---
title: 'Regional Manager- Southwest Region — Arizona & Texas Priority Markets at ABC Legal Services'
canonical: 'https://feeny.ai/job/regional-manager-southwest-region-arizona-texas-priority-markets-abc-legal-1vf628b52vx4'
type: 'job'
last_seen: '2026-09-07'
---

# Regional Manager- Southwest Region — Arizona & Texas Priority Markets at ABC Legal Services

- **Company:** ABC Legal Services
- **Location:** Arizona Texas, United States
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-07
- **Apply:** https://www.abclegal.com/job-openings/job?id=7984829003&gh_jid=7984829003

## Job description

About ABC:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 1100+ with offices in New York, Los Angeles, Dallas, Tampa, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

You own our major Southwest markets end-to-end, with our highest priority focus in Arizona and Texas. That means identifying problematic areas in the market before a scorecard tells you, knowing where supply and demand are out of balance, carrying the relationships with our highest-volume servers yourself, and being accountable for the region hitting its KPIs. This role is well suited to someone who has previously worked in a market that was underperforming and knows how to turn it around.

You bring a data background — someone who doesn't wait for a report but goes and collects the data themselves, then pairs it with on-the-ground judgment to decide what to do next.

This role sits at the intersection of strategy and execution. You'll collaborate with centralized Process Server Network teams and with project managers to implement changes on the ground. You drive real change in your market and feed learnings back so what works in the Southwest can scale across the network. You'll also work closely with Compliance when improvements touch evidence chain or court delivery, and with Support & Experience teams on network-facing communications and support tooling.

This is a builder role. You'll be writing the playbook and executing it in real time. This position is remote, but you must be located in Arizona or Texas.

## What You'll Own

- Supply and demand balance across SW regions to identify coverage gaps, recruit new process servers, manage dispatch strategies, and increase server capacity in AZ and TX as the priority markets
- Identifying problematic areas in the market — spotting where performance is slipping and diagnosing the root cause before it shows up on a scorecard
- Relationships with the region's highest-volume servers as the face of ABC Legal in-market, not a name on an email
- Root cause analysis when something's off, to clearly define the problem and provide recommended next steps, not just a flag
- Incident response for your region when something breaks in-market (an app outage, dispatch bottlenecks, a weather disruption), you're the point of contact translating what's happening on the ground into real-time guidance for the network and for leadership
- Execution of marketplace pilots includes running tests in market, tracking what's actually happening on the ground, and reporting back with speed and honesty, working closely with project managers to scope and track this work
- Regional incentive spend within your allocated budget, in partnership with the Sr. Director on structure and guardrails; you flag when a program is running hot before finance does
- Regional SLO attainment by tier, coverage gap closure, and market health reporting
- Direct management of W2 employees on your team — approving time cards and completing performance reviews
- Feeding structured learnings back so incentive programs, dispatch rules, and pay mechanics can be refined and scaled to other markets

## What We're Looking For

You've owned a local market for a gig, delivery, or field service business, ideally one that was underperforming when you took it on. What matters most is that you've actually balanced supply and demand by combining in-market observations with data you collected yourself, coached someone to higher performance in a frontline or contract role, managed W2 employees through the formal parts of the job (time cards, performance reviews), and are willing to experiment, iterate, and quickly scale the best learnings.

Qualifications:

- Experience owning a local market, territory, or region in a marketplace, gig, or field operations environment, including experience working in a market that was underperforming
- A data background — someone who collects the data themselves rather than waiting for a report — combined with on-the-ground judgment; you can look at a dispatch or SLO dashboard and immediately know what to ask next
- Experience managing W2 employees, including approving time cards and completing performance reviews
- Comfort working with project managers to scope and execute in-market initiatives
- At least one direct report you can speak to specifically, not just that you had headcount, but how you coached them
- Desire to be on the ground in the market; this is not a remote strategy seat
- Ability to distill what you're seeing in-market into crisp, actionable feedback that a strategy team can actually use to iterate
- Can communicate market health clearly enough that leadership doesn't have to chase you for it; written updates, not just verbal color, when it matters

Preferred Qualifications:

- Has run structured pilots or tests with clear hypotheses and handed back learnings that scaled
- SQL or dashboard fluency (Metabase, Looker, Claude Code); wants the data rather than waiting for a report
- Comfortable working in Jira or a similar tracker to scope and follow pilots through to completion, and in a platform like Intercom for network-facing communication
- Experience building in ambiguous environments where the playbook didn't exist yet
- Has managed someone in a contract or hourly role and understands how that coaching differs

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance

Pay: $70,000–$85,000, (depending on experience) Schedule: Full-time, Monday–Friday Travel: ~20%

This position is remote, but you must be located in Arizona or Texas.

