---
title: 'Research Engineer at Console'
canonical: 'https://feeny.ai/job/research-engineer-console-san-francisco-gcs0h7q8ssnt'
type: 'job'
last_seen: '2026-09-07'
---

# Research Engineer at Console

- **Company:** Console
- **Location:** San Francisco, CA
- **Compensation:** $200k–$350k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-14
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/console/e01b9c1e-4ae5-4468-a262-01d9ffbe58c8

## Job description

Console is building the AI agents that power autonomous enterprises. We use AI to autonomously resolve IT, HR, Legal, Finance, Security, and Ops tasks the moment they come in from Slack or Teams. We're building toward a future where enterprise operations are fully autonomous; with no tickets, approvals, or manual processes slowing companies down.

Our platform enables companies like Databricks, Figma, and Cursor to delegate entire categories of work to AI agents that understands their org, takes action across systems, and gets smarter over time. We've raised $29M, backed by Thrive Capital (investors in OpenAI, Stripe, GitHub) and a small group of founders who have built category-defining companies.

We’re unusually selective about the people we work with. We hire builders who span functions, optimize for speed, and care deeply about their craft. We do not care about pedigree. We have a lot of work ahead of us. Join us.

## ABOUT THE ROLE

We’re hiring a Research Engineer to push Console’s core agent loop from powerful to truly self-improving. As more customers rely on Console to automate critical back-office operations, we need engineers who can turn real production traffic into better agents, evals, and specialist models.

This role sits at the intersection of applied AI engineering and research. You’ll build the systems that let us measure, debug, and improve agent behavior in real-world conditions: production traces, offline replay, labeling workflows, eval harnesses, prompt and program optimization, and fine-tuning loops for high-volume agent tasks.

One of your first major focus areas will be improving how Console’s agents reason over complex enterprise context. Our agents need to understand users, apps, devices, tickets, licenses, policies, and customer-specific data well enough to answer questions and take action reliably. You’ll help turn this into a compounding optimization loop: using production traces, evals, assisted labeling, prompt/program optimization, and targeted model adaptation to make the system measurably better over time.

You’ll work closely with product, engineering, and leadership to ship improvements into production quickly, while helping define what research at Console looks like as we scale.

## WHAT YOU’LL DO

You’ll build and improve AI systems that operate in real-world conditions, where reliability, speed, cost, and adaptability matter. At Console, you will:

- Build the eval and optimization loop for Console’s core agents, turning real production usage into measurable improvements in quality, latency, and reliability
- Systematically improve agent behavior across prompts, programs, routing logic, constraints, and model adaptations, applying techniques like DSPy and GEPA where useful
- Fine-tune, adapt, and evaluate specialist models for repeatable, high-volume agent tasks where Console has clear production feedback or verifiable quality signals
- Work across the stack when needed, from traces and eval infrastructure to agent orchestration, product workflows, and customer-facing AI behavior

## WHO YOU ARE

You’re a product-minded research engineer who enjoys building real systems people depend on. You’ll likely have:

- Strong technical background in software engineering, machine learning, or applied AI, demonstrated through an advanced degree and/or equivalent experience building production AI systems
- Strong software engineering fundamentals and good judgment for designing, building, and debugging complex systems
- Experience building evals for AI systems, including datasets, judges, metrics, offline replay, tracing, or regression testing
- Practical understanding of modern model adaptation and post-training methods, including LoRA/QLoRA, SFT, distillation, preference optimization, reward modeling, DPO/GRPO, and reinforcement learning from verifiable feedback
- Ownership mindset: you drive projects end-to-end, move quickly from real usage, and care about shipping measurable improvements
- Enjoy following SOTA research into new models, agent architectures, evals, post-training methods, and optimization techniques

WHY JOIN CONSOLE?

- Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.
- World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.
- Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.
- Competitive pay and benefits: top compensation with full benefits including:
- Comprehensive health, dental, and vision insurance
- Unlimited PTO
- 401(k)
- Equity
- Meals provided daily in office

## About Console

## Company Overview
- **One-liner**: Console is an AI‑native IT Service Management (ITSM) platform that automates support, access, and operational workflows so IT teams can focus on strategic work.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2024
- **Founders**: Andrei Serban (CEO) and Neal Chandra (CTO) – [tracxn.com](https://tracxn.com/d/companies/console/__aCrTJiOR5A66WXQut-V4T_XC9JJwhFjecGJ3hahiWIU)

## Core Business
- **Primary industry**: IT Service Management (ITSM), IT Automation, Access Governance, Artificial Intelligence
- **Target customers**: B2B – IT teams in mid‑market and enterprise organizations, also serving HR, Legal, Security, and Finance departments
- **Mission / Purpose**: “Console is the AI platform for IT, built to help teams automate support and shift from doing the work to managing the system that does the work for them.” – [console.com](https://www.console.com/)

## Products & Services
The Console platform is modular and built on a **Context Graph** that connects every user, system, policy, and ticket. Key offerings include:

- **Intelligent Ticketing**: AI‑powered inbox that auto‑resolves 60–80% of support requests directly in Slack or Teams. – [console.com](https://www.console.com/)
- **Access Management**: Self‑service app access requests with policy‑based approvals and time‑bound access that auto‑revokes; integrates with Okta, Entra, GitHub, Salesforce, AWS, and more.
- **Workflow Automation**: Natural‑language Playbooks that automate multi‑step processes (onboarding, offboarding, password resets, device lockout recovery).
- **Asset Management**: Real‑time asset tracking and lifecycle management (hardware requests, assignment, repairs, returns).
- **Employee Onboarding / Offboarding**: Automates account creation, group membership, device provisioning, and termination workflows.
- **Security & Compliance**: SOC 2 Type II attested, HIPAA eligible, end‑to‑end encryption, step‑up MFA, comprehensive audit logs, custom RBAC, GDPR compliant. – [console.com](https://www.console.com/)
- **600+ Integrations**: Pre‑built connectors plus a Prompt Assistant that can build custom integrations on the fly. – [console.com](https://www.console.com/)

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding of **$29.2M** across two rounds:
  - Seed round ($6.2M, June 2025) led by Thrive Capital – [tracxn.com](https://tracxn.com/d/companies/console/__aCrTJiOR5A66WXQut-V4T_XC9JJwhFjecGJ3hahiWIU)
  - Series A ($23M, October 2025) led by Thrive Capital and DST Global – [linkedin.com](https://www.linkedin.com/company/console-co)
- **Notable Investors**: Thrive Capital, DST Global
- **Growth Signals**:
  - Headcount grew **766.7% year‑over‑year** to 35 employees (as of early 2026) – [linkedin.com](https://www.linkedin.com/company/console-co)
  - LinkedIn followers increasing **+7.5% monthly** and **+1085.8% yearly** – [linkedin.com](https://www.linkedin.com/company/console-co)
  - Claims to handle **75%+ of service requests autonomously** for customers – [console.com](https://www.console.com/)
  - Active job postings: 12 (as of mid‑2026) – [linkedin.com](https://www.linkedin.com/company/console-co)

## Competitive Advantages
- **AI‑native ITSM**: Built from the ground up for AI, not retrofitted; uses a **Context Graph** to understand every relationship in the IT environment.
- **Extreme automation**: 60–80% of support requests resolved without a human; intelligent ticketing and natural‑language playbooks.
- **Broad integrations**: 600+ pre‑built connectors plus a no‑code integration builder.
- **Enterprise‑grade security**: SOC 2 Type II, HIPAA, GDPR, step‑up MFA, deterministic approvals, and comprehensive audit logs.
- **Total platform coverage**: Combines ticketing, access governance, asset management, and workflow automation in one modular system.
- **Customer obsession**: “Extreme customer delight” is a core value; dedicated deployment engineers for every customer. – [console.com/careers](https://www.console.com/careers)

