--- title: 'Research Manager at Klue' canonical: 'https://feeny.ai/job/research-manager-klue-toronto-bgzj8he3cv89' type: 'job' last_seen: '2026-09-07' --- # Research Manager at Klue - **Company:** Klue - **Location:** Toronto, Canada - **Compensation:** $75k–$105k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-06-05 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/klue/fab4c9d9-4efd-47cf-8af0-fdb59da77850/application **Skills:** Qualitative research, Interviewing, AI interviewer training, Prompt design, Evaluation, Iteration, Failure analysis, AI agents, Workflow automation, LLMs, Buyer journey analysis, Churn analysis, JTBD, Voice-of-customer programs, Product marketing, B2B tech research > Leads win-loss and churn research programs to uncover customer insights, while training and tuning AI interviewers to scale qualitative analysis. Manages end-to-end program delivery, conducts high-trust interviews, and partners with customers to drive renewal and expansion. ## Job description AT KLUE https://klue.com/, WE’RE BUILDING THE FUTURE OF COMPETITIVE INTELLIGENCE 👋 KLUE WIN-LOSS IS HIRING! As a Research Manager, you'll be the person our customers and internal teams rely on to uncover the why behind every win, loss, and churn, and then scale that capability through AI. Your mission is twofold: deliver high-impact research programs that sharpen our customers' go-to-market strategies, and actively train, tune, and supervise the AI interviewers that let us do this at scale. When our customers win because of insights you uncovered, and the AI you trained, we all win. WHAT’S IN IT FOR YOU? You'll get a front-row seat to the future of qualitative research: a model where expert researchers focus their time on high-trust, high-signal conversations AI can't replicate — while continuously improving the AI interviewers that handle the rest. You'll master interviewing craft, qualitative analysis, and AI system training, all within a team actively reshaping how win-loss research gets done. This role offers a clear path to Senior Research Manager, Research Director, or AI-enabled research leadership within a high-growth, high-trust team. ## WHAT YOU’LL DO - Research Program Leadership. Own program delivery end-to-end: customer onboarding, interview strategy (human and AI mix), analysis, and reporting. Ensure every program delivers actionable insights that drive renewal and expansion. - High-Signal Interviewing. Conduct win, loss, churn, and seller interviews where human judgment is essential: high-trust relationships, complex buyer situations, and conversations that unlock insights AI can't yet reach on its own. - Train and Tune AI Interviewers. Design, train, and continuously improve AI interviewers using real interview data, feedback loops, and your expert judgment. A growing share of eligible interviews will be handled by AI, and you'll own the quality bar for that output. - Insight and Analysis. Transform interview findings into compelling research briefs, executive summaries, and narratives customers can act on, delivered inside the Klue platform, including Ask Klue and agentic outputs powered by win-loss data. - Customer Partnership. Build trusted relationships with customer program stakeholders. Manage expectations, surface expansion opportunities, and partner with CSMs to support renewal outcomes. - Continuous Improvement. Identify workflow improvements and automation opportunities. Contribute to evolving Klue's research practice as the human/AI interview model matures. ## WHAT SUCCESS LOOKS LIKE We want you to love the role you’re in, and we believe these outcomes will set you up for success: - Program execution. ≥80% on-target interview and report delivery across 100% of assigned programs each quarter. - AI interview growth. A growing percentage of eligible interviews completed by AI interviewer quarter-over-quarter, without sacrificing insight quality or customer satisfaction. - AI quality. AI-led interviews meet defined quality standards and require fewer human interventions over time, a direct reflection of your training and tuning. - Customer outcomes. Research programs contribute to renewal and expansion targets through consistent interview volume and insight quality. - Human leverage. Human-led interviews are intentionally reserved for high-trust, high-signal conversations that demonstrably influence program outcomes and customer confidence. ## WHAT YOU BRING Must Haves: - Strong communication skills across interviewing, writing, and customer-facing presentations. - Excellent qualitative