--- title: 'Resident Experience Manager at Roofstock' canonical: 'https://feeny.ai/job/resident-experience-manager-roofstock-portland-jp9nfdhcnkgb' type: 'job' last_seen: '2026-10-14' --- # Resident Experience Manager at Roofstock - **Company:** Roofstock - **Location:** Portland, OR / Seattle, WA - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-14 - **Apply:** https://job-boards.greenhouse.io/roofstock/jobs/8879724002 ## Job description What we do and why we do it As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it. How it’s going (and growing) With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services. ## About the Role The Resident Experience Manager (RXM) serves as a vital advocate and liaison for residents, overseeing the day-to-day resident journey throughout their lease term. This role is highly customer-driven, focused on creating a positive, seamless, and responsive living experience. RXMs are responsible for building lasting relationships with residents by providing clear communication, swift issue resolution, and consistent support throughout the lease lifecycle. ## Responsibilities - Proactively engage with residents to address urgent or sensitive questions and concerns via phone calls. - Draft thorough and empathetic responses to non-urgent matters within the resident portal, utilizing templates and training materials. - Manage resident requests from initiation to completion using our internal case management system, ensuring tasks are performed in a timely manner. - Review case records and draft comprehensive case summaries to provide context and clarity to all parties involved. - Monitor productivity metrics to ensure service levels consistently meet or exceed expectations. - Test new features and functionalities, providing feedback to the product development team. - Mentor and support Junior Resident Experience Managers in their roles. - Generate lease addenda and process changes to lease terms in compliance with local laws. - Contribute to process improvement initiatives to enhance the efficiency and effectiveness of resident experience - Serve as a Roofstock brand ambassador and actively participate in market huddles to address local issues and pain points collaboratively. - Other duties as assigned. ## Qualifications - 3+ years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homes - Ability and desire to cultivate relationships, deescalate tough situations, and negotiate creative solutions - General understanding of leasing, property management, and real estate investing principles - Excellent verbal and written communication skills; utilization of proper grammar, spelling, and tone - Experience managing budgets, manipulating spreadsheets, and generating financial reports - Tech proficiency with Google applications, workflow engines or project management tools, and mobile payment applications - Ability to work independently and as part of a cross-functional team, driving projects through to completion - Flexible schedule with the ability to work evenings and weekends, as needed - Knowledge of local residential real estate laws and regulations - Ability to travel, including quarterly overnight visits throughout your assigned territory ## Nice to Have - Bachelor’s degree, real estate license, or trades license - Proficiency with property management, inspection, and renovation software (e.g. Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, and/or Propertyware) Travel Required - 10% Location Seattle, WA or Portland, OR ## Compensation $24.00- $27.00 per hour. Compensation may be adjusted based on experience, skills, and interview performance. Pay Transparency Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position.  Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package. Competitive & Unique Benefits Package - Generous PTO Policy - 12 Paid Holidays - Volunteer Time Off - Paid Parental Leave - 401k Program - Wellness and home office/cell phone subsidies - Robust health, dental, vision insurance, and more - Wellness and home office/cell phone subsidies Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time. Any offer of employment is conditioned upon the successful completion of a background investigation. Commitment to Equal Employment Opportunity Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. ## About Roofstock ## Company Overview - **One-liner**: Roofstock provides an end-to-end investment platform for single-family rental (SFR) homes, allowing investors to buy, manage, and sell properties with data-driven tools and professional services. - **Entity Type**: Private (Series E) - **Headquarters**: Oakland, California, USA (also offices in New York City and Buffalo, NY) - **Founded**: 2015 - **Founders**: Gary Beasley, Doug Brien, Devin Wade, Gregor Watson, Rich Ford ## Core Business - **Primary industry**: Real estate technology (fintech focused on single-family rentals) - **Target customers**: B2B and B2C – individual investors (retail) to institutional investors, property managers, and landlords. - **Mission or purpose statement**: "Better investing, better housing" – to reinvent the rental housing ecosystem for the benefit of all, helping investors own and operate quality rentals in communities people want to call home. ## Products & Services - **Acquisitions**: A marketplace to confidently deploy capital into SFR properties with certified listings and analytics. - **Asset Management**: Portfolio performance monitoring, issue tracking, and expert guidance to optimize returns. - **Property Management** (powered by Mynd): Full-service management for individual and institutional investors. - **Tenant Screening** (RentPrep): FCRA-certified screening to reduce tenant risk. - **Portfolio Management Software** (Stessa): Easy-to-use software for landlords to manage finances and assets. - **Dispositions**: Exit single assets, whole portfolios, or a combination. - **Roofstock onChain**: Facilitated the first NFT-based single-family property sale. - **Short-term rental services** (via stake in Casago, 2025): Expansion into short-term rental management. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total Funding – $240 million (Series E, closed 2022) - **Notable Investors/Partners**: Bain Capital, Khosla Ventures, Ron Conway, Marc Benioff; also listed on Forbes Fintech 50 (2022), CB Insights Fintech 250 (2022), HousingWire Tech 100 (2023) - **Growth Signals**: - Over $10B transacted, 400K+ units, 800+ employees (known as "Roofsters") - Merged with Mynd (2024); acquired RentPrep, Stessa, Streetlane Homes, Great Jones; took ownership stake in Casago (2025) - Named Best Workplace for women, tech, and millennials (2022) - Recognized for forging the way in fintech and blockchain real estate ## Competitive Advantages - **End-to-end platform**: Covers acquisition, property management, tenant screening, asset management, and disposition – all in one place. - **Scattered-site SFR technology**: Built specifically for the complexities of managing rental homes across different neighborhoods. - **Experienced leadership**: Founders previously built Waypoint Homes (took public on NYSE) and Mynd; deep domain expertise in SFR as an asset class. - **Data-driven approach**: Uses FCRA-certified screening and portfolio analytics to drive returns. - **Strategic acquisitions**: Rapidly integrated complementary services to create a unified ecosystem. ## Strategic Focus - **Expand platform breadth**: Support both long-term and short-term rental investment services (via Casago). - **Serve all investor segments**: From individual landlords to institutions, with tailored offerings. - **Continue technology innovation**: Leverage blockchain for property tokenization and invest in software that increases portfolio transparency. - **Scale operations**: Grow headcount (currently 750–800+ employees) and geographic footprint (offices in California, New York, North Carolina, Texas, Georgia). ## Why Work Here - **Culture highlights**: Valued for being entrepreneurial, making an impact, thinking like investors, and being better together. Emphasis on diversity, inclusion, and "being you". Recognized as a best workplace. - **Remote/hybrid/office policy**: Multiple office locations (Oakland, NYC, Buffalo, Atlanta, Charlotte, Dallas) and remote roles available (e.g., Resident Experience Manager). Hybrid likely; specific policy not stated. - **Notable perks and benefits**: - Health insurance (up to 100% premium coverage) - Equity incentives and competitive pay - 401k with retirement savings options - Flexible time off and wellness programs - Thorough onboarding with swag - **Engineering culture**: Technology-driven company with a focus on building the future of real estate; CTO Lloyd Hsu leads engineering. Innovation is prized. ## Sources 1. [Roofstock Careers Page](https://www.roofstock.com/company/careers) 2. [Roofstock Main Website](https://www.roofstock.com/) 3. [Roofstock About Page](https://www.roofstock.com/about-us) 4. [Roofstock Greenhouse Jobs Page](http://job-boards.greenhouse.io/roofstock) 5. 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