---
title: 'Retail Associate at Thuma'
canonical: 'https://feeny.ai/job/retail-associate-thuma-san-francisco-rwsdrhst0d1h'
type: 'job'
last_seen: '2026-09-13'
---

# Retail Associate at Thuma

- **Company:** Thuma
- **Location:** San Francisco, CA
- **Compensation:** $20–$24/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-03-14
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/thuma/e9d706d5-15fc-4e49-a8cc-fc984f0f4307

## Job description

Thuma is seeking a proactive Retail Associate to join our team in San Francisco. Reporting directly to the Store Manager, the Retail Associate will exhibit an inviting, elevated, confident and friendly attitude whilst delivering a best-in-class customer experience as part of our San Francisco store team.

## Key Responsibilities

- Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
- Maintain the store’s visual identity within brand guidelines through merchandising and stock replenishment
- Showcase excellent product and brand knowledge
- Work collaboratively to achieve daily goals and contribute to the overall success of the store.
- Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
- Serve as a Thuma Brand Ambassador
- Build and nurture client relationships
- Support the ecommerce customer experience team by responding to customer service emails when needed.
- Step into the cafe when needed, taking orders and serving customers with precision and care.
- Support Management on back-of-house operations
- Maintain store appearance and cleanliness on a daily basis
- Other activities and functions to facilitate store success as necessary.

## What You’ll Need

- This job requires availability to work flexible hours including weekends and occasional holidays.
- This job requires the ability to work in-person at the Thuma store in San Francisco
- 1-2 years of experience in Retail
- A proven record in delivering excellent customer service within a similar retail environment
- Keen attention to detail
- A proactive and motivated individual with the ability to take initiative
- Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
- Strong communication, collaboration and problem solving skills

Physical Requirements:

- Ability to be mobile on the sales floor for extended periods.
- Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.

## Why Join Us

- 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
- Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
- Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
- Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
- Employee Discount**: 40% off almost all Thuma products.
- Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.

** Some exclusions may apply

- Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.

## Who We Are

Thuma is a modern design company specializing in furniture and home goods. We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality.

We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.

## About Thuma

## Company Overview
- **One-liner**: Thuma designs and manufactures modern, minimalist wood furniture for the bedroom and living room, using traditional Japanese joinery for a hardware-free, durable build.
- **Entity Type**: Private (Seed stage – raised a seed round in 2019 from one undisclosed investor)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2017
- **Founders**: Douglas Shumway (Co-Founder, Chief Product Officer) – full founding team not publicly listed

## Core Business
- **Primary industry**: Retail (direct-to-consumer furniture)
- **Target customers**: B2C – consumers seeking high-quality, sustainable, and minimalist home furnishings
- **Mission / purpose**: “We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality.” – Thuma’s design philosophy centers on stripping away the non-essential to enrich life at home.

## Products & Services
- **The Bedroom Collection**: Platform bed frames (signature Japanese joinery, no tools required), headboards, nightstands, and modular dressers with nesting drawers. Solid wood, sustainable materials.
- **The Living Room Collection**: Sofas (Essential Sofa in 72”, 84”, 96” widths), coffee tables, and complementary pieces. In stock and ready to ship.
- **White Glove Delivery**: Unlimited white-glove delivery available in the contiguous US for larger items.
- **In-Store Experience**: Flagship stores in New York (99 Wooster St), Los Angeles, and San Francisco (1169 Gorgas Ave) offering virtual and in-person appointments with a Concierge team.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**:
  - **Annual Revenue**: Not publicly available
  - **Total Funding**: Seed round (2019) – amount undisclosed, 1 investor
  - **Headcount**: 118 employees (as of latest data) – +13.9% YoY growth (+17 people)
- **Notable Investors / Partners**: Seed investor not named; no major strategic partners publicly listed
- **Growth Signals**:
  - 118 employees, up 13.9% year-over-year
  - 16 active job postings (+166% YoY increase in postings)
  - Expansion into living room category (sofas, coffee tables)
  - Three flagship retail locations opened (NYC, LA, SF)
  - Strong LinkedIn follower growth (+30.4% YoY)

## Competitive Advantages
- **Hardware-free joinery**: Uses traditional Japanese wood joinery, eliminating metal fasteners – a distinctive differentiator in the furniture market.
- **Sustainable & minimalist design**: Focus on solid wood, natural materials, and timeless aesthetics that appeal to eco-conscious, design-oriented consumers.
- **Omnichannel presence**: Direct-to-consumer e-commerce complemented by physical flagship stores that function as brand experiences.
- **Enduring quality**: Emphasis on pieces “intended to be enjoyed each day for a lifetime,” reducing replacement cycles.

## Strategic Focus
- **Category expansion**: Moving beyond bedroom into living room furniture (sofas, coffee tables, modular dressers).
- **Retail footprint**: Investing in flagship stores to build brand hospitality and customer experience.
- **Omnichannel growth**: Balancing online DTC with in-person appointments and white-glove delivery.
- **Sustained hiring**: Significant increase in job postings (16 open roles), particularly in design, operations, and customer experience.

## Why Work Here
- **Culture**: Design-led, values-driven company that prizes simplicity, craftsmanship, and hospitality. “Good design is good hospitality.”
- **Work policy**: Hybrid – some roles are on-site in San Francisco or New York, others offer remote flexibility. The San Francisco HQ is an on-site workspace.
- **Perks & benefits**:
  - Employee discount
  - Dental insurance
  - Free snacks and drinks
  - 401(K) plan
  - Generous PTO and paid holidays
- **Team composition**: Largest departments are Design (16%), Operations (15%), Marketing (14%). Technical roles are a smaller share (4%).
- **Growth opportunities**: Rapidly scaling company with a 13.9% headcount increase and 166% more job postings year-over-year – suggests strong upward mobility.

## Sources
1. [Thuma – Lever careers page](https://jobs.lever.co/thuma)
2. [Thuma official website](https://www.thuma.co/)
3. [Thuma About page](https://www.thuma.co/pages/about)
4. [Thuma LinkedIn company page](https://www.linkedin.com/company/thuma)
5. [Built In SF – Thuma company profile](https://www.builtinsf.com/company/thuma)

## Other roles at Thuma

- [Director, Retail Development](https://feeny.ai/job/director-retail-development-thuma-san-francisco-pc3r8t0bke1v) — San Francisco, CA
- [Junior Copywriter](https://feeny.ai/job/junior-copywriter-thuma-san-francisco-t1e1jec6y1bc) — San Francisco, CA
- [Store Manager](https://feeny.ai/job/store-manager-thuma-washington-tfk5b23v3gqe) — Washington, DC
- [Digital Merchandising Associate](https://feeny.ai/job/digital-merchandising-associate-thuma-san-francisco-6jgrbs7dex5c) — San Francisco, CA
- [Director, Visual Merchandising](https://feeny.ai/job/director-visual-merchandising-thuma-san-francisco-dz20pyep88qw) — San Francisco, CA
- [Inventory Planner / Senior Inventory Planner](https://feeny.ai/job/inventory-planner-senior-inventory-planner-thuma-san-francisco-myj6kaq7tcpb) — San Francisco, CA
- [Upholstery Finishing Technician](https://feeny.ai/job/upholstery-finishing-technician-thuma-riverside-gzdhsw208eym) — Riverside, CA
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- [Upholstery Finishing Technician](https://feeny.ai/job/upholstery-finishing-technician-thuma-essex-7apbw81x4crf) — Essex, MD
- [Guest Experience Lead](https://feeny.ai/job/guest-experience-lead-thuma-san-francisco-jbzg3xpgr6g6) — San Francisco, CA