---
title: 'Remote Customer Service Associate, Temporary at Encoura'
canonical: 'https://feeny.ai/job/remote-customer-service-associate-temporary-encoura-us-alabama-arkansas-georgia-0znqs811tgrx'
type: 'job'
last_seen: '2026-10-19'
---

# Remote Customer Service Associate, Temporary at Encoura

- **Company:** Encoura
- **Location:** US Alabama Arkansas Georgia Idaho Indiana Iowa Kansas Kentucky Louisiana Mississippi Montana Nevada New Hampshire North Carolina Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah West Virginia, WI
- **Work type:** remote
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/encoura/jobs/4408029009

## Job description

## Role Overview

As a Temporary Customer Service Associate, you’ll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment.

A Day in the Life

- Handle a high volume of inbound phone calls while efficiently managing multiple tasks in a fast-paced call center environment
- Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
- Deliver a positive experience through empathy, patience, and clear communication
- Accurately document interactions and manage follow-ups
- Collaborate with teammates and escalate complex issues as needed
- Work assigned shifts, including weekends and holidays
- Participate in ongoing training and continuous improvement
- Support customers via voice and chat using Amazon Connect

## About You

- Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction
- Enjoy helping people, solving problems, and learning new technologies quickly
- Adapt well in fast-paced, changing environments while staying organized and detail-oriented
- Follow structured workflows and procedures with consistency and accuracy
- Are motivated to build skills for future opportunities in tech, support, education, or customer experience
- Comfortable with a temporary assignment typically lasting 8–12 weeks, with the flexibility to be extended or shortened based on business needs (as short as 4 weeks)
- Must be available on Mondays due to consistently high call volume and operational demand
- Ability to work a full-time schedule of 40 hours a week
- High school diploma or equivalent
- Must be at least 18 years old
- Must have a quiet, distraction free home workspace
- Must be proficient using Browsers such as Chrome, Firefox or Safari
- Ability to learn and use multiple systems, windows, and monitors
- Professional fluency in English (CERF C1 or higher)
- Must reside in an approved state*
- Home Internet that meets the following requirements:
- 30 Mbps download
- 15 Mbps upload
- 100ms ping or less
- Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
- WiFi is allowed; wired connection required if WiFi becomes unstable
- Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
- [CLEAR™ Candidate FAQ](https://support.greenhouse.io/hc/en-us/articles/40497797083419-CLEAR-FAQ-for-candidates)
- Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems.

What Makes This Opportunity

- Build in-demand skills using Amazon Connect and cloud-based support tools
- Receive paid training and ongoing support
- Gain hands-on experience in customer experience and tech-enabled services
- Support a mission-driven environment serving students and educators
- Strengthen core skills like communication, customer service, and multitasking

Our Training Approach

You’ll complete a fast-paced, 3-day training program with hands-on, real-world learning to build proficiency quickly. Ongoing coaching and support from experienced team members will help you succeed as you settle into the role.

## Compensation

The hourly rate for this position is $12.50. Encoura uses national market data, internal equity considerations, and budget factors when determining compensation. This temporary, full-time position does not qualify for health benefits. Encoura complies with all state and local laws that require specific forms of paid time off. This temporary opportunity is expected to last approximately 8–12 weeks. Depending on business needs, assignments may be extended or may conclude earlier, with some assignments lasting as little as 4 weeks.

## About  Us

Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.

Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide.

It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.

Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.

Applicants from California, please review the [CA HR Privacy Notice](https://nrccua-my.sharepoint.com/:b:/g/personal/jordan_skiles_encoura_org/ERJJTDfdLixBrrbeKNcBuI8BDfeXRGhUfWi1xA1hWbaxcQ?e=QTTFDw).

