--- title: 'Renewal Manager at CGS Immersive' canonical: 'https://feeny.ai/job/renewal-manager-cgs-immersive-saint-john-16k27edxsn5f' type: 'job' last_seen: '2026-09-10' --- # Renewal Manager at CGS Immersive - **Company:** CGS Immersive - **Location:** Saint John - **Posted:** 2026-07-29 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/immersive/jobs/5370221008 ## Job description Innovation Starts With You. Renewal Manager Full time - Permanent Position Saint John, NB / On-Site. Job Role: As a Renewal Manager, you will play a critical role in the customer journey, ensuring strong customer retention and seamless subscription renewals. Reporting to the Program Manager – Renewals Team, you will manage relationships with a portfolio of customers, focusing on renewing software agreements, minimizing churn, and identifying opportunities for growth. This role requires a proactive and results-driven individual who can balance strategic customer interactions with the execution of renewal processes. Responsibilities: - Drive customer retention by managing subscription renewals with a focus on maximizing gross retention rates and minimizing churn. - Develop and maintain strong customer relationships, acting as a trusted advisor to align their business goals with renewal strategies. - Identify customer risks and coordinate mitigation strategies to ensure renewals are completed successfully. - Collaborate with internal teams, including Sales and Customer Success to create and execute renewal strategies that drive predictable and efficient outcomes. - Evaluate customer license usage, complete true-up requirements, and ensure renewal quotes accurately reflect customer needs. - Manage renewal processes with precision, including liaising with customers to secure purchase orders and complete necessary deal approvals. - Leverage customer analytics and metrics to inform renewal strategies and identify opportunities for upsell or cross-sell. - Strong documentation skills will be required. Qualifications: - Proven experience in driving predictable renewals throughout the lifecycle and meeting or exceeding retention targets in a B2B SaaS or subscription-based environment. - Demonstrated success in managing customer relationships in roles such as Renewals Manager, Customer Success Manager, or equivalent. - Strong understanding of subscription go-to-market (GTM) approaches for customer success and renewals. - Effective communicator with strong interpersonal, negotiation, and presentation skills. - Self-motivated and results-oriented, with a focus on delivering exceptional customer outcomes. - Preferred Skills and Experience: - Experience working with technical products, particularly within DevOps, software development lifecycle, or application development environments. - Familiarity with Salesforce or other CRM tools for managing customer data and tracking renewal performance. Accurate Salesforce entries will be essential. - Ability to identify customer risks and growth opportunities, delivering strategic recommendations to internal stakeholders. - A proactive mindset, with the ability to balance strategic and operational responsibilities effectively. Benefits: - A comprehensive benefits package (Health, Dental, Life Insurance and RRSP). - Remote work from home (available options). - The opportunity for career growth and development. - A collaborative and inclusive work environment. Salary: - Salary: 40-000 - 60,000 CAD Annually. CGS evaluates compensation individually for each selected applicant. Final salary placement within our established parameters is based on multiple criteria, including regional market rates, internal equity considerations, cost-of-living geography, and candidate-specific attributes like professional experience, education, and technical skill sets. Furthermore, team members may have access to performance-based incentive structures and performance metrics designed to offer additional earning potential based on business growth. ## About Us For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries. Learn more about CGS Inc® and CGS Immersive® in our websites: https://cgsinc.com/en https://cgsimmersive.com/ #GP ## About CGS Immersive ## Company Overview - **One-liner**: CGS Immersive builds AI-driven roleplay, AR/XR, and immersive training solutions that help enterprises onboard faster, upskill at scale, and improve workforce performance. - **Entity Type**: Private (division of CGS, a global private company) - **Headquarters**: Saint John, New Brunswick, Canada (with innovation hubs across the Americas, EMEA, and Asia Pacific) - **Founded**: Not publicly disclosed; CGS has served enterprise clients for 40+ years, and CGS Immersive operates as its innovation lab and training transformation engine. - **Founders**: Not publicly listed; the team is led by executives within CGS. ## Core Business - **Primary industry**: Corporate learning & development, immersive technology, AI-powered workforce training. - **Target customers**: B2B – enterprise organizations across 20+ sectors including healthcare, frontline industries, and high-stakes environments. - **Mission**: “Make tomorrow work” – transform workforce performance through immersive, AI-driven learning experiences. ## Products & Services - **[Cicero](https://cgsimmersive.com/)**: AI-powered roleplay and workforce productivity platform that delivers instant feedback and lets users practice unscripted, high-stakes scenarios. *(SaaS)* - **[TeamworkAR](https://cgsimmersive.com/)**: Augmented & virtual reality (XR/AR) platform for risk-free, hands-on training simulations, onboarding, and experiential learning. *(SaaS / Platform)* - **Transformation & Learning Consulting**: Strategic services to align learning journeys with business goals, including content design, analytics, and performance acceleration. *(Service)* ## Market Standing - **Valuation/Market Cap**: Not publicly available (privately held division). - **Key Metric**: Supports over **2 million learners per year** across 30+ countries and 30+ languages; delivers **40–60% cost reductions** and up to **$10M+ annual savings** for clients. - **Notable Investors/Partners**: Collaborative relationships with Apple, Google, and Meta; recognized by **Fast Company** as one of the world’s most innovative companies; **10+ consecutive years in Training Industry’s Top 20**. - **Growth Signals**: Transitioning from a custom learning solutions business to a scaled AI/XR platform company; holding **three patents in immersive technology** and hundreds of certifications; recent hiring for senior revenue and product roles. ## Competitive Advantages - **40+ years of global training expertise** embedded in enterprise learning. - **Measurable results** – clients see 53% faster onboarding, 60% higher retention, and multimillion-dollar savings. - **Patented immersive technology** (three patents) and deep collaborations with tech giants. - **2,000+ experts** in learning design, experience strategy, AI, and XR development. - **Enterprise-grade scale** – deployed across 40+ countries, 30+ languages, with robust security certifications. ## Strategic Focus - **Scale platform business** – grow Cicero and TeamworkAR from custom projects into self-service, AI/XR platforms. - **Deepen AI capabilities** – enhance real-time roleplay coaching and adaptive learning analytics. - **Expand global footprint** – leverage existing hubs and partnerships to reach new industries and geographies. - **Maintain thought leadership** – continue industry recognition and patent filings to stay ahead in immersive corporate learning. ## Why Work Here - **Culture of innovation** – “Invent boldly” with cross-functional teams building solutions used by millions. - **Global flexibility** – remote and hybrid roles available; hubs in Canada, the Americas, EMEA, and APAC. - **Learning & growth** – dedicated upskilling, cross-training, certification support, and mentorship from industry leaders. - **Inclusive environment** – globally inclusive, accessible workplace that values diverse perspectives. - **Impact** – directly contribute to transforming how the world learns and works; projects with world’s most admired brands. - **Perks**: Comprehensive health & wellness benefits, community volunteering opportunities, service milestones, and hackathons. - **Engineering culture**: Small, focused backend teams working with Go, Java, and modern cloud infrastructure; strong stakeholder communication expected. ## Sources 1. [CGS Immersive – Main Site](https://cgsimmersive.com/) 2. [CGS Immersive – Careers](https://cgsimmersive.com/careers) 3. [CGS Immersive – About Us](https://cgsimmersive.com/about) 4. [CGS Immersive – LinkedIn](https://www.linkedin.com/showcase/cgs-immersive/) 5. 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