---
title: 'Regional Operations & Fleet Expansion Manager at Serve Robotics'
canonical: 'https://feeny.ai/job/regional-operations-fleet-expansion-manager-serve-robotics-gold-coast-awqk69fbnggg'
type: 'job'
last_seen: '2026-09-14'
---

# Regional Operations & Fleet Expansion Manager at Serve Robotics

- **Company:** Serve Robotics
- **Location:** Gold Coast, Australia
- **Compensation:** $161k–$180k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/serverobotics/aea916ef-5e4d-4854-95f0-73ea21bad720

## Job description

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

## Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

## JOB OVERVIEW

The Regional Operations & Fleet Expansion Manager is responsible for leading field operations, fleet performance, and market expansion initiatives while developing high-performing operational teams. This role provides direct leadership to operations and fleet personnel, oversees day-to-day execution of autonomous robot operations, and manages the successful launch and scaling of new markets.

Reporting to the Director of Operations, this position serves as the primary operational leader responsible for ensuring fleet reliability, regulatory compliance, operational readiness, and service excellence. The role partners closely with Engineering, Product, Fleet Management, Policy, Mapping, Business Development, Hardware, Finance, Legal, and Supply Chain to deliver safe, scalable, and efficient autonomous delivery operations.

Applicants must have and maintain unrestricted working rights in Australia. Serve Robotics is unable to provide or assume visa sponsorship for this position.

## JOB DUTIES

- Lead daily operations supporting commercial delivery services and autonomous robot deployments.
- Oversee fleet performance, uptime, operational throughput, MTTR, SLA attainment, and fleet health.
- Prioritise operational activities based on customer impact, fleet health, and business priorities.
- Manage field operations, including robots, field teams, remote operators, depots, and operational workflows.
- Ensure compliance with operational procedures, quality standards, safety requirements, and regulatory obligations.
- Drive continuous improvement initiatives that enhance operational efficiency, scalability, and customer experience.
- Hire, onboard, coach, develop, and manage Operations and Fleet team members, including performance, scheduling, and career development.
- Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
- Oversee fleet maintenance, repair quality, inventory, tooling, documentation, and facility readiness.
- Partner with Engineering to resolve systemic reliability issues and improve robot performance through field insights and operational feedback.
- Lead end to end launches for new markets, including operational planning, testing, depot setup, vendor onboarding, and launch readiness.
- Optimisze market expansion by balancing operational quality, customer experience, compliance, capacity, and cost.
- Partner with Policy and Legal to implement regulatory requirements across operating regions.
- Serve as the primary operational liaison across Engineering, Product, Fleet Management, Mapping, Hardware, Business Development, Supply Chain, Finance, and other cross functional teams.
- Identify operational risks, remove blockers, and drive cross functional alignment to achieve business objectives.
- Minimal travel required.

EXPERIENCE, QUALIFICATIONS, & SKILLS Required Experience, Qualifications, and Skills

- 5+ years of experience in operations, logistics, robotics, autonomous systems, mobility, automotive, aerospace, or related technical operations.
- 2+ years of direct people leadership experience managing operational or technical teams.
- Demonstrated experience hiring, coaching, and developing high-performing employees.
- Experience managing operational KPIs and service-level agreements.
- Strong cross-functional project and stakeholder management skills.
- Experience working with CMMS, ticketing systems, operational dashboards, or similar tools.
- Excellent communication, organisational, and problem-solving skills.
- Ability to work effectively in fast-paced, high-growth environments.
- Valid driver's licence in the applicable Australian state or territory, and the ability to drive for business purposes. .
- Willingness to travel as required to support field operations and market launches.

Preferred Experience, Qualifications, and Skills

- Bachelor's degree in Business, Engineering, Operations Management, Economics, or related field.
- Experience launching new operational markets or products.
- Experience managing third-party vendors or contractors.
- Experience working with robotics, autonomous systems, mobility, or last-mile delivery operations.
- Exposure to regulatory compliance, permitting, or government relations.
- Experience supporting international operations.
- Advanced analytical skills with dashboards and operational reporting.
- Multilingual abilities are a plus.

Additional Information

- This role involves regular work in office, depot, laboratory, and field environments. Its inherent requirements include standing, walking, bending, handling tools, and safely moving equipment weighing up to 23 kg. Reasonable adjustments will be considered.
- Standing, walking, bending, and working with robots and tools for extended periods.
- Ability to travel domestically and internationally as business needs require.

## Equal opportunity and adjustments

Serve Robotics is an equal opportunity employer. We make employment decisions based on role requirements, qualifications, and business needs. Applicants may request reasonable adjustments during the recruitment process.

Privacy By applying, applicants acknowledge that Serve Robotics will process their personal information in accordance with its Applicant Privacy Notice.

## About Serve Robotics

## Company Overview
- **One-liner**: Serve Robotics develops and operates AI-powered, low-emission autonomous sidewalk robots for last-mile delivery, primarily for food and retail.
- **Entity Type**: Public (NASDAQ: SERV, IPO March 2024)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2021 (spun out of Postmates / Uber)
- **Founders**: Ali Kashani (Co-founder, CEO), Touraj Parang (Co-founder, President & COO), Euan Abraham (Co-founder & VP of Software), Dmitry Demeshchuk (Co-founder & VP of Product and Design)

## Core Business
- **Primary industry**: Autonomous vehicle technology / Robotics / Last-mile delivery logistics
- **Target customers**: B2B — enterprise partners like Uber Eats and 7-Eleven; also directly serves restaurants and local businesses via robots
- **Mission or purpose statement**: “We go beyond self interest, always taking our community into account. We empower each other with trust and autonomy to solve big problems and build a sustainable future.”

