---
title: 'Remote Customer Service Representative at Kobie Marketing'
canonical: 'https://feeny.ai/job/remote-customer-service-representative-kobie-marketing-st-petersburg-8q8t0x0qe178'
type: 'job'
last_seen: '2026-09-14'
---

# Remote Customer Service Representative at Kobie Marketing

- **Company:** Kobie Marketing
- **Location:** St Petersburg, FL
- **Compensation:** $17–$19/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2023-06-30
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/kobie/8b98b2e3-43f7-4139-a6a6-a247b07fa29e

## Job description

Join a National Top Workplace Named a Top Workplace in the USA, and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are Leaders in loyalty, helping brands build lasting emotional connections with their consumers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service provided to our client's customers. Join our team where the best and brightest work.

We are headquartered in sunny St. Petersburg, Florida. And we are proud to offer all teammates the freedom and flexibility to work remotely, 7 company-wide holidays, and a diverse suite of benefits that prioritize your well-being.

When you join Kobie, you’re joining a valued-led team that invests in your growth—both professionally and personally.

Work from home! High-speed internet service/wifi required. Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma,Tennessee or Texas

Potential to earn performance bonuses of up to $350/month

About the team and what we’ll build together Here at Kobie’s Customer Care Loyalty Center, our mission is simple but powerful: we deliver loyalty through every interaction. As the frontline of the customer experience, our team exists to solve problems, build trust, and strengthen the connection between brands and their customers.

We equip our team with industry-leading technology, including AI-powered tools that help you deliver smarter, faster, and more personalized service. You’ll be supported by systems that work with you and not against you so you can focus on what matters most: the customer.

Our Culture Kobie is more than a workplace—we’re a community of people who care deeply about what we do and how we do it. Our team has earned national recognition for outstanding service and employee satisfaction because we invest in our employees.

Why Join the Kobie Customer Care Team? If you’re someone who takes pride in making others feel heard, supported, and valued, you’ll thrive here. At Kobie, you’ll be more than a voice. You’ll be the reason someone stays loyal! We’ve been recognized as a Top Workplace USA and a Top Remote Workplace because we put people first—our customers and our teammates. Our agents are empowered by smart technology, including AI-powered tools and a leadership team that listens, cares, coaches, and celebrates your wins. If you’re someone who takes pride in making others feel heard, supported, and valued, you’ll thrive here!

## How you will make an impact

- Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
- Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
- Manage a high volume of inbound calls to meet and exceed client contractual obligations
- Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
- Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary.
- Utilize internal systems, tools, and resources proficiently
- Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions.
- Stay informed on program updates, enhancements, and promotions to effectively support callers
- Escalate unresolved issues promptly as per established procedures
- Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving.
- Support major brands by becoming an expert in their loyalty programs, products, and services.
- Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence.
- Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence.
- Contribute to team success by meeting key performance goals, including customer satisfaction and call quality.
- Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment.
- Deliver results that matter, knowing your work directly impacts client satisfaction and program performance.
- Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space.
- Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected.
- Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!

## What you need to be successful

- High school diploma from an accredited institution recognized by the US Department of Education
- Minimum of 2 years of customer service experience.
- Proficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneously.
- Completion of a 6-week remote Training Program with full attendance and engagement.
- Strong problem-solving skills, attention to detail, and a proactive approach to customer care.
- Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication.
- Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed.
- High school diploma or equivalent.
- Adequate work at home / quiet office setup with a strong internet connection.

Details, Perks & Benefits

- Remote Work – Must reside in FL, GA, LA, MS, OK, TN, or TX.
- Full-time, 40 hours/week – Set shifts assigned after training.
- Weekend availability required.
- Starting Pay: $17/hour plus Potential to earn additional performance bonuses of up to $350/month!
- Robust health insurance: medical, dental, and vision.
- Free fitness benefits, including PeerFit.
- Generous PTO + 7 paid company holidays.
- 401(k) with company match + annual profit sharing.
- Career growth pathways within a top-rated remote work culture!

Ready to Apply? Here’s What to Expect Next!

1. Submit your application online today.
2. After we receive it, you’ll receive an email invite to complete a short online assessment. This helps us understand your communication style and gives you the chance to show your strengths beyond your résumé.
3. Watch for an email from Kobie Marketing (no-reply@hire.lever.com) with your assessment link, it’s not spam, we promise!
4. Candidates who complete the assessment are reviewed first and fast-tracked for interviews. We’re excited to learn more about you and see how your strengths could shine here at Kobie! Join a team where your voice matters, your work has purpose, and your growth is supported.

We can’t wait to hear from you!

## Who we are

As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands.  We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. Our Contact Center helps us deliver that end-to-end loyalty solution all the way down to the consumers experience.

A place for all We celebrate and embrace diversity at Kobie! Employment at Kobie is based solely on an individual's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.

