---
title: 'Repair Assessor at ARC''TERYX'
canonical: 'https://feeny.ai/job/repair-assessor-arc-teryx-new-westminster-qsmpr9jfyt3g'
type: 'job'
last_seen: '2026-09-22'
---

# Repair Assessor at ARC'TERYX

- **Company:** ARC'TERYX
- **Location:** New Westminster, Canada
- **Compensation:** $22/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-18
- **Last confirmed live:** 2026-09-22
- **Apply:** https://jobs.lever.co/arcteryx.com/4a7169c5-e41f-4288-8534-1b1c8a2a6226

## Job description

Department: ReBIRD Reports to: Repair Quality Location: New Westminster, BC

Your Opportunity at ARC’TERYX: As a Repair Assessor, you will provide an exceptional experience and helpful solutions for guests seeking repairs on Arc’teryx products. From there, you will support the repair team with recommended actions and next steps in our pursuit in effectively restoring as much gear as possible back to a functional state.

Meet Your Future Team: The ReBird team is constantly looking for new ways to extract more use out of our products and how to process more of it. Be a part of the initiative that is keeping as much of our gear in the field and not the landfill

If you were a Repair Assessor now, here are some of the core activities you would be doing:

- Utilize a detailed understanding of Arc’teryx Repair Standards to assess the state of returned products to determine best repair actions and partner with the HQ team to set customer expectations

- Coordinate with Repair team and follow repair processes to execute repair actions effectively and efficiently to generate exceptional guest experience

- Actively identify work with Repair Supervisor to take immediate actions to rectify discrepancies

- Effectively manage your workload with consideration of our department’s service level goals

- Record inspection results to keep your work on track; complete documentation and challenge yourself by setting goals to complete checking daily production.

- Collaborate with the operators, Team Leaders, and Supervisors to improve the quality standard of Arc’teryx repairs.

- Participate in other projects or duties as required

Here are some of the things you could be working on in the future:

- Stretch your support in collaboration with leadership by taking on focused tasks

- Contribute to the development of new resources to improve service levels and overall guest experience

- Acquire knowledge to become a subject matter expert and provide key support for our team with specific products, collections, processes, or systems

Are you our next Repair Assessor?

- You have knowledge of or experience using Arc’teryx products or other outdoor brand products

- You have a minimum of 1-year experience in Quality Control (eg: manufacturing or textile industry)

- You have highly effective verbal and written communication skills

- You have strong organizational, interpersonal, and problem-solving skills

- You have a strong attention to detail, including accurate data and order entry skills

- You are proactive in identifying the root cause of issues and developing solutions

- You remain highly flexible and adaptable when faced with ambiguity

- You inspire breakthrough thinking and continuous improvement

- You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right

- Your adaptability and flexibility are your strengths and working in a fast-paced work environment

- You “think out of the box”: you have this capacity to give your feedback and to propose new ideas

- Your passion for your work is paralleled by your passion for getting outside and living it

## Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.

## About ARC'TERYX

## Company Overview
- **One-liner**: Arc’teryx designs and manufactures premium technical outdoor apparel, equipment, and footwear for mountain athletes and outdoor enthusiasts.
- **Entity Type**: Private – owned by Amer Sports Canada, Inc. (subsidiary of Amer Sports, which is privately held by a consortium led by ANTA Sports)
- **Headquarters**: North Vancouver, British Columbia, Canada
- **Founded**: 1989
- **Founders**: Founded by a crew of Vancouver-based climbers (specific individuals not publicly named)

## Core Business
- Primary industry: Apparel & Fashion – technical outdoor gear and apparel
- Target customers: B2C – mountain athletes, climbers, trail runners, hikers, and outdoor enthusiasts (from pros to weekend warriors)
- Mission/purpose: “Leave It Better” – a commitment to designing for a better future, reducing environmental impact, and making the outdoors accessible to everyone.

## Products & Services
- **Technical Apparel**: Jackets (e.g., Alpha SV, Atom), pants, baselayers, and mid-layers for climbing, skiing, and alpine use.
- **Footwear**: Hiking, trail running, and approach shoes designed for mountain terrain.
- **Packs & Harnesses**: Backpacks, climbing harnesses (the company’s original product), and other load-carrying gear.
- **Accessories**: Beanies, gloves, and other outdoor essentials.
- **Services**: In-store product repair and maintenance (Arc’teryx ReBIRD™), gear rental (select locations), and a loyalty/recognition program (Arc’Adventure).

## Market Standing
- **Valuation/Market Cap**: Not publicly available. Arc’teryx is a subsidiary of Amer Sports, which was acquired in 2019 by a consortium led by ANTA Sports; no separate valuation is disclosed.
- **Key Metric**: Retail presence in over 2,400 locations worldwide; global brand with company-owned stores across North America, Europe, China, and Asia Pacific.
- **Notable Investors/Partners**: Parent company Amer Sports (privately held); key partners include athletes, guides, and outdoor industry organizations.
- **Growth Signals**: Continued expansion into new international markets (e.g., China Mainland and Asia Pacific); growing direct-to-consumer retail network; investment in sustainability initiatives and manufacturing capacity (ARC’One facility in New Westminster, BC).

## Competitive Advantages
- **Design & Testing**: Utilizes athlete and guide feedback loops and in-situ testing in the Coast Mountains of British Columbia to refine products under extreme conditions.
- **Innovation Leadership**: Industry-leading technologies like Gore-Tex Pro laminates, WaterTight™ zippers, and advanced seam construction.
- **Heritage & Brand Loyalty**: Founded by climbers in 1989; deep credibility among technical mountain athletes and a cult-like following.
- **Sustainability Commitment**: Absolute emissions reduction targets aligned with the Paris Agreement (1.5°C) and a Circular Economy program (ReBIRD repair/reuse).

## Strategic Focus
- **Sustainability**: Reducing environmental impact through durable, repairable products and setting science-based carbon targets.
- **Global Growth**: Expanding retail footprint in high-growth regions (Asia Pacific, Europe) while strengthening direct-to-consumer channels.
- **Product Diversification**: Broadening footwear and trail-running lines to capture more of the outdoor active market.
- **Culture & Talent**: Investing in leadership development, equity and inclusion programs, and flexible work models to attract and retain top talent.

## Why Work Here
- **Culture**: “Leave It Better” mindset; emphasis on curiosity, collaboration, and commitment. Inclusive workplace with Employee Belonging Councils and dedicated EDI team.
- **Work Policy**: Hybrid office model with work-from-home accessibility; headquarters in North Vancouver at the base of a trail network for daily inspiration.
- **Perks & Benefits**:
  - Comprehensive health, dental, and vision plans.
  - 401K/RRSP matching and annual incentive bonus.
  - Parental leave program.
  - Arc’Adventure employee recognition program (all-expenses-paid outdoor trip for a week).
  - Learning and development programs (leadership development, skill-building).
  - Onsite amenities at ARC’One manufacturing hub (gym, free shuttle, cultural celebrations, ESL courses).
- **Engineering/Creative Culture**: Close collaboration between designers, athletes, and makers for rapid iteration; human-centred design approach.

## Sources
1. [linkedin.com](https://linkedin.com/company/arc-teryx-equipment-inc-)
2. [arcteryx.com](https://arcteryx.com/us/en/explore/whoweare)
3. [arcteryx.com](https://arcteryx.com/us/en/careers/corporate-opportunities)
4. [arcteryx.com](https://arcteryx.com/gb/en/careers)
5. [jobs.lever.co](https://jobs.lever.co/arcteryx.com?workplacetype=hybrid)

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