---
title: 'Renewals Manager at Envoy'
canonical: 'https://feeny.ai/job/renewals-manager-envoy-austin-tq6vnyc78mcg'
type: 'job'
last_seen: '2026-10-15'
---

# Renewals Manager at Envoy

- **Company:** Envoy
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/envoy/3053d864-4139-4dcd-83fa-e54ae83985fe

## Job description

Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location.

From manufacturing sites and data centers to pharmaceutical labs, healthcare facilities, and corporate headquarters, Envoy makes safety, security and associated regulatory compliance something our customers can be proud of. The industry is littered with box-checking and arcane manual processes as the standard and we see our role as the company to bring experience, efficiency and simplicity everywhere. Great experiences bring great security – it's a requirement. We hope this problem space excites you and we hope you're ready to come sweat the details with us – we have a lot of customers counting on us! And it certainly won't be easy.

Learn more at [envoy.com](http://envoy.com)

## About the role

We’re looking for a creative and motivated Renewals Manager to oversee the entire renewal lifecycle, ensuring smooth, timely renewals that set the stage for long-term success. Your focus will be on reducing churn risk, maximizing retention, uncovering expansion opportunities, and delivering a renewal experience that keeps customers invested in Envoy. This role is part of Envoy’s Customer Success organization. You’ll work closely with Customer Success Managers, Sales, Finance, and Legal to drive seamless renewals and refine our processes as we scale. It’s a high-impact, high-visibility role where you’ll help shape strategy and strengthen customer relationships in a fast-moving environment, solving complex problems and delivering tangible results. This is an onsite position that requires at least 4 days a week (Monday - Thursday) in our Austin, Texas office.

You will

- Own the end-to-end renewal lifecycle for SMB and Mid-Market customers, from first outreach through close.
- Engage stakeholders to gather requirements, clear roadblocks, and ensure on-time renewals.
- Craft proposals, negotiate terms, and partner with Finance and Legal to navigate procurement cycles.
- Act as the voice of the customer when risk is identified, surfacing insights that drive internal alignment and action.
- Spot at-risk customers early, forecast accurately, and take proactive steps to prevent churn.
- Track churn trends and competitive intel to inform strategy and strengthen Envoy’s positioning.
- Drive multi-year renewals to stabilize revenue and reduce volatility.
- Identify cross-sell and expansion opportunities that create more value for Envoy and our customers.
- Partner across Sales, CS, Product, and Finance to ensure smooth renewals and share customer feedback.
- Help improve playbooks, processes, and tools as we scale.
- Use Salesforce, Vitally, and other CRM platforms to manage pipeline, stay organized, and maintain clean data.

You have

- 2+ years of experience in Renewals Management, Customer Success, or Account Management, ideally in SaaS B2B with closing responsibilities.
- A proven track record of meeting or exceeding quotas and expansion goals.
- Experience partnering with procurement and legal teams through complex contract cycles.
- Relationship-building skills that earn trust and create long-term customer partnerships.
- Ability to manage a pipeline that mixes fast-moving transactions with longer strategic renewals.
- Proficiency with Salesforce and other CRM tools to track performance and maintain deal accuracy.
- Analytical skills to turn customer data and insights into actionable strategies.
- Success managing renewals with multiple stakeholders, including executives and senior decision makers.

You are

- A driven professional who thrives on closing and exceeding goals.
- Flexible and creative, able to adapt quickly and solve challenges in dynamic situations.
- Energized by working in a fast-paced, high-growth environment.
- Organized and efficient in managing a pipeline with minimal oversight.
- Resilient and motivated, keeping negotiations moving forward even when obstacles arise.
- Strategic in spotting opportunities to unlock more value for Envoy and our customers.
- A clear and confident communicator, both written and verbal.
- Self-driven, with a strong sense of ownership.
- Curious, ambitious, and excited to keep learning and growing at Envoy.
- And above all, a team player who knows renewals succeed through cross-functional collaboration - you bring positivity and a sense of fun to your work.

You'll get

- Trust in your ideas and ownership of your book of business.
- High visibility and the ability to make a real impact on a growing company.
- Opportunities to collaborate with talented and driven teammates.
- A chance to build and optimize an ever-improving go-to-market organization.
- The opportunity to help customers create great workplace experiences every day.
- Investment in your growth through mentorship, training, and professional development.

