---
title: 'Retail Success Manager at Alma'
canonical: 'https://feeny.ai/job/retail-success-manager-alma-paris-8dxxpn2q6k1k'
type: 'job'
last_seen: '2026-10-31'
---

# Retail Success Manager at Alma

- **Company:** Alma
- **Location:** Paris, France
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-10-31
- **Apply:** https://job-boards.eu.greenhouse.io/alma31/jobs/5020356101

## Job description

🧡 About Alma

At Alma, we believe sustainable commerce depends on fair, well-balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.

Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.

As the buy now pay later leader in France and active in 10 European countries, we've empowered over 25,000 merchants and 10 million consumers.

With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!

👐 About the team

The Account Management team partners with Alma's mid-market and enterprise merchants to maximize the value they get from our payment solutions. Within this team, the Retail Success Manager (POS) focuses on the adoption and performance of Alma in physical stores, working at the intersection of merchant strategy, field execution, training and commercial animation.

Reporting to the Head of Account Management, you will collaborate closely with Account Managers, Operations, Revenue, Marketing and Product teams, as well as with merchant stakeholders from retail directors to store managers and sales associates.

This is a full-time position based in Paris, with regular travel to merchant stores and retail networks.

💼 About the job

As Retail Success Manager (POS), you will help large retail networks turn Alma's in-store payment solution into a concrete business driver. You will make sure that decisions and action plans taken at head-office level are effectively implemented in stores, and that retail teams understand, promote and use Alma with their customers.

Drive POS adoption and revenue

- Own your individual revenue quota through the adoption and performance of Alma at merchant POS locations, including share of checkout.
- Work hand-in-hand with Account Managers and merchants to define and execute action plans that unlock the full potential of each retail network.

Build trusted relationships across the retail network

- Develop strong relationships with key stakeholders, from retail and regional directors to store managers, sales associates and cashiers.
- Be present in the field through store visits, calls and hands-on support, adapting your approach to different levels of seniority, cultures and professional roles.

Activate and engage store teams

- Coordinate with Operations and merchant stakeholders to ensure that training programs are delivered and that store teams can confidently explain, promote and use Alma.
- Design and manage commercial animation initiatives, such as store-level challenges, incentives, webinars and retraining sessions.

Measure performance and scale what works

- Monitor adoption, POS performance and customer feedback, report on key metrics and take corrective action when needed.
- Identify, share and replicate best practices that improve Alma's in-store adoption and merchant performance.

🧰 You will work with

Alma Dashboard, CRM, Slack, Google Workspace.

🧩 About you

To succeed in this job

- You have 7+ years of experience in the retail industry, including experience managing a point-of-sale environment or large in-store teams.
- You build trust quickly and can influence stakeholders across a wide range of roles, from executive sponsors to store teams.
- You are highly organized and able to manage multiple merchants, retail locations, action plans and timelines at once.
- You are data-driven, impact-oriented and comfortable taking ownership, making decisions and getting hands-on in the field.

And it will be nice if you also

- You have experience working with retail networks, franchises or multi-site organizations.
- You have experience in training, change management, sales enablement or commercial animation.
- You have worked in payments, BNPL, SaaS, e-commerce or another fast-paced, customer-focused environment.
- You are fluent in French and can work professionally in English.

Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience.

🧘 What’s in it for you

If you join, you will be able to grow and impact on:

- Making a direct and measurable contribution to the growth of Alma's in-store business and to the success of major retail partners.
- Working across strategy and field execution, with the autonomy to design initiatives that make a difference for merchant teams and consumers.
- Building deep expertise in retail, payments and commercial activation while collaborating with Account Management, Operations, Revenue, Marketing and Product teams.

🤑 Compensation & Benefits

- Competitive salary based on 12 months
- Profit-sharing and employee savings plan
- Health insurance: 100% covered by Alma including family package
- Disability insurance: 100% covered by Alma
- Sport: partnerships with Gymlib and ClassPass, or €30/month reimbursement for your sports activities
- Maternity/paternity leave: salary maintained at 100% during leave with no seniority requirement. Return to work at a 4/5 schedule paid at 100% for 8 weeks.
- Sustainable Mobility Package (FMD): €544.80/year, excluding full-remote contracts
- Meal vouchers: €10/day, 50% covered by Alma
- Mental health: free access to the MindDay platform
- Paid time off: 25 days/year, plus additional paid leave for employees on executive contracts
- Access to our Learning & Development Platform
- 2 weeks of full remote possible per year in summer

🎯 Interview Process

- Video call with a Talent Acquisition team member to understand your path and motivation, and present the role.
- Video call with your future manager to deep dive into the role, the team and your profile, and answer your questions.
- Case study presentation with 2-3 team members, ideally in-house, to assess your practical knowledge and approach to a POS activation challenge.
- 1 or 2 additional interviews customized to the role's level to further assess your skills and team fit.

🌍 Diversity & Inclusion

At Alma, we believe that diversity fuels innovation and makes our community stronger. We are committed to building a workplace where every person feels seen, respected and empowered to do their best work whatever their gender, background, ethnicity, age, sexual orientation, religion, disability or lived experience. As an equal opportunity employer, we welcome applicants from all walks of life, and all employment decisions are made based on qualifications, merit and business needs.

## About Alma

## Company Overview
- **One-liner**: Alma simplifies access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and manage their practices.
- **Entity Type**: Private (Acquired) – acquired by Spring Health in January 2026
- **Headquarters**: Brooklyn, New York, United States
- **Founded**: 2018
- **Founders**: Not publicly disclosed in available sources

## Core Business
- **Primary industry/industries**: Mental Health Care, Health Tech
- **Target customers**: B2B (therapists, health plans) and B2C (individuals seeking therapy)
- **Mission or purpose statement**: “Simplify access to high-quality, affordable mental health care.”