## Products & Services
- **Serve Autonomous Delivery Robot**: Level 4 autonomous sidewalk robot designed for contactless delivery. Cargo capacity suitable for food and small goods, operates at walking speed, 98% lower CO₂ emissions than a car.
- **Delivery-as-a-Service**: End-to-end robotic delivery service integrated with Uber Eats and other platforms. Robots are deployed in fleets, managed remotely by Serve’s operations team.
- **Proprietary Autonomy Software & Data Flywheel**: End-to-end perception, planning, and control stack trained on real-world delivery data.

## Market Standing
- **Valuation / Market Cap**: ~$336.6 million (as of mid-2025) – market cap fluctuates with stock price (currently ~$7.95/share)
- **Key Metric** (Private funding & public revenue): Total Funding $397.7 million; Annual Revenue ~$2.7 million (based on 2024/2025 data)
- **Notable Investors / Partners**: NVIDIA (lead investor in venture round), Uber (corporate round & commercial partner), Magna International (manufacturing partner), 7-Eleven (enterprise customer)
- **Growth Signals**: Fleet grew to 400+ robots across five U.S. metros (LA, Miami, Dallas, Atlanta, Chicago); over 100,000 deliveries completed; signed contract with Uber Eats to deploy up to 2,000 robots; headcount grew 102.9% YoY to 303 employees; active job postings up 43.9% YoY.

## Competitive Advantages
- **Level 4 autonomy**: One of the first AV companies to achieve true Level 4 autonomy in sidewalk delivery.
- **Low‑emission, pedestrian‑scale design**: Robots emit 98% less CO₂, weigh 90% less, and have 99% less kinetic energy than a car — enabling regulatory acceptance and community goodwill.
- **Exclusive partnerships**: Multi‑year commercial agreement with Uber Eats (up to 2,000 robots) and presence on 7-Eleven’s delivery network.
- **Manufacturing scale**: Partnership with Magna International (Tier 1 automotive supplier) ensures high‑volume production quality.
- **Patent portfolio**: CEO Ali Kashani holds 26+ patents in robotics and AI.

## Strategic Focus
- **Nationwide scale‑up**: Expanding to additional U.S. markets beyond the current five metros.
- **Fleet density**: Increasing robot count per market to improve service economics and delivery density.
- **Data flywheel**: Using real‑world delivery data to improve autonomy, reduce cost per mile, and unlock new use cases.
- **Manufacturing ramp**: Scaling production line with Magna to reduce unit cost and increase deployment speed.
- **New verticals**: Exploring grocery, retail, and other last‑mile categories beyond restaurant delivery.

## Why Work Here
- **Culture & values**: Mission‑driven, collaborative, trust‑based culture. Core values include “Deliver delight,” “Empower people,” and “Be mission driven.” Employees report high autonomy and a focus on sustainability.
- **Growth trajectory**: Headcount grew 102% in the last year; 59 active job postings across engineering, operations, product, and finance.
- **Work environment**: Hybrid/office presence in Los Angeles (HQ); operations roles require field work. Remote/hybrid policy not explicitly stated but likely flexible for engineering.
- **Notable perks & recognition**: Fast Company “15 Tech Startups to Watch” (2022), TED Conference featured talk (2020), EY Entrepreneur Of The Year Bay Area Award (2025). Strong alumni pipeline from Uber, Cruise, Apple, Amazon — learning from top robotics talent.
- **Engineering culture**: Emphasis on building safe, real‑world autonomous systems. Tech stack includes AI, computer vision, sensor fusion, and cloud infrastructure.

## Sources
1. [serverobotics.com](https://www.serverobotics.com/)
2. [serverobotics.com/company](https://www.serverobotics.com/company/index.html)
3. [serverobotics.com/careers](https://www.serverobotics.com/careers)
4. [linkedin.com/company/serverobotics](https://www.linkedin.com/company/serverobotics)
5. [jobs.ashbyhq.com/serverobotics](https://jobs.ashbyhq.com/serverobotics)

## Other roles at Serve Robotics

- [Operations Associate](https://feeny.ai/job/operations-associate-serve-robotics-washington-420mbmx4m8k0) — Washington, DC
- [Environmental Health & Safety (EHS) Specialist](https://feeny.ai/job/environmental-health-safety-ehs-specialist-serve-robotics-los-angeles-vp9haa9ha5bb) — Los Angeles, CA
- [VP Product & Design](https://feeny.ai/job/vp-product-design-serve-robotics-united-states-dh2pyrwywacj) — United States
- [VP of IT Infrastructure & Operations](https://feeny.ai/job/vp-of-it-infrastructure-operations-serve-robotics-united-states-6x5jg466vpa1) — United States
- [Electrical Engineer](https://feeny.ai/job/electrical-engineer-serve-robotics-redwood-city-01061b00pbwx) — Redwood City, CA
- [Field Operations Associate](https://feeny.ai/job/field-operations-associate-serve-robotics-dallas-xb5yh1cz1v9a) — Dallas, TX
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- [Electrical Engineer](https://feeny.ai/job/electrical-engineer-serve-robotics-penang-gd37gdyfppf6) — Penang, Malaysia
- [Senior Manager, Hardware Engineering](https://feeny.ai/job/senior-manager-hardware-engineering-serve-robotics-redwood-city-x4h56yew80pn) — Redwood City, CA
- [Sr. Technical Program Manager, Hardware/Software Integration](https://feeny.ai/job/sr-technical-program-manager-hardware-software-integration-serve-robotics-rmawvht5mx5b) — United States