--- title: 'Renewals Executive at Bottomline' canonical: 'https://feeny.ai/job/renewals-executive-bottomline-india-tkd65xz48xs4' type: 'job' last_seen: '2026-10-25' --- # Renewals Executive at Bottomline - **Company:** Bottomline - **Location:** India - **Posted:** 2026-10-19 - **Last confirmed live:** 2026-10-25 - **Apply:** https://job-boards.greenhouse.io/bottomlinetechnologies/jobs/8848047002 ## Job description Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! Position Title:   ​Renewals Executive​ Department:  ​CCO Operations​ Reports To:  ​Jolanta Popiel ​ FLSA:  ​Exempt​ Job Family:  ​General Professional ​ EEOC:  ​Choose an item.​ W/C: Position Summary: The Renewals Executive supports Bottomline’s recurring revenue by coordinating customer renewals end-to-end-triaging inbound requests, preparing renewal quotes, validating contract terms and pricing and ensuring renewals are closed accurately and on time. This role partners closely with Customer Success, Sales, Finance, Billing and Sales Operations, and communicates directly with customers and partners to resolve renewal queries, confirm renewal terms, and secure purchase orders. Operational Environment: Bottomline’s Renewals Function is transforming to modernize processes, improve data quality, and strengthen forecasting and pricing governance. As not all product lines are yet fully migrated into SFDC, the role operates in a hybrid environment using SFDC plus operational reporting (including Excel). For certain product lines, requests are managed through a case management process. Team members rotate queue coverage, resolve requests, or route them to the right owners, requiring strong prioritization and attention to detail. Key Responsibilities: - Manage incoming renewal-related requests through the shared Renewals inbox and case management system - Review, triage, and respond to requests from customers, partners, and internal teams. - Communicate directly with customers and partners to resolve renewal-related queries or clarify contract and pricing information. - Route cases to the appropriate internal stakeholders where necessary, while maintaining ownership of progress and resolution. - Participate in team rotations responsible for managing the daily case queue and ensuring service levels are maintained. Renewal preparation and quoting: - Prepare renewal quotations for upcoming contract renewals using SFDC opportunities, internal reporting tools, or off-system quoting processes where required. - Issue renewal quotations to customers and partners and respond to follow-up questions regarding pricing or renewal value. - Generate renewal reports and support data extracts for internal teams and external partners. - Validate renewal values, product entitlements, and pricing structures before issuing renewal quotations. - Support the progression of renewal opportunities through internal approval workflows and systems. Contract & Pricing Validation: - Review existing customer agreements to confirm renewal terms, pricing conditions, uplift clauses, and billing structures. - Identify contractual provisions that impact renewals, including pricing restrictions or renewal conditions. - Ensure pricing updates and renewal terms align with contractual agreements and internal pricing governance. - Escalate contractual or commercial risks where appropriate. - Support Customer Success and Sales Teams during renewal discussions by validating pricing, contract terms, and renewal structures. Data management, Reporting & Forecasting: - Maintain accurate renewal data across SFDC and internal reporting tools. - Work with operational reports and data sets (including excel based reporting) to track upcoming renewals and validate contract details. - Support internal renewal reporting and forecasting processes by validating renewal values and timelines. - Contribute to improving data quality and operational visibility as the renewals organization continues to mature. - Maintain accurate tracking of renewal outcomes, including renewals, downsells, and churn, to support forecasting and retention reporting. Cross-Functional Collaboration - Work closely with Customer Success Managers and Sales teams to support retention and renewal planning. - Collaborate with Finance, Billing, Sales Operations, and other teams to ensure renewals are processed and recorded correctly. - Coordinate internally to resolve operational or commercial blockers that may impact renewal closure. - Support partner relationships by preparing and issuing renewal reports and providing renewal-related information when required. Transformation & Continuous Improvement - Support