--- title: 'Renewals Specialist at NetDocuments' canonical: 'https://feeny.ai/job/renewals-specialist-netdocuments-united-states-7ws9qfe5w1a3' type: 'job' last_seen: '2026-10-26' --- # Renewals Specialist at NetDocuments - **Company:** NetDocuments - **Location:** United States - **Work type:** remote - **Posted:** 2026-10-20 - **Last confirmed live:** 2026-10-26 - **Apply:** https://job-boards.greenhouse.io/netdocuments/jobs/5441435008 ## Job description NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review. ## About NetDocuments At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge. Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls. Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms. That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including: - Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies - Five-time Top Workplace USA winner - Five-time Salt Lake Tribune Top Workplace - Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you. Your opportunity for impact: NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. As a Renewal Specialist at NetDocuments, you will play a pivotal role in ensuring the success of our subscription-based products and services. Reporting to the Renewals Manager, your primary responsibilities will be to protect NetDocuments’ recurring revenue stream, help grow our customers’ annual revenue, and deliver world-class customer service experience that drives loyalty and satisfaction. The right candidate will be comfortable working autonomously while at the same being an engaged teammate to other members on the Renewal Team and teammates from other departments. The preferred daily working hours for this position are as follows: - · 8:00 am MT - 5:00 pm MT What your contributions will be: - Taking ownership of a B2B Renewal portfolio where you will focus on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals - Comfortability with the high-level pressure of meeting and exceeding monthly, quarterly, and annual renewal quotas - Accurately forecasting, with explanation, your renewal portfolio to your manager, other members of customer success, and executives - Working within Salesforce.com and other complimentary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads - Establishing cyclical renewal relationships with your customers will be a key performance indicator of your success - Educating customers on NetDocuments products, pricing, contract terms, and any other renewal related topics that model and ensure your trustworthiness to our customers - Partnering closely with other departments and teammates to achieve mutually desired outcomes while dealing with competing priorities Key skills and competencies: - High level of attention to detail, especially as it relates to working with numbers and reviewing and interpreting B2B customer SaaS software contracts - Advanced multi-tasking and problem-solving skills in a complex, challenging, and evolving environment. Willing to adapt and be agile as needed in a new and growing department - Excellent written and verbal communication skills as you will communicate and present in various forms to customers, teammates, managers, and executives on a daily basis - Comfortable working autonomously in your daily activity, yet be a fully available, engaged and supportive member of the Renewal Team and Customer Success department - Ability to coordinate and provide direction with various internal departments while leading internal and external calls during the annual renewal cycle Required Education and Experience: - Bachelor’s degree in business, marketing, or related field. This is not required but preferred. If you have the requisite experience and believe you meet the other requirements, please apply - At least 8years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service - At least 5years of prior experience with Salesforce.com or a similar CRM/pipeline management tool; working knowledge of Gainsight is a plus - Strong numeracy skills and understanding of Finance, including intermediate or better familiarity with MS Excel and working with high-dollar figures What You'll Love: - 90% of healthcare premiums company covered - HSA company contribution - 401K match at 4% with no vesting period - Potential for twice a year merit increases - Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays - Authenticity and accountability from leadership - Connection, access, and mentorship from exceptional leaders - Growing company with opportunities for advancement Compensation Transparency: The annual compensation range for this position is: $70,000 - $80,000 +20% variable The posted cash compensation for this position includes on-target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. ## Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment. ## About NetDocuments ## Company Overview - **One-liner**: NetDocuments is the world’s #1 trusted cloud-based intelligent document management and productivity platform built specifically for legal professionals. - **Entity Type**: Private (Privately Held; backed by Warburg Pincus, Cove Hill Partners, and Frontier Growth with ~$30M total funding) - **Headquarters**: Lehi, Utah, United States - **Founded**: 1998 - **Founders**: Kenneth Duncan, Alvin Tedjamulia, Lee Duncan ## Core Business - **Primary industries**: Legal technology, document management, SaaS - **Target customers**: Law firms, corporate legal departments, government agencies (B2B, Enterprise, SMB) - **Mission / Purpose**: “We help legal professionals do their best work.” — a mission embedded in the company’s DNA for 25+ years, focused on delivering a comprehensive, intelligent document management platform that improves productivity, security, and collaboration. ## Products & Services - **NetDocuments Platform (Core DMS)**: Cloud-native document, email, and records management