By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked[here](https://envoy.com/privacypolicy/). Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.

## About Envoy

## Company Overview
- **One-liner**: Envoy provides a workplace management platform that unifies visitor management, emergency management, digital signage, mailroom management, and resource booking to help organizations run secure, compliant, and connected operations.
- **Entity Type**: Private (Series C; total funding of $135.9M as of 2021)
- **Headquarters**: San Francisco, CA, USA
- **Founded**: 2013
- **Founders**: Larry Gadea

## Core Business
- Primary industry: Workplace Management Software / PropTech
- Target customers: B2B, Enterprise, SMB across industries including manufacturing, data centers, life sciences, healthcare, and technology
- Mission statement: "We protect the places the world relies on most."

## Products & Services
- **Visitor Management**: Secure visitor screening and check-in with compliant workflows and audit-ready records.
- **Emergency & Mass Notifications**: Multi-channel alerts with a centralized command center for real-time safety confirmations.
- **Workplace Analytics**: Occupancy, utilization, and presence insights powered by passive data signals across systems.
- **Resource Booking**: Real-time room, desk, and parking reservations with live availability and utilization insights.
- **Mailroom Management**: End-to-end delivery tracking with automated notifications and secure pickup verification.
- **Digital Signage**: Centralized workplace display management for operational updates, safety messaging, and emergency takeovers.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Over 16,000 workplaces trust Envoy globally
- **Notable Investors/Partners**: Andreessen Horowitz, Menlo Ventures, Brookfield Growth
- **Growth Signals**: Recognized by Built In as a Best Place to Work four years in a row (2023–2026); expanding to 7 offices globally (San Francisco HQ, Seattle, Denver, Austin, New York, London); growing customer base across high-security industries (ITAR, EAR, OFAC, C-TPAT compliant)

## Competitive Advantages
- **Compliance & Security Focus**: Enterprise-grade security with SSO, detailed audit logs, and compliance with regulations like ITAR, EAR, OFAC, and C-TPAT—a key moat for high-stakes industries.
- **Deep Integrations**: Over 100+ integrations with access control, calendars, identity, and collaboration tools, plus an open API for custom builds.
- **Unified Platform**: Combines visitor, emergency, mailroom, signage, and resource management into one system, reducing vendor complexity.
- **Customer Trust**: Trusted by the world's most secure workplaces, including government, defense, and life sciences organizations.

## Strategic Focus
- Scaling the platform to serve global, multi-location enterprises across regulated industries.
- Deepening compliance capabilities to meet evolving regulatory requirements.
- Enhancing workplace analytics to drive data-driven real estate and staffing decisions.
- Expanding international presence with offices in London and growing global customer base.

## Why Work Here
- **Culture**: "Hard is our baseline" — values include ownership, choosing action, raising the bar, communicating openly, and pitching in. Emphasis on low-ego, high-impact collaboration.
- **Work Model**: Hybrid — 4 days a week in-office. Envoy believes in the value of in-person collaboration to solve problems and ship products.
- **Perks**: Full health coverage for you and dependents, 401K, learning and development stipends, free daily lunch catering, beverages and snacks, dog-friendly office, flexible time off, 12 weeks paid parental leave, $100 monthly wellness credit, $100 monthly stipend for AI programs, $100 headphone credit every 2 years, generous commuter benefits, and a company-wide recognition program with monthly bonus rewards.
- **Engineering Culture**: Hack Nights, Envoy Experiences (prototyping events), direct customer feedback loops, and real ownership from day one. Teams take ideas from concept to production.
- **Diversity & Inclusion**: Employee resource groups include Black at Envoy, Women at Envoy, Hola at Envoy, Queers & Allies, and API at Envoy, plus dozens of interest-based Slack groups.

## Sources
1. [envoy.com](https://envoy.com/)
2. [envoy.com/about](https://envoy.com/about)
3. [envoy.com/jobs](https://envoy.com/jobs)
4. [builtin.com](https://builtin.com/company/envoy)
5. [builtin.com/faq](https://builtin.com/company/envoy/faq/workplace-perception)

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