--- title: 'Renewals Specialist at Restaurant365' canonical: 'https://feeny.ai/job/renewals-specialist-restaurant365-mexico-city-gy8x1txyp73z' type: 'job' last_seen: '2026-10-12' --- # Renewals Specialist at Restaurant365 - **Company:** Restaurant365 - **Location:** Mexico City, Mexico - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-07-22 - **Last confirmed live:** 2026-10-12 - **Apply:** https://jobs.lever.co/restaurant365/0da9c1b9-0819-4a7a-b4dd-2d8fca43cf5e ## Job description Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Renewal Specialist owns the commercial renewal process beginning 120 days prior to contract expiration, including CPQ Renewal Opportunity management, quote creation, and forecast accuracy. While the Renewal Specialist owns renewal execution mechanics, pricing changes that result in contraction require documented alignment from the assigned Customer Success Manager (CSM), who retains churn accountability for their Book of Business. The Renewal Specialist ensures: Contraction rationale is documented in the Renewal Opportunity Forecast adjustments reflect approved revenue changes No renewal proceeds without cross-functional visibility Accurate and timely records of renewal activities in CRM and ERP tools (e.g., Salesforce, CPQ systems, Intacct) How you'll add value: CPQ & Forecast Ownership This role is fully accountable for: - Activating and managing Renewal Opportunities in Salesforce CPQ - Generating accurate Renewal Quotes - Maintaining forecast precision within ±5% variance - Driving on-time renewal completion - Coordinating approvals and exception workflows Digital/Scaled Renewal Motion For Digital/Scaled (DST) customers under $50K ARR, the Renewal Specialist owns the full renewal lifecycle through an automation-driven model, including: - Monitoring automated usage and payment risk signals - Triggering save plays when thresholds are breached - Issuing renewal quotes via CPQ automation - Maintaining forecast ownership for the DST portfolio - Identify growth opportunities for Sales CSM and Account Executive (AE) involvement occurs only when escalation thresholds are met. Success Metrics (Refined) - Gross Revenue Retention (GRR) influence - Net Revenue Retention (NRR) influence - Forecast Accuracy (±5%) - On-Time Renewal Rate (>95%) - Reduction in Surprise Churn - Reduction in Last-Minute Concessions - DST Renewal Completion Rate What you'll need to be successful in this role: - 3–6+ years’ experience in renewals management (preferably SaaS renewals), account management, sales operations, or Customer Success with commercial responsibility. - Strong experience processing renewals and contract amendments, including pricing adjustments and approvals. - Experience supporting Enterprise and/or Mid-Market SaaS accounts - Strong experience and proficiency with Salesforce, renewal forecasting, contracting workflows and SaaS pricing structures (ARR, multi-year, uplifts). - Demonstrated professional proficiency in both verbal and written English to effectively communicate with global customers, internal teams, and stakeholders across various channels (email, chat, video, phone). - Excellent attention to detail and ability to manage multiple renewal cycles simultaneously. - Analytical mindset with the ability to track and report on key retention and renewal metrics. - Ability to work cross-functionally with multiple teams to drive customer success. - Experience with automation or AI-enabled tools to optimize processes. - Experience working with subscription-based or recurring revenue models is a plus. - Ability to work a hybrid schedule with three days per week onsite in our Mexico City office. - Flexibility to support U.S. operations, including working on select Mexico public holidays based on business and operational needs. ## Benefits and Compensation We also offer a comprehensive benefits package. Benefit options include: - - Law Benefits - Major Medical Insurance - Dental Insurance - Vision Insurance - Life Insurance - Meal Vouchers - 30-day Christmas bonus - Saving Fund - And more! This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday, Wednesday, and Thursday. Internal Employees - R365 is committed to growing talent from within.  If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement.  Reach out to your People Business Partner if you have questions. DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer. ## About Restaurant365 ## Company Overview - **One-liner**: Restaurant365 provides an all-in-one, cloud-based Restaurant Enterprise Management (REM) platform that unifies accounting, inventory, payroll, and workforce management to help restaurants increase sales, control costs, and optimize labor. - **Entity Type**: Private (Venture-backed, $437.5M total funding) - **Headquarters**: Irvine, California, United States - **Founded**: 2011 (first market release in 2012) - **Founders**: Tony Smith, Morgan Harris, John Moody ## Core Business - **Primary industry/industries**: Restaurant Technology (SaaS), Hospitality Management, Restaurant Enterprise Management (REM) - **Target customers**: B2B – Quick-service, fast-casual, full-service, and multi-location restaurant groups (SMB to Enterprise) - **Mission or purpose**: To empower restaurants by eliminating complex, generic ERP systems and providing a purpose-built platform that drives optimal productivity and profitability. ## Products & Services - **R365 Accounting**: Automates back-office financial operations – general ledger, accounts payable, bank reconciliation, and financial reporting – with seamless POS integration. - **R365 Inventory**: Tracks food and beverage costs across locations, from receiving to consumption, with real-time variance analysis. - **R365 Payroll**: Automates payroll, tip allocation, and tax compliance by pulling hours and tips directly from workforce data. - **R365 Workforce**: Employee scheduling, time tracking, and labor forecasting – includes AI-powered scheduling that optimizes for sales and labor targets. - **R365 AI (Intelligence)**: AI engine trained on full restaurant P&L data – provides AI Advisor for variance insights and financial queries, plus automated schedule generation. - **R365 Mobile App**: Enables restaurant leaders to track sales, labor, and inventory in real time and communicate in English and Spanish. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (Private company) - **Key Metric**: $100M annual revenue (LinkedIn estimate), $437.5M total funding across 4 rounds; serves over 50,000 restaurant locations. - **Notable Investors/Partners**: Not explicitly listed in provided sources, but the company has raised substantial venture funding. Partners include CORE (Children of Restaurant Employees). - **Growth Signals**: 725 employees (+6.8% YoY, +254 people), launched R365 Intelligence and AI features, acquired Compeat and Ctuit in 2021 to consolidate the REM category, and expanded with international offices in Mexico City and Palestine. ## Competitive Advantages - **Unified platform**: R365 is the only solution combining accounting, inventory, payroll, and workforce data into a single P&L-connected system, eliminating the need for multiple point solutions. - **Deep restaurant-specific functionality**: Built from the ground up for restaurant operations, with native integrations to major POS systems, banks, and vendors. - **AI trained on full P&L data**: R365 AI is trained on the entire restaurant profit and loss, connecting what was sold, what it cost, what was paid, and what was made – a moat that generic ERP or payroll-only platforms cannot replicate. - **Scale & adoption**: With 50,000+ locations, the company has significant data and network effects, continuously improving algorithms and benchmarks. ## Strategic Focus - **AI-powered automation and insights**: Continue expanding AI capabilities across scheduling, variance detection, and advisory to reduce manual work for restaurant operators. - **International expansion**: Growing presence via offices in Mexico City and Palestine, indicating a global talent strategy and potential market expansion. - **Consolidation of the REM category**: Building on the Compeat/Ctuit acquisitions to remain the dominant end-to-end platform for multi-location restaurants. ## Why Work Here - **Culture & values**: Restaurant365 emphasizes autonomy, innovation, and authenticity – “bring your whole self to work.” They foster a collaborative environment where diverse perspectives drive opportunity. - **Work model**: Hybrid/remote-friendly. Offices in Irvine (HQ), Austin, Akron, Mexico City, and Palestine. Many team members work remotely, with offices used for in-person collaboration and events. - **Benefits**: Fully covered medical, dental, and vision insurance for full-time employees; 401k with employer match; stock options; annual learning & development reimbursement; LinkedIn Learning access; paid parental leave; fertility support; pet insurance; and a TIP (employee recognition) program. - **Growth & development**: Emphasizes professional development with autonomy to design career journeys, plus learning reimbursement and internal recognition programs. - **Impact**: Employees work directly with an industry that serves millions of guests daily – the company partners with CORE to support restaurant employees in crisis. ## Sources 1. [restaurant365.com](https://www.restaurant365.com/careers/) – Careers page with benefits and culture details. 2. [restaurant365.com](https://www.restaurant365.com/about-us/) – About Us page with company history, founders, values, and office locations. 3. [jobs.lever.co](https://jobs.lever.co/restaurant365) – Active job listings. 4. [restaurant365.com](https://www.restaurant365.com/) – Product page with AI features and software capabilities. 5. [linkedin.com](https://www.linkedin.com/company/restaurant365-cloud-erp-for-restaurants) – Company page with employee count, revenue estimate, funding, and ratings. ## Other roles at Restaurant365 - [Account Executive, Payroll Sales](https://feeny.ai/job/account-executive-payroll-sales-restaurant365-phoenix-cvewfxp1996n) — Phoenix, AZ - [Account Executive, Payroll Sales](https://feeny.ai/job/account-executive-payroll-sales-restaurant365-irvine-xqsvdbrwzt69) — Irvine, CA - [Data Specialist, Operations Services](https://feeny.ai/job/data-specialist-operations-services-restaurant365-mexico-city-zhhnm3d4c9ha) — Mexico City, Mexico - [Instructional Video Designer](https://feeny.ai/job/instructional-video-designer-restaurant365-austin-tx-akron-ohio-irvine-75bnggvsgbk7) — Austin Tx/akron Ohio/irvine, CA - [Instructional Video Editor](https://feeny.ai/job/instructional-video-editor-restaurant365-mexico-city-2yvh5nry2sv7) — Mexico City, Mexico - [Senior Customer Architect](https://feeny.ai/job/senior-customer-architect-restaurant365-irvine-djkkdttghfq5) — Irvine, CA - [Learning and Development Program Manager](https://feeny.ai/job/learning-and-development-program-manager-restaurant365-austin-tx-akron-ohio-x7hfbqfh8147) — Austin Tx/akron Ohio/irvine, CA - [Restaurant Tech Support Specialist](https://feeny.ai/job/restaurant-tech-support-specialist-restaurant365-mexico-city-6yxpkqkeq7bt) — Mexico City, Mexico - [VP, Payroll Operations and Services](https://feeny.ai/job/vp-payroll-operations-and-services-restaurant365-irvine-as2fzbx3ahxq) — Irvine, CA - [Account Executive, Commercial Sales (Orange County/Los Angeles, CA)](https://feeny.ai/job/account-executive-commercial-sales-orange-county-los-angeles-ca-restaurant365-wswpa0w10yav) — Irvine, CA