---
title: 'Retail Sales Associate / Key Holder at Lovepop'
canonical: 'https://feeny.ai/job/retail-sales-associate-key-holder-lovepop-new-york-nr244mg1xsym'
type: 'job'
last_seen: '2026-11-09'
---

# Retail Sales Associate / Key Holder at Lovepop

- **Company:** Lovepop
- **Location:** New York, NY
- **Compensation:** $18–$20/hr
- **Employment:** part-time
- **Work type:** onsite
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-09
- **Apply:** https://jobs.lever.co/lovepop/97490d98-b8d5-4ce1-8555-0dd34ef5acd7

## Job description

There’s a moment when someone opens a Lovepop card for the first time. The paper lifts, a cherry blossom or a carousel or a dinosaur unfolds in their hands, and their whole expression changes. Creating that moment is the heart of this job. Lovepop designs intricate, hand-assembled pop-up cards and paper sculptures. Our mission is to create one billion magical moments, and our retail stores are where most of them happen. We’re hiring a Key Holder for our Hudson Yards location (20 Hudson Yards, New York, NY 10001 ) — someone who can open and close the store, lead by example, and turn an ordinary afternoon into a great sales day.

## Responsibilities

Customer Experience

- Engage: Greet customers as soon as they walk through the door with a friendly, welcoming demeanor.
- Personalize: Listen to customers’ needs and preferences, tailoring your interactions to make their visit memorable.
- Follow Up: Encourage customers to return by sharing new products, upcoming promotions and our loyalty program.

Product Enthusiasm

- Demonstrate: Actively show customers how our products work and the stories behind them.
- Inspire: Share your own excitement for Lovepop products, creating contagious energy in the store.
- Educate: Provide detailed information about product features and benefits, and answer any question with confidence.

Sales Goals

- Initiate Sales: Approach customers proactively and help them find products they love.
- Upsell: Identify opportunities to suggest additional products that complement a customer’s initial selection.
- Track Progress: Review sales targets and performance regularly, adjusting your approach as needed to hit them.

Customer Assistance

- Consult: Listen closely to customers’ needs and offer thoughtful product recommendations.
- Problem-Solve: Address any concerns or questions so every customer leaves satisfied.
- After-Sale Service: Make sure customers know how to care for their purchase and leave feeling valued.

Store Presentation

- Visual Merchandising: Maintain attractive, well-organized displays that capture customer interest.
- Cleanliness: Ensure the store is clean, tidy and inviting at all times.
- Stock Management: Replenish stock regularly so customers always find their favorite products. Shift

Leadership & Team Spirit

- Open & Close: Open and close the store, set the floor for the day and close it out correctly.
- Collaboration: Support your teammates in achieving store goals and building a positive work environment.
- Initiative: Take proactive steps to address challenges and improve the customer experience.
- Positive Attitude: Bring a positive, enthusiastic attitude to every shift and inspire others to do the same.

## What You'll Bring

- A warm, outgoing presence that makes customers feel welcome within seconds
- Strong communication skills and a real talent for storytelling
- Self-motivation — you make the day happen rather than waiting for it to
- Reliability: you arrive on time, ready to lead, and your team can count on you
- Retail, sales, hospitality or customer service experience preferred, but not required — we’ll teach you the product and the craft
- The ability to stand for 4–8 hour shifts, lift up to 30 pounds and handle inventory counts accurately
- High school diploma or equivalent preferred

If you love working with people and you’re energized by handing someone something they didn’t know they were looking for, we’d love to meet you. Apply today.

## About Lovepop

## Company Overview
- **One-liner**: Lovepop combines art and engineering to create 3D pop-up greeting cards and gifts that turn everyday moments into magical shared experiences.
- **Entity Type**: Private (post-Shark Tank investment; no public ticker or further funding rounds disclosed)
- **Headquarters**: Boston, Massachusetts, USA
- **Founded**: 2014
- **Founders**: Wombi Rose and John Wise

## Core Business
- **Primary industry**: Greeting cards, gifts, and e-commerce (specialty paper products with kirigami-inspired design)
- **Target customers**: B2C (individuals purchasing for holidays, milestones, and everyday occasions); also sold through retail partners across the U.S.
- **Mission statement**: “To create one billion magical moments” – a “magical moment” is defined as a card being bought by a giver and opened by a receiver.

## Products & Services
- **Pop-up Greeting Cards**: Handcrafted 3D paper sculptures using a patented Slicegami™ technique (combining kirigami with ship-design sliceforms). Available for holidays, birthdays, weddings, sympathy, and more.
- **Pop-up Bouquets**: Hand-folded paper flowers that arrive flat and pop into a bouquet.
- **Other Gifts**: Customizable cards, gift sets, and seasonal collections. All products are sold via lovepop.com and at partner retail locations.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed. Lovepop was one of the top 10 Shark Tank investments (since 2015).
- **Key Metric**: Over $300 million in lifetime sales, with annual revenue estimated at $30+ million (as of 2026 based on public job postings).
- **Notable Investors/Partners**: Kevin O’Leary (“Mr. Wonderful”) from ABC’s *Shark Tank*; retail partners include major U.S. chains.
- **Growth Signals**: Year-over-year revenue growth; expansion into new product categories (e.g., bouquets, embroidery); presence in both direct-to-consumer e-commerce and physical retail. The company has opened a design/production office in Da Nang, Vietnam.

## Competitive Advantages
- **Patented Slicegami™ technology** – a proprietary blend of kirigami and naval architecture sliceforms that creates intricate, pop-up structures not easily replicated.
- **Emotional brand connection** – cards are designed to be keepsakes, driving repeat purchases and high customer loyalty.
- **Shark Tank visibility** – national brand recognition and credibility from the show.
- **In-house engineering and design** – combines art with engineering talent, allowing constant innovation in paper mechanics and product development.

## Strategic Focus
- **Scaling production and design capacity** – the Vietnam office indicates a push to increase manufacturing efficiency and design output.
- **Expanding product categories** beyond cards (e.g., bouquets, personalized gifts) to capture more share of the gift market.
- **Omnichannel growth** – strengthening both online direct sales and retail partnerships.
- **Continuing to emphasize “magical moments”** as a measurable KPI for customer satisfaction and retention.

## Why Work Here
- **Culture**: Values-driven environment centered on “engineering, hunger, magic, and connection.” Employees are encouraged to innovate and take ownership.
- **Perks**: Company equity, performance bonuses, employee discounts, generous parental leave, family medical leave, dental insurance, FSA, health insurance, free snacks/drinks, job training + conferences, legal assistance, and customized development tracks.
- **Work Environment**: The primary office is in Boston, MA (onsite). A second office exists in Da Nang, Vietnam. According to recent job listings, ~91% of roles are on-site, 5% hybrid, and 5% remote. The company offers some flexibility but leans toward in-person collaboration.
- **Notable**: Lovepop is a certified “Built In” company with a high reputation score; 14 open positions as of September 2026.

## Sources
1. [lovepop.com – About](https://www.lovepop.com/pages/about-lovepop)  
2. [lovepop.com – Careers/Jobs](https://www.lovepop.com/pages/jobs)  
3. [builtin.com – Lovepop Company Profile](https://builtin.com/company/lovepop)  
4. [jobera.com – Lovepop Careers](https://jobera.com/employer/lovepop/)

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