---
title: 'Renewal Manager at Leadership Connect'
canonical: 'https://feeny.ai/job/renewal-manager-leadership-connect-united-states-88jm72nf713q'
type: 'job'
last_seen: '2026-09-09'
---

# Renewal Manager at Leadership Connect

- **Company:** Leadership Connect
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/leadershipconnect/847f8831-aa54-4367-ba79-1485c39f5ea8

## Job description

Who are we? At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

## About The Role

The role anchors a small client services team, owning the contract administration and renewal workflows that keep every renewal on track while personally managing a book of accounts. This role coordinates renewal and contract processes on behalf of the Account Directors on the team — tracking renewal timelines, keeping renewal tasks moving, and maintaining rigorous Salesforce documentation — and monitors the broader account base for retention risk so nothing slips before it becomes churn.

This role also serves as the personal account manager for a dedicated book of clients. These are largely on-demand accounts that require less outbound engagement and are primarily supported by marketing programs, so the emphasis is on responsive, high-quality client support: renewal conversations, onboarding and training support for client users, and value positioning at renewal time. The role is client-facing, though to a lesser degree than a traditional high-volume account management role.

This role reports into the Revenue Operations team and works closely with Sales Leadership, Client Success, and Finance.

Core Functions of the Role

- Own contract administration and renewal workflows for the team. Manage the renewal calendar across the team’s accounts; review upcoming renewals and auto-renewals ahead of deadlines; keep the team’s Account Directors on task through each stage of the renewal process; partner with Revenue Operations on contract updates and amendments; and upload executed agreements to SharePoint.
- Monitor accounts for retention risk. Track engagement and usage signals across the team’s account base, flag churn risk early to the Account Directors and leadership, and partner with Client Success to use client usage patterns to strengthen the business case for renewal.
- Personally manage a book of on-demand accounts. Serve as account manager for a book of clients who are largely marketing-supported and need less outbound engagement — owning their renewals, auto-renewals, account planning, pricing conversations (including price increases and client pushback), and Salesforce opportunity updates and notes.
- Provide client onboarding and training support. Deliver onboarding and training support to client users, partnering with Client Success to activate new users within a client license and position product value with client decision-makers.
- Maintain strong documentation practices. Document all renewal conversations in Salesforce, keep account status, opportunity, and risk transparent to sales leadership, and ensure appropriate client billing contacts with any liaison needed with Finance.
- Support healthy account practices. Collaborate with Client Success on account hygiene — activating and deactivating users, identifying accounts unassigned to Client Success, and surfacing upsell opportunities within the book.

## About You

- 2+ years of contract administration or renewal management experience (required), ideally in a B2B subscription business model.
- A background in client success management is a strong plus, though not required.
- Comfortable keeping others on task — you can coordinate workflows across teammates, track deadlines, and follow up persistently and diplomatically.
- Detail-oriented documentation practices and strong Salesforce account hygiene that ensure transparency on account status, opportunity, and risk.
- Client-focused communication skills, including value positioning, handling renewal pushback, and navigating cancel conversations with professionalism.
- Highly organized, with the ability to manage a personal book of accounts alongside team-wide renewal workflows.
- Bachelor’s degree in Business Administration, Public Policy, Marketing, or a related discipline, or equivalent experience.
- Comfortable working effectively in a remote environment.

What is it like to work here? We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.

Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence.

There is never a dull moment in our Washington, D.C. headquarters. People come from all over the world to join forces at Leadership Connect. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team.

Want to join our amazing team?

Benefits/Rewards: Awesome medical insurance plan Dental Insurance Life & Disability insurance Flexible spending accounts Unlimited PTO! Eleven Paid Holidays $3,000 Employee Referral Program Employer contribution to 401(k) plan Rewards and recognition programs

If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you!  Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!

Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

## About Leadership Connect

## Company Overview
- **One-liner**: Leadership Connect is a nonpartisan GovTech company that provides decision intelligence data to help policymakers, government contractors, and influencers make faster, smarter decisions.
- **Entity Type**: Private (Venture-backed; most recent round: $1.7M in December 2025)
- **Headquarters**: Washington, D.C., United States
- **Founded**: 1969 (transformed from a print publishing legacy into a digital GovTech powerhouse in 2019)
- **Founders**: Not publicly listed (the company refers to “re-founders” who led the digital transformation in 2019)

## Core Business
- **Primary industry**: Government Technology (GovTech) / Decision Intelligence / Public Sector Data & Analytics
- **Target customers**: B2B – U.S. federal, state, and local government agencies, S&P 500 companies, media organizations, consulting firms, law firms, banks, and non-profits.
- **Mission statement**: “Use data to help policymakers and contractors make smarter, faster decisions.”