To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

## About Encoura

## Company Overview
- **One-liner**: Encoura provides data, research, and technology solutions to help higher education institutions attract, enroll, retain, and advance students across the full lifecycle.
- **Entity Type**: Private (subsidiary of ACT, acquired in 2018)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 1972
- **Founders**: Not publicly available (originally founded as NRCCUA)

## Core Business
- **Primary industry**: Higher education technology and services (enrollment management, student success, advancement)
- **Target customers**: Colleges and universities (B2B, primarily mid-to-large institutions in the U.S.)
- **Mission or purpose**: "Empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals." [encoura.org](https://encoura.org/about-encoura/)

## Products & Services
- **Encoura Platform**: Comprehensive enrollment management SaaS that provides funnel reporting, competitive benchmarking, and predictive analytics.
- **Eduventures Research**: Research and advisory division offering market intelligence, demand forecasts, and program innovation insights.
- **Encourage (app)**: Free college and career planning program for high school students, including career exploration, college matching, scholarship matching, and application guidance.
- **Strategic Enrollment Consulting**: Custom consulting services from former enrollment leaders to develop recruitment and communication strategies.
- **Data & Data Science**: Proprietary combined data set (ACT data + Encourage student data) plus AI-driven predictive models for financial aid optimization, yield improvement, and retention.
- **Marketing Services**: Digital and traditional marketing solutions, parent/guardian personas, and institutional website consulting.
- **Alumni Relations & Advancement**: CRM and donor giving management platform.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held; acquired by ACT in 2018)
- **Key Metric**: Serves over 2,000 educational institutions [encoura.org](https://encoura.org/)
- **Notable Investors/Partners**: ACT (parent company); long-standing partnerships with high schools (7,000+ participating in Encourage program)
- **Growth Signals**: 200+ employees working remotely across 35+ states; over 50 years of operating history; continuous expansion of AI-driven tools and research offerings

## Competitive Advantages
- **Largest sole-source proprietary database**: Combined data from ACT and the Encourage program, providing unique student and parent insights not available elsewhere.
- **Full-lifecycle approach**: Covers the entire student journey from prospect to alumni, unlike many competitors focused on only one stage.
- **Deep domain expertise**: Over 50 years of experience in higher education enrollment and research, with a dedicated research division (Eduventures) providing forward-looking market intelligence.
- **AI-driven predictive models**: Proprietary algorithms to optimize financial aid awards, improve yield, and strengthen retention.

## Strategic Focus
- **Expand data and AI capabilities**: Continue developing predictive models and advanced analytics to help institutions make data-informed decisions.
- **Deepen the student engagement platform**: Enhance the Encourage app and its integration with institutional systems to improve student outcomes.
- **Grow the research and advisory arm**: Leverage Eduventures to influence institutional strategy and program innovation.
- **Support remote-first operations**: Maintain a distributed workforce to attract top talent nationwide while retaining a strong culture.

## Why Work Here
- **Remote-first culture**: 200+ employees work remotely across 35+ states; no central office requirement.
- **Generous time off**: Unlimited PTO (immediately eligible), 3 weeks of paid company holidays, and up to 16 weeks of Paid Family Leave.
- **Competitive compensation**: Competitive salaries, bonus incentives, 401(k) with immediate 100% vesting match, and fully paid life/disability insurance.
- **Health & wellness**: Medical, dental, vision insurance with employer-paid premiums up to 93%; FSA/HSA with employer contribution.
- **Professional development**: Annual tuition reimbursement program and the Barbra Stocker Scholarship for employees’ children.
- **Mission-driven work**: Opportunity to directly impact students’ educational journeys and institutional success.
- **Values-based environment**: Emphasis on opportunity, integrity, connectedness, innovation, and empowerment.

## Sources
1. [encoura.org](https://encoura.org/)
2. [encoura.org/about-encoura](https://encoura.org/about-encoura/)
3. [encoura.org/about-encoura/join-us](https://encoura.org/about-encoura/join-us/)
4. [cbinsights.com](https://www.cbinsights.com/company/encoura)
5. [greenhouse.io](http://job-boards.greenhouse.io/encoura)

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