the migration of product lines and renewal processes into SFDC and other core systems. - Contribute to improving renewal workflows, documentation, and operational processes. - Participate in internal projects aimed at strengthening renewals operations and data governance. - Demonstrate flexibility and adaptability as responsibilities and processes evolve. Required Skills: - Exceptional attention to detail and strong data validation skills - Strong analytical capabilities and experience working with operational data. - Excel skills and comfort working with reporting and datasets. - Excellent organizational and prioritization skills with the ability to manage multiple tasks simultaneously. - Strong collaboration skills and ability to work effectively across organizational boundaries. - Experience communicating with customers or partners in a commercial or operational environment. - Good understanding of contract language and commercial terms. - Commercial awareness and understanding of how renewals contribute to recurring revenue and customer retention. - Negotiation and stakeholder management skills. - Strong written and verbal communication skills. - Ability to operate effectively in a fast-moving environment where processes and responsibilities may evolve. - Proactive mindset with willingness to learn new systems, processes and tools. Education and Experience: - 3+ years of experience in renewals, customer success operations, revenue operations, sales operations, or related commercial operations role. - Experience working in SaaS, subscription, or recurring revenue environment preferred. - Experience in reviewing customer contracts and pricing structures is advantageous. - Experience supporting renewal forecasting or revenue reporting is beneficial. We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone. ## About Bottomline ## Company Overview - **One-liner**: Bottomline helps businesses and financial institutions transform the way they pay and get paid with secure, connected payment, cash management, and fraud detection solutions. - **Entity Type**: Private (acquired by Thoma Bravo in 2022) - **Headquarters**: Portsmouth, New Hampshire, USA - **Founded**: 1989 - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Business Payments, Financial Technology (FinTech), Cash Management, Payments Fraud & Compliance - Target customers: B2B – Financial institutions (banks, credit unions), mid-market to enterprise businesses (including Fortune 100 companies), and other organizations globally. - Mission or purpose statement: To transform the way businesses pay and get paid, driving impactful results for customers by reimagining business payments and delivering solutions that add to the bottom line. ## Products & Services - **Payments Hub**: A centralized platform to send payments to any bank worldwide, in any currency, ensuring governance and control. - **AP Automation**: Automates accounts payable processes from invoice to payment, enabling fast, revenue-generating Premium ACH and virtual card payments. - **Global Cash Management Hub**: Centralizes cash visibility, liquidity, FX, financing, and risk management for finance teams. - **Payments Fraud Defense**: A SaaS solution that detects and stops payment fraud and evolving threats in real-time. - **Enterprise Case Management**: Provides a single system of record for a holistic view of business risk to respond to threats faster. - **Digital Banking Platform**: A combined platform for payments, cash management, treasury management, and B2B payments network for financial institutions. - **Paymode Network**: A market-leading B2B payments network trusted by over 600,000 verified businesses for secure digital payments. - **Payments Processing**: Securely processes, reconciles, and manages data in financial transactions within and between banks. - **Sanctions Screening**: Real-time financial message sanctions screening for global compliance. - **Message Transformation & Enrichment**: An intelligent data transformation and workflow engine for meeting message standard compliance obligations. - **Payouts Automation**: Secure management of funds disbursements to suppliers, customers, and partners. - **Receivables Automation**: Streamlines the process of receiving funds into a business, supporting multiple payment methods. