---
title: 'Regional Manager, Customer Accounts – Central at Tenna'
canonical: 'https://feeny.ai/job/regional-manager-customer-accounts-central-tenna-central-us-tx-ok-ks-mo-co-ne-p8qr993sbce7'
type: 'job'
last_seen: '2026-11-07'
---

# Regional Manager, Customer Accounts – Central at Tenna

- **Company:** Tenna
- **Location:** Central US TX OK KS MO CO NE LA IA MN, AR
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.lever.co/tenna/ca83111f-f048-4ca3-9eec-90d34fa19215

## Job description

Position Description Tenna is searching for a Regional Manager, Customer Accounts to lead and continue to build our team of Customer Account Managers (CAMs) across the Central United States. In this front-line leadership role, you’ll make sure every CAM on your team is set up to win and every customer in your region gets real value from the Tenna platform, driving retention and expansion along the way. Day to day, you will work side by side with your team, reviewing account health, product adoption, escalations, and renewal risk, and stepping in to help lead the conversation when a key customer is at risk. You will coach, develop, and continue to grow your team of CAMs, and partner with Sales, Product, Support, and Professional Services to improve outcomes across the Central United States. This is a unique opportunity to scale a high-performing team and help shape how Tenna grows with its customers. Ready to lead? Apply now! Why Tenna? At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform.  Apply now! Note: To be considered, candidates must live in or be willing to relocate to one of the following states: Texas, Oklahoma, Kansas, Missouri, Colorado, Nebraska, Louisiana, Iowa, Minnesota, or Arkansas.

## Responsibilities

- Supervises, coaches, and develops a regional team of Customer Account Managers, growing the team to approximately nine CAMs across Enterprise, Mid-Market, and SMB segments
- Accountable for the team’s retention and expansion results, including gross and net revenue retention, logo retention, and renewal performance
- Reviews account health with each CAM on a regular cadence, including product adoption, usage trends, support escalations, and renewal risk, and ensures every CAM has a clear, current plan for their accounts
- Steps in personally to help lead customer conversations when key or Enterprise accounts are at risk, while CAMs manage the day-to-day account work
- Maintains an accurate view of upcoming renewals and expansion opportunities, flags risk early, and brings forward recommendations rather than just problems
- Reduces unmanaged Red and Yellow accounts by ensuring documented recovery plans are in place and followed through
- Partners with Regional Territory Managers and Sales on clean handoffs for new customers, renewals, and expansion opportunities
- Participates in hiring, onboards, and ramps new CAMs, setting clear goals and performance standards from day one
- Runs weekly one-on-ones, account reviews, and team operating cadences, and builds individual development plans that grow CAMs into stronger customer advisors
- Addresses performance issues directly and constructively, holding the team accountable to clear standards
- Assigns accounts and balances workloads across the team based on segment, complexity, and capacity
- Ensures the team follows Tenna’s playbooks and has the training and tools needed to deliver a consistent customer experience
- Ensures consistent customer progress reviews, Business Review Meetings, and strong executive relationships across key accounts
- Partners with Professional Services to improve onboarding and shorten time to value for new customers
- Brings field feedback and recurring customer needs to Product, and partners with Support to resolve systemic issues that affect multiple customers
- Maintains Salesforce discipline across the region so customer data and reporting are accurate, timely, and actionable
- Travels to customer sites for Enterprise and Platinum customer visits, strategic business reviews, team coaching, and company events
- Shares field insights with leadership to improve health scoring, playbooks, and processes as Tenna scales

Job Requirements

- Bachelor’s degree strongly preferred or equivalent experience
- 5+ years of experience in B2B SaaS Customer Success, Account Management, or post-sales roles
- 2+ years of direct people-management experience, including hiring, coaching, and performance-managing customer-facing team members
- Track record of driving renewals, retention, and expansion, with measurable results you can speak to
- Working knowledge of SaaS account metrics, including GRR, NRR, churn, health scoring, adoption, ARR, and ACV
- Experience supporting Enterprise and Mid-Market customers in complex, multi-stakeholder environments
- Experience managing complex customer escalations; experience supporting a remote or distributed team is a plus
- Strong Salesforce experience, including account management, opportunity tracking, and reporting
- Advanced Excel and data analysis skills; familiarity with Jira, service desk systems, and customer health reporting
- Confidence leading difficult customer conversations and building trust with C-level stakeholders
- Experience in a growth-stage or scaling B2B SaaS organization, with a hands-on, roll-up-your-sleeves approach
- Proactive, transparent, and data-driven, with a bias toward execution and clear follow-through
- Ability to travel approximately 25%–35%
- Experience in construction technology, fleet or equipment management, telematics, IoT, or industrial SaaS is strongly preferred
- Familiarity with construction ERP platforms such as Viewpoint/Vista, Spectrum, or Foundation is an absolute plus

