---
title: 'Renewals Manager at OneSignal'
canonical: 'https://feeny.ai/job/renewals-manager-onesignal-united-kingdom-1jksek6ekvwf'
type: 'job'
last_seen: '2026-11-11'
---

# Renewals Manager at OneSignal

- **Company:** OneSignal
- **Location:** United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.gem.com/onesignal/am9icG9zdDrbIbwm2tw53bwDktZ6OX6a

## Job description

## About the Role

We're growing our Customer Success team at OneSignal and looking for a Renewals Manager to protect and retain recurring revenue across a high-volume book of business. You'll own renewals for non-managed EMEA and APAC, Scaled, and other non-managed paid accounts, ensuring customers renew on time, on the right terms, and with payments collected.

Reporting to the Director of Customer Success, you'll manage the renewal process from initial notice through signed agreement and payment, following established playbooks and pricing guidance. You'll identify risk early, resolve billing issues, and partner with Customer Success, Sales, and Finance to drive retention. This role is ideal for someone who thrives in a fast-paced, high-volume environment, combines operational rigor with strong customer communication, and is motivated by measurable revenue retention.

## What You'll Do

- Own the end-to-end renewal cycle for a high-volume book of non-managed and Scaled accounts across EMEA and APAC, from 90-day notice through signature and payment.
- Execute structured, digital-first renewal cadences using email, reminders, and calls to drive timely renewals.
- Negotiate standard renewals within established pricing and packaging guidelines, including contract terms, price adjustments, and plan changes.
- Partner with Finance to resolve overdue invoices, failed payments, and billing disputes, securing payment and establishing payment plans when appropriate.
- Monitor account health, usage, and payment signals in Planhat, Salesforce, and billing systems to identify renewal risk and proactively mitigate churn.
- Identify expansion opportunities and escalate strategic or complex renewals to the appropriate Customer Success Manager or Account Executive with clear context.
- Maintain accurate renewal records, forecasts, and dashboards while partnering cross-functionally to improve renewal processes, collections, and retention outcomes.

## What You'll Bring

- 2+ years of experience in B2B SaaS renewals, account management, inside sales, collections, or customer success, ideally managing a high-volume book of business.
- Demonstrated success achieving renewal, retention, or collections targets, with measurable results.
- Exceptional organizational skills and the ability to manage hundreds of renewal dates, quotes, and invoices simultaneously.
- Strong attention to detail across contracts, order forms, pricing, and billing records.
- Confidence navigating difficult customer conversations around pricing, overdue payments, and cancellations with a firm, empathetic approach.
- Clear, concise written communication and proficiency with CRM, customer data, and spreadsheet tools such as Salesforce and Planhat.
- Working knowledge of SaaS contract terms, including auto-renewals, notice periods, and payment terms, with flexibility to support customers across EMEA and APAC time zones.

## Nice to Have

We value a variety of experiences. While not required, experience in any of the following would be a plus:

- Proficiency in an additional European language, such as French, German, or Spanish.
- Experience in credit control, accounts receivable, or subscription billing within a SaaS or subscription-based business.
- Familiarity with customer success platforms (e.g., Planhat), subscription billing tools (e.g., Recurly, Stripe, or Chargebee), martech or customer engagement products, or using AI tools to analyze account data and scale customer outreach.

## About OneSignal

## Company Overview
- **One-liner**: OneSignal is a customer engagement platform that enables businesses to send personalized, omnichannel messages (push, email, SMS/RCS, in-app) to drive activation, retention, and revenue.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Mateo, California, USA (with offices in New York, London, and a shared workspace in Singapore)
- **Founded**: 2011
- **Founders**: George Deglin (Co-Founder & CEO) and Long Vo (Co-Founder & COO)

## Core Business
- **Primary industry**: Customer engagement / Marketing technology (MarTech)
- **Target customers**: B2B – from SMBs to large enterprises; over 1 million businesses use the platform
- **Mission**: “Democratize customer engagement for all businesses around the world”

## Products & Services
- **OneSignal Platform**: Unified omnichannel orchestration hub for mobile push, web push, email, SMS/RCS, in-app messaging, and Live Activities. Includes segmentation, real-time behavioral triggers, journey automation, and analytics.
- **OneSignal AI**: In-product AI agent that generates message copy, designs emails, analyzes performance, and recommends next steps; can create and analyze multi-step Journeys.
- **SDKs & APIs**: Fast integration with Android, iOS, Flutter, React Native, Expo, Unity, and more. Connects to analytics, CDP, warehouse, and CRM tools.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $84.2M over 7 rounds (latest Series C in February 2023)
- **Notable Investors/Partners**: SignalFire, Y Combinator, HubSpot; 14 institutional investors and 1 angel investor
- **Growth Signals**:
  - Serves over 1 million businesses and sends 12 billion messages daily
  - Headcount of 171 as of June 2026 (Tracxn)
  - Recognitions: Great Place to Work® Certified, Fortune 100 Best Companies to Work For®, Deloitte Technology Fast 500™, G2 Leader 2026
  - Compliance: SOC 2 Type 2, ISO 27001, GDPR

## Competitive Advantages
- **Omnichannel orchestration** from a single dashboard with consistent brand voice
- **Fast integration** (SDKs and APIs ready in hours) and AI-powered automation
- **Enterprise-grade security and compliance** (SOC 2, ISO 27001, GDPR, regional data residency)
- **Scalable architecture** handling billions of messages daily for businesses of all sizes
- **Strong developer community** and extensive integration ecosystem

## Strategic Focus
- **Democratizing customer engagement** by making enterprise-grade tools accessible to all businesses
- **AI-first innovation** (OneSignal AI) to reduce manual work and improve campaign performance
- **Expanding omnichannel reach** (e.g., RCS, Live Activities) and deepening integrations with analytics/CDP/CRM platforms
- **Maintaining a remote-first, flexible work culture** while growing globally

## Why Work Here
- **Work flexibility**: Fully remote and hybrid options; no-meeting Wednesdays for deep focus; results-oriented culture
- **Perks**: Home office and wellness stipend, learning & development stipend
- **Culture**: Values include customer-first, ownership, transparency, collaboration with empathy, and continuous learning
- **Diversity & Inclusion**: Committed to creating an inclusive environment where employees bring their authentic selves
- **Awards**: Great Place to Work® Certified, Fortune 100 Best Companies to Work For®
- **Locations**: San Mateo (HQ), New York, London, and Singapore (shared workspace)

## Sources
1. [onesignal.com/careers](https://onesignal.com/careers)
2. [onesignal.com](https://onesignal.com/)
3. [onesignal.com/about](https://onesignal.com/about)
4. [ycombinator.com/companies/onesignal](https://www.ycombinator.com/companies/onesignal)
5. [tracxn.com/d/companies/onesignal](https://tracxn.com/d/companies/onesignal/__m5ycJzS7z96DPQZYdUsN2ifGGab0KTqN-m99zO8jMKA)

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