---
title: 'Remote Supervision Coordinator at Serve Robotics'
canonical: 'https://feeny.ai/job/remote-supervision-coordinator-serve-robotics-los-angeles-vsjspa1f1s1y'
type: 'job'
last_seen: '2026-09-07'
---

# Remote Supervision Coordinator at Serve Robotics

- **Company:** Serve Robotics
- **Location:** Los Angeles, CA
- **Compensation:** $55k–$64k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-02
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/serverobotics/dd6e6b31-4271-4837-a280-45fde3257cf8

## Job description

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

## WHO WE ARE

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

## JOB OVERVIEW

The Remote Supervision Coordinator monitors and supports Serve’s autonomous delivery robot operations in real time, ensuring safe, efficient, and reliable service execution. This role responds to operational incidents, supports customer and merchant interactions, and assists with testing and validation activities to improve robot performance and operational quality.

## JOB DUTIES

- Monitor, supervise, and guide autonomous robot activities in real time to ensure safe and efficient operations while following standard operating procedures
- Communicate directly with restaurants, merchants, and customers to resolve operational issues
- Make real-time decisions within defined guidelines to maintain safety, efficiency, and service quality
- Document, track, and report incidents accurately and in a timely manner, maintaining strong attention to detail
- Provide support to internal teams and external partners as needed
- Meet established performance targets, including productive hours, safety, performance, and operational efficiency metrics
- Test product functions and features to identify bugs, potential system misuse, and operational gaps, and provide feedback for continuous improvement
- Support special trials and pilot programs to test features ahead of broader Remote Supervisor release
- Coordinate with internal operations, engineering, and support teams to escalate issues, communicate operational impacts, and support resolution efforts.
- Apply training and feedback to continuously improve performance and adapt to new tools and processes

EXPERIENCE, QUALIFICATIONS, & SKILLS

Required Experience, Qualifications, and Skills

- 2+ years of experience in operations, customer support, logistics, or a similar fast-paced environment
- Experience using computers and web-based tools in a professional or structured setting
- Strong attention to detail with the ability to monitor and manage multiple robots and tasks simultaneously
- Clear written and verbal communication skills
- Ability to follow standard operating procedures and make decisions within defined guidelines
- Comfortable working in a fast-paced, real-time operational environment
- Demonstrated reliability, punctuality, and ability to work scheduled shifts

Preferred Experience, Qualifications, and Skills

- Experience in remote operations, dispatch, gaming, or real-time monitoring environments
- Familiarity with incident reporting or ticketing systems
- Interest in robotics, autonomous systems, or emerging technology

Additional Information

- Work onsite with movement between depots, deployment zones, and customer locations as needed
- Stand and walk for extended periods and lift up to 50 lbs as part of daily operations
- Work occasional evenings and weekends to support operations, deployments, and testing
- Follow all safety protocols, including PPE requirements, cell phone policies, and dress code (e.g., high-visibility vest and appropriate footwear)

## About Serve Robotics

## Company Overview
- **One-liner**: Serve Robotics develops and operates AI-powered, low-emission autonomous sidewalk robots for last-mile delivery, primarily for food and retail.
- **Entity Type**: Public (NASDAQ: SERV, IPO March 2024)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2021 (spun out of Postmates / Uber)
- **Founders**: Ali Kashani (Co-founder, CEO), Touraj Parang (Co-founder, President & COO), Euan Abraham (Co-founder & VP of Software), Dmitry Demeshchuk (Co-founder & VP of Product and Design)

## Core Business
- **Primary industry**: Autonomous vehicle technology / Robotics / Last-mile delivery logistics
- **Target customers**: B2B — enterprise partners like Uber Eats and 7-Eleven; also directly serves restaurants and local businesses via robots
- **Mission or purpose statement**: “We go beyond self interest, always taking our community into account. We empower each other with trust and autonomy to solve big problems and build a sustainable future.”

## Products & Services
- **Serve Autonomous Delivery Robot**: Level 4 autonomous sidewalk robot designed for contactless delivery. Cargo capacity suitable for food and small goods, operates at walking speed, 98% lower CO₂ emissions than a car.
- **Delivery-as-a-Service**: End-to-end robotic delivery service integrated with Uber Eats and other platforms. Robots are deployed in fleets, managed remotely by Serve’s operations team.
- **Proprietary Autonomy Software & Data Flywheel**: End-to-end perception, planning, and control stack trained on real-world delivery data.

