---
title: 'Remote Triage Nurse at firsthand Health'
canonical: 'https://feeny.ai/job/remote-triage-nurse-firsthand-health-albuquerque-wtj37pj5ywfm'
type: 'job'
last_seen: '2026-09-12'
---

# Remote Triage Nurse at firsthand Health

- **Company:** firsthand Health
- **Location:** Albuquerque, NM
- **Compensation:** $80k
- **Work type:** remote
- **Posted:** 2026-06-03
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/firsthand/jobs/4272569009

## Job description

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.

firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is primarily a day-shift role (8 hours/day, 8:30–4:30 PST), with occasional potential for nights or weekends. When not managing acute issues, Triage Nurses focus on care coordination, training, and related administrative tasks.

Responsibilities of a Triage Nurse include:

- Triage and Escalation: Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately.
- Collaboration: Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.
- Coordination: Coordinate care with patients’ other providers to ensure seamless health management.
- Training: Develop and deliver training on basic medical topics for peer mental health workers and social workers.

Triage Nurses should have:

- Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.
- Problem-solving expertise with a creative, patient-centered approach.
- Ability to provide condition-specific patient education and self-management guidance.
- Adaptability to varying team cultures and processes.
- Empathy, compassion, and approachability in patient and team interactions.

Required experience includes:

- Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.
- Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN)
- At least 3 years of Emergency Room (ER) experience
- Experience working with populations facing challenges such as serious mental illness, behavioral health conditions, and/or substance use disorders
- Care management and coordination experience.

Bonus Points for:

- Psychiatric-Mental Health Nursing Certification (PMH-BC)
- Washington state RN license

Base salary range: $80,000—$80,000 USD

We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.

## Benefits

Our full-time compensation package includes a base salary, equity, and performance bonus potential, supported by comprehensive health, dental, vision, and mental wellness coverage. We offer a 401(k) with company match and 16 weeks of paid parental leave for both parents. In your first year, you will accrue 120 hours of vacation annually (4.62 hours per pay period), which steps up to 160 hours annually (6.15 hours per pay period) after one year—all within a welcoming, inclusive culture.

Vaccination Policy

Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.

New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.

Unfortunately, we are not able to offer sponsorship at this time.

firsthand Health will only contact candidates from email addresses ending in @[firsthandcares.com](http://firsthandcares.com). Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

## About firsthand Health

## Company Overview
- **One-liner**: firsthand Health provides community-based, whole-person care for individuals living with Serious Mental Illness (SMI) by deploying peer support specialists with lived experience.
- **Entity Type**: Private (funded startup)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021
- **Founders**: Not publicly listed as a single founder; the founding team includes serial entrepreneurs and healthcare executives. Cory Roberts is listed as a Co-Founder and Board Director [linkedin.com](https://www.linkedin.com/company/firsthandcares).

## Core Business
- **Primary Industry**: Mental Health Care / Healthcare Services
- **Target Customers**: B2B — primarily managed care plans and state agencies responsible for providing care to individuals with SMI; B2C — individuals living with serious mental and physical health challenges.
- **Mission**: Build and scale a world-class team dedicated to delivering life-changing outcomes to individuals living with serious mental and physical illnesses [firsthandcares.com](https://www.firsthandcares.com/work-with-us).
- **Vision**: A world where individuals living with serious mental and physical illnesses live their best possible lives.

## Products & Services
- **helpinghand Platform**: A technology platform (HITRUST r2 certified) that supports the company’s care model [firsthandcares.com](https://www.firsthandcares.com/).
- **CORE Guide / Peer Support Program**: The core service is a community-based program where "CORE Guides" (peer recovery specialists, peer counselors) — 65% of whom have lived experience with serious mental illness — engage individuals in their homes and communities to build trust, coordinate care, and provide social and behavioral health support.

## Market Standing
- **Valuation**: Not disclosed
- **Total Funding**: $42.9M across two rounds [linkedin.com](https://www.linkedin.com/company/firsthandcares).
    - Venture Round (Dec 2021): $14.8M
    - Venture Round (Feb 2023): $28.1M (1 investor)
- **Key Metric**: Annual Revenue of $1.0M (LinkedIn estimate, likely early-stage) [linkedin.com](https://www.linkedin.com/company/firsthandcares).
- **Notable Investors/Partners**: Not publicly named in search results, but the company partners with managed care plans and states.
- **Growth Signals**:
    - Headcount: 123 employees (LinkedIn), with 380 total employees reported on Built In (likely a broader count including contractors) [builtin.com](https://builtin.com/company/firsthand-health-inc-4).
    - Year-over-year headcount growth: +5.2% [linkedin.com](https://www.linkedin.com/company/firsthandcares).
    - Active job postings: 28, with a +154.5% increase year-over-year [linkedin.com](https://www.linkedin.com/company/firsthandcares).
    - Recognized as a Modern Healthcare Best Places to Work (2023, 2024, 2026) and received Mental Health America’s Platinum Bell Seal for workplace mental health (2024, 2025, 2026) [firsthandcares.com](https://www.firsthandcares.com/work-with-us).
    - Named to the New York Digital Health 100 (DH100) for 2024, 2025, and 2026 [firsthandcares.com](https://www.firsthandcares.com/work-with-us).