## Products & Services
- **[Leadership Connect (Flagship)](https://leadershipconnect.io/products/)**: A web, mobile, and API-accessible platform offering deep profiles, dynamic org charts, stakeholder mapping, relationship analysis, and job-move alerts for public sector decision-makers.
- **[Policy Connect](https://leadershipconnect.io/products/)**: Legislation intelligence and tracking tool that connects bills to legislative staff, with stages from introduction to floor votes. Collaborated with the Congressional Research Service (CRS).
- **[FedSpend](https://leadershipconnect.io/products/)**: Contracting opportunities and award analysis tool that helps filter by NAICS code, agency, date range, and spend type to identify buyers and partners.
- **[Stakeholder Mapping](https://leadershipconnect.io/products/)**: Visual relationship analysis showing how an organization is connected to another, leveraging family, former coworkers, and association members for warm introductions.
- **[Salesforce Integration](https://leadershipconnect.io/products/)**: Push contacts and leads from Leadership Connect directly into Salesforce for pipeline management.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue ~$25M (as of latest fiscal year); Total Funding $1.7M (venture round Dec 2025)
- **Notable Investors/Partners**: Not explicitly named in search results, but partners include the Congressional Research Service (CRS) and clients across nearly every U.S. government agency and many S&P 500 companies.
- **Growth Signals**: 1,200+ clients and 45,000+ users; claims to free up over 1,000,000 hours of productivity per year; LinkedIn follower growth of +43.9% year-over-year (19,494 followers); distributed workforce across U.S., Canada, Philippines, UK.

## Competitive Advantages
- **Nonpartisan positioning**: One of the few truly nonpartisan organizations in D.C., working across the aisle.
- **Proprietary 24-step data collection process**: Combines technology and human validation for high accuracy.
- **Unique bill-to-staff connection**: The only service that links legislation directly to the legislative staff responsible for the text.
- **Relationship data moat**: Includes family, former coworkers, and association connections – not just organizational data.
- **50-year legacy with modern transformation**: Established trust from 1969, reinvented as a digital leader in 2019.

## Strategic Focus
- **Current priorities**: Continuing to digitize analog public-sector workflows; expanding AI and machine learning capabilities for stakeholder mapping and predictive insights; growing client base in state & local government (SLED) and federal contracting.
- **Direction**: Deepen integrations (e.g., Salesforce) and enhance real-time alerting for job moves, bills, and contracts.

## Why Work Here
- **Culture**: Nonpartisan, mission-driven environment focused on transparency and efficiency in government. Described as a “phoenix” rising from legacy publishing to tech innovation.
- **Work Model**: Hybrid and remote options available. Roles listed as “Remote” (e.g., Toronto) and “Hybrid” (Washington D.C. headquarters). Distributed team across four countries.
- **Notable Perks**: Emphasis on work-life balance (employer rating 4.0/5 for work-life); competitive salaries (e.g., Software Engineer ~$124k/yr, Research Associate ~$73k/yr); professional development through client success and research roles.
- **Engineering Culture**: Small but growing technical team (15 out of 109 employees in tech); uses AI tools in hiring process; opportunity to work on big data, machine learning, and public-sector analytics.
- **Diversity & Inclusion**: Explicitly states commitment to non-discrimination on religion, gender, identity, sexual orientation, national origin.

## Sources
1. [leadershipconnect.io](https://leadershipconnect.io/company/) – Company overview and mission
2. [jobs.lever.co](https://jobs.lever.co/leadershipconnect/) – Job listings and remote/hybrid policies
3. [linkedin.com](https://linkedin.com/company/leadershipconnect) – Employee count, revenue, funding, salary ranges, ratings
4. [leadershipconnect.io](https://leadershipconnect.io/products/) – Product descriptions and features
5. [leadershipconnect.io](https://leadershipconnect.io/careers/) – Careers page and open positions

## Other roles at Leadership Connect

- [Software Engineer / Senior Software Engineer](https://feeny.ai/job/software-engineer-senior-software-engineer-leadership-connect-montreal-w6783eqdfhbd) — Montréal, Canada
- [Full Stack Engineer / Senior Full Stack Engineer](https://feeny.ai/job/full-stack-engineer-senior-full-stack-engineer-leadership-connect-montreal-dp987sb005qf) — Montréal, Canada
- [Client Success Manager](https://feeny.ai/job/client-success-manager-leadership-connect-washington-87ww2vd6aj20) — Washington, DC
- [Content Marketing Manager (B2B)](https://feeny.ai/job/content-marketing-manager-b2b-leadership-connect-washington-3gerbx3fncf5) — Washington, DC
- [Senior Director of Account Management](https://feeny.ai/job/senior-director-of-account-management-leadership-connect-washington-d787qbv0y47v) — Washington, DC
- [Analyst](https://feeny.ai/job/analyst-leadership-connect-toronto-mxmsbpxcr48y) — Toronto, Canada
- [Associate Account Manager, Mid-Market Sales](https://feeny.ai/job/associate-account-manager-mid-market-sales-leadership-connect-washington-mpn0eby6vjn8) — Washington, DC
- [Renewal Manager](https://feeny.ai/job/renewal-manager-cgs-immersive-saint-john-16k27edxsn5f) — Saint John