---
title: 'Research Support Specialist at Verra Mobility'
canonical: 'https://feeny.ai/job/research-support-specialist-verra-mobility-oklahoma-2cvk8vchnntd'
type: 'job'
last_seen: '2026-09-07'
---

# Research Support Specialist at Verra Mobility

- **Company:** Verra Mobility
- **Location:** Oklahoma
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/verramobility/jobs/4708022006

## Job description

Who we are:

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Position Overview:

The Research Support Specialist is responsible for researching and completing tolling and violation customer service disputes for rental agency customers and assisting with client expedited requests. This position also interacts with internal departments, Tolling Authorities, Issuing Authorities and Collections Agencies to bring resolution to renter disputes.

A successful candidate must be a self-starter, have a high degree of critical thinking, good judgment, and the ability to work collaboratively with individuals/teams in a result-oriented environment with changing priorities.

Essential Responsibilities:

- Research complex customer service cases, process billing adjustments, and communicate resolutions to customers and/or clients for tolls and violations.
- Review, respond and/or resolve multi-channel written inquiries from vehicle renters and other associated agencies and businesses.
- Prioritizing daily workload based on importance of assigned tasks.
- Track and communicate abnormal service inquiry trends to leadership.
- Create clear complete documentation and notes for all inquiries
- Assist with customer service calls when needed for service level objectives.
- Assist with other tasks necessary.

Qualifications:

- High School diploma
- Previous experience in an administrative, research, customer service or transaction processing position 2+ years.
- Excellent reading and comprehensive skills
- Interpersonal written communication skills to accurately document activity in multiple systems and in proper business writing
- Intermediate skills with Microsoft Products (including Outlook, Excel, etc.)
- The ability to analyze data to resolve complex issues.
- Demonstrates high sense of urgency and personal initiative related to customer service and problem resolution.
- The ability to multi-task and thrive under pressure in a team environment.
- Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics.

Aligned with Verra Mobility Values:

- Do What’s Right – We’ve committed to doing the right thing for each other and for our customers – integrity is our DNA
- Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
- Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.
- Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.

Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. [Verra Mobility Applicant Privacy Notice](https://www.verramobility.com/candidate-privacy-notice/)

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

.

## About Verra Mobility

## Company Overview
- **One-liner**: Verra Mobility is a global leader in smart transportation technology, providing automated enforcement, tolling, violations management, and parking solutions to municipalities, school districts, rental car companies, and commercial fleets.
- **Entity Type**: Public (NASDAQ: VRRM)
- **Headquarters**: Mesa, Arizona, United States
- **Founded**: 1987 (as a pioneering photo enforcement program); relaunched as Verra Mobility in 2018
- **Founders**: James Tuton and Adam Tuton (founders of American Traffic Solutions, predecessor company)

## Core Business
- **Industry**: Smart Transportation / Mobility Technology (including traffic enforcement, tolling, parking, and fleet management)
- **Target Customers**: B2G (municipalities, school districts, transportation agencies), B2B (rental car companies, fleet operators, OEMs, financial institutions)
- **Mission / Purpose**: “To transform mobility into something safer, smarter, and more connected to make life better for the people and communities we serve.” [verramobility.com](https://www.verramobility.com/)

## Products & Services
- **Government Solutions**: Automated enforcement systems (red-light, speed, school bus stop arm, bus lane safety cameras) and ALPR technology for cities and school districts.
- **Commercial & Fleet Solutions**: Integrated toll management, violation processing, vehicle registration, and title services for rental car companies, fleet management companies, and large fleet operators.
- **Parking Solutions** (T2 Systems): End-to-end parking management software and hardware for universities, municipalities, and private parking operators.
- **AutoKinex** (launched 2023): Secure in-vehicle payment platform for tolls, parking, and other mobility services.