## Strategic Focus
- **Deepening AI capabilities**: Expanding the AI layer with background agents that scan for gaps and improvement opportunities.
- **Expanding across departments**: Moving beyond IT into HR, Legal, RevOps, Security, and Finance with modular “surface modules.”
- **Scaling the team**: Hiring aggressively in engineering, product, design, and go‑to‑market roles (12 open positions as of mid‑2026). – [jobs.ashbyhq.com/console](https://jobs.ashbyhq.com/console)
- **Enterprise adoption**: Focus on security and compliance certifications to win larger enterprise clients.

## Why Work Here
- **Culture**: “We move fast, we ship constantly, and put customers at the forefront… We don’t always take ourselves too seriously.” – [console.com/careers](https://www.console.com/careers)
- **Values**: Extreme customer delight, refusal to lose, input & output (relentless effort), resiliency. – [console.com/careers](https://www.console.com/careers)
- **On‑site first**: All roles are San Francisco on‑site (Divisadero St. office). – [jobs.ashbyhq.com/console](https://jobs.ashbyhq.com/console)
- **Compensation**: Competitive salary (e.g., Sr. Product Designer $200K–$350K) plus equity. – [jobs.ashbyhq.com/console](https://jobs.ashbyhq.com/console)
- **Tight‑knit team**: 35 people; every voice shapes what ships. Engineers work directly on customer‑impacting features.
- **Growth trajectory**: 766% headcount growth in the last year means early employees can shape the company’s direction.
- **Notable perks**: Not explicitly listed, but equity, fast‑paced environment, and a focus on “extreme customer delight” suggest high ownership and impact.

## Sources
1. [console.com](https://www.console.com/) – Product overview, security, integrations
2. [console.com/careers](https://www.console.com/careers) – Culture, values, open roles
3. [jobs.ashbyhq.com/console](https://jobs.ashbyhq.com/console) – Job postings, compensation
4. [linkedin.com/company/console-co](https://www.linkedin.com/company/console-co) – Company details, headcount, funding, open positions
5. [tracxn.com](https://tracxn.com/d/companies/console/__aCrTJiOR5A66WXQut-V4T_XC9JJwhFjecGJ3hahiWIU) – Founding year, founders, investors, competitors

## Other roles at Console

- [Mid-Market Sales Manager](https://feeny.ai/job/mid-market-sales-manager-console-san-francisco-6d374x7jhdxx) — San Francisco, CA
- [BDR Manager](https://feeny.ai/job/bdr-manager-console-san-francisco-x31t1nrjg32n) — San Francisco, CA
- [Sales Enablement Lead](https://feeny.ai/job/sales-enablement-lead-console-san-francisco-gnvyhp8y0b6x) — San Francisco, CA
- [Infrastructure Engineer](https://feeny.ai/job/infrastructure-engineer-console-san-francisco-0x9mm0z131q9) — San Francisco, CA
- [AI Customer Enablement Lead](https://feeny.ai/job/ai-customer-enablement-lead-console-san-francisco-bg89vp8xm1d9) — San Francisco, CA
- [Deployment Strategist](https://feeny.ai/job/deployment-strategist-console-san-francisco-bza8x7dqv1x4) — San Francisco, CA
- [Sr. GTM Recruiter](https://feeny.ai/job/sr-gtm-recruiter-console-san-francisco-zn24t9scv3zd) — San Francisco, CA
- [Sr. Technical Recruiter](https://feeny.ai/job/sr-technical-recruiter-console-san-francisco-7sh6chxb2kc1) — San Francisco, CA
- [Product Lead](https://feeny.ai/job/product-lead-console-san-francisco-jymky46ke8dc) — San Francisco, CA
- [Platform Engineer](https://feeny.ai/job/platform-engineer-console-san-francisco-p92yfp3aj47h) — San Francisco, CA