---
title: 'Responsable Relations Clients Entrepôts - Evreux at Bigblue'
canonical: 'https://feeny.ai/job/responsable-relations-clients-entrepots-evreux-bigblue-evreux-wxa5zmd47nxx'
type: 'job'
last_seen: '2026-09-07'
---

# Responsable Relations Clients Entrepôts - Evreux at Bigblue

- **Company:** Bigblue
- **Location:** Evreux, France
- **Compensation:** €45k–€55k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/bigblue/fe2fc9c6-c13a-4016-8c54-2137e7cccfa0

## Job description

📍 Evreux | Full-time | Fluent 🇫🇷 & 🇬🇧

At Bigblue, we're building the logistics backbone for the next generation of commerce. Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon's exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there. Since 2018, we've built a tech-driven fulfilment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfilment space across Europe, we ship millions of orders every month. And we're nowhere near done! Backed by €20M+ in funding, we're expanding across Europe and building the operating system that will power modern commerce operations at a global scale. At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigour of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you're in the right place.

## About the role 🚀

You will join one of Bigblue's warehouses and work on-site daily.

In a context of strong growth and a demanding environment, we are looking for a Manager Warehouse Success who will lead the Warehouse Success team and serve as the senior link between warehouse operations, quality standards, and customer satisfaction. The goal is to drive reliable, scalable, and compliant execution across the portfolio, while developing and supporting the team.

Lead & develop the Warehouse Success team

- Manage, coach, and support a team of Chargé(e)s Relation Client / Warehouse Success on a daily basis
- Set clear objectives, monitor individual performance, and run regular 1:1s and team rituals
- Ensure the team has the right tools, processes, and knowledge to operate efficiently
- Foster a culture of ownership, customer focus, and continuous improvement within the team

Drive customer satisfaction at portfolio level

- Own escalation management for the most critical or complex situations, ensuring fast and structured resolution
- Ensure the team consistently meets contractual commitments (SLAs) and KPIs across all accounts
- Act as the senior point of contact for key customers during operational incidents or strategic reviews
- Oversee billing monitoring and ensure consistency and accuracy across the portfolio

Support portfolio growth

- Partner closely with Account Management to identify growth opportunities and anticipate customer needs
- Lead or contribute to strategic customer reviews and steering committee meetings
- Consolidate and share forecasts (orders, deliveries, peak periods) to align site capacity planning
- Validate the operational feasibility of complex or custom requests and support quote preparation

Operational excellence & continuous improvement

- Define and roll out on-site routines, standards, and best practices for the Warehouse Success function
- Identify systemic risks across the portfolio and implement proactive action plans
- Drive process improvement initiatives that impact quality, turnaround times, and customer experience
- Collaborate with site operations, tech, and AM teams to ensure end-to-end alignment
- Lead analytics initiatives to support continuous improvements

Desired profile 🙌

- +5 years of experience in a customer-facing or operations role, with at least 2 years in a management position
- Fluency in English 🇬🇧
- Experience in logistics or operations
- Passion for continuous improvement and operational problem-solving
- Strong leadership and people management skills, with the ability to develop a team in a fast-paced environment
- Excellent organizational and prioritization skills across multiple accounts and workstreams
- Structured, solution-oriented mindset with a hands-on approach
- Strong customer focus and ability to build trust with demanding clients
- Proficient with tools (Excel / Google Sheets; WMS is a plus) and comfortable working with metrics and KPIs

## About Bigblue

## Company Overview
- **One-liner**: Bigblue is a commerce operations platform that provides e-commerce and retail brands with end-to-end logistics, including warehousing, order fulfillment, branded delivery experiences, and real-time inventory intelligence.
- **Entity Type**: Private (Series A)
- **Headquarters**: Paris, France
- **Founded**: 2018
- **Founders**: Tim Dumain (Co-Founder & CEO), Mathias Griffe (Co-Founder & co-CEO), William Meunier (Co-Founder & co-CEO)

## Core Business
- **Primary industry/industries**: E-commerce logistics, supply chain, fulfillment (3PL with integrated technology)
- **Target customers**: B2B – D2C brands, retail brands, and wholesalers; primarily mid-market to enterprise (500–150,000 orders/month)
- **Mission or purpose statement**: "We enable e-commerce brands to turn their logistics into a growth lever by providing their customers with a unique delivery experience." (from careers page)