Benefits, Perks, & Additional Information:

- Full-time opportunity.
- Location: Remote. Must live in/be willing to relocate to one of the following: TX, OK, KS, MO, CO, NE, LA, IA, MN, or AR.
- Travel to customer locations is required, approximately 25%–35%.
- Competitive compensation packages are offered.
- Opportunities for growth and personal development within a highly dynamic team.
- Robust, low-cost benefit packages are offered.
- Benefit coverage begins on the first date of employment.
- Paid Time Off and Volunteer Time Off are offered.
- Dependent Care offered.
- 401k match.
- Employee referral bonuses.

As an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.

## About Tenna

## Company Overview
- **One-liner**: Tenna provides a construction operations software and technology platform that goes beyond basic equipment tracking to connect every aspect of fleet management—from field to shop to office.
- **Entity Type**: Private (listed as a subsidiary of Deere & Company on LinkedIn) [linkedin.com](https://www.linkedin.com/company/tennaco)
- **Headquarters**: New Hope, Pennsylvania, United States (with an additional office in Edison, New Jersey) [linkedin.com](https://www.linkedin.com/company/tennaco) [builtin.com](https://builtin.com/company/tenna)
- **Founded**: 2015 (originally founded as BuildSourced, later renamed Tenna) [tenna.com](https://www.tenna.com/about-us/)
- **Founders**: Not publicly disclosed in available sources

## Core Business
- **Primary industries**: Construction technology, IoT/telematics, equipment fleet management, safety & compliance
- **Target customers**: B2B — mid-size to large-scale construction contractors, equipment fleet operators, and firms managing mixed (owned + rental) fleets [tenna.com](https://www.tenna.com/about-us/)
- **Mission/purpose**: To help contractors gain control over their mixed fleets through integrated hardware and software solutions that reduce costs, drive productivity, and increase profitability [tenna.com](https://www.tenna.com/about-us/)

## Products & Services
- **Tenna Platform (Software Suite)**: Cloud-based construction fleet management platform with modules for Equipment Maintenance, Safety & Compliance, Construction Resource Management (requesting, planning, dispatching), Cost Codes, Mechanic Time Cards, Parts Inventory Management, and a Reporting Engine with construction-specific reports [tenna.com](https://www.tenna.com/about-us/)
- **TennaMINI GPS Tracker**: Ultra-small GPS hardware for tracking heavy equipment, replacing older TennaGO hardware [tenna.com](https://www.tenna.com/about-us/)
- **TennaCAM 2.0 (Heavy Equipment Camera)**: Dual-facing dash camera with AI technology for mitigating risk and monitoring driver behavior on construction jobsites; includes a first-to-market Safety and Operations Scorecard (launched May 2025) [tenna.com](https://www.tenna.com/about-us/)
- **TennaINTEL Smart Equipment Tracker**: Tracks equipment and also reads surrounding BLE-tagged assets [tenna.com](https://www.tenna.com/about-us/)
- **TennaBLE RT1 & Steel Puck SP2**: BLE beacons for tracking tools and miscellaneous small assets; SP2 launched April 2025 [tenna.com](https://www.tenna.com/about-us/)
- **Integrations & Ecosystem**: Integrations with Procore, Viewpoint Vista, Sunbelt Rentals, Boom & Bucket, and OEM telematics systems per ISO 15143-3 (AEMP 1.2/2.0) standards [tenna.com](https://www.tenna.com/about-us/)
- **Action QR**: Feature that shortcuts field workers directly to forms or screens to speed up daily recurring tasks [tenna.com](https://www.tenna.com/about-us/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue estimated at $3.5M (per LinkedIn company data) [linkedin.com](https://www.linkedin.com/company/tennaco)
- **Notable Investors/Partners**: Deere & Company (listed as parent company), Sunbelt Rentals, Procore, Viewpoint Vista (Trimble), Boom & Bucket [linkedin.com](https://www.linkedin.com/company/tennaco) [tenna.com](https://www.tenna.com/about-us/)
- **Growth Signals**: 
  - Serving 650+ customers [tenna.com](https://www.tenna.com/about-us/)
  - Headcount: 124 employees, up 16.7% YoY (+23 people) [linkedin.com](https://www.linkedin.com/company/tennaco)
  - LinkedIn followers grew 34.9% year-over-year [linkedin.com](https://www.linkedin.com/company/tennaco)
  - Continuous product launches: Safety & Operations Scorecard (May 2025), Steel Puck SP2 (April 2025), TennaINTEL, Action QR, enhanced Reporting Engine — all in 2024–2025 [tenna.com](https://www.tenna.com/about-us/)
  - Expanding OEM integrations and rental house partnerships [tenna.com](https://www.tenna.com/about-us/)