service accessible via web browser, with desktop and mobile apps. Includes metadata management, search, and workflow automation. (SaaS) - **Legal AI Assistant**: An AI-powered front door that allows users to ask questions of one or hundreds of files and get instant, reliable answers. Part of the ndMAX Studio hub for AI and automation. (SaaS / AI) - **ndMAX Studio**: A hub for AI and automation in legal work, offering ready-to-go AI apps for multiple legal use cases, educational videos, and demos. (SaaS) - **Microsoft 365 Integration**: Real-time desktop and web co-authoring across Microsoft Office applications, with expanded integration capabilities. (Integration) - **Compliance & Security Certifications**: FedRAMP-Authorized instance for government agencies; multiple ISO (27001, 27017, 27701, 27018) and SOC 2 (Type 2) certifications; compliance with GDPR, HIPAA, LGPD. (Service / Infrastructure) ## Market Standing - **Valuation / Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue ~$100M (latest estimate); Total Funding ~$30M - **Notable Investors / Partners**: Warburg Pincus (parent company, led secondary market round in 2021), Cove Hill Partners (led secondary market round in 2019), Frontier Growth (led $25M venture round in 2014). Key partners include Microsoft. - **Growth Signals**: - 7,000+ customers globally; 150+ customers using the intelligent DMS - Employee headcount grew 19.3% YoY to 448 employees (as of mid-2026) - 46 active job postings (up 206.7% YoY) - Expanded into 12 countries (UK, Australia, India, Canada, Brazil, etc.) - Acquired Afterpattern (2021) and Community (year not specified) to broaden capabilities ## Competitive Advantages - **First-mover in cloud DMS**: Cloud-native for 25+ years, giving deep legal domain expertise and a mature, reliable platform (99.9% uptime). - **Trust & Compliance**: FedRAMP-Authorized, ISO/SOC 2 certified, built-in compliance with GDPR, HIPAA, LGPD — a critical differentiator for law firms and government clients. - **AI Innovation**: Legal AI Assistant and ndMAX Studio provide responsible, lawyer-inspired AI tools that address real business needs. - **Ecosystem Lock-in**: Deep integrations with Microsoft 365 and a single system of record that serves as the backbone for legal workflows. - **Customer Obsession**: 4x per week release cadence, continuous innovation based on customer feedback, and a “passion for people” culture. ## Strategic Focus - **Intelligent Document Management**: Moving beyond basic DMS to an AI-driven platform that automates workflows and delivers instant answers. - **Next-Generation Experiences**: Redesigning the UI based on Microsoft’s Fluent Design for a seamless, consistent experience across devices and OS. - **Responsible AI**: Fast but responsible innovation, with a focus on reliability and trust (Legal AI Assistant, ndMAX Studio). - **Global Expansion**: Operating in 12 countries and continuing to scale internationally. - **Community & Giving Back**: Work Inspired Scholarship Program (nearly $100K awarded), partnership with Tech-Moms, Junior Achievement volunteer projects. ## Why Work Here - **Culture & Values**: Employees voted NetDocuments a Top Workplace. Core values: “win together,” “passionate hard work,” “exploring new things,” “every interaction matters,” and “take personal ownership.” Monthly all-hands meetings, CEO coin awards, peer recognition platform. - **Benefits**: - 90% covered health insurance (medical, dental, vision) - 401k with company match and no vesting period - Flexible PTO (average employee takes 3–4 weeks per year) - 6 weeks paid parental leave - Annual lifestyle spending allowance - Access to LinkedIn Learning - Company-paid life insurance and EAP - **Work Environment**: Hybrid/office (HQ in Lehi, UT). Remote-friendly? Not explicitly stated, but global team suggests flexibility. Bi-annual reviews and merit increases. - **Engineering Culture**: Emphasis on innovation, modern tech stack (Fluent UI, AI), and cross-team collaboration. Open roles include Staff Software Engineer, Data Architect, Principal AI Engineer, and AI Strategy Director. ## Sources 1. [NetDocuments Careers Page](https://www.netdocuments.com/company/careers/) 2. [NetDocuments Main Site](https://www.netdocuments.com/) 3. [NetDocuments Our People Page](https://www.netdocuments.com/company/our-people/) 4. [NetDocuments Our Strategy Page](https://www.netdocuments.com/company/our-strategy/) 5. [NetDocuments LinkedIn Company Profile](https://www.linkedin.com/company/netdocuments) ## Other roles at NetDocuments - [Associate Renewals Specialist](https://feeny.ai/job/associate-renewals-specialist-netdocuments-united-states-xbjdrmvy0ese) — United States - [Senior Sales Enablement Specialist](https://feeny.ai/job/senior-sales-enablement-specialist-netdocuments-united-kingdom-rfsd9sbt0bm8) — United Kingdom - [Senior Account Executive, Public Sector](https://feeny.ai/job/senior-account-executive-public-sector-netdocuments-united-states-qjpckraje032) — United States - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-netdocuments-hyderabad-q1s4ne2pyv21) — Hyderabad, India - [Prinicipal Software Engineer](https://feeny.ai/job/prinicipal-software-engineer-netdocuments-hyderabad-0tt7ptxndw14) — Hyderabad, India - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-netdocuments-hyderabad-2fjvp6cthp1a) — Hyderabad, India - [Account Executive, Public Sector](https://feeny.ai/job/account-executive-public-sector-netdocuments-united-states-yc0n7webm1r2) — United States - [Senior Software Engineer - AI Growth](https://feeny.ai/job/senior-software-engineer-ai-growth-netdocuments-lehi-87vy1ydkmmac) — Lehi, UT / -, United States - [Accountant](https://feeny.ai/job/accountant-netdocuments-lehi-5xck4h4zkzee) — Lehi, UT - [Lead Product Manager](https://feeny.ai/job/lead-product-manager-netdocuments-lehi-n6mf9qkack59) — Lehi, UT