research skills: probing, active listening, sense-making, and narrative development. - Ability to design, train, and continuously improve AI interviewers using real interviews, feedback loops, and expert judgment. - Strong organizational and program management skills across multiple concurrent customer engagements. - Analytical, pattern-seeking mindset. Comfortable connecting qualitative insight to structured data. - High emotional intelligence and sound customer judgment, especially in high-trust interview situations. - Independent, proactive, and comfortable with ambiguity in a fast-moving environment. - Natural curiosity and willingness to ask hard questions of both customers and systems. Nice-to-Haves: - Hands-on experience with modern LLMs beyond basic usage: prompt design, evaluation, iteration, and failure analysis. - Experience configuring or experimenting with AI agents, workflows, or automation tools in research, support, or analysis contexts. - Comfort pressure-testing AI outputs, identifying signal vs. noise, and knowing when human judgment should override the system. - Exposure to non-win-loss qualitative research methods (buyer journey, churn analysis, JTBD, voice-of-customer programs). - Experience working alongside product, data, or AI teams to improve systems, tooling, or research infrastructure. - For internal candidates: 500+ win-loss interviews and deep familiarity with our program processes. - For external candidates: customer-facing consulting or analyst experience, product marketing with win-loss/churn exposure, or 5+ years in B2B tech research with substantial customer interaction. ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ Not ticking every box? That’s okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. At Klue, we're committed to building a high-performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If there’s anything we can do to make our hiring process more accessible or to better support you, please let us know, we’re happy to accommodate. WHY KLUE MIGHT BE THE PERFECT FIT FOR YOU At Klue, you’ll push the boundaries of what’s possible. For yourself, your team, and our customers. The environment here feels more startup than corporate. You’ll roll up your sleeves, build, iterate, and level up. This is a place where your ideas matter, you can shape what comes next, and leave your mark. If you’re looking to join a category-defining company… where you own big outcomes, influence real customers, and work with smart, gritty people… you’ll thrive here. Unlock Your Potential. Take Risks. Take Action. Innovate ## HOW WE WORK AT KLUE We love the balance of connection and flexibility. We work Office-First, with a hybrid touch, and work together in our vibrant offices on Mondays, Wednesdays & Thursdays to collaborate, brainstorm, and build together. Our main hiring hubs are in: - 🇨🇦 Vancouver (HQ) - 🇨🇦 Toronto - 🇬🇧 London ## OUR COMMITMENT TO YOU - High Performance Culture. We reward high performance and growth through career development, coaching, and annual performance reviews. - Comprehensive benefits: Extended health & dental coverage that starts on Day 1. Fun perks like discounts at Goodlife and Perkopolis are gravy. - Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan. - Our Vacation Policy is Take The Time You Need. We just ask that you give notice and don’t leave your team hanging. - Top-tier tools. All employees will receive a Mac (or PC, if that’s your jam) and access to A+ tooling. - AI First. All employees are encouraged to lean into AI to work smarter and faster. Built something cool lately? Show us at our Friday Show, Don’t Tell Meetings. - Growth / Leadership. Direct access to our leadership team, including our CEO, and opportunities to connect with incredible people across the company. - Social connection. There’s no shortage of ways to stay connected and have fun. We get together once a year in Vancouver for a company- wide kickoff. Throughout the year our Hubs hold regular social events. - Dog-friendly spaces. Bring your four-legged friend along in Vancouver or Toronto, as our offices are pup-approved. ## ABOUT KLUE We’re on a mission to help organizations stop losing winnable deals. Klue’s AI agents http://klue.com generate market, competitor, and buyer insights in a unified platform. We ensure it’s trustworthy, automated, and activated across every department, so they have the answers they need to own their market. ✨ Here’s what makes us tick: - Klue is AI-first at its core. It’s wired deep into our internal processes and tooling, powering our small but mighty team. It drives Klue’s autonomous agents that handle the heavy lifting for customers: collecting intel, generating insights, and ensuring content is updated and available across departments. Our agents help them scale their impact, stay ahead of the market, and reclaim the time that used to be consumed by manual, repetitive busywork. - Competitor Insights. Klue helps revenue teams win more competitive deals by turning market, competitor, and buyer signals into insights teams can actually use. Our AI analyzes calls, CRM data, and real buyer feedback to give product marketers and sellers a clear picture of what’s happening in their market and why deals are won or lost. We’re a curious, collaborative team building a platform that helps companies compete with confidence, and we’re looking for people who want to do meaningful work alongside others who care about craft and impact. - A culture of curiosity, ownership and winning together. We’re a fast-growing, globally-distributed team based in Vancouver (with hubs like Toronto), scaling quicker than ever. We value people who own their domain, act boldly, stay curious and thrive in a collaborative, high-performance environment. Explore More - Klue Blog https://klue.com/blog/why-sales-needs-more-women - Ignition Acquisition https://klue.com/blog/klue-acquires-ignition (2025) - Goldpan.ai http://Goldpan.ai Acquisition https://techcouver.com/2025/03/18/klue-acquires-goldpan-to-advance-ai-driven-win-loss-research/ (2025) - Win-Loss Acquisition https://klue.com/win-loss?utm_campaign=DoubleCheck%20Acquisition (2023) - Series A https://klue.com/blog/seriesa-announcement (2020) - Series B https://hubs.la/H0_ZR2v0 (2021) - Culture https://www.bcbusiness.ca/Entrepreneur-of-the-Year-2023-How-competition-and-camaraderie-drive-the-pair-behind-Klue, culture https://klue.com/blog/klue-wins-award-for-corporate-culture, culture https://klue.com/blog/klue-wins-tech-culture-of-the-year-at-2021-bc-technology-impact-awards! - Customer Stories https://klue.com/customers?utm_source=chatgpt.com - Glassdoor https://www.glassdoor.ca/Overview/Working-at-Klue-EI_IE2919580.11,15.htm - About Us https://klue.com/blog - Instagram https://www.instagram.com/kluein/?hl=en - LinkedIn https://www.linkedin.com/company/klue/?originalSubdomain=ca - Wellfound (AngelList) https://angel.co/company/klue - Product Demo Arena https://klue.com/demo-arena By submitting your application, you agree that Klue may collect your personal data for recruiting, global organization planning, and related purposes. We may use automated or AI-assisted tools to support our recruitment process. All hiring decisions are made by our hiring team ## About Klue ## Company Overview - **One-liner**: Klue provides an AI-powered Competitive Enablement and Win-Loss Analysis platform that helps B2B companies collect, curate, and deliver actionable competitor and buyer insights to empower revenue teams to win more business. - **Entity Type**: Private (Series B) - **Headquarters**: Vancouver, British Columbia, Canada - **Founded**: 2015 - **Founders**: Jason Smith (CEO/Co-founder) and Sarathy Naicker (CTO/Co-founder) ## Core Business - **Primary industry**: Competitive Intelligence / Competitive Enablement / Win-Loss Analysis (SaaS) - **Target customers**: B2B, Enterprise, Mid-Market (Product Marketing, Sales, and Revenue teams) - **Mission or purpose statement**: To help employees unlock what they’re truly capable of, and to define the category of Competitive Enablement—a new, smarter way for B2B companies to beat the competition. [klue.com](https://klue.com/careers) ## Products & Services - **Klue Platform**: An AI-powered unified platform that brings together competitive intelligence and win-loss programs. It includes: - **Compete Agent**: An AI research analyst and deal assistant that continuously collects competitive intel and delivers it to sellers the moment they need it, with personalized, actionable content and recommendations. - **Win-Loss Suite**: Captures objective buyer feedback from every deal, including verified buyer interviews from evaluations the company was never part of (Blindspots Interviews) and auto-generated Win & Loss Stories from CRM data and call recordings. - **Deal-based Competitive Insights**: Proactively supports sellers in competitive deals by sending personalized content and recommendations on next steps. - **Integrations**: Delivers and retrieves competitive intel from the most important tools that teams already use every day (e.g., CRM, Slack, email). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total Funding of **$89.0M** (as of last funding round). [linkedin.com](https://ca.linkedin.com/company/klue) - **Annual Revenue**: $7.0M (estimated). [linkedin.com](https://ca.linkedin.com/company/klue) - **Notable Investors/Partners**: Tiger Global Management (led Series B), with 6 prior funding rounds including seed and angel rounds. [linkedin.com](https://ca.linkedin.com/company/klue) - **Growth Signals**: - Over **250,000+ users** rely on Klue. [klue.com](https://klue.com/) - Ranks as the **G2 industry leader in 4 categories** based on hundreds of customer reviews. [klue.com](https://klue.com/) - Reports a **28% increase in win-rate against top competitors** for customers, and **10 hours saved per week** per user. [klue.com](https://klue.com/) - Operates in **11 countries** (Canada, United States, United Kingdom, Nigeria, France, India, Kenya, Spain, China, Netherlands, and more). [linkedin.com](https://ca.linkedin.com/company/klue) - Notable customer: Blackbaud. [klue.com](https://klue.com/) ## Competitive Advantages - **Category Creator**: Klue is defining the category of Competitive Enablement, a new and smarter way for B2B companies to compete. [klue.com](https://klue.com/careers) - **Unified Platform**: Uniquely brings together competitive intelligence and win-loss analysis in one place, combining external web data with internal team knowledge (e.g., from CRM, call recordings, and field teams). - **AI-First Approach**: The Compete Agent acts as an AI research analyst, continuously collecting and distributing intel, saving users significant time and improving win rates. - **High Product Quality**: 4.9/5.0 product rating from 443 reviews on LinkedIn, and G2 industry leader status. [linkedin.com](https://ca.linkedin.com/company/klue) - **Strong Brand & Customer Base**: Works with well-known brands, providing strong name recognition for employees' resumes. [klue.com](https://klue.com/careers) ## Strategic Focus - **AI and Automation**: Deepening the AI capabilities of the Compete Agent to further automate the collection, analysis, and distribution of competitive intelligence. - **Win-Loss Depth**: Expanding the Win-Loss Suite to provide deeper, more verified buyer insights at scale, including Blindspots Interviews and auto-generated deal stories. - **Global Expansion**: Continuing to grow its presence across North America and EMEA, with a Managing Director for EMEA already in place. [linkedin.com](https://ca.linkedin.com/company/klue) - **Category Leadership**: Solidifying its position as the defining platform for Competitive Enablement, driving adoption among enterprise revenue teams. ## Why Work Here - **Culture & Values**: Klue emphasizes a high-performance culture where employees are supported to push their limits and take risks, without "participation ribbons." They have a dedicated DEI committee called **Inkluesive** that facilitates education and supports employee-led initiatives. [klue.com](https://klue.com/careers) - **Remote/Hybrid Policy**: The hiring process is entirely video/remote, and the company operates with a distributed team across 11 countries, suggesting a flexible, remote-first or hybrid work environment. [klue.com](https://klue.com/careers) - **Career Growth**: Klue has developed clear success profiles and career paths for every role, offering transparency and vision for career progression. [klue.com](https://klue.com/careers) - **Perks & Environment**: - **Well-funded** startup with strong brand recognition. [klue.com](https://klue.com/careers) - **Diverse, global team** from varied backgrounds and locations. [klue.com](https://klue.com/careers) - **High employee satisfaction**: 4.0/5.0 employer rating on LinkedIn (Culture: 4.3, Work-Life: 4.2). [linkedin.com](https://ca.linkedin.com/company/klue) - **Engineering culture**: Focus on building and innovation, with roles like Software Engineer II, AI and Senior Software Engineer, Agents actively posted. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/klue) - **Hiring Process**: Typically 2-6 weeks, with stages including an intro interview, hiring manager deep dive, a technical/team exercise (e.g., pair programming for dev roles), and an executive interview. The process is designed for mutual evaluation. [klue.com](https://klue.com/careers) ## Sources 1. [klue.com](https://klue.com/) 2. [klue.com](https://klue.com/careers) 3. [klue.com](https://klue.com/about) 4. [linkedin.com](https://ca.linkedin.com/company/klue) 5. 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