--- title: 'Renewals Manager, Velocity at CaptivateIQ' canonical: 'https://feeny.ai/job/renewals-manager-velocity-captivateiq-poland-dwmpv3hx9jj0' type: 'job' last_seen: '2026-09-07' --- # Renewals Manager, Velocity at CaptivateIQ - **Company:** CaptivateIQ - **Location:** Poland - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/captivateiq/f72781eb-d6b0-4c4b-860b-e9a8fd190d0a ## Job description ## About the Role We're looking for a Renewals Manager to support CaptivateIQ's Velocity (scaled) segment by owning the majority of our renewal transactions in aligned to this scaled SMB/MM segment. This is a high-volume, commercially minded post-sales role focused on retention, value justification, renewal execution, and proactive risk management. You will manage a large portfolio of upcoming renewals, engage customers with the right level of urgency and value framing, and partner closely with Customer Success, Sales, Finance, Legal, Professional Services and Support to drive timely outcomes. This role is built for someone who thrives in scaled, repeatable motions: prioritizing well, running a disciplined process, spotting churn risk early, articulating value, and helping customers renew with confidence. If you enjoy blending customer communication, commercial execution, and operational rigor in a fast-moving SaaS environment, this role is for you. ## Responsibilities - Own a high-volume renewal portfolio across Velocity accounts, ensuring contracts are renewed accurately and on time. - Run proactive renewal motions well before contract end dates, including outreach, follow-up, timeline management, and internal coordination. - Identify churn and contraction risk early using customer signals, activity trends, and internal context; escalate with clear recommendations when needed. - Position renewal value clearly and confidently for transactional customers, using customer outcomes, product usage, and business context to support the conversation. - Partner with CSMs, Account Directors, Finance, Legal, PS, Support, and leadership to resolve blockers and move deals forward. - Maintain accurate forecasts and CRM hygiene, including renewal status, risk level, blockers, next steps, and expected outcomes. - Use playbooks, segmentation, and automation to scale your work across a large book of business without sacrificing customer experience. - Support save motions and approved concession paths with sound judgment and strong internal communication. - Spot repeatable patterns across the Velocity segment and share ideas that improve renewal plays, risk detection, and operational efficiency. - Build working knowledge of CaptivateIQ's platform and customer use cases so you can connect renewal conversations to real customer value. - First in function: As our first Renewals Manager, you will work closely with leadership to operationalize best practices, build and improve processes and directly contribute to retention results in our scaled segment. ## What You'll Bring - 2-4 years of experience in Renewals, Customer Success, Account Management, or another customer-facing SaaS role. - Experience managing a high-volume portfolio or pipeline with multiple concurrent deadlines. - Proven ability to drive or support renewal execution in a structured, deadline-oriented environment. - Strong written and verbal communication skills, especially in concise customer-facing outreach. - Good commercial instincts: comfortable discussing value, navigating basic objections, and partnering on deal strategy when needed. - Strong organizational discipline across systems, documentation, forecasting, and follow-through. - Comfort working in an evolving environment where processes are improving and not every scenario has a perfect playbook. - Experience using AI tools to improve efficiency, prioritization, and customer prep. - Experience with SaaS renewals, subscription businesses, or recurring revenue models. - Exposure to pricing, procurement, or lightweight contract negotiation. ## Nice to have - Familiarity with Salesforce, ChurnZero, and workflow / automation tooling. - Experience in SMB, pooled-book, or Velocity-style customer coverage models. Note to Prospecting Candidates - Only emails from @captivateiq.com should be trusted. - We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc. - Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology. - Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ. - Ask candidates to make a payment in order to be considered for a position. - Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc. - Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made. ## About CaptivateIQ ## Company Overview - **One-liner**: CaptivateIQ provides a modern, AI-infused commission management platform that automates incentive compensation, quota planning, and sales performance analytics. - **Entity Type**: Private (Series C; $164.6M total funding) - **Headquarters**: San Francisco, California, USA (also has an office in Salt Lake City, Utah) - **Founded**: 2017 - **Founders**: Mark Schopmeyer, Conway Teng, Hubert Wong ## Core Business - **Primary industry**: Sales Performance Management (Incentive Compensation) - **Target customers**: B2B; revenue teams including sales operations, finance, and compensation administrators at mid-market and enterprise companies (1,000+ customers worldwide) - **Mission**: To enable every company to take control of sales performance management, making commission administration transparent, accurate, and motivating for all stakeholders. ## Products & Services - **Incentive Compensation Management**: Automates commission calculations with a no-code, logic-based engine (SmartGrid ELT). Supports any compensation plan and provides real-time visibility for payees. - **Sales Capacity and Quota Planning**: Build and manage territories, assign accounts, and optimize opportunities with automated boundary adjustments. - **Reporting & Analytics**: Real-time dashboards tracking performance trends, top performers, and drivers of results. - **Predictive Modeling**: ML-powered models to score accounts, predict quota attainment, and identify payout anomalies. - **Assist AI**: Generative AI assistant that helps troubleshoot formulas, search documentation, and optimize plans via natural language queries. