---
title: 'Retail Training and Communications Coordinator (Bilingual), Operational Solutions at ARC''TERYX'
canonical: 'https://feeny.ai/job/retail-training-and-communications-coordinator-bilingual-operational-solutions-gdrqssxgy1p2'
type: 'job'
last_seen: '2026-10-27'
---

# Retail Training and Communications Coordinator (Bilingual), Operational Solutions at ARC'TERYX

- **Company:** ARC'TERYX
- **Location:** North Vancouver, Canada
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.lever.co/arcteryx.com/0e0f96fa-3f4b-4c6d-b505-e6eab1d0899f

## Job description

Your Opportunity at ARC’TERYX:

As the Retail Training and Communications Coordinator on the Operational Solutions team, you will support the delivery of NAM Retail Training and Communications across our store network. This is a coordination-heavy role at the centre of two connected disciplines – training and communications – working closely with the managers and program managers on Retail Training and Communications – NAM to keep programs organized, on schedule, and effectively delivered to stores. This role requires exceptional organization, strong written and verbal communication skills, and the ability to manage multiple training and communication projects at once in a fast-paced retail environment. The ideal candidate is passionate about retail training and communications, enjoys the logistics of bringing programs and learning events to life, and thrives on keeping complex, multi-stakeholder projects moving forward. The ideal candidate is passionate about retail training and communications, enjoys solving problems, and thrives in supporting teams through clear processes and effective coordination. Meet Your Future Team: The Operational Solutions team designs the ideal conditions for stores to get everything done. We act as a cornerstone of our channel team, and we are the conduit between the retail stores and the cross-functional partners at HQ. Based at HQ, Operational Solutions is responsible for representing stores in cross-functional projects; partnering to create clear, concise store communications, implement programs to stores, develop store operating frameworks and define recurring processes.

If you were the Retail Training and Communications Coordinator, Operational Solutions now, here are some of the core activities you would be doing:

- Partnering with Training & Communications Program Managers to gather information, track action items, and ensure alignment on projects and programs, both initiative and cyclical
- Supporting the coordination and delivery of NAM Retail Training initiatives, including core and cyclical training programs
- Coordinating NAM Retail Communications, ensuring stores receive clear, accurate, and timely information
- Supporting the planning and logistics of training and learning events, including timelines, milestones, and on-the-ground coordination
- Maintaining accurate data set for the NAM Retail Training & Communications team’s day-to-day programs and initiatives
- Partnering with the Senior Manager, Retail Training and Communications – NAM and cross-functional stakeholders to gather information, track action items, and ensure alignment on projects

Here are some of the things you could be working on in the future:

- Supporting the development and improvement of processes to keep pace with a high growth organization
- Supporting the rollout of new retail programs, systems, and operating procedures
- Identifying opportunities to streamline processes and reduce operational complexity for stores
- Partnering on initiatives supporting business growth, and evolving retail operating models
- Contributing to continuous improvement projects that improve the store experience and operational effectiveness

Are you the next Retail Training and Communications Coordinator, Operational Solutions?

- You are fluent in English and French (spoken and written)
- You have a degree or post-secondary education in business, communications, education, or a related field, or equivalent experience
- You have 2+ years of experience in coordination, communications, or project coordination
- You have 2+ years of experience working in a retail environment
- You are exceptionally organized, with an eye for detail and accuracy
- You are open and approachable, with a customer-service focused mentality
- You have excellent interpersonal and communication skills, and a demonstrated ability to build relationships across all levels of the organization
- You can multi-task, meet deadlines, and manage priorities while working in a fast-paced environment
- You have strong project coordination skills and are comfortable tracking timelines, tasks, and deliverables
- Experience planning or supporting learning events – including the logistics, lead-up, and milestones involved – is a strong asset
- Experience working within a communications or training function is a strong asset
- You are proficient in tools like Excel, AI tools, PowerPoint, Word, and Smartsheet; experience with Zipline or similar employee communication platforms is a strong asset
- You remain highly flexible and adaptable when faced with ambiguity
- Your passion for your work is paralleled by your passion for getting outside and living

Compensation: The salary range for this role is: CAD$71,000 - CAD$93,000

Total Rewards Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility. We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team. In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life: Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP). Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable. Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore). Family support - Parental leave top-up and a nesting period for new parents. Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear). *Eligibility for certain programs may vary by role.

## Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. Leave it Better We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.

## About ARC'TERYX

## Company Overview
- **One-liner**: Arc’teryx designs and manufactures premium technical outdoor apparel, equipment, and footwear for mountain athletes and outdoor enthusiasts.
- **Entity Type**: Private – owned by Amer Sports Canada, Inc. (subsidiary of Amer Sports, which is privately held by a consortium led by ANTA Sports)
- **Headquarters**: North Vancouver, British Columbia, Canada
- **Founded**: 1989
- **Founders**: Founded by a crew of Vancouver-based climbers (specific individuals not publicly named)

## Core Business
- Primary industry: Apparel & Fashion – technical outdoor gear and apparel
- Target customers: B2C – mountain athletes, climbers, trail runners, hikers, and outdoor enthusiasts (from pros to weekend warriors)
- Mission/purpose: “Leave It Better” – a commitment to designing for a better future, reducing environmental impact, and making the outdoors accessible to everyone.

## Products & Services
- **Technical Apparel**: Jackets (e.g., Alpha SV, Atom), pