---
title: 'Relationship Manager (Korea) at Axi'
canonical: 'https://feeny.ai/job/relationship-manager-korea-axi-singapore-2544jxabswkk'
type: 'job'
last_seen: '2026-09-08'
---

# Relationship Manager (Korea) at Axi

- **Company:** Axi
- **Location:** Singapore
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/axicorpfinancialservicesptyltd/jobs/5231918007

## Job description

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

The role is to work in the retail services department to help drive growth in Korean market by acquiring new clients and helping retain the existing ones.

## Your EDGE Assignment/You Will

- Responsible for conversion performance of Korean speaking market
- Responsible for end-to-end client’s conversion experience to increase NTC conversion rate.
- Responsible for proactively touching all leads as early as possible and for improving engagement rate.
- Responsible for high quality conversion that organically extends to 2nd deposit and quality trading.
- Handle client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested.
- Solve customer’s various challenges for the first-time trade, including, not limit to, registration, verification, deposit, and terminal usage.
- Work closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience.
- Responsible for conversion performance of Korean speaking market
- Responsible for end-to-end client’s conversion experience to increase NTC conversion rate.
- Responsible for proactively touching all leads as early as possible and for improving engagement rate.
- Responsible for high quality conversion that organically extends to 2nd deposit and quality trading.
- Handle client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested.
- Solve customer’s various challenges for the first-time trade, including, not limit to, registration, verification, deposit, and terminal usage.
- Work closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience.
- Responsible for retention and churn performance of Korean speaking market
- Responsible for end-to-end client’s retention experience to decrease churn rate and to increase lifetime value.
- Responsible for proactively touching all customer segmentations in strategic way to maximise entire customer portfolio – Productivity management.
- Responsible for increasing customer lifetime value by providing most adequate offer to customers – Nurturing.
- Also responsible for reactivating the dormant customers in the market.
- Actively working with marketing department to develop effective marketing campaign to decrease churn rate and to increase customer lifetime value.
- Understand entire customer lifetime journey and partner lifetime journey and work closely with other teams in commercial to provide coherent customer experience across customer’s lifetime journey.

Are you the one?

- Native Korean speaker with strong English communication skills
- Proven experience in cold calling, outbound sales, or telesales (B2C experience preferred)
- Working knowledge of financial markets and trading, or a strong passion to build a career in FX, CFD, and crypto trading
- Ability to work effectively both independently and as part of a diverse, global team

Axi's bag of delights

- 20 days annual leave per year.
- 5 paid study leave per year.
- 1 paid volunteer day leave per year.
- Health and Dental Insurance for self and option to include dependents.
- Extensive learning opportunities, such as professional training & certifications and soft skills development.

Axi's interview journey

- Talent Acquisition Interview (45 minutes)
- Hiring Manager Interview (45 minutes)
- Final Interview (30 minutes)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

## About Axi

## Company Overview
- **One-liner**: Axi is a global online broker offering forex, CFDs, and multi-asset trading platforms for retail and institutional clients in over 100 countries.
- **Entity Type**: Private (privately held)
- **Headquarters**: North Sydney, New South Wales, Australia
- **Founded**: 2007
- **Founders**: Not publicly available (started as a two-person startup in Sydney)

## Core Business
- **Primary industry**: Financial Services – online trading and brokerage (forex, CFDs, indices, commodities, shares)
- **Target customers**: B2C (retail traders) and B2B (trading businesses, banks, financial organisations); serves clients in 100+ countries
- **Mission or purpose statement**: Axi is built on four principles – Evolution is everything, Great people doing great things, Doing the right thing, and Entrepreneurial spirit – giving clients and employees “the EDGE to succeed.” [careers page](https://www.axi.group/en-ae/company/careers)

## Products & Services
- **MetaTrader 4 (MT4) Platform**: Industry-standard trading platform with raw spreads, high liquidity, flexible leverage up to 1000:1, and lightning-fast execution. [axi.com](https://www.axi.com/int)
- **Multi-Asset Trading**: 1000+ products including forex, shares, indices, commodities, and CFDs.
- **Educational & Support Suite**: Free trading education, expert coaching, self-service portal, and award-winning 24/7 multilingual customer support.
- **Institutional Services**: Dedicated offerings for banks, financial organisations, and trading businesses.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Headcount of ~400 employees as of 2026, with +21.9% year-over-year growth. [LinkedIn](https://au.linkedin.com/company/axicorp)
- **Notable Investors/Partners**: No external investors disclosed; regulated by multiple authorities: ASIC (Australia), FCA (UK), DFSA (Dubai), FMA (New Zealand), and CySEC (Cyprus). [help.axi.com](https://help.axi.com/en-US/axiv2--axicorp-prod/article/7zJjUXoW-is-axi-licensed-or-authorized-or-regulated)
- **Growth Signals**: Expanded to 5 offices across Australia and UK; made acquisitions (One Financial Markets in 2018, Star Financial Systems in 2020); growing engineering team with roles in AI/ML, data, and crypto products.

