducing complexity. - **Global support**: 24/7 Worldwide Response Center with support in over 80 countries. ## Strategic Focus - Accelerating cloud-first adoption of the IRIS platform. - Deepening AI/ML capabilities for real-time analytics and decision support. - Expanding healthcare interoperability (e.g., HealthShare) and acute care EMR (TrakCare) market share. - Strengthening presence in financial services and supply chain logistics. ## Why Work Here - **Culture**: Emphasis on quality, collaboration, and work-life balance. Open door policy, team-based strategic planning, and mentorship programs. - **Career development**: Structured Core Development Program (CDP) and Solutions Development Program (SDP) with accelerated onboarding, project rotations, and presentations to senior executives. - **Benefits**: Generous PTO (minimum 23 days/year), health/vision/dental insurance, mental health benefits, wellness programs (onsite gym), 401(k) with profit-sharing, tuition reimbursement, paid industry certifications, parental leave, adoption assistance, and flexible work schedules. - **Global reach**: Opportunities to work in 37 offices worldwide; diverse, inclusive environment (recognized as a Leader by Anita B’s 2023 Top Companies for Women Technologists). - **Impact**: Work on technology that directly affects healthcare outcomes, financial stability, and critical infrastructure. ## Sources 1. [intersystems.com/careers](https://www.intersystems.com/data-technology-company/careers/) 2. [intersystems.com/about-us](https://www.intersystems.com/about-us/) 3. [intersystems.com/](https://www.intersystems.com/) 4. [intersystems.com/data-technology-company](https://www.intersystems.com/data-technology-company/) ## Other roles at InterSystems - [Project Manager](https://feeny.ai/job/project-manager-intersystems-chile-zhg14tkgtaej) — Chile - [Administrative Assistant](https://feeny.ai/job/administrative-assistant-intersystems-chile-a3ht66r4q2fz) — Chile - [Sales Operations Analyst](https://feeny.ai/job/sales-operations-analyst-intersystems-singapore-p08r811e3tz0) — Singapore - [Application Analyst Pharmacist](https://feeny.ai/job/application-analyst-pharmacist-intersystems-milan-z54ema9wchfa) — Milan, Italy - [Core Development Program](https://feeny.ai/job/core-development-program-intersystems-boston-av1b6jjeb7dm) — Boston, MA - [Quality Development Program](https://feeny.ai/job/quality-development-program-intersystems-boston-zm2nm37a6fft) — Boston, MA - [Senior Business Systems Analyst](https://feeny.ai/job/senior-business-systems-analyst-intersystems-boston-55s53p3j0fcj) — Boston, MA - [Principal Platform Engineer](https://feeny.ai/job/principal-platform-engineer-intersystems-boston-qts5v0z0t3s9) — Boston, MA - [Project Manager](https://feeny.ai/job/project-manager-intersystems-sao-paulo-g75mrt1prn6h) — São Paulo, Brazil - [Senior Automation Engineer](https://feeny.ai/job/senior-automation-engineer-intersystems-boston-zq8yzk6wp0tq) — Boston, MA