We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.

Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and let’s build something amazing together

## About Kobie Marketing

## Company Overview
- **One-liner**: Kobie Marketing is a global loyalty marketing company that helps brands grow enterprise value through strategy-led, AI-powered loyalty solutions.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Saint Petersburg, Florida, United States (with a major office in Bengaluru, India)
- **Founded**: 1990 (nearly 40 years of operation)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Loyalty Marketing / Marketing Services
- **Target customers**: B2B – enterprise brands across retail, travel & hospitality, financial services, entertainment, QSR, telecom, and more.
- **Mission / Purpose**: “To grow enterprise value for brands through loyalty” [kobie.com](https://kobie.com/about/).

## Products & Services
- **Kobie Alchemy® Loyalty Cloud**: A composable, AI-powered loyalty platform that enables personalization at scale, real-time data capture, and seamless integration with existing stacks. Offers both technology and strategic services.
- **Strategic Consulting & Services**: End-to-end loyalty program design, optimization, and management, leveraging human-guided AI and deep data expertise.
- **AI-Powered Personalization**: Machine learning and generative AI capabilities to deliver tailored experiences across channels.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metrics**: Annual Revenue of **$172.2M** (latest available) [linkedin.com](https://linkedin.com/company/kobie); **274 employees** [linkedin.com](https://linkedin.com/company/kobie)
- **Notable Investors / Partners**: Not publicly listed; clients include “the world’s most iconic brands”
- **Growth Signals**:
  - Recognized as the **only provider named a Leader** in both the Forrester Wave™: Loyalty Technology Solutions (Q1 2023) and Loyalty Services (Q2 2024) [kobie.com](https://kobie.com/about/).
  - Expanding global footprint with a new Bengaluru office and hosting **Kobie LaunchPad 2026**, a university AI hackathon in India to attract engineering talent.
  - Active hiring for AI, engineering, and client services roles across the US and India.

## Competitive Advantages
- **Only Forrester Leader in both loyalty technology and services** – a rare dual recognition.
- **Nearly 40 years of domain expertise** in loyalty marketing.
- **Composable, API-first technology** that integrates flexibly with clients’ existing stacks.
- **Human-guided AI** approach that combines strategic consulting with machine learning for personalization at scale.
- **Strong culture and remote-first model** that attracts top talent (awarded Top Workplace USA and Top Remote Workplace).

## Strategic Focus
- **AI-first loyalty**: Investing heavily in AI/ML and generative AI to drive real-time personalization and data insights.
- **Global expansion**: Building a talent hub in Bengaluru, India, and running university hackathons to source engineering talent.
- **Composable architecture**: Offering modular technology that lets clients choose what they need, when they need it.
- **Deepening enterprise partnerships** across retail, travel, financial services, and telecom verticals.

## Why Work Here
- **Award-winning culture**: Named a Top Workplace in the USA and Top Remote Workplace – values-driven environment with “freedom and responsibility” [kobie.com](https://kobie.com/culture/).
- **Remote & hybrid flexibility**: Headquarters in St. Petersburg, FL, but teammates across 25+ US states and India. Hybrid options available; many roles are fully remote.
- **Growth & development**: Strong people strategy fostering leadership and ownership; bi-annual L.O.V.E. Awards (peer-nominated) celebrate values-driven contributions.
- **Comprehensive benefits**: Health insurance, free fitness programs, virtual health visits, flexible time off, competitive pay, 401k matching, annual profit sharing and bonuses.
- **DE&I commitment**: Diversity, equity, and inclusion are woven into the culture; paid volunteer time off and support for local causes (e.g., St. Pete Free Clinic).
- **Engineering & AI focus**: Open roles include Lead AI Engineer, AI Engineer, Lead DevOps Engineer, Senior Software Engineer – indicating a strong tech investment and modern stack.

## Sources
1. [Kobie About Page](https://kobie.com/about/)
2. [Kobie Culture & Careers](https://kobie.com/culture/)
3. [LinkedIn Company Profile](https://linkedin.com/company/kobie)
4. [Kobie Careers (Lever)](https://jobs.lever.co/kobie)
5. [Kobie Jobs Page](https://kobie.com/jobs/)

## Other roles at Kobie Marketing

- [Campaign Manager](https://feeny.ai/job/campaign-manager-kobie-marketing-st-petersburg-ym7xbrydsz13) — St Petersburg, FL
- [Marketing Operations Developer](https://feeny.ai/job/marketing-operations-developer-kobie-marketing-st-petersburg-we74zwz56v80) — St Petersburg, FL
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- [Finance & Accounting Analyst](https://feeny.ai/job/finance-accounting-analyst-kobie-marketing-st-petersburg-xh8dsmh24syc) — St Petersburg, FL
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