---
title: 'Regional Patient Care Manager at ZnanyLekarz'
canonical: 'https://feeny.ai/job/regional-patient-care-manager-znanylekarz-barcelona-30he5zpn9xs8'
type: 'job'
last_seen: '2026-11-07'
---

# Regional Patient Care Manager at ZnanyLekarz

- **Company:** ZnanyLekarz
- **Location:** Barcelona, Spain
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/znanylekarz/d7b647f1-2b04-4999-a98b-99e028fb1bb3

## Job description

Company Description At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Learn more about our products here:https://pro.doctoralia.es/[pro.doctoralia.es](http://pro.doctoralia.es) Why join us? 📊 Real impact – We help doctors help patients. Your work truly makes a difference. 📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. ✨ Shape the future, sustain growth – Make a difference now and build for long-term success.

Job Description How will you make an impact? Job Purpose As Patient Care Regional Manager, you will be the people manager and operational lead for Patient Care teams in your assigned European markets. You will own team performance, quality reviews, and day-to-day operations — while working closely with Country Managers and the Global Patient Care Head to align on priorities and ensure service consistency across markets. You will be the missing link between global standards and local execution: someone who can read data, give direct feedback, run a tight operational cadence, and genuinely develop the people on your team.

## Key Responsibilities

People Management

- Own performance reviews, 1:1s, and development conversations for direct reports across your markets
- Manage absence, availability, and team sizing for your region
- Lead hiring decisions and internal mobility within the Patient Care team
- Build a culture of direct feedback and consistent follow-through

Operational Performance

- Track and own regional KPIs: response SLA, first-contact resolution, CSAT, and quality scores
- Run quality review and moderation programs — calibration sessions, rubric definition, feedback loops
- Identify performance trends using dashboards and reports; translate them into concrete actions
- Own escalation protocols for complex patient cases

Cross-functional Collaboration

- Partner with Country Managers to align on priorities, workload, and service commitments
- Work with the Product/PATS team on tooling rollouts, workflow automation, and process improvements
- Contribute to the monthly Patient Voice reporting — classified ticket analysis, actionable issue surfacing
- Act as regional interface for global policy rollouts and operational changes

## Qualifications

What will help you thrive? Must-haves

- 5+ years in customer support, patient experience, or service operations — with at least 2 years managing people
- Experience managing teams across multiple countries in Europe (not just one market)
- Strong people instincts: direct, empathetic, consistent — someone teams trust and grow under
- Data-driven: comfortable with dashboards, pulling operational reports, and making decisions from numbers
- Experience running quality review or moderation programs (calibration, rubric design, scoring)
- Fluency in English mandatory
- Proficiency in project management tools (e.g., Jira, Notion, or similar)

## Nice to have

- Background in healthtech, marketplace, or two-sided platforms
- Experience working with AI-assisted support tools or automation workflows
- Familiarity with Intercom, Zendesk, or equivalent support tooling
- SQL knowledge or comfort querying data independently
- Experience onboarding a new org structure or consolidating teams
- Strong plus — Spanish, Italian, Polish, or German language speaker.

What to Expect from Our Hiring Process We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role): 1️⃣ Intro Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation. 2️⃣Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with your Hiring Manager and your potential manager in this role. Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too. 3️⃣Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings. 4️⃣Additional/ Final Interview (Optional) – A final conversation with another senior stakeholder from our Global Team. 5️⃣ References & Offer!

## Why You’ll Love It Here

💙 Global Benefits – No matter where you are, you’ll have access to:

- Healthcare insurance – so you can focus on what matters.
- Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
- Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.

📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. 🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. 🌎 A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment. ⏳ Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna. Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

## What We Believe In

At Docplanner, our values guide everything we do: 📊 Focus on results – we're here to make an impact. 🧠 Think like an owner – take responsibility, drive outcomes. ✂️ Keep it simple, keep it lean – smart solutions over complexity. 🔊 Be respectful and radically honest – openness builds trust. 📚 Learn and be curious – growth is part of the job. Don’t just take our word for it—check out our [Glassdoor](https://www.glassdoor.com.br/Avalia%C3%A7%C3%B5es/DocPlanner-Avalia%C3%A7%C3%B5es-E1071394.htm?countryRedirect=true) to hear what our people say! _________________________________________________________________________ We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

## About ZnanyLekarz

## Company Overview
- **One-liner**: ZnanyLekarz is the Polish subsidiary of the Docplanner Group, operating a leading healthcare marketplace and SaaS platform that lets patients find and book appointments with doctors while enabling practices to manage their operations efficiently.
- **Entity Type**: Private (part of privately held Docplanner Group)
- **Headquarters**: Warszawa, Poland (Kolejowa 5/7, 01-217)
- **Founded**: Around 2014 (over 10 years ago)
- **Founders**: Not publicly disclosed for ZnanyLekarz specifically; the parent Docplanner was founded by Mariusz Gralewski.

