---
title: 'Restaurant Success Manager at Blackbird Labs Inc'
canonical: 'https://feeny.ai/job/restaurant-success-manager-blackbird-labs-inc-san-francisco-w90f2rwq5zcs'
type: 'job'
last_seen: '2026-11-07'
---

# Restaurant Success Manager at Blackbird Labs Inc

- **Company:** Blackbird Labs Inc
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/blackbird-labs-inc/38d315bd-419e-45d3-baf3-5b54d8557b4d

## Job description

About Blackbird: Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.

Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.

About Our Team: At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.

We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.

## About the Role

The Restaurant Success Manager is the connective tissue between Blackbird and the existing restaurants in its managed network. You will own a defined book of restaurant partners, drive TPV growth across that book, and ensure each restaurant is getting meaningful value out of the Blackbird platform.

This role sits at the intersection of relationship management and field operations. A significant portion of your book will consist of restaurants that have been on the platform but have not yet been actively managed. Your job is to change that. You will build real working relationships with operators, run activations that drive guest engagement, and keep Blackbird top of mind on the floor and behind the bar.

The right person for this role is energetic, organized, and genuinely enjoys spending time in restaurants. You are as comfortable walking into a busy kitchen at 4pm as you are building a quarterly account plan at your desk.

## Responsibilities

Book Management and TPV Growth

- Own a defined book of 100+ restaurant partners and drive QoQ TPV growth across that book
- Conduct regular account check-ins with GMs, owners, and front-of-house managers to assess engagement with Blackbird, surface friction, and identify growth opportunities
- Identify and reactivate dormant or under-engaged partners within your assigned book
- Develop and execute account-level activation plans in coordination with the Restaurant Experience team
- Monitor TPV performance across your book on a regular cadence and escalate accounts showing significant decline
- Drive restaurant-side $FLY loading by selling $FLY to partners interested in running activations on the platform
- Drive adoption of Blackbird’s events and PDR tool as well as any forthcoming Flynet apps

New logo acquisition

- Depending on the market, RSMs will either be responsible for signing 1 and 2 location QSRs only, FSR & 1 or 2 location QSRs, or will not have any logo acquisition responsibilities.

Field Operations and Activation

- Run $FLYback & bespoke activations and in-restaurant promotions in coordination with partners, managing logistics from planning through execution
- Serve as the on-the-ground presence for Blackbird in your market, maintaining regular in-person contact with partner restaurants
- Support restaurant staff with platform education and product familiarity as needed, ensuring the team on the floor understands and can speak to their guests about Blackbird
- Represent Blackbird at local dining events, industry gatherings, and market activations where appropriate

Operational Support

- Triage and resolve tier 2 operational questions and issues from your book, when escalation from our partner support team is needed.
- Depending on the market, liaise with Field Operations to resolve any hardware issues that partners may encounter
- Maintain accurate and up-to-date account records in HubSpot, Metabase, and owned Blackbird Restaurant team tooling including activity logs, engagement notes, and TPV tracking
- Communicate clearly and consistently with your manager on book health, risks, and opportunities

## What We're Looking For

- 2 or more years of experience in account management, hospitality, or a customer-facing commercial role
- A genuine affinity for restaurants and the local dining scene in your market
- Strong interpersonal skills — you build trust quickly with operators, GMs, and ownership groups
- Organized and reliable: you manage a high volume of relationships without letting things fall through the cracks
- Comfortable working in the field. A meaningful portion of this role is in-restaurant, not at a desk
- Familiarity with CRM tools (HubSpot preferred) and basic commercial reporting
- Ability to operate independently while staying aligned with team priorities and manager direction
- Based in the market you support (New York City or Charleston, SC). Significant in-market travel is required

Pay Transparency Notice & Benefits Depending on your work location and experience the target annual salary for this position can range from: $80k - $150k USD. This range does not include the equity component of the overall compensation package. Disclosure in accordance with New York City's Pay Transparency Law.

Full time offers from Blackbird may also include stock options, benefits (including medical, dental, vision, flexible time off, 401(k)), and some not-so-standard, extra-fun perks (quarterly budget for Blackbird testing, anniversary travel, annual learning and development stipend) — subject to applicable taxes and based on eligibility.

Commitment to Equal Opportunity Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. For US applicants, you may view the Know Your Rights notice [here](https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf). Additionally, Blackbird participates in the [E-Verify program](https://static-assets.coinbase.com/e-verify.pdf).

Join us and find out what the best work of your career could look like here at Blackbird.

## About Blackbird Labs Inc

## Company Overview
- **One-liner**: Blackbird Labs provides a loyalty and membership platform that helps restaurants identify, connect with, and reward their guests through a Web3-powered app and payments network.
- **Entity Type**: Private (Series B, $85M total funding)
- **Headquarters**: New York, New York, United States
- **Founded**: 2022
- **Founders**: Ben Leventhal (co-founder of Eater and Resy)

## Core Business
- **Primary industry/industries**: Restaurant technology, loyalty programs, payments, Web3
- **Target customers**: Restaurants (B2B) and their diners (B2C); focuses on independent and group-operated dining establishments
- **Mission or purpose statement**: “To allow restaurants to identify, connect with, and reward guests, in meaningful and ongoing ways.” [welcometothejungle.com](https://app.welcometothejungle.com/companies/Blackbird-Labs)