## Competitive Advantages
- **Deep industry roots**: Over 100 years of combined construction experience on the team — building technology as insiders, not outsiders [tenna.com](https://www.tenna.com/about-us/)
- **Integrated hardware + software suite**: Covers tracking, safety cameras, BLE asset tracking, maintenance, and resource management in one platform — beyond pure telematics [tenna.com](https://www.tenna.com/about-us/)
- **OEM-agnostic mixed fleet support**: Works with diverse fleets including owned and rental assets, with standards-based OEM integrations (AEMP 1.2/2.0) [tenna.com](https://www.tenna.com/about-us/)
- **First-to-market innovations**: Recent releases like the Safety & Operations Scorecard and the dual-facing heavy equipment camera demonstrate product leadership [tenna.com](https://www.tenna.com/about-us/)
- **Hands-on customer partnership**: In-house customer success teams travel onsite; strong communication and follow-through are core to their model [tenna.com](https://www.tenna.com/about-us/)

## Strategic Focus
- **Expanding AI and safety capabilities**: Continued investment in AI-driven dash cameras, safety scorecards, and risk mitigation tools [tenna.com](https://www.tenna.com/about-us/)
- **Deepening integrations**: Growing partnerships with rental houses (e.g., Sunbelt Rentals) and OEMs to provide unified visibility across owned and rented assets [tenna.com](https://www.tenna.com/about-us/)
- **Enhancing operational planning tools**: Building out Construction Resource Management with scheduling, cost codes, and robust reporting [tenna.com](https://www.tenna.com/about-us/)
- **Extending asset tracking ecosystem**: Launching next-gen BLE beacons and trackers for tools and small assets to complement heavy equipment tracking [tenna.com](https://www.tenna.com/about-us/)

## Why Work Here
- **Remote-friendly**: Many open roles are listed as Remote – Nationwide across the U.S. [tenna.com](https://www.tenna.com/careers/) [jobs.lever.co](https://jobs.lever.co/tenna)
- **Impactful mission**: Opportunity to directly improve construction safety, efficiency, and profitability through technology used in the field, shop, and office [tenna.com](https://www.tenna.com/about-us/)
- **Multifaceted team**: Roles span software engineering, product management, customer success, design, and more — with an emphasis on collaboration and industry expertise [tenna.com](https://www.tenna.com/careers/)
- **Commitment to DE&I**: Partnering with local community organizations and focused on building a diverse, equitable, inclusive team [tenna.com](https://www.tenna.com/careers/)
- **Benefits & support**: Competitive benefits including 401(k) and HSA, plus discount programs [tenna.com](https://www.tenna.com/careers/)
- **Culture & ratings**: LinkedIn employer rating of 3.1/5 (44 reviews) with compensation at 3.9/5, work-life balance 3.1/5, culture 3.0/5, and career growth 3.2/5 — best rated for compensation, with candid feedback from employees [linkedin.com](https://www.linkedin.com/company/tennaco)

## Sources
1. [tenna.com — About Us](https://www.tenna.com/about-us/)
2. [tenna.com — Careers](https://www.tenna.com/careers/)
3. [jobs.lever.co — Tenna](https://jobs.lever.co/tenna)
4. [linkedin.com — Tenna](https://www.linkedin.com/company/tennaco)
5. [builtin.com — Tenna](https://builtin.com/company/tenna)

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