---
title: 'Retail Store Associate at Rowan'
canonical: 'https://feeny.ai/job/retail-store-associate-rowan-minnetonka-j0jh0p6k7v68'
type: 'job'
last_seen: '2026-09-07'
---

# Retail Store Associate at Rowan

- **Company:** Rowan
- **Location:** Minnetonka, MN
- **Compensation:** $15–$19/hr
- **Employment:** part-time
- **Work type:** onsite
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/heyrowan/19b80f71-1181-430c-9d47-ad31a8b5a0d6

## Job description

About This Role:

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Ridgedale Center studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting into a Area/Studio Manager and Assistant Studio Manager.

What you'll be doing as a Retail Store Associate:

-

Customer Service:

- Warmly greet, and welcome, customers helping create a celebratory environment.
- Check customers in or help them book an appointment leveraging POS, technology and software systems.
- Help customers choose and style their piercing and hypoallergenic non-piercing jewelry.
- Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries.

Sales & Product Knowledge:

- Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items.
- Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions.
- Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers.

Studio Maintenance + Operations:

- Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products.
- Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene.
- Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays.

Team Collaboration:

- Work closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless service to customers.
- Participate in team meetings and training sessions to continuously improve skills and product knowledge.
- Support the team in achieving studio-wide goals and maintaining a positive work environment.

Administrative Duties:

- Process transactions accurately, including sales, returns, and exchanges.
- Assist with inventory management by conducting regular stock checks and replenishing displays as needed.
- Maintain accurate customer records, including consent and waiver forms and aftercare instructions.

Experience we're looking for:

- Retail or service industry experience is a plus.
- You must be able to work weekends, nights and holidays.
- An independent thinker with a can do attitude.
- You love jewelry and helping customers choose their earrings!
- You pride yourself on delivering exceptional customer service.
- You thrive in a busy environment and know how to keep busy when it’s quieter.
- You enjoy spending time with people.
- You are nice, friendly, outgoing, and easy to get along with.
- You like being part of a team.
- You are flexible and willing to lend a helping hand.
- Strong communication skills.
- Strong basic math skills.
- The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required.
- Standing for a full 8-hour shift is a regular part of this role.
- We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.
- You make a commitment and stick to it!

Part-Time Benefits & Perks

- Compensation: $15-19 per hour + commission!
- 401k and Roth IRA Plans.
- Generous employee discounts on our amazing products and services!
- Employee Assistance Program (EAP) Resources.
- Team Member Referral Bonus plan for Studio positions.

Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).

## About Rowan

## Company Overview
- **One-liner**: Rowan redefines ear piercing as a safe, celebratory, medically guided experience performed exclusively by licensed nurses using hypoallergenic jewelry.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2019
- **Founders**: Louisa Serene Schneider

## Core Business
- **Primary industry**: Luxury Goods & Jewelry / Health & Wellness (ear piercing services and hypoallergenic jewelry)
- **Target customers**: B2C – children, teenagers, and adults seeking safe, stylish ear piercings and nickel-free earrings
- **Mission or purpose**: “Piercing for All” – to offer a fun, celebratory, and safe piercing experience for everyone, with a strong emphasis on clinical safety and inclusivity.

## Products & Services
- **Ear Piercing Services**: Performed exclusively by licensed nurses using needle or hand-pressurized devices (no piercing guns). Includes aftercare solutions.
- **Hypoallergenic Jewelry**: Earrings made from 14K solid gold, gold vermeil, sterling silver, and gold plating – all nickel-free and designed for sensitive ears.
- **Clinical Training (Rowan Clinical Piercing Standard®)**: Proprietary curriculum delivered through the Ear Piercing Institute to ensure consistent, safe piercing protocols.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding – $29.3M (Seed $4M in 2019, Series A $5.3M in Feb 2021, Series B $20M in Oct 2021)
- **Notable Investors/Partners**: VMG Partners (led Series B); Medical Advisory Board
- **Growth Signals**: 232 employees (+28.8% YoY); 76 active job postings (+145.2% YoY); expanding to 100+ cities nationwide; strong year-over-year headcount and hiring growth.

## Competitive Advantages
- **Clinical Safety**: All piercings performed by licensed nurses, not retail staff – a unique trust differentiator.
- **Proprietary Training**: Rowan Clinical Piercing Standard® ensures consistent, high-quality procedures across all studios.
- **Hypoallergenic Focus**: Premium, nickel-free jewelry reduces allergic reactions, appealing to customers with sensitive ears.
- **No Piercing Guns**: Use of needles or hand-pressurized devices reduces tissue trauma and infection risk.
- **Woman-Founded & Women-Led**: Strong leadership team with a values-driven culture.

## Strategic Focus
- **National Expansion**: Rapidly opening studios in new cities (currently hiring in New York, Boston, Chicago, and 100+ other locations).
- **Omnichannel Growth**: Combining physical studios with e-commerce for jewelry sales.
- **Talent Acquisition**: Scaling corporate and studio teams to support growth, with emphasis on licensed nurses, store managers, and corporate roles in operations, marketing, and supply chain.

## Why Work Here
- **Culture**: Values-driven, inclusive, celebratory, and safety-first. “Retail Reinvented” blending clinical precision with hospitality.
- **Work Environment**: Studio roles are on-site; corporate roles are likely based in New York HQ (hybrid/office policy not explicitly stated but typical for retail HQ).
- **Benefits**: Competitive pay + bonus, medical/dental/vision insurance, retirement planning, Employee Assistance Program, generous jewelry discounts, paid time off (full-time).
- **Training**: Comprehensive training provided for all roles – nurses receive proprietary clinical training; studio associates learn customer care, styling, and product knowledge.
- **Growth Opportunities**: Clear leadership pathways for nurses and managers; fast-growing company offers upward mobility.

## Sources
1. [LinkedIn – Rowan Company Page](https://www.linkedin.com/company/hey-rowan)
2. [Rowan Careers Page](https://heyrowan.com/pages/careers-at-rowan)
3. [Lever Careers Page – Rowan](https://jobs.lever.co/heyrowan)
4. [The Org – Rowan](https://theorg.com/org/heyrowan)

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