## Products & Services
- **Alma Membership**: A subscription-based platform for therapists that includes lead generation via a personalized matching service and online directory, telemedicine software, billing, scheduling, insurance support, training, and education ([helloalma.com](https://helloalma.com/), [cbinsights.com](https://www.cbinsights.com/company/alma-2)).
- **Free Therapist Directory**: A public directory where individuals can search for therapists who accept their insurance, with a typical cost of $20 per session for insured clients ([helloalma.com](https://helloalma.com/)).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by Spring Health; terms not public)
- **Key Metric**: Total funding raised – $220.5M (or $222.03M per CB Insights) across Seed, Series A, B, C, and D rounds ([linkedin.com](https://www.linkedin.com/company/withalma), [cbinsights.com](https://www.cbinsights.com/company/alma-2))
- **Notable Investors/Partners**: Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, Rainfall Ventures, and Spring Health ([greenhouse.io](https://job-boards.greenhouse.io/alma), [linkedin.com](https://www.linkedin.com/company/withalma))
- **Growth Signals**: Network includes over 20,000–24,000 therapists; employees grew ~14.6% YoY to 810; acquired by Spring Health in January 2026 to expand insurance reach and address care continuity ([cbinsights.com](https://www.cbinsights.com/company/alma-2), [linkedin.com](https://www.linkedin.com/company/withalma)); named among Inc.’s Best Workplaces in 2022, 2023, and 2024 ([greenhouse.io](https://job-boards.greenhouse.io/alma))

## Competitive Advantages
- **Insurance network expertise**: Alma’s core value is making it easy for therapists to accept insurance (a notoriously complex process), which differentiates it from many direct-pay-only platforms.
- **Integrated platform**: Combines practice management (scheduling, billing, telemedicine) with a consumer-facing directory and insurance reimbursement support, creating a sticky ecosystem for providers.
- **Scale and brand**: With 24,000+ therapists and presence in all 50 states, Alma has built a large, trusted network that attracts both providers and patients.
- **Acquisition by Spring Health**: Joining forces with a precision mental health leader creates a combined offering that spans the full care continuum, potentially increasing resources and reach ([cbinsights.com](https://www.cbinsights.com/company/alma-2)).

## Strategic Focus
- **Integration with Spring Health**: Post-acquisition, Alma is likely focused on integrating its provider network and tools with Spring Health’s employer-facing precision mental health platform to provide seamless care continuity.
- **Expanding insurance reach**: Continuing to simplify insurance acceptance for therapists and expanding partnerships with health plans.
- **Scaling the provider network**: Growing the directory and membership base to improve access for consumers nationwide.

## Why Work Here
- **Mission-driven culture**: Alma’s mission to make mental health care accessible and affordable resonates with employees seeking purpose in their work.
- **Remote-first policy**: Most roles are listed as “Remote, Contiguous US,” offering flexibility (evident from job postings on Greenhouse).
- **Awards and recognition**: Named an Inc. Best Workplace for three consecutive years (2022–2024), indicating strong employee satisfaction.
- **Growth and stability**: Despite recent acquisition, the company continues to hire (8 open positions as of search) and has maintained a ~14.6% YoY headcount increase. The combination with Spring Health may provide additional resources and career development opportunities.
- **Engineering and data culture**: Active roles in Data Science, Business Intelligence, Engineering, and Product suggest a data-driven, tech-enabled environment.
- **Collaborative environment**: Emphasis on supporting therapists (the “Alma membership”) and a team-oriented approach to solving complex healthcare challenges.

## Sources
1. [helloalma.com](https://helloalma.com/)
2. [job-boards.greenhouse.io/alma](https://job-boards.greenhouse.io/alma)
3. [cbinsights.com](https://www.cbinsights.com/company/alma-2)
4. [linkedin.com/company/withalma](https://www.linkedin.com/company/withalma)

## Other roles at Alma

- [Brand Designer](https://feeny.ai/job/brand-designer-alma-paris-ng6ezfvvyvh3) — Paris, France
- [Senior Product Manager - Checkout Experience](https://feeny.ai/job/senior-product-manager-checkout-experience-alma-paris-er6cx7ctn1r0) — Paris, France
- [Senior Account Manager](https://feeny.ai/job/senior-account-manager-alma-paris-a6vzkg68qqws) — Paris, France
- [Account Executive Large Accounts - Spain](https://feeny.ai/job/account-executive-large-accounts-spain-alma-madrid-kh9d6gr0vpny) — Madrid, Spain
- [Account Executive - Portuguese market](https://feeny.ai/job/account-executive-portuguese-market-alma-madrid-hvfsag98dp78) — Madrid, Spain
- [Senior Account Performance Manager](https://feeny.ai/job/senior-account-performance-manager-alma-paris-cjxc0nzz0n4d) — Paris, France
- [Experimentation & Tracking engineer](https://feeny.ai/job/experimentation-tracking-engineer-alma-paris-vkm3gxmnsr5r) — Paris, France
- [Lifecycle Marketing Manager](https://feeny.ai/job/lifecycle-marketing-manager-alma-paris-dbjeywp8p182) — Paris, France
- [Mobile Engineer - React Native (Paris or Remote France)](https://feeny.ai/job/mobile-engineer-react-native-paris-or-remote-france-alma-paris-e4vqa7xh8zp9) — Paris, France
- [Business Analyst](https://feeny.ai/job/business-analyst-alma-paris-8pg0at30ct76) — Paris, France