---
title: 'Remote Workforce Manager at Health Link'
canonical: 'https://feeny.ai/job/remote-workforce-manager-health-link-walnut-creek-x2hfjyhmnrh9'
type: 'job'
last_seen: '2026-09-09'
---

# Remote Workforce Manager at Health Link

- **Company:** Health Link
- **Location:** Walnut Creek, CA
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/healthlink/jobs/5406178008

## Job description

Remote Workforce Manager

Health Link Home Health & Hospice $31.00–$37.00/hour | Full-Time | Non-Exempt

Lead. Support. Improve. Keep Our Remote Teams Moving.

Health Link Home Health & Hospice is looking for a Remote Workforce Manager to oversee and support our growing remote workforce across multiple departments and branches.

This is a hands-on leadership role for someone who understands that managing a remote team is about more than watching schedules and timecards. You'll help ensure the right people are in the right places, work is being completed efficiently, customer service remains exceptional, and remote employees have the training, support, and accountability they need to succeed.

You'll partner closely with department leaders, Human Resources, Information Technology, and remote employees to improve staffing, productivity, training, communication, and overall operational performance.

If you're a strong communicator, organized problem-solver, and people-focused leader who enjoys turning data into action, we'd love to hear from you.

## What You'll Do

- Oversee remote workforce scheduling, attendance, staffing, coverage, training, performance, and productivity across assigned departments.
- Partner with department leaders to align staffing levels, schedules, priorities, and backup coverage with operational needs.
- Monitor employee time, utilization, work output, system activity, work queues, calls, documentation, overtime, and service levels; identify and address productivity or timekeeping concerns.
- Maintain accurate workforce dashboards and provide regular reporting on staffing, attendance, productivity, overtime, service levels, backlogs, and outstanding issues.
- Coordinate onboarding, cross-training, customer-service training, and ongoing development while maintaining training materials, competencies, and required documentation.
- Monitor calls, messages, emails, and other work samples to ensure quality, professionalism, responsiveness, accuracy, and adherence to company standards.
- Establish performance expectations, conduct regular check-ins and reviews, provide coaching, recognize strong performance, and address performance concerns in partnership with leadership and Human Resources.
- Serve as a primary resource for remote employees, helping resolve workflow, technology, communication, and service-related issues.
- Partner with Human Resources, Information Technology, department leaders, and staffing partners on onboarding, access, attendance, performance, compliance, and employee transitions.
- Ensure remote employees follow approved workflows, systems, equipment, confidentiality, privacy, security, and remote-work requirements.
- Identify and implement opportunities to improve staffing, workflows, training, service quality, productivity, and overall operational efficiency.

How Success Is Measured

Coverage Remote schedules and backup coverage align with department workload and operating hours.

Productivity Reported hours and measurable work output are consistently reviewed, with variances documented and addressed.

Training Onboarding, customer-service training, competencies, and workflow acknowledgments remain current and documented.

Service Quality Response times, work queues, customer interactions, overtime, and recurring performance concerns show measurable improvement.

## What We're Looking For

We're looking for a leader who can balance people, performance, and productivity while maintaining a positive and professional remote work environment.

Required Qualifications

- Demonstrated experience supervising employees, coordinating schedules, monitoring performance, coaching staff, and documenting follow-up.
- Strong leadership, organization, analytical, communication, customer-service, and follow-through skills.
- Proficiency with computers, spreadsheets, timekeeping systems, productivity reporting, video-conferencing platforms, and remote-work technology.
- Ability to objectively evaluate reported hours and work output and address discrepancies professionally.
- Ability to manage multiple departments, priorities, deadlines, and time-sensitive staffing needs.
- Successful completion of a criminal background check.

## Preferred Qualifications

- Experience supervising or managing remote employees.
- Workforce management, staffing, call center, or operations management experience.
- Experience with workforce management or productivity-tracking software.
- Healthcare, home health, hospice, or other regulated-industry experience.
- Experience developing training programs or customer-service standards.

Why Join Health Link?

- 🏥 Impact-Driven Work: Join a mission-based organization making a real difference in patients’ lives.

- 🤝 Supportive Culture: Be part of a transparent, inclusive, and forward-thinking workplace.

- 💼 Collaborative Team: Work alongside dedicated clinical and administrative professionals.