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (privately held by Thoma Bravo). Thoma Bravo has more than $183 billion in assets under management. - **Key Metric (Total Funding)**: Not applicable (mature company, acquired). - **Notable Investors/Partners**: Thoma Bravo (owner), Swift (Top 3 Swift Services Provider). - **Growth Signals**: Moves more than $16 trillion in payments annually; serves nearly one million financial institutions and businesses in 92 countries; trusted by Fortune 100 companies; processes 50%+ of UK Direct Debit/Credit transactions; published 2025 ESG Report. ## Competitive Advantages - **Proprietary Network Effect**: Operates Paymode, a massive B2B payments network with over 600,000 verified businesses, creating a strong barrier to entry. - **End-to-End Platform**: Provides a unique, integrated suite spanning payments, cash management, treasury, and fraud compliance, reducing complexity for customers. - **Global Scale & Reliability**: Processes over $16 trillion in payments annually, with 35+ years of experience and deep integrations with global banking infrastructure. - **Strong Financial Backing**: Backed by Thoma Bravo, a leading software private equity firm, providing resources for long-term growth and stability. - **Trusted by the Enterprise**: Serves Fortune 100 companies and has a top-3 position as a Swift services provider. ## Strategic Focus - **Product Modernization**: Continuing to enhance its SaaS platform for payments, cash management, and fraud defense. - **Fraud & Compliance Leadership**: Investing heavily in real-time fraud detection and compliance solutions to combat evolving threats. - **Network Expansion**: Growing the Paymode B2B payments network to increase utility and value for all participants. - **Digital Banking**: Deepening its digital banking platform to strengthen its role as the primary technology partner for financial institutions. - **ESG**: Committed to sustainable operations and reporting, as evidenced by the release of its 2025 ESG Report. ## Why Work Here - **Mission-Driven Work**: Employees contribute to modernizing a critical, high-volume global financial infrastructure. - **Culture & Guiding Principles**: The company has a clearly articulated culture based on four principles: "Delight Customers," "Excellent Execution," "Create and Grow Sustained Business Value," and "Work With and for Each Other." - **Employee Wellbeing** ("One Bottomline"): Prioritizes flexibility and a supportive community, with empathetic leadership that supports employees through life milestones. Employee wellbeing takes precedence above all. - **Growth & Development**: Offers opportunities to learn and work with industry leaders across Engineering, Data, Product, Marketing, Finance, Sales, and more. They look for talent at all phases of their career. - **Global Team**: Describes itself as "One Global Team," working with passionate and motivated people to solve complex challenges. - **Work Environment**: A nurturing community that encourages open communication and leadership from any level, regardless of title or seniority. - **Diversity & Inclusion**: Is an Equal Opportunity and Affirmative Action Employer and participates in the E-Verify program. - **Perks**: While specific perks are not listed on the careers page, the company highlights employee wellbeing, flexibility, and a strong, supportive culture. ## Sources 1. [bottomline.com - About Us](https://www.bottomline.com/about) 2. [bottomline.com - Careers](https://www.bottomline.com/about/careers) 3. [LinkedIn - Bottomline](https://www.linkedin.com/company/bottomline-payments) 4. [bottomline.com - Explore Open Roles](https://www.bottomline.com/about/careers/jobs) 5. [bottomline.com - US Homepage](https://www.bottomline.com/us) ## Other roles at Bottomline - [Product Manager](https://feeny.ai/job/product-manager-bottomline-portsmouth-8mxtnk8ky3v0) — Portsmouth, NH - [Financial Accountant](https://feeny.ai/job/financial-accountant-bottomline-theale-vg0wwf4m6p0h) — Theale, United Kingdom - [AI Architect](https://feeny.ai/job/ai-architect-bottomline-india-zpn6sqaw126w) — India - [Forward-Deployed AI Engineer](https://feeny.ai/job/forward-deployed-ai-engineer-bottomline-india-wmptb17qefy4) — India - [Forward-Deployed AI Engineer](https://feeny.ai/job/forward-deployed-ai-engineer-bottomline-india-swfa8qedt02s) — India - [Renewals Executive](https://feeny.ai/job/renewals-executive-bottomline-india-xtr2aggz5psv) — India - [Technical Solution Consultant](https://feeny.ai/job/technical-solution-consultant-bottomline-portsmouth-0zttbv2zd5me) — Portsmouth, NH - [Program Manager](https://feeny.ai/job/program-manager-bottomline-theale-xfhqntw0sv95) — Theale, United Kingdom - [Senior II DevOps Engineer](https://feeny.ai/job/senior-ii-devops-engineer-bottomline-theale-qqydpv7pv716) — Theale, United Kingdom - [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-bottomline-theale-aa7w5nh5dn8r) — Theale, United Kingdom