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: $164.6M in total venture funding (led by ICONIQ Growth, Accel, Sequoia, Sapphire, Workday Ventures, Bessemer, Foundation Capital, Y Combinator) - **Notable Investors/Partners**: Sequoia, Accel, ICONIQ Growth, Sapphire, Bessemer, Foundation Capital, Workday Ventures, Y Combinator - **Growth Signals**: - 1,000+ customers globally - 94% customer satisfaction (CSAT) from over 2,500 G2 reviews - Named a Leader in “The Forrester Wave™: Sales Performance Management Solutions For Incentive Compensation, Q1 2025” - Strategic investment from Workday Ventures and partnership with Workday Software Partner Program - Recent product launches: SmartGrid ELT, Assist AI, Payee Lifecycle Management, Custom Workflow Builder ## Competitive Advantages - **AI-infused platform** that integrates compensation, planning, and predictive modeling in a single system – unlike legacy tools that require services or IT. - **No-code calculation engine (SmartGrid ELT)** enables commission plan creation and iteration without developer or consultant support. - **Single source of truth** for incentives and planning data, with real-time synchronization from CRM/ERP systems (Salesforce, HubSpot, NetSuite, Workday). - **SOC 1 & SOC 2 compliance** ensures enterprise-grade data security. - **Real-time payee visibility** increases rep trust and motivation. ## Strategic Focus - **Modernize incentive compensation** by replacing manual spreadsheets and inflexible legacy software with an adaptable, cloud-native platform. - **Expand AI capabilities** – Assist AI and predictive modeling to further automate plan building, anomaly detection, and forecasting. - **Deepen ecosystem integrations** (e.g., Workday Ventures partnership) and continue building out planning, capacity management, and reporting modules. - **Scale global presence** with a distributed remote workforce and a second office in Salt Lake City. ## Why Work Here - **Remote-first culture**: CaptivateIQ is a 100% remote company with flexible work from anywhere; also maintains physical offices in San Francisco and Salt Lake City for in-person events. - **Competitive compensation** including equity, bonuses, and anniversary bonuses. - **Comprehensive healthcare**: 100% coverage of medical, dental, and vision for employees and 75% for dependents. - **Time off**: Flexible PTO plus quarterly mental health days. - **Parental support**: Parental leave and an annual $1,000 caretaker stipend. - **Professional development**: $500 annual stipend for learning and development. - **401k retirement plan**. - **Employee Resource Groups (ERGs)** that support diverse identities and experiences. - **High ratings**: 94% CSAT on G2 and consistently positive employee reviews on Built In (35+ total employees, 2 offices). - **Recent engineering focus**: Roles like Software Engineer – AI Platform signal investment in cutting-edge technology. ## Sources 1. [captivateiq.com – About Us](https://www.captivateiq.com/about-us) 2. [captivateiq.com – Careers](https://www.captivateiq.com/careers) 3. [captivateiq.com – Main Site](https://www.captivateiq.com/) 4. [jobs.lever.co/captivateiq](https://jobs.lever.co/captivateiq) 5. [builtin.com – CaptivateIQ Profile](https://builtin.com/company/captivateiq) ## Other roles at CaptivateIQ - [Head of GTM, Sales Planning](https://feeny.ai/job/head-of-gtm-sales-planning-captivateiq-united-states-bqpt713be1w3) — United States - [Account Executive - Enterprise](https://feeny.ai/job/account-executive-enterprise-captivateiq-austin-a2k74v7bm560) — Austin, TX - [Account Executive - Enterprise](https://feeny.ai/job/account-executive-enterprise-captivateiq-remote-qnwt9gd27e5d) - [Sr. Engineering Manager - Incentive Compensation Ops.](https://feeny.ai/job/sr-engineering-manager-incentive-compensation-ops-captivateiq-remote-7gvatdkt5f0q) - [Senior Manager, Product Design - Product Platform](https://feeny.ai/job/senior-manager-product-design-product-platform-captivateiq-united-states-z495k4dfw6ft) — United States - [Senior Customer Success Manager - Commercial](https://feeny.ai/job/senior-customer-success-manager-commercial-captivateiq-united-states-5c5n6ge7k6mx) — United States - [Director of Project Management](https://feeny.ai/job/director-of-project-management-captivateiq-united-states-rb12snx2kf3t) — United States - [Solutions Architect, ICM](https://feeny.ai/job/solutions-architect-icm-captivateiq-united-states-e0cnx7cw1ewp) — United States - [VP, Revenue Marketing](https://feeny.ai/job/vp-revenue-marketing-captivateiq-united-states-yg2xj1yh38yh) — United States - [Strategic Technology Partnerships Manager](https://feeny.ai/job/strategic-technology-partnerships-manager-captivateiq-remote-cj8srrd1ms3y)