## Products & Services
- **Fulfillment Services**: Pick, pack, and ship D2C and B2B orders across Europe from nine warehouses in France, Spain, UK, and Germany. Supports cross-border shipping, customs clearance, and sustainable last-mile options. [bigblue.co](https://www.bigblue.co/)
- **Bigblue App (Software Layer)**: A proprietary WMS/TMS that gives merchants real-time visibility and control over inventory, orders, tracking, and performance. Includes AI-powered inventory management, order management, and business intelligence dashboards. [bigblue.co](https://www.bigblue.co/)
- **Branded Customer Experience Modules**:
  - **Delivery**: Promised delivery dates, branded tracking portal (cuts "Where's my order?" tickets by 50%), local carrier selection.
  - **Returns**: Self-service returns portal offering exchange, store credit, or refund; brands recover up to €39 in LTV per return.
  - **Conversion**: Fast Tags showing exact arrival dates on product pages to boost conversion. [bigblue.co](https://www.bigblue.co/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total Funding – $18.6M (USD) across 5 rounds; Annual Revenue – $5M (USD) per LinkedIn estimate
- **Notable Investors/Partners**:
  - Series A (2022): Led by LVP and Runa Capital ($15M)
  - Seed Round (2020): Led by Samaipata ($3.6M)
  - Other investors include Convertible Note and Non-Equity Assistance rounds. [linkedin.com](https://www.linkedin.com/company/bigblue-co/)
- **Growth Signals**:
  - 24M orders fulfilled from warehouses in 2025
  - 600+ leading brands served (including Scuffers, SVR, Cabaïa, Aigle, Tupperware, MUJI, Greenweez)
  - 9 fulfillment centers across Europe (France, Spain, UK, Germany)
  - Headcount grew 28.5% YoY to 161 employees (as of latest LinkedIn data)
  - 42 active job postings (+90.9% YoY)

## Competitive Advantages
- **Technology + Operations Integration**: Unlike traditional 3PLs, Bigblue combines a proprietary software layer (WMS, TMS, merchant app, customer-facing features) with physical fulfillment, enabling lean teams to achieve operational excellence and scale personalization.
- **Branded Post-Purchase Experience**: Customizable tracking, packaging, and returns portal that extend brand identity into logistics, increasing customer loyalty and repeat purchases.
- **European Warehouse Network**: Nine strategically located warehouses with cross-border shipping and customs expertise, allowing brands to enter new markets without logistics headaches.
- **Sustainability Focus**: Offers plastic-free packaging, carbon-neutral delivery options, and an Ecocert BIO-certified fulfillment centre. [bigblue.co](https://www.bigblue.co/)

## Strategic Focus
- **European Expansion**: Already present in France, Spain, UK, and Germany; plans to continue scaling warehouse network and cross-border capabilities.
- **Product Innovation**: AI-driven inventory management, automated operational flows, and business intelligence tools to reduce manual work for merchants.
- **Sustainability**: Integrating eco-friendly solutions into operations and office life, as highlighted in their manifesto.
- **Talent Growth**: Aggressive hiring (+90.9% YoY job postings) to support rapid order volume growth (24M orders in 2025).

## Why Work Here
- **Culture**: Inclusive, ego-free environment emphasizing fairness, merit, and continuous innovation. Values include "dream big and act fast" and "striving for excellence." [bigblue.co/careers](https://www.bigblue.co/careers)
- **Remote/Hybrid Policy**: Hybrid model – two remote days per week, plus an additional remote week per quarter. Regular off-sites and team events.
- **Perks**:
  - **Stock options** for all employees ("All shareholders" program)
  - **Transparent salary grid** to eliminate gender/ethnic pay gaps
  - **Full health coverage** (100% covered by Bigblue)
  - **Team lunches** and quality time together
- **Engineering & Tech Culture**: Strong emphasis on innovation, user-friendly scalable product, and clear communication. Tech team makes up ~4% of workforce but is growing.
- **Diversity & Inclusion**: Committed to fostering a safe space where fairness, communication, growth, and positivity prevail. Publishes Egapro Index (gender equality index). [bigblue.co/careers](https://www.bigblue.co/careers)
- **Locations**: On-site roles in Paris (HQ) and Guadalajara, Spain; remote options available.

## Sources
1. [bigblue.co](https://www.bigblue.co/)
2. [bigblue.co/careers](https://www.bigblue.co/careers)
3. [linkedin.com/company/bigblue-co](https://www.linkedin.com/company/bigblue-co/)
4. [jobs.lever.co/bigblue](https://jobs.lever.co/bigblue)

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