--- title: 'Retail Development Manager (Fixed-Term Contract) at Wolt' canonical: 'https://feeny.ai/job/retail-development-manager-fixed-term-contract-wolt-astana-ergdmjdemgns' type: 'job' last_seen: '2026-09-06' --- # Retail Development Manager (Fixed-Term Contract) at Wolt - **Company:** Wolt - **Location:** Astana, Kazakhstan - **Posted:** 2026-05-18 - **Last confirmed live:** 2026-09-06 - **Apply:** https://job-boards.greenhouse.io/wolt/jobs/7938469 ## Job description ## About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we're building the future of retail - and our Retail Account Management Team plays a critical role in shaping how the largest retail chains operate and grow on our platform. We are looking for a Retail Development Manager to join a senior team managing Wolt's strategic supermarket partnerships (Enterprise clients) in Kazakhstan. ## What you’ll be doing In this role, you'll be managing a portfolio of enterprise partners. As Manager, you will own the strategic relationships with key accounts, set team direction and goals, coach your team to deliver excellence, and oversee performance improvement initiatives. You will work closely with your partners, operational stakeholders, and the Retail lead to improve performance, solve operational challenges, and drive sustainable growth across the partnership while building a high-performing, motivated team. This is a fixed-term contract for maternity leave for 1.5 years. Day-to-day in this role: - Guide complex negotiations and structure deals with key retail partners, elevating deal quality and ensuring strong commercial terms that benefit both Wolt and our partners. - Build and maintain robust, strategic relationships with enterprise supermarket partners, deeply understanding their needs and identifying opportunities for account expansion and growth. - Drive portfolio performance by analyzing business and operational metrics, conducting regular quality and satisfaction checks, and identifying growth opportunities and areas for improvement across accounts. - Drive operational excellence together with field stakeholders, including store managers, pickers, and operations teams, to improve picking times, rejection reasons, availability, and fulfillment quality. - Plan and execute collaborative marketing initiatives with retail partners, including co-marketing campaigns that drive sales, increase customer awareness, and strengthen partnerships. - Use dashboards, spreadsheets, and BI tools such as Google Sheets, Power BI, and Looker to monitor KPIs, forecast performance, and make data-informed business decisions. - Set clear KPIs and performance targets for your portfolio, regularly track progress, and take ownership of delivering results against commercial metrics such as GOV, revenue growth, and partner satisfaction. - Own and strategically manage a portfolio of enterprise and tier 1 retail partners, leading quarterly business reviews and strategic discussions with C-level stakeholders while ensuring strong day-to-day account management. - Build and continuously improve best practice account management processes and frameworks that ensure consistency, quality, and scalability in partner collaboration. - Work closely with cross-functional teams to align on partner priorities, remove blockers, and deliver excellent service and outcomes for retail partners. - Act as a trusted advisor to partners by sharing insights, identifying growth opportunities, and proactively recommending improvements based on data and business performance. - Manage your portfolio by example by demonstrating Wolt values, behaviors, and commitment to partner success in every interaction with partners and cross-functional stakeholder Our humble expectations - 3-5 years of solid experience in enterprise account management (retail, FMCG, delivery, marketplace, supermarkets, or distribution). - Strong negotiator who can guide complex deals and elevate deal quality across the team. - Demonstrated ability to drive partner's performance and deliver measurable KPI improvements (GOV, commercial metrics, revenue growth). - Analytical and structured. Comfortable using dashboards and spreadsheets to steer priorities and decisions. - Proficiency with tools: Google