--- title: 'Renewal Specialist at Keyloop' canonical: 'https://feeny.ai/job/renewal-specialist-keyloop-prague-8zmdp1fysxv7' type: 'job' last_seen: '2026-09-07' --- # Renewal Specialist at Keyloop - **Company:** Keyloop - **Location:** Prague, Czech Republic - **Compensation:** CZK 675k–CZK 825k - **Work type:** hybrid - **Posted:** 2026-05-28 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/keyloop/bfee3b7b-89fc-4132-a908-4ac097543818 ## Job description Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? The Renewal Specialist is the execution engine of Keyloop's Renewals Desk. This is a hands-on, deal-doing role focused on owning and closing a portfolio of customer renewals across defined segments — ensuring contracts are renewed on time, at the right value, and with minimal churn. Working within the frameworks and playbooks established by the Senior Manager, Renewals & Retention, the Renewal Specialist will be the primary point of contact for renewal activity across their assigned accounts — managing timelines, progressing negotiations, identifying risk, and executing save plays where required. This role is not about building the strategy. It is about delivering it — consistently, professionally, and at pace. ## Key Responsibilities 1. Renewal Execution - Own a defined portfolio of customer renewals across one or more segments - Manage the full renewal lifecycle for assigned accounts, including: - Proactive outreach at defined points in the renewal timeline - Confirmation of renewal intent and commercial terms - Coordination with Finance and Legal on contract execution - Escalation to the Senior Manager for complex or at-risk situations - Ensure all renewals are progressed within defined timelines and milestones - Maintain accurate and up-to-date renewal records in Salesforce (or relevant CRM) 1. Risk Identification & Save Plays - Proactively identify accounts showing signs of renewal risk (engagement drop, open issues, commercial sensitivity) - Apply risk-based renewal management approaches in line with the Renewal Excellence Programme playbooks - Execute save plays for at-risk accounts, including structured outreach, concession handling, and escalation paths - Flag emerging risk to the Senior Manager with clear context and a recommended action 1. Commercial Negotiation & Deal Execution - Lead commercial renewal negotiations within agreed parameters — protecting ARR and minimising discount leakage - Apply the correct renewal motion by account type: - Auto-renewal vs negotiated renewal - Multi-year renewal scenarios - Price increase conversations - Upsell and expansion opportunities (in coordination with Sales) - Refer non-standard commercial arrangements to the Senior Manager or relevant commercial approver 1. Forecasting & Reporting - Maintain accurate renewal forecasts for assigned portfolio at all times - Provide weekly input to the renewals pipeline and risk reporting cycle - Flag forecast changes promptly, with clear reason codes and next actions - Contribute to renewal performance data used by the Senior Manager for ELT and board reporting 1. Cross-Functional Coordination - Liaise with Customer Success Managers on account health and renewal readiness - Coordinate with Finance on invoicing, billing terms, and contract queries - Engage Legal and Commercial Operations as required for contract execution - Provide feedback on playbook effectiveness and flag process gaps to the Senior Manager ## Skills & Experience Essential - Experience in a renewals, retention, or account management role within a B2B SaaS or subscription business - Demonstrated ability to manage a portfolio of accounts through a full renewal cycle - Comfortable having commercial conversations with customers, including price increases and save plays - Highly organised, with the ability to manage multiple renewals simultaneously without losing detail - Proficient in CRM tools (Salesforce preferred) and Excel/Google Sheets for pipeline management - Clear communicator — written and verbal — with customers and internal stakeholders Desirable - Familiarity with SaaS contract structures, ARR mechanics, and GRR/NRR metrics - Exposure to multi-product or complex licensing environments - Experience working alongside or within a Customer Success function - Background in automotive, dealer management, or B2B technology sectors ## About Keyloop ## Company Overview - **One-liner**: Keyloop is the world’s largest automotive technology company, providing platforms and tools that connect car retailers and manufacturers across more than 90 countries to power the full retail journey. - **Entity Type**: Private (acquired by Francisco Partners in 2021) - **Headquarters**: Reading, United Kingdom - **Founded**: Originated over 40 years ago (as Kerridge); rebranded as Keyloop in 2021 - **Founders**: Original founders not publicly disclosed; the company traces its roots to Kerridge in Hungerford, UK ## Core Business - **Primary industries**: Automotive retail technology, dealer management software, omnichannel retailing, and customer experience solutions - **Target customers**: B2B – automotive retailers (dealerships) and OEMs (car manufacturers) - **Mission or purpose statement**: To use technology to make car buying and servicing simpler, smoother, and better for everyone, putting exceptional experiences first (“Experience-First”). ## Products & Services Keyloop offers a suite of SaaS and integrated solutions for the automotive retail ecosystem. Major offerings include: - **Keyloop DMS (Dealer Management System)** – Core platform for dealership operations (sales, service, parts, finance). - **enquiryMAX** – Sales engagement and lead management platform for dealers. - **RAPID RTC** – Real-time customer communication and service marketing tool. - **MotorDocs** – Digital document management and e-signature solution for vehicle transactions. - **FISC** – Integrated financial services and compliance platform. - **SilverBullet** – Vehicle marketing and merchandising solution to accelerate online sales. - **SERTI** – Warranty and service contract administration platform. - **Automotive Transformation Group (ATG)** – Omnichannel retailing and digital customer journey solutions. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue of GBP 113 million (per LinkedIn, 2025 data) - **Notable Investors/Partners**: Owned by Francisco Partners (a leading tech investment firm); partners with 80+ OEMs and 20,000+ retailers - **Growth Signals**: - Acquired seven companies since 2021 (enquiryMAX, RAPID RTC, MotorDocs, FISC, SilverBullet, SERTI, ATG) - Headcount approximately 1,862 (+4.7% YoY, +108 people) - Global presence: offices across 32 countries including UK, India, Canada, Czechia, Spain - 100,000+ LinkedIn followers (monthly +0.5%, yearly +8.9%) ## Competitive Advantages - **Scale and legacy**: Nearly 50 years of automotive domain expertise; trusted by 20,000+ retailers and 80 OEMs in 90+ countries – the largest global automotive technology company. - **Experience-First platform**: A unified approach that connects the entire customer journey, from online browsing to service bay, differentiating from fragmented point solutions. - **Deep OEM integrations**: Longstanding relationships with manufacturers and a partner ecosystem that makes switching costly for clients. - **Tailored acquisitions**: Strategically adding best-in-class solutions (e.g., ATG for omnichannel, RAPID RTC for communications) to create a comprehensive integrated suite. ## Strategic Focus - **Building the world’s first truly connected auto retail ecosystem** – integrating data, retailers, OEMs, and partners. - **Artificial Intelligence and innovation**: Hiring for AI Solutions Engineer (Salesforce Agentforce) and pushing AI/ML capabilities (CTO Amit Monovich brings cloud/AI expertise from Salesforce). - **Continued acquisition and partner growth**: Actively seeking more partners that share the “Experience-First” vision. - **Sustainability**: “Power to Change” initiative focusing on environmental impact, community volunteering, and employee well-being. ## Why Work Here - **Culture**: “Experience-First” mindset – the same customer-centric philosophy is applied internally, attracting top talent and fostering an environment where meaningful contributions are recognised. - **Flexibility**: Truly flexible and hybrid work opportunities; focus on outcomes rather than days in the office. Offices worldwide for collaboration, but remote work is supported and trusted. - **Growth and development**: Well-established frameworks for career development; employees are empowered to take charge of their own success and learning. - **Diverse teams**: Distributed across 32 countries with a global mindset; roles in engineering, product, customer enablement, sales, marketing, IT, finance, and more. - **Perks**: Emphasis on work-life balance, meaningful work in a rapidly digitising industry, and a chance to shape the future of automotive retail. ## Sources 1. [keyloop.com/careers](https://keyloop.com/careers) 2. [keyloop.com/about-us](https://keyloop.com/about-us) 3. [jobs.lever.co/keyloop](https://jobs.lever.co/keyloop) 4. [linkedin.com/company/keyloop](https://linkedin.com/company/keyloop) 5. 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