## Competitive Advantages
- **Lived Experience Model**: 65% of frontline team members have lived experience with serious mental illness; 35% have experienced housing insecurity; 25% have spent time in the corrections system. This shared experience builds unparalleled trust with the individuals they serve [builtin.com](https://builtin.com/company/firsthand-health-inc-4/faq/culture-values).
- **Whole-Person Care**: Integrates behavioral health, social supports, and medical care in a community-based setting, addressing a historically underserved and stigmatized population.
- **HITRUST r2 Certification**: Demonstrates a high standard for data security and privacy on their technology platform.

## Strategic Focus
- **Scale and Geographic Expansion**: Actively hiring for General Manager roles in Washington, D.C., and Virginia, and a Senior Director for Washington State, indicating a push into new markets [linkedin.com](https://www.linkedin.com/company/firsthandcares).
- **Deepening the Care Model**: Continuously improving their peer-led, community-based intervention to drive better outcomes and reduce costs for managed care plans.
- **Building the Team**: Focused on hiring passionate problem-solvers to "take on one of the country’s most challenging healthcare problems" [firsthandcares.com](https://www.firsthandcares.com/work-with-us).

## Why Work Here
- **Deeply Mission-Oriented**: The work is described as "deeply mission-oriented" with a focus on delivering life-changing outcomes for a population that has been historically stigmatized and underserved.
- **Strong Culture & Values**: Named a "Best Places to Work" multiple years. Culture is described as warm, deliberately un-corporate, and values-driven (Individuals at the Center, Candor and Kindness, Bias Toward Action, Serious Fun) [builtin.com](https://builtin.com/company/firsthand-health-inc-4/faq/culture-values).
- **High Employee Engagement**: An engagement score of 86%, a voluntary turnover rate of only 7%, and an employee NPS of approximately 95% [builtin.com](https://builtin.com/company/firsthand-health-inc-4/faq/culture-values).
- **Benefits** [firsthandcares.com](https://www.firsthandcares.com/work-with-us):
    - Up to 20 days vacation annually
    - 12 paid holidays + 2 floating holidays
    - Fully paid parental leave (16 weeks)
    - Generous sick & wellness leave
    - 401(k) match of up to 4%
    - Free, unlimited telehealth & talk therapy
    - Annual personal development stipend
    - Sabbatical available after 5 years for all employees
- **Work Policy**: Hybrid for Support team (Tech, Operations, G&A) — can work remotely anywhere in the U.S. or from the NYC office. Frontline roles (CORE Guides, Managers) are in-office/field-based in their local markets (e.g., Columbus, OH; Washington, D.C.; Washington State) [builtin.com](https://builtin.com/company/firsthand-health-inc-4).
- **Support for Employee Wellbeing**: Managers are trained to recognize burnout; meetings are not scheduled after hours; employees are encouraged not to check email outside of work hours [builtin.com](https://builtin.com/company/firsthand-health-inc-4/faq/culture-values).

## Sources
1. [firsthandcares.com](https://www.firsthandcares.com/)
2. [builtin.com](https://builtin.com/company/firsthand-health-inc-4)
3. [firsthandcares.com/work-with-us](https://www.firsthandcares.com/work-with-us)
4. [linkedin.com](https://www.linkedin.com/company/firsthandcares)
5. [builtin.com](https://builtin.com/company/firsthand-health-inc-4/faq/culture-values)

## Other roles at firsthand Health

- [Strive Guide](https://feeny.ai/job/strive-guide-firsthand-health-united-states-rf88zs1xp6t6) — United States
- [Consultation-Liaison Psychiatric Nurse Practitioner](https://feeny.ai/job/consultation-liaison-psychiatric-nurse-practitioner-firsthand-health-richmond-zdhjt79n6dsd) — Richmond, VA
- [Nurse Practitioner](https://feeny.ai/job/nurse-practitioner-firsthand-health-washington-2kq29h06gzbz) — Washington, DC
- [Peer Recovery Supporter (CORE Guide)](https://feeny.ai/job/peer-recovery-supporter-core-guide-firsthand-health-akron-dg3rf9113499) — Akron, OH
- [Peer Counselor (CORE Guide)](https://feeny.ai/job/peer-counselor-core-guide-firsthand-health-everett-3ehg3msysh9v) — Everett, WA
- [Peer Counselor (CORE Guide)](https://feeny.ai/job/peer-counselor-core-guide-firsthand-health-vancouver-rjhp8t027n4r) — Vancouver, Canada
- [Peer Counselor (CORE Guide)](https://feeny.ai/job/peer-counselor-core-guide-firsthand-health-bellingham-7j4nk97wezp0) — Bellingham, WA
- [Peer Counselor (CORE Guide)](https://feeny.ai/job/peer-counselor-core-guide-firsthand-health-olympia-v8ta6g5tej2a) — Olympia, WA
- [Peer Support Specialist (CORE Guide)](https://feeny.ai/job/peer-support-specialist-core-guide-firsthand-health-detroit-mmewn1hjhk5j) — Detroit, MI
- [Peer Recovery Supporter (CORE Guide)](https://feeny.ai/job/peer-recovery-supporter-core-guide-firsthand-health-cincinnati-gy3ch0pe66qj) — Cincinnati, OH