Sheets, Google Slides, Power BI, and/or Looker. - Excellent relationship builder who collaborates across Marketing, Operations, and Support to deliver outcomes. - Strong B2B partnership communication experience with the ability to manage expectations and adapt tone based on the audience. - Proven upselling and cross-selling abilities to drive account expansion and growth. - Fluent in Russian and Kazakh (at least conversational level). English at B2 level minimum. Nice to have: - Experience in supermarket or grocery, pharmacy retail segments - Familiarity with marketplace or platform-based business models - Track record of successfully scaling teams or expanding account portfolios - Experience with advanced analytics or business intelligence platforms ## Why you’ll love it - 🚀Global and growing fast: Be part of a fast-moving scaleup - 🤩Ride of a lifetime: Accelerate your career and build your sales skills - 💪Instant impact: Take ownership and make a difference - 💙Big hearts and small egos: Surround yourself with smart, friendly people ## What we offer - 🌍 Independent work in a dynamic, international team - 🩺 Medical Insurance and strengthened sick leaves - 🚀 Career growth and development opportunities - 💙 Employee Assistance Program—therapy and wellbeing support - 🍽️ Discount on your Wolt orders - 🧑‍🎓 Wolt-wide training programs - 🎉 Team budgets for celebrations and bonding - 🍊 Fruits and drinks at the office Next steps* If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙 Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at [careersatdoordash.com/recruitment-scam-awareness](http://careersatdoordash.com/recruitment-scam-awareness). ## About Wolt ## Company Overview - **One-liner**: Wolt is a Helsinki-based technology company that connects people ordering food, groceries, and other goods with courier partners and merchants, enabling rapid delivery in over 1,000 cities across 30+ countries. - **Entity Type**: Private (acquired by DoorDash in 2022 for approximately €7 billion) - **Headquarters**: Helsinki, Finland - **Founded**: 2014 - **Founders**: Miki Kuusi (CEO), Elias Aalto, Juhani Mykkänen, Petri Rahja, Lauri Andler, Mikael Matikainen, and Oskari Pétas ## Core Business - **Primary Industry**: On-demand delivery (food, groceries, and retail goods) / Logistics Technology - **Target Customers**: B2C (consumers ordering delivery), B2B (merchants/restaurants using the platform), and B2B (courier partners earning through deliveries) - **Mission Statement**: "We create technology that brings joy, simplicity and earnings to the neighborhoods of the world." ## Products & Services - **Wolt App (Consumer Platform)**: A mobile and web application allowing users to order food, groceries, and other goods from local restaurants, stores, and Wolt Market for rapid delivery. - **Wolt Market**: The company’s own network of dark stores (small fulfillment centers) that stock groceries and everyday essentials, enabling delivery in minutes. - **Wolt for Merchants**: A B2B SaaS platform and partnership program for restaurants and stores to manage orders, menu, and delivery logistics. - **Wolt Drive**: A logistics API and service enabling businesses to integrate Wolt's delivery network for their own orders (white-label delivery). - **Courier Platform**: The technology and operational system that connects and manages the fleet of 180,000+ active courier partners globally. ## Market Standing - **Valuation/Market Cap**: Acquired by DoorDash in 2022 for ~€7 billion. Current standalone valuation not publicly available. - **Key Metrics**: - **290,000+** active venues (restaurants and stores) on the platform - **50+** million customers - **180,000+** active courier partners - **15,000+** employees - **Notable Investors/Partners**: DoorDash (parent company), Prosus, ICONIQ Capital, 83North, Highland Europe, EQT Ventures, Goldman Sachs, and others (pre-acquisition). - **Growth Signals**: Since joining DoorDash, Wolt has expanded rapidly across Europe, the Middle East, and Asia, launching in new countries and doubling down on grocery (Wolt Market) and retail delivery. ## Competitive Advantages - **Strong Local Brand & Culture**: Wolt has built a highly regarded, "no-politics" culture with a strong emphasis on