---
title: 'Renewals Operations Specialist at Datacor'
canonical: 'https://feeny.ai/job/renewals-operations-specialist-datacor-san-jose-6x1a8xw6hd36'
type: 'job'
last_seen: '2026-09-08'
---

# Renewals Operations Specialist at Datacor

- **Company:** Datacor
- **Location:** San Jose, CA
- **Posted:** 2026-08-14
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/datacor/jobs/5210596007

## Job description

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

The Role:

We’re seeking a highly organized and detail-oriented Renewal Operations Specialist to support the execution of customer renewals across our portfolio. This is a full-time role that will focus on process-driven operational excellence, working cross-functionally with Renewal Management, Customer Success, Sales, and Finance teams to ensure timely and accurate renewals throughout our 6-phase renewal lifecycle.

This role would be ideal for someone with 1-3 years of experience in Sales Operations, Customer Success, or administrative support roles, particularly in SaaS or software environments. The position requires strong attention to detail, excellent organizational skills, and comfort with CRM systems and renewal processes.

What you will gain:

- Renewal Operations Expertise: Build deep knowledge of enterprise software renewal cycles and customer lifecycle management
- Cross-Functional Collaboration: Work closely with Renewal Management, Sales, Finance, and Customer Success teams to understand full revenue operations
- Systems Proficiency: Develop advanced skills in Salesforce, CPQ, DocuSign, and renewal automation tools
- Process Improvement: Opportunity to standardize and optimize renewal workflows across multiple business units
- Customer Communication: Gain experience in professional customer-facing communications and relationship management
- Career Foundation: Strong foundation for future roles in Renewal Management, Customer Success, or Revenue Operations

Responsibilities:

Renewal Execution and Administration

- Prepare renewal quotes in Salesforce (CPQ) and pricing documentation based on Sales or Channel Partner guidance, including for legacy-to-subscription license transitions and multi-year renewal structures
- Generate renewal forecast reports from Salesforce and validate renewal dates, contract terms, and billing history
- Execute renewal communication sequences and manage communications with Channel Partners/Resellers across regions/internationally
- Review customer- and partner-submitted POs for accuracy (term length, pricing, module coverage, etc.) and flag discrepancies for partner/Finance review
- Coordinate PO collection, license certificate issuance, and billing processes per FinOps SOPs

Partner & Customer Communication

- Serve as primary point of contact for renewal-related questions from direct customers and/or channel partners/resellers, escalating pricing or policy exceptions to Sales Owner/Leadership
- Communicate standard renewal policies (e.g., known transition timelines, term-length rules) to customers and partners as instructed
- Coordinate with international cross-functional team members and resellers to process POs and resolve documentation gaps
- Communicate professionally across time zones and with non-native English/Spanish speakers

Process and Data Management

- Update customer records, contacts, and renewal data in CRM systems
- Proactively identify and resolve missing or inaccurate Salesforce opportunity data, coordinating with Sales to link records correctly
- Tag opportunities for outreach sequences and maintain clean data hygiene
- Document call outcomes, next steps, and renewal status updates
- Coordinate with internal teams on pricing, legal, and escalation requirements

Operational Support

- Flag renewal risks or blockers and escalate to appropriate team members/leaders
- Distinguish renewal opportunities from new-business/upsell transactions and route accordingly
- Provide administrative support to Renewal Manager and broader renewal team
- Support internal meeting preparation, file management, and task tracking
- Generate renewal reports and maintain visibility into renewal pipeline health

## Qualifications

- 2-4 years of experience in Sales Operations, Account Management, Customer Success Billing/Finance, or administrative support roles
- Proficient with Salesforce and Windows/Microsoft Suite, including Microsoft Excel
- Software industry experience, particularly SaaS - strongly preferred
- Comfort communicating with customers and/or channel partners on standard renewal process/documentation
- Ability to work occasional early/late hours to support international customers across time zones
- Excellent attention to detail and organizational skills with ability to manage multiple deadlines

Please submit your application and resume in English. EOE Statement:

Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Use of AI During Interviews:

At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We're interested in hearing your experience, your approach, and how you think through challenges.