## About ABC Legal Services

## Core Business
- **Primary industry**: Legal Services (specifically service of process and legal document delivery)
- **Target customers**: Law firms, corporations, government agencies (including the U.S. Department of Justice), legal professionals, and individuals
- **Mission or purpose**: “Making service of process simple” – streamlining and modernizing the delivery of legal documents through technology and a nationwide network.

## Products & Services
- **Service of Process (core offering)**: End-to-end legal document delivery with GPS and photo evidence, real‑time updates, and court‑ready proof of service. Covers every ZIP code in the U.S. and 88 countries.
- **Docketly (subsidiary)**: Connects law firms with experienced appearance counsel for reliable courtroom coverage.
- **Mobile App for Process Servers**: Provides GPS‑tracked evidence and photo documentation for every service attempt.
- **Case Management Integrations**: Seamless integration with existing legal software to streamline workflow.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of approximately **$124M** (latest available); total headcount of **700+ employees** (up from 451 with 26% YoY growth)
- **Notable Investors/Partners**: 
  - **Gridiron Capital** (private equity owner since August 2025)
  - **U.S. Department of Justice** (exclusive contract since 2003)
  - **Wolters Kluwer / CT Corp** (preferred partner)
- **Growth Signals**: 
  - Expanded to 10 offices nationwide and operates in 9 countries (including India, Mexico, Portugal, Netherlands)
  - SOC 2 certification achieved in December 2024, reinforcing data security
  - Over 50,000 legal professionals served; network of 10,000+ process servers
  - 12M+ service attempts per year

## Competitive Advantages
- **Nationwide reach**: Only provider with coverage in every U.S. ZIP code and 88 countries via a proprietary network of 10,000+ process servers.
- **Exclusive government contract**: Sole process server for the U.S. Department of Justice since 2003 – a trust signal unmatched by competitors.
- **Technology‑first platform**: GPS/photo evidence, real‑time tracking, and integrations with case management systems reduce errors and improve transparency.
- **Scale and experience**: 50+ years in operation, 700+ employees, and a track record of serving over 50,000 legal professionals.

## Strategic Focus
- **Expansion of technology**: Continue investing in proprietary software to further automate and simplify service of process.
- **International growth**: Deepening presence in 88 countries and expanding the subsidiary Docketly for appearance counsel.
- **Data security**: Maintaining SOC 2 compliance and enhancing cybersecurity to protect sensitive legal documents.
- **Talent acquisition**: Scaling the remote workforce across the U.S. and territories, with emphasis on operations, product, sales, and engineering.

## Why Work Here
- **Remote‑first culture**: Work from anywhere in the U.S. and its territories; company provides tools and resources for remote success.
- **Culture of innovation**: Encourages curiosity, initiative, and continuous learning; employees have autonomy and trust to make an impact.
- **Collaborative environment**: Supportive teams, open communication, regular check‑ins, and mentorship opportunities.
- **Great benefits**: Medical, dental, vision insurance with affordable family plans; retirement plan with company matching; paid holidays and accrued PTO.
- **Community involvement**: Paid time off for volunteering, blood donation, voting, jury duty, and civic activities.
- **Growth opportunities**: Clear paths for advancement, recognition, and career development in a company that is expanding rapidly.
- **Employee rating**: 3.0/5.0 on Glassdoor (419 reviews); work‑life balance scores higher (3.4) than compensation (2.9) and culture (2.8).

## Sources
1. [ABC Legal – About Page](https://www.abclegal.com/about)
2. [ABC Legal – Careers Page](https://www.abclegal.com/careers)
3. [ABC Legal – Homepage](https://www.abclegal.com/)
4. [LinkedIn – ABC Legal Services Company Page](https://www.linkedin.com/company/abc-legal-services)

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