## Market Standing
- **Valuation / Market Cap**: ~$336.6 million (as of mid-2025) – market cap fluctuates with stock price (currently ~$7.95/share)
- **Key Metric** (Private funding & public revenue): Total Funding $397.7 million; Annual Revenue ~$2.7 million (based on 2024/2025 data)
- **Notable Investors / Partners**: NVIDIA (lead investor in venture round), Uber (corporate round & commercial partner), Magna International (manufacturing partner), 7-Eleven (enterprise customer)
- **Growth Signals**: Fleet grew to 400+ robots across five U.S. metros (LA, Miami, Dallas, Atlanta, Chicago); over 100,000 deliveries completed; signed contract with Uber Eats to deploy up to 2,000 robots; headcount grew 102.9% YoY to 303 employees; active job postings up 43.9% YoY.

## Competitive Advantages
- **Level 4 autonomy**: One of the first AV companies to achieve true Level 4 autonomy in sidewalk delivery.
- **Low‑emission, pedestrian‑scale design**: Robots emit 98% less CO₂, weigh 90% less, and have 99% less kinetic energy than a car — enabling regulatory acceptance and community goodwill.
- **Exclusive partnerships**: Multi‑year commercial agreement with Uber Eats (up to 2,000 robots) and presence on 7-Eleven’s delivery network.
- **Manufacturing scale**: Partnership with Magna International (Tier 1 automotive supplier) ensures high‑volume production quality.
- **Patent portfolio**: CEO Ali Kashani holds 26+ patents in robotics and AI.

## Strategic Focus
- **Nationwide scale‑up**: Expanding to additional U.S. markets beyond the current five metros.
- **Fleet density**: Increasing robot count per market to improve service economics and delivery density.
- **Data flywheel**: Using real‑world delivery data to improve autonomy, reduce cost per mile, and unlock new use cases.
- **Manufacturing ramp**: Scaling production line with Magna to reduce unit cost and increase deployment speed.
- **New verticals**: Exploring grocery, retail, and other last‑mile categories beyond restaurant delivery.

## Why Work Here
- **Culture & values**: Mission‑driven, collaborative, trust‑based culture. Core values include “Deliver delight,” “Empower people,” and “Be mission driven.” Employees report high autonomy and a focus on sustainability.
- **Growth trajectory**: Headcount grew 102% in the last year; 59 active job postings across engineering, operations, product, and finance.
- **Work environment**: Hybrid/office presence in Los Angeles (HQ); operations roles require field work. Remote/hybrid policy not explicitly stated but likely flexible for engineering.
- **Notable perks & recognition**: Fast Company “15 Tech Startups to Watch” (2022), TED Conference featured talk (2020), EY Entrepreneur Of The Year Bay Area Award (2025). Strong alumni pipeline from Uber, Cruise, Apple, Amazon — learning from top robotics talent.
- **Engineering culture**: Emphasis on building safe, real‑world autonomous systems. Tech stack includes AI, computer vision, sensor fusion, and cloud infrastructure.

## Sources
1. [serverobotics.com](https://www.serverobotics.com/)
2. [serverobotics.com/company](https://www.serverobotics.com/company/index.html)
3. [serverobotics.com/careers](https://www.serverobotics.com/careers)
4. [linkedin.com/company/serverobotics](https://www.linkedin.com/company/serverobotics)
5. [jobs.ashbyhq.com/serverobotics](https://jobs.ashbyhq.com/serverobotics)

## Other roles at Serve Robotics

- [Electrical Engineer](https://feeny.ai/job/electrical-engineer-serve-robotics-redwood-city-01061b00pbwx) — Redwood City, CA
- [Service Technician III](https://feeny.ai/job/service-technician-iii-serve-robotics-los-angeles-wdbwq0q93vjr) — Los Angeles, CA
- [Regional Operations & Fleet Expansion Manager](https://feeny.ai/job/regional-operations-fleet-expansion-manager-serve-robotics-gold-coast-awqk69fbnggg) — Gold Coast, Australia
- [Field Operations Associate](https://feeny.ai/job/field-operations-associate-serve-robotics-dallas-xb5yh1cz1v9a) — Dallas, TX
- [Operations Associate - Part Time (San Jose, CA)](https://feeny.ai/job/operations-associate-part-time-san-jose-ca-serve-robotics-san-jose-we1vc3kspj4c) — San Jose, CA
- [Operations Associate](https://feeny.ai/job/operations-associate-serve-robotics-washington-420mbmx4m8k0) — Washington, DC
- [Electrical Engineer](https://feeny.ai/job/electrical-engineer-serve-robotics-penang-gd37gdyfppf6) — Penang, Malaysia
- [Senior Manager, Hardware Engineering](https://feeny.ai/job/senior-manager-hardware-engineering-serve-robotics-redwood-city-x4h56yew80pn) — Redwood City, CA
- [Sr. Technical Program Manager, Hardware/Software Integration](https://feeny.ai/job/sr-technical-program-manager-hardware-software-integration-serve-robotics-rmawvht5mx5b) — United States
- [Field Development Test Associate](https://feeny.ai/job/field-development-test-associate-serve-robotics-los-angeles-p21zqwsw0ewn) — Los Angeles, CA