## About Datacor

## Company Overview
- **One-liner**: Datacor provides purpose-built business management and engineering simulation software for process manufacturers, chemical distributors, and engineers.
- **Entity Type**: Private (no disclosed funding rounds; bootstrapped or private equity-backed)
- **Headquarters**: Florham Park, New Jersey, United States
- **Founded**: 1981
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Process manufacturing, chemical distribution, engineering simulation
- **Target customers**: B2B – process manufacturers, chemical distributors, and engineering firms of all sizes (SMB to enterprise)
- **Mission or purpose statement**: "Empower process manufacturers, chemical distributors, and engineers worldwide with advanced business management and engineering simulation software." [datacor.com](https://www.datacor.com/company/about)

## Products & Services
- **Enterprise Resource Planning (ERP)**: Integrated business management for process manufacturing and chemical distribution (SaaS/on-premise).
- **Customer Relationship Management (CRM)**: Sales and customer management tailored to the process industries.
- **Manufacturing Execution System (MES)**: Real-time production tracking and control.
- **Warehouse Management System (WMS)**: Inventory and warehouse optimization.
- **Formulation**: Recipe and formula management for chemicals, food, and animal nutrition.
- **Regulatory Control**: Compliance and labeling for hazardous materials.
- **Asset Tracking**: Equipment and container tracking.
- **Nutrition Labeling**: Automated nutrition facts generation.
- **Feed ERP**: Specialized ERP for animal feed manufacturers.
- **Chemical Process Simulation**: Engineering simulation for chemical processes (e.g., CHEMCAD).
- **Flow Simulation**: Fluid flow and piping system analysis (e.g., AFT Fathom, Arrow).
- **Laboratory Information Management System (LIMS)**: Lab data management.
- **Statistical Quality Control (SQC)**: Quality monitoring and analysis.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue – $57 million (LinkedIn estimate, 2025) [linkedin.com](https://www.linkedin.com/company/datacorinc)
- **Notable Investors/Partners**: Not publicly available; the company has made several acquisitions (Baytek International, Chemstations, Format Solutions, GoldSim, Infonetics) indicating private equity or internal funding.
- **Growth Signals**:
  - Headcount grew 24% year-over-year to 264 employees (as of mid-2025) [linkedin.com](https://www.linkedin.com/company/datacorinc)
  - Acquired Baytek International in May 2025, expanding ERP capabilities.
  - Hiring for AI Optimization Engineer and Senior Lead Product Manager, Data Platform & Analytics – signaling investment in AI and data.
  - Remote-first global team spanning 37+ U.S. states and countries (Costa Rica, UK, South Africa, India, Canada).

## Competitive Advantages
- **Deep industry expertise**: 40+ years focused exclusively on process manufacturing, chemical distribution, and engineering – a niche most generalist ERP vendors cannot match.
- **Comprehensive suite**: Covers ERP, CRM, MES, WMS, simulation, LIMS, and regulatory – a one-stop platform for process industries.
- **Proven track record**: Thousands of customers and a history of acquisitions that broaden capabilities without diluting focus.
- **Engineering simulation leadership**: Products like CHEMCAD and AFT Fathom are established standards in chemical and fluid flow simulation.

## Strategic Focus
- **Continuous improvement** – incremental and long-term advancements in software and services.
- **AI and data platform** – recent hires for AI Optimization Engineer and Senior Lead Product Manager for Data Platform & Analytics, plus a Chief AI Officer, indicate a push toward AI-driven insights.
- **Global expansion** – growing presence in Costa Rica and other regions to support a remote-first workforce.
- **Customer-centric innovation** – emphasis on synthesizing customer feedback and market research to develop competitive advantages.

## Why Work Here
- **Remote-first culture**: Work from anywhere in the U.S. or select international locations; offices in Florham Park (NJ), Colorado Springs, Houston, Corpus Christi, and San Jose (Costa Rica). [careers.datacor.com](https://www.datacor.com/company/careers)
- **Flexible time off (FTO)** and paid parental leave.
- **Comprehensive benefits**: Premier medical, vision, dental with company-funded HRA, 401(k) with company contribution, competitive pay and bonus programs.
- **Growth opportunities**: 13 open roles as of mid-2025 across development (AI, simulation, data), implementation, product, sales, and support. [greenhouse.io](http://job-boards.greenhouse.io/datacor)
- **Values-driven**: Core values – Focus on Customer Experience, Continuous Improvement, Industry Experts and Innovators, One Team.
- **Engineering culture**: Roles like Senior Software Engineer – Engineering Simulation Group and AI Optimization Engineer highlight technical depth and impact.

## Sources
1. [datacor.com](https://www.datacor.com/) – Main website and product overview
2. [datacor.com/company/about](https://www.datacor.com/company/about) – About Us, history, solutions
3. [datacor.com/company/careers](https://www.datacor.com/company/careers) – Careers page, benefits, culture
4. [job-boards.greenhouse.io/datacor](http://job-boards.greenhouse.io/datacor) – Current job openings
5. [linkedin.com/company/datacorinc](https://www.linkedin.com/company/datacorinc) – LinkedIn company profile (revenue, headcount, acquisitions, employee growth)

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