---
title: 'Relationship Manager at Foxen'
canonical: 'https://feeny.ai/job/relationship-manager-foxen-columbus-551yr4y1mv68'
type: 'job'
last_seen: '2026-11-07'
---

# Relationship Manager at Foxen

- **Company:** Foxen
- **Location:** Columbus, OH
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-07
- **Apply:** https://job-boards.greenhouse.io/foxen/jobs/4477562009

## Job description

Who We Are:

Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide a platform of compliance solutions for multifamily property owners, operators and residents.

We’ve built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen.  And we still have significant room to grow.

That kind of momentum requires something specific from the people who work here: high standards, a builder’s mindset and ambition without ego.

Foxen isn’t for everyone. But for the people it’s for, it’s a supportive place to grow.

Job Overview:

As a Relationship Manager, you will drive customer growth and retention by building deep, strategic partnerships with your assigned portfolio of customers. You will focus on understanding each customer’s goals, ensuring they realize maximum value from Foxen’s solutions, and identifying opportunities for expansion across our product suite. In this role, you will proactively anticipate client needs, deliver tailored recommendations that support their business objectives, and act as the trusted point of contact for escalated inquiries. Serving as the key liaison between customers and Foxen’s internal teams, you will play a vital role in strengthening relationships, reducing churn, and driving sustainable account growth.

Your Responsibilities:

- Serve as the primary point of contact for assigned customers, maintaining regular communication, and fostering strong, trust-based relationships.
- Deeply understand the full range of Foxen’s offerings and effectively communicate the value of additional products or services.
- Leverage consultative sales techniques to position relevant solutions that meet client needs.
- Identify and execute opportunities for account growth through new product adoption, contract expansion, or deeper integration of existing services.
- Develop account plans and retention strategies to minimize churn and maximize client lifetime value.
- Conduct Strategic Business Reviews with key stakeholders.
- Resolve customer inquiries and prevent future concerns from arising by working cross-functionally with the Foxen team.
- Manage customer input and feedback for all escalations with detailed direction and timelines.
- As necessary, visit customers, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.

Skills and Qualifications:

- Bachelor’s degree or equivalent experience is required.
- 5-7 years of Account Management or sales experience preferred.
- Demonstrated problem solving skills for negotiation and collaboration.
- Proven ability to increase revenue through cross-selling.
- Positive attitude with a willingness to quickly learn and adapt to new systems.
- Proven success in delivering on customer SLAs, building high performing teams, and creating client relationships.

What We Offer:

As a Relationship Manager, you’ll receive a competitive annual salary, bonus opportunities, and a robust benefits package. Our benefits include your choice of three health insurance plans, voluntary dental, vision, short-term disability, long-term disability, life and AD&D insurance, Paid Time Off, paid holidays, and a 401k with 4% company match. This is a full-time position, reporting to the Director of Relationship Management.

## About Foxen

## Company Overview
- **One-liner**: Foxen provides a platform of compliance-oriented software and services that help multifamily property owners and operators streamline renters insurance compliance, rent reporting, and pet management.
- **Entity Type**: Private (Series A, $44M raised)
- **Headquarters**: Columbus, Ohio, United States
- **Founded**: 2018
- **Founders**: Jay Harkrider and Andy Lallathin

## Core Business
- **Primary industries**: Property technology (Proptech), insurance compliance, financial services for the multifamily real estate sector.
- **Target customers**: B2B – multifamily property owners, operators, and managers, as well as residents (via property-sponsored programs).
- **Mission or purpose**: “Deliver solutions that streamline processes and reduce risk for multifamily owners, operators and their residents” while “creating property revenue and greater financial well-being for residents.”