## Core Business
- **Primary industry**: Healthcare technology (healthtech / digital health)
- **Target customers**: B2C (patients seeking medical appointments) and B2B (doctors, specialists, medical facilities)
- **Mission or purpose**: “Making healthcare more human” – supporting longer, healthier lives by digitizing the patient‑doctor relationship.

## Products & Services
- **[ZnanyLekarz.pl Marketplace](https://www.znanylekarz.pl/)**: Free‑to‑use platform where patients can search over 146,000 doctors and specialists, read reviews (2 million+ ratings), and book appointments (5 million+ bookings per month). Supports both in‑person and online consultations.
- **[ZnanyLekarz Pro](https://pro.znanylekarz.pl/onas)**: SaaS suite for healthcare providers, including calendar management, patient communication, automated reminders (SMS/email), and a virtual AI assistant called **Noa Notes** that summarizes patient conversations.
- **Noa Notes**: AI‑powered note‑taking assistant that helps doctors focus on patients by automatically generating consultation summaries.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (parent Docplanner was valued at over $1 billion after its 2021 Series E, but ZnanyLekarz itself is not separately valued)
- **Key Metric**: Total funding for ZnanyLekarz is not publicly reported; as a subsidiary, its growth is reflected in Docplanner’s aggregate metrics. The platform serves **13 countries** globally and lists **146,000+ doctors** in Poland alone.
- **Notable Investors/Partners**: ZnanyLekarz is wholly owned by Docplanner Group. Docplanner’s investors include Point Nine Capital, Target Global, Goldman Sachs, and One Peak Partners.
- **Growth Signals**: Workforce grew **29.4% YoY** (to 102 reported LinkedIn employees); the Polish team is described as “over 300” across all functions. Active job postings increased **50% year‑over‑year**. The group operates in **25 countries** across 4 continents.

## Competitive Advantages
- **Scale and network effects**: Largest medical marketplace in Poland (with 146k+ doctors) – high patient traffic attracts more doctors, and vice versa.
- **Integrated SaaS + marketplace**: Practices that use the Pro platform benefit from seamless booking and patient management, creating stickiness.
- **Global backing**: Being part of Docplanner gives access to technology, AI (Noa Notes), and best practices from 12 other markets.
- **Trusted brand**: 2 million+ patient reviews build credibility and help patients choose the right specialist.

## Strategic Focus
- **Digital transformation of Polish healthcare** – replacing paper‑based appointment systems with automated, data‑driven tools.
- **AI‑powered efficiency** – expanding capabilities of Noa Notes and other features that reduce administrative burden for doctors.
- **Omnichannel growth** – combining in‑person and telemedicine options, and strengthening the mobile experience.
- **Market consolidation** – leveraging Docplanner’s global reach to cross‑pollinate features and enter adjacent healthcare verticals.

## Why Work Here
- **Culture**: Described as “start‑up atmosphere” within a global company; emphasis on continuous feedback, data‑driven goals, and mutual respect. “We simply like each other and like working together.” ❤️
- **Work policy**: Remote‑friendly (LinkedIn lists “Remote Workspace” for many roles); the HQ is in Warsaw, with offices also in Spain, Turkey, Germany, Colombia, Mexico, and Italy.
- **Team**: Over 300 people in Poland; departments include Sales, Customer Service, Engineering, Product, Marketing, and HR.
- **Perks**: Structured career growth (career paths, OKRs), modern tech stack, and the chance to impact millions of patients’ lives.

## Sources
1. [pro.znanylekarz.pl](https://pro.znanylekarz.pl/onas)
2. [www.znanylekarz.pl](https://www.znanylekarz.pl/)
3. [builtin.com](https://builtin.com/company/znanylekarz-sp-z-o-o)
4. [pl.linkedin.com](https://pl.linkedin.com/company/znanylekarz)
5. [leadiq.com](https://leadiq.com/c/znanylekarz/5e6a46cf1d6f06b382a66643)

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