## Market Standing
- **Valuation / Market Cap**: Not provided in search results (public company; see SEC filings for latest market cap).
- **Key Metric**: Public company with annual revenue reported in SEC filings (10-K). Specific figures not available from provided sources.
- **Notable Investors / Partners**: Acquired by Platinum Equity in 2017 prior to IPO; major acquisition targets include Redflex Holdings, T2 Systems, Pagatelia, Euro Parking Collection plc, and Highway Toll Administration.
- **Growth Signals**:
  - 1,800+ employees globally across 15+ countries. [verramobility.com/history](https://www.verramobility.com/history/)
  - 822,000 tolls paid daily; 6.9 million violations processed annually for fleet customers.
  - 300+ cities, towns, and school districts use automated enforcement solutions.
  - 2,000+ parking customers (universities, municipalities, private operators).
  - Expanded into Europe via Pagatelia (Spain) and EPC (pan-European toll collection).

## Competitive Advantages
- **Established Market Leadership**: Over 20 years of experience in road safety and enforcement; first photo enforcement program in the U.S. (1987).
- **Integrated Platform**: Combines enforcement, tolling, parking, and payment solutions on a single technology stack, creating switching costs for customers.
- **Deep Partnerships**: Long-term contracts with major toll authorities, rental car companies, and municipalities; interoperable tolling across multiple states and countries.
- **Regulatory Moat**: Government contracts and compliance-heavy markets make it difficult for new entrants to replicate.

## Strategic Focus
- Expand smart mobility offerings for connected, electric, shared, and autonomous vehicles.
- Grow international presence (especially Europe) through acquisitions and organic expansion.
- Develop in-vehicle payment and data integration services (AutoKinex) to capture new revenue streams.
- Continue M&A strategy to add adjacent capabilities (e.g., parking, tolling, enforcement).

## Why Work Here
- **Culture & Values**: Core values—Own It, Do What’s Right, Lead with Grace, Win Together—emphasize accountability, integrity, humility, and collaboration. [careers.verramobility.com/working-here](https://careers.verramobility.com/working-here)
- **Purpose-Driven Mission**: The company is focused on making mobility safer and easier, which employees cite as a source of meaning.
- **Opportunities Across Functions**: Open roles in software development, cybersecurity, IT, project management, field services, customer service, and corporate functions. [job-boards.greenhouse.io/verramobility](https://job-boards.greenhouse.io/verramobility)
- **Global Scope**: Work with colleagues across 15+ countries; opportunities for international experience.
- **Work Policy**: Not explicitly stated, but primary office locations include Mesa, AZ (HQ) and Melbourne, Australia. Likely hybrid/on-site depending on role.

## Sources
1. [verramobility.com](https://www.verramobility.com/)
2. [careers.verramobility.com](https://careers.verramobility.com/)
3. [verramobility.com/history](https://www.verramobility.com/history/)
4. [careers.verramobility.com/working-here](https://careers.verramobility.com/working-here)
5. [job-boards.greenhouse.io/verramobility](https://job-boards.greenhouse.io/verramobility)

## Other roles at Verra Mobility

- [VP, Software Delivery](https://feeny.ai/job/vp-software-delivery-verra-mobility-mesa-jv9hn43r8xdg) — Mesa, AZ
- [VP, International Software Delivery](https://feeny.ai/job/vp-international-software-delivery-verra-mobility-mesa-1f163ze7egbc) — Mesa, AZ
- [VP, International Software Delivery](https://feeny.ai/job/vp-international-software-delivery-verra-mobility-indianapolis-tce5t3d777cy) — Indianapolis, IN
- [VP, International Software Delivery](https://feeny.ai/job/vp-international-software-delivery-verra-mobility-new-york-dqq2x4znzext) — New York
- [Senior Customer Care Specialist](https://feeny.ai/job/senior-customer-care-specialist-verra-mobility-oklahoma-hsm86emcsk9j) — Oklahoma
- [Business Intelligence Developer](https://feeny.ai/job/business-intelligence-developer-verra-mobility-mesa-rnf6zp68ms3m) — Mesa, AZ
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- [Senior Manager, Toll Agency Relations & Industry Partnerships](https://feeny.ai/job/senior-manager-toll-agency-relations-industry-partnerships-verra-mobility-mesa-trj166kx9vp7) — Mesa, AZ