ownership, kindness, and excellence, making it a top employer in Finland and across its markets. - **Technology-First Approach**: The company is deeply engineering-driven, with a focus on building its own logistics, routing, and marketplace technology from the ground up, rather than relying on third parties. - **Operational Excellence**: Known for a meticulous, data-driven approach to local operations, balancing rapid growth with high-quality execution ("do common things uncommonly well"). - **DoorDash Backing**: As part of the DoorDash group, Wolt has access to massive capital, global expertise, and a shared technology stack, allowing it to compete aggressively with rivals like Uber Eats and Delivery Hero. ## Strategic Focus - **"Deliver (Almost) Everything"**: Wolt is actively expanding beyond food delivery into grocery, convenience, pharmacy, and other retail categories through Wolt Market and merchant partnerships. - **Geographic Expansion**: Continuing to launch in new cities and countries, particularly in Central & Eastern Europe, the Middle East, and Asia, leveraging the DoorDash playbook. - **Deepening Merchant & Courier Relationships**: Investing in tools, earnings, and support for both merchants and courier partners to maintain a high-quality, reliable network. - **Product Innovation**: Building new features for the consumer app, improving logistics algorithms, and developing autonomous delivery capabilities in partnership with DoorDash. ## Why Work Here - **Culture**: Wolt is famous for its low-ego, high-performance culture. The company emphasizes "heart" (treating people kindly), "ambition" (thinking big but staying humble), and "attitude" (taking ownership beyond the obvious). It’s described as a safe space to express opinions, with a no-blame environment. - **Impact & Ownership**: Employees are given significant autonomy and are expected to take ownership of projects from start to finish. The company prides itself on being a place where you can "learn more, build more, and ship more" than elsewhere. - **Diversity**: The team includes over 100 nationalities, with a strong commitment to diversity, equity, and inclusion. - **Work Model**: Wolt supports a hybrid work model (mix of office and remote), though specific policies vary by team and location. Engineering teams are known for having a strong in-office culture in Helsinki, but remote roles exist. - **Perks**: Competitive compensation, stock options (historically), a "twinkle in the eye" atmosphere, and the chance to work on a product used by millions daily. ## Sources 1. [Wolt Careers - Overview](https://careers.wolt.com/en/) 2. [Wolt Careers - Welcome to Wolt](https://careers.wolt.com/en/welcome-to-wolt) 3. [Wolt Careers - Culture](https://careers.wolt.com/en/culture) 4. [Wolt Careers - Teams](https://careers.wolt.com/en/teams) 5. [Wolt Careers - Jobs](https://careers.wolt.com/en/jobs) ## Other roles at Wolt - [Asc. Operations Manager, Supply Acquisition & Activation](https://feeny.ai/job/asc-operations-manager-supply-acquisition-activation-wolt-bratislava-znehpzhg9ah9) — Bratislava, Slovakia / Warsaw, Poland / Wien, Austria / Zagreb, Croatia - [Partnership Manager](https://feeny.ai/job/partnership-manager-wolt-vilnius-pprm23wnavrg) — Vilnius, Lithuania - [Software Engineer](https://feeny.ai/job/software-engineer-wolt-finland-9gk3kjcbpx5e) — Finland - [FullStack Engineer](https://feeny.ai/job/fullstack-engineer-wolt-tallinn-ywjmytstkhx0) — Tallinn, Estonia - [Staff Software Engineer, iOS](https://feeny.ai/job/staff-software-engineer-ios-wolt-helsinki-b8fnf0vgm28p) — Helsinki, Finland - [Grocery Associate - Wolt Market (full-time)](https://feeny.ai/job/grocery-associate-wolt-market-full-time-wolt-baku-jdh1p88tv113) — Baku, Azerbaijan - [Retail Grocery Assistant](https://feeny.ai/job/retail-grocery-assistant-wolt-limassol-gt15kx7rv5k9) — Limassol, Cyprus - [Trust and Safety Associate](https://feeny.ai/job/trust-and-safety-associate-wolt-ramat-gan-9b4eq0z26hr8) — Ramat Gan, Israel - [People Associate (Fixed-Term Contract)](https://feeny.ai/job/people-associate-fixed-term-contract-wolt-budapest-za32352c3p7k) — Budapest, Hungary - [Store Manager (WM)](https://feeny.ai/job/store-manager-wm-wolt-riga-j7s724qza9wp) — Riga, Latvia