---
title: '[Remote] Principal Software Engineer - AI at Convoso'
canonical: 'https://feeny.ai/job/remote-principal-software-engineer-ai-convoso-woodland-hills-808m5fx6pf2e'
type: 'job'
last_seen: '2026-10-16'
---

# [Remote] Principal Software Engineer - AI at Convoso

- **Company:** Convoso
- **Location:** Woodland Hills, CA
- **Work type:** remote
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-16
- **Apply:** https://www.convoso.com/careers/?gh_jid=8868169002#job-listings

## Job description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates residing anywhere within the United States.

The Job:

We are looking for an experienced Principal Software Engineer to build and scale the AI agent systems within our enterprise SaaS application. In this role, you will be responsible for the core engineering of agentic logic, frameworks, and the high-performance backend infrastructure required to support intelligent automation at scale.

Responsibilities summary:

- Build AI Agent Frameworks: Develop the internal agents, LLMs, logic and reasoning loops, that allow AI agents to perform complex, multi-step tasks.
- Develop Core SaaS Features: Engineer robust, full-stack enterprise web components, ensuring high performance and security across the application.
- Data Engineering: Manage and optimize the interface between our AI agents and data.
- Engineering Excellence: Write clean, secure, and maintainable code and lead rigorous code reviews and refactoring initiatives.
- Automated Testing: Design and implement unit and functional tests to ensure the reliability of both traditional code and non-deterministic AI workflows.

Who You Are:

- AI Agent Architecture: Expert-level ability to build and orchestrate autonomous agents capable of planning, reasoning, and executing multi-step tasks via reasoning loops (e.g., React).
- Orchestration: Direct experience developing the internal logic and interface layers that allow LLMs to interact with APIs, databases, and system functions.
- AI Reliability & Testing: Hands-on ability to create automated unit and functional testing suites specifically designed to validate non-deterministic AI agent outputs and workflows.
- LLM Implementation: Extensive experience developing production-grade features using LLM APIs (OpenAI, Claude, etc.), including context window management, prompt optimization, and cost-monitoring.
- AI-Assisted Development: Expert proficiency in using tools like GitHub Copilot or Claude to accelerate engineering velocity and maintain high code quality.
- Data Layer for AI: Proficiency in MySQL and relational databases, with the ability to write complex, raw queries to feed high-scale enterprise data into agentic workflows.
- Production Go at scale: Strong grasp of Go concurrency patterns, memory management, garbage collection behavior, and profiling.
- Network & Systems Fundamentals: Deep comfort with Linux/POSIX systems, networking primitives (TCP/UDP sockets, WebSockets, gRPC)
- High-reliability & Data Integrity: Proven experience designing transactional state machines, resilient webhook/event pipelines, and defensive API integrations.
- Production Ownership: Engineers who write integration tests, stress tests, instrument their own observability and debug end-to-end. Enterprise SaaS Foundations: 10+ years of experience in software engineering, design patterns, and clean coding practices to large-scale web applications.
- Model Lifecycle: Practical knowledge of model evaluation, experiment tracking, and performance monitoring in a production environment.
- Business Prioritization: Strong problem-solving skills focused on translating complex business needs into prioritized technical development.

Nice-to-Haves (domain experience):

- Real-time audio, WebRTC, VoIP (SIP/RTP), or media streaming

Work Perks Worth The Hype:

- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!
- HQ Office:
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- On-site Car Wash
- Free Parking

Compensation:

The base salary range is: $200,000 - $230,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

## About Convoso

## Company Overview
- **One-liner**: Convoso provides an AI-powered contact center platform for revenue teams, offering outbound and inbound sales tools, dialer automation, and omnichannel engagement to drive conversions and compliance.
- **Entity Type**: Private (bootstrapped; no disclosed funding, 19+ years of profitable growth)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2006
- **Founders**: Nima Hakimi (CEO & Co-Founder), Bobby Hakimi (CPO & Co-Founder)

## Core Business
- **Primary industries**: Contact Center as a Service (CCaaS), Sales & Lead Generation, Customer Engagement, AI-powered Communications
- **Target customers**: B2B – enterprise and mid-market revenue teams in insurance, financial services, home services, legal, and outsourced contact centers
- **Mission**: To deliver more conversations, more conversions, and more revenue for success-driven companies through continuous innovation in AI and automation.

## Products & Services
- **Voso.ai**: Conversational AI solution that scales sales and revenue by handling live call handling, lead qualification, and appointment setting.
- **Power Dialer & Predictive Dialer**: Outbound dialing tools with advanced voicemail detection, caller ID reputation management, and speed-to-lead optimization.
- **Omnichannel Platform**: Inbound + outbound voice, SMS, email, and other channels unified in a single interface.
- **Compliance Suite**: Robocall mitigation, TCPA/DNC compliance tools, and real-time regulatory monitoring.
- **Integration & API**: Open API and pre-built connectors for CRM, call center, and other third-party applications.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue estimated between $25M and $50M (LinkedIn data)
- **Notable Investors/Partners**: No external investors disclosed; operates independently. Partners include CRM and telephony platforms via integrations.
- **Growth Signals**: 19 years of profitable growth (self-reported); expanding into new growth markets and developing AI products (Voso.ai); employees in 6 countries; 14,300+ LinkedIn followers (+18.8% yearly).

## Competitive Advantages
- **AI-first focus**: Voso.ai provides a dedicated conversational AI layer built for sales contact centers, differentiating from generic CCaaS solutions.
- **Compliance expertise**: Proactive regulatory tools and expert advisory (e.g., Head of Compliance Paul St. Clair, former FCC and Microsoft) help customers adhere to TCPA, DNC, and robocall rules.
- **Proven ROI**: Customer-reported metrics include 75% increase in conversions, 400% boost to contact rates, and 4x improved transfer rates.
- **Bootstrapped stability**: Independent, debt-free growth model that prioritizes product and customer success over investor pressure.

## Strategic Focus
- **AI expansion**: Continuing to enhance Voso.ai and integrate generative AI features for sales automation and lead qualification.
- **New market penetration**: Targeting verticals like insurance, legal, and home services with tailored compliance and workflow solutions.
- **Platform scalability**: Maintaining high-speed dialer performance and configurable automation for large-scale outbound operations.

## Why Work Here
- **Culture**: Recognized as a Great Place to Work (66% of employees affirm it, vs. 57% US average). Core values: continuous growth, customer-first, teamwork, positivity, persistence.
- **Remote/hybrid**: Multiple roles listed as remote (e.g., SRE, Principal Software Engineer - AI, Product Marketing, etc.). Onsite roles available at LA HQ with meal stipends and company lunches.
- **Benefits**: Medical, dental, vision insurance; 401(k) with matching; wellness reimbursement; generous PTO (including birthday off and floating holiday); employee resource groups and assistance program.
- **Engineering culture**: Strong technical team (55 employees in technical roles, including Director of SRE, Director of Engineering). Emphasis on high-scale, real-time systems and automation.

## Sources
1. [Convoso Company Page](https://www.convoso.com/company/)
2. [Convoso Careers Page](https://www.convoso.com/careers/)
3. [Convoso Homepage](https://www.convoso.com/)
4. [Convoso LinkedIn](https://www.linkedin.com/company/convoso)
5. [Convoso Great Place to Work Profile](https://www.greatplacetowork.com/certified-company/7082754)

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