- 💸 Comprehensive Benefits:

- Competitive salary with bonus potential

- Health, dental, and vision insurance

- 401(k) with company matching

- Life insurance & Flexible Spending Account

- Paid time off (10 days annually)

Working Conditions

- Primarily office-based with sustained computer use and attention to staffing schedules, productivity reports, messages, calls, and operational work queues.
- Frequent communication through telephone, video conferencing, email, and other electronic platforms.
- Regular interaction with remote employees, department leaders, Human Resources, Information Technology, vendors, and other support teams.
- Occasional travel to company offices, meetings, training sessions, or other work locations may be required.
- Fast-paced environment requiring the ability to manage changing priorities and time-sensitive issues.

Why Join Health Link?

At Health Link Home Health & Hospice, our remote teams play an important role in supporting the clinicians, patients, and communities we serve.

As the Remote Workforce Manager, you'll have the opportunity to make a measurable difference by building stronger teams, improving efficiency, developing employees, and creating systems that help people succeed.

If you're ready to take ownership of remote workforce performance and help build a more connected, accountable, and efficient team, we'd love to meet you.

Apply today to join Health Link Home Health & Hospice!

## About Health Link

## Company Overview
- **One-liner**: HealthLink organizes regional, self-funded provider networks and cost-management programs for employers and third-party administrators in Missouri, Illinois, and surrounding states.
- **Entity Type**: Private (subsidiary of publicly traded Elevance Health, Inc.)
- **Headquarters**: Saint Louis, Missouri, United States
- **Founded**: 1984
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Healthcare services – self-funded health plan networks and benefits administration support.
- **Target customers**: B2B – employers of all sizes, third-party administrators (TPAs), and payors of health benefits.
- **Mission / purpose**: To make health care access simple for employers by offering regional network advantages, flexible plan designs, and personalized support.

## Products & Services
- **HealthLink PPO**: A preferred provider organization network contracted specifically to serve Missouri and Illinois, with national wrap network solutions.
- **HealthLink Open Access**: An open access network option that supports employer-specific plan designs.
- **Wellness & Cost Management Programs**: A portfolio of wellness initiatives, high-cost claim management, provider transparency tools, and collective purchasing resources.
- **Specialty Insurance Products**: Life, disability, dental, vision, and workers’ compensation insurance marketed alongside core health plans.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (subsidiary of Elevance Health, Inc., a Fortune 50 company)
- **Key Metric**: Annual revenue of ~$25.7 million (latest estimate)
- **Notable Investors / Partners**: Parent company Elevance Health, Inc. (formerly Anthem, Inc.); works with a variety of TPAs and employer groups.
- **Growth Signals**: Headcount grew 8.5% year-over-year (30 employees, +4 people); active job postings on Greenhouse indicate continued hiring.

## Competitive Advantages
- **Regional focus**: Deeply contracted provider networks in Missouri and Illinois allow lower costs for employers without paying for nationwide coverage they don’t need.
- **Local, accessible team**: Small, dedicated staff who can quickly resolve issues across departments – positioned as an extension of the client’s business.
- **Self-funding expertise**: Helps employers of all sizes adopt self-funded plans, which can be exempt from many costly health reform provisions and offer more control over plan design and costs.

## Strategic Focus
- **Expanding self-funded solutions**: Continuing to promote self-funding as a viable option for employers, supported by flexible network options and cost-management tools.
- **Enhancing digital engagement**: Recent video series and wellness content (e.g., “eHouseCall” articles) aim to help members take charge of their health and benefits.
- **Strengthening TPA relationships**: Working closely with third-party administrators to deliver tailored network solutions.

## Why Work Here
- **Small, collaborative environment**: With ~30 employees, staff work closely across departments, offering a tight-knit culture and direct access to leadership.
- **Stability with backing**: As a subsidiary of Elevance Health, HealthLink offers the resources of a large parent company while maintaining a local, independent feel.
- **Work policy**: Not explicitly stated; roles appear to be office-based in St. Louis (HQ at 1831 Chestnut St).
- **Job opportunities**: Active openings listed on Greenhouse (job-boards.greenhouse.io/healthlink) for various functions including account management and support.

## Sources
1. [HealthLink About Page](https://www.healthlink.com/about/)
2. [HealthLink Why HealthLink](https://www.healthlink.com/about/why-healthlink)
3. [HealthLink Careers on Greenhouse](http://job-boards.greenhouse.io/healthlink)
4. [HealthLink Contact Sales Team](https://www.healthlink.com/employer/contact)
5. [HealthLink LinkedIn Profile](https://www.linkedin.com/company/healthlink-inc-)

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