## Competitive Advantages
- **Multi-Regulated & Trusted**: Licensed in major financial hubs (UK, Australia, Dubai, NZ) – a key trust signal for traders.
- **Established Track Record**: Operating since 2007 with “Great” reviews on Trustpilot and multiple industry awards.
- **Low-Cost Execution**: Ultra-competitive spreads (0.7 average), high leverage (1000:1), and deep liquidity.
- **Global Reach**: Presence in 36 countries, support in multiple languages, and a workforce spanning Australia, UK, India, Philippines, Cyprus, Malaysia, and more.

## Strategic Focus
- **Product Expansion**: Building out crypto and trading product lines, payments, and partner ecosystems (evidenced by job postings for Product Managers – Growth, Payments, Partners). [Greenhouse jobs](http://job-boards.greenhouse.io/axicorpfinancialservicesptyltd)
- **Technology Investment**: Hiring in AI/ML, site reliability, DevOps, and data engineering – modern tech stack includes Kubernetes, Terraform, Azure, Python, Scala, Kafka, and GraphQL.
- **Talent Growth**: Active hiring despite slight dip in monthly postings (-23.8%); focus on engineering, marketing, and client success in APAC and EMEA.

## Why Work Here
- **Culture & Values**: Emphasizes Accountability, Respect, Trust, Ambition, and Selflessness – a collaborative, globally diverse team. [careers page](https://www.axi.group/en-ae/company/careers)
- **Employee Rating**: 4.1/5.0 on LinkedIn (82 reviews), with high marks for Culture (3.9) and Career development (3.9). [LinkedIn](https://au.linkedin.com/company/axicorp)
- **Work Arrangements**: Hybrid roles in Bangalore (Technical Business Analyst), remote options (Philippines), and on-site in Cyprus, London, Dubai, Kuala Lumpur, and Singapore.
- **Tech & Engineering**: Modern tools (Kubernetes, Azure, Terraform, AI platforms), flat-ish structure with strong engineering leadership, and opportunities to shape trading infrastructure.

## Sources
1. [Greenhouse Jobs – Axi](http://job-boards.greenhouse.io/axicorpfinancialservicesptyltd)
2. [Axi Website – Global Broker](https://www.axi.com/int)
3. [Axi LinkedIn Company Page](https://au.linkedin.com/company/axicorp)
4. [Axi Careers – UAE Site](https://www.axi.group/en-ae/company/careers)
5. [Axi Help – Regulatory Information](https://help.axi.com/en-US/axiv2--axicorp-prod/article/7zJjUXoW-is-axi-licensed-or-authorized-or-regulated)

## Other roles at Axi

- [AI Solutions Engineer](https://feeny.ai/job/ai-solutions-engineer-axi-philippines-e1qtwfg8xr1j) — Philippines
- [AI Solutions Engineer](https://feeny.ai/job/ai-solutions-engineer-axi-malaysia-gmwxmnsd6c09) — Malaysia
- [Client Success Specialist (Korean)](https://feeny.ai/job/client-success-specialist-korean-axi-malaysia-37531s8mx7v9) — Malaysia
- [Product Director](https://feeny.ai/job/product-director-axi-bengaluru-5ebanggq70pr) — Bengaluru, India
- [Product Director](https://feeny.ai/job/product-director-axi-singapore-81hetew7540q) — Singapore
- [Senior Influencer Marketing Manager](https://feeny.ai/job/senior-influencer-marketing-manager-axi-singapore-k2yksbxzr562) — Singapore
- [Delivery Manager](https://feeny.ai/job/delivery-manager-axi-bengaluru-yzpq8by9dn21) — Bengaluru, India
- [Senior QA Automation Engineer](https://feeny.ai/job/senior-qa-automation-engineer-axi-bengaluru-ver9c184p3ze) — Bengaluru, India
- [Legal Administrator (Maternity Cover)](https://feeny.ai/job/legal-administrator-maternity-cover-axi-sydney-hnvx3h8ps6c0) — Sydney, Australia
- [Product Designer](https://feeny.ai/job/product-designer-axi-singapore-av0v7hch96f5) — Singapore