## Products & Services
- **Renters Insurance Compliance Platform**: Automated solution that enforces 100% renters insurance compliance for properties, using AI-enabled technology and expert support to reduce risk and close coverage gaps. (SaaS + service)
- **Rent Reporting & Credit Building Program**: Allows residents to report on-time rent payments to credit bureaus, helping them build credit history; offered as a property amenity. (Service / fintech product)
- **Pet Management (Foxen PetClear)**: Streamlined pet management solution for multifamily properties, announced in September 2025. Helps operators handle pet applications, fees, and compliance. (SaaS)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Annual Revenue of $5.4M (estimated by LinkedIn) — though this likely understates true scale; **Total Funding**: $44M (Series A, June 2022).
- **Notable Investors/Partners**: Led by Summit Partners and Level Equity.
- **Growth Signals**: Named No. 749 on the Inc. 5000 (2024) with a 645% three-year growth rate. Also honored on Inc. Best Workplaces 2025. Headcount grew to 94 employees (6.1% monthly growth). New CEO Kevin Jacobson appointed in September 2025. Expanded product line with PetClear, and opened a second office in Santa Barbara, CA.

## Competitive Advantages
- **Integrated platform** combining insurance compliance, rent reporting, and pet management in one system, simplifying operations for property managers.
- **AI-enabled automation** reduces manual work and coverage gaps.
- **Strong compliance focus** helps owners maximize NOI and mitigate risk.
- **Backed by top-tier growth equity firms** (Summit Partners, Level Equity) providing resources for rapid product development.

## Strategic Focus
- Continue developing automated, AI-powered solutions that “simplify operations, enhance resident satisfaction and retention, and help properties maximize NOI.”
- Expand the product suite to deepen the financial wellness offering for residents (credit building, pet services).
- Grow market share in the U.S. multifamily sector and possibly enter new property verticals.

## Why Work Here
- **Award-winning culture**: Foxen was named on the Inc. Best Workplaces 2025 list.
- **Flexible work models**: In-office, hybrid, and fully remote options available. Year-round in-person gatherings at Columbus HQ.
- **Offices**: Modern spaces in the Arena District of Columbus (overlooking Huntington Park) and downtown Santa Barbara (Historic El Paseo).
- **Benefits**: Competitive medical, dental, vision; 4% 401k match; generous PTO and parental leave; volunteer time off; health savings/flexible spending accounts.
- **Engineering & team culture**: Fast-paced, collaborative, and growth-oriented. Strong emphasis on autonomy, trust, innovation, and customer-centricity. Regular company volunteer events.
- **Career development**: Continuous growth opportunities, learning resources, and the chance to work on “new technologies to solve industry problems.”

## Sources
1. [Foxen About Us](https://www.foxen.com/about-us)
2. [Foxen LinkedIn](https://www.linkedin.com/company/foxensolutions)
3. [Inc. Profile](https://www.inc.com/profile/foxen)
4. [Built In Colorado](https://www.builtincolorado.com/company/foxen)
5. [Foxen News & Press](https://www.foxen.com/news-press)

## Other roles at Foxen

- [Regional Sales Director (Mid-Atlantic)](https://feeny.ai/job/regional-sales-director-mid-atlantic-foxen-remote-51stmby74x8c)
- [Regional Sales Director (Northeast)](https://feeny.ai/job/regional-sales-director-northeast-foxen-remote-t561ch2frevs)
- [Regional Sales Director (Mountain West)](https://feeny.ai/job/regional-sales-director-mountain-west-foxen-remote-bj1dmz20a24s)
- [Associate General Counsel](https://feeny.ai/job/associate-general-counsel-foxen-columbus-yw51yd2br9xz) — Columbus, OH
- [Product Manager - Partner Integrations](https://feeny.ai/job/product-manager-partner-integrations-foxen-remote-t71vs9see9xt)
- [Regional Sales Director (Texas)](https://feeny.ai/job/regional-sales-director-texas-foxen-texas-tzwy9ryw593z) — Texas
- [Relationship Manager](https://feeny.ai/job/relationship-manager-agwest-farm-credit-yuba-city-cpn1v5r028xp) — Yuba City, CA
- [Relationship Manager](https://feeny.ai/job/relationship-manager-national-life-insurance-company-addison-8cxzk2mxsg91) — Addison, TX / Montpelier, VT / United States
- [Relationship Manager](https://feeny.ai/job/relationship-manager-mercury-san-francisco-9hxm3r9pasf9) — San Francisco, CA
- [Relationship Manager](https://feeny.ai/job/relationship-manager-funding-circle-london-a8bhbyf8w5c0) — London, United Kingdom