## Products & Services
- **Blackbird App (Consumer)**: A free iOS app that acts as a digital wallet where users can manage memberships, view $FLY points balance, monitor recent activity, and message restaurants. [qedinvestors.com](https://www.qedinvestors.com/companies/blackbird-labs-inc)
- **Blackbird Loyalty Platform (Restaurant)**: A fully customizable loyalty programming platform that lets restaurants design rewards, identify top guests, and build direct relationships.
- **Flynet**: A transactions network launched in February 2025, designed to replace outdated payment systems in restaurants with lower fees and integrated loyalty. [linkedin.com](https://www.linkedin.com/company/blackbirdlabsinc)
- **Blackbird Club**: A tiered cross-restaurant loyalty program introduced in April 2025 that allows diners to earn and redeem points across participating restaurants. [linkedin.com](https://www.linkedin.com/company/blackbirdlabsinc)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding $85M; annual revenue estimated at $8.0M (private, likely based on headcount/revenue ratio). [linkedin.com](https://www.linkedin.com/company/blackbirdlabsinc)
- **Notable Investors/Partners**: a16z, Union Square Ventures, Spark Capital (led Series B), QED Investors, American Express Ventures, Multicoin Capital, Shine Capital, Variant Fund, IAC, VaynerFund, Circle Ventures, Tribute Labs, and leading restaurant groups (Quality Branded, Rustic Canyon Family, Souvla, Brooks Reitz). [qedinvestors.com](https://www.qedinvestors.com/companies/blackbird-labs-inc)
- **Growth Signals**: 
  - Headcount grew 12.1% YoY to 61 employees (April 2026). [linkedin.com](https://www.linkedin.com/company/blackbirdlabsinc)
  - Expanded into new markets: San Francisco, Charleston, South Carolina. [welcometothejungle.com](https://app.welcometothejungle.com/companies/Blackbird-Labs)
  - Named one of Fast Company’s Most Innovative Companies of 2025. [linkedin.com](https://www.linkedin.com/company/blackbirdlabsinc)
  - Active job postings increased 111.1% year-over-year (19 open roles as of mid-2026). [linkedin.com](https://www.linkedin.com/company/blackbirdlabsinc)

## Competitive Advantages
- **Web3-native loyalty**: Blackbird uses blockchain-based $FLY tokens and embedded digital wallets (via Privy) to enable seamless, portable loyalty across restaurants, differentiating from traditional point systems.
- **Founder pedigree**: CEO Ben Leventhal previously co-founded Resy (acquired by Amex) and Eater (acquired by Vox), giving deep industry relationships and domain expertise.
- **Direct restaurant-guest connection**: The platform bypasses third-party aggregators, giving restaurants full ownership of customer data and relationships.
- **Integrated payments**: Flynet offers a lower-cost payment infrastructure that inherently ties into loyalty, creating a stickier ecosystem.

## Strategic Focus
- **Scaling Blackbird Club**: Expanding the cross-restaurant loyalty network to drive adoption among diners and restaurants.
- **Growing Flynet**: Rolling out the payments network to reduce transaction friction and fees for partner restaurants.
- **Geographic expansion**: Entering new U.S. markets beyond New York (San Francisco, Charleston, Denver, Los Angeles).
- **Hiring across functions**: Actively recruiting for engineering (blockchain, platform, fullstack), sales (account executives), marketing, and operations roles.

## Why Work Here
- **Culture & recognition**: Fast Company “Most Innovative Company” 2025; featured in The New York Times, Time, and The Wall Street Journal.
- **Engineering focus**: Technical team makes up 19% of staff; open roles include Senior Backend Engineer (Blockchain), Senior Platform Engineer (Infrastructure & AI), and Senior/Staff Fullstack Engineer. [linkedin.com](https://www.linkedin.com/company/blackbirdlabsinc)
- **Work location**: Office-first culture with headquarters at 324 Lafayette Street, 6th Floor, New York, NY (SoHo). Remote/hybrid policy not explicitly stated, but most roles appear location-specific (e.g., Account Executive in NY, Denver, LA). [linkedin.com](https://www.linkedin.com/company/blackbirdlabsinc)
- **Growth opportunities**: Rapidly scaling company (12% headcount growth, doubled job postings) with Series B funding runway; employees have come from notable tech companies like Resy, Toast, Coinbase, DoorDash, and Nike.
- **Perks & benefits**: Not detailed publicly, but the company emphasizes “surprise and delight” for both guests and employees.

## Sources
1. [blackbird.xyz](https://www.blackbird.xyz/)
2. [linkedin.com/company/blackbirdlabsinc](https://www.linkedin.com/company/blackbirdlabsinc)
3. [qedinvestors.com/companies/blackbird-labs-inc](https://www.qedinvestors.com/companies/blackbird-labs-inc)
4. [welcometothejungle.com/companies/Blackbird-Labs](https://app.welcometothejungle.com/companies/Blackbird-Labs)
5. [jobs.ashbyhq.com/blackbird-labs-inc](https://jobs.ashbyhq.com/blackbird-labs-inc)

## Other roles at Blackbird Labs Inc

- [Senior iOS UI Engineer](https://feeny.ai/job/senior-ios-ui-engineer-blackbird-labs-inc-new-york-g56gcnd54dka) — New York, NY
- [Field Operations Associate](https://feeny.ai/job/field-operations-associate-blackbird-labs-inc-new-york-gfrwmhq9b9a8) — New York, NY
- [Director of Marketing](https://feeny.ai/job/director-of-marketing-blackbird-labs-inc-new-york-74kk8fkvxedt) — New York, NY
- [Product Manager, Consumer](https://feeny.ai/job/product-manager-consumer-blackbird-labs-inc-new-york-3c0c75m3s7v7) — New York, NY
- [Senior Fullstack Engineer, Product](https://feeny.ai/job/senior-fullstack-engineer-product-blackbird-labs-inc-new-york-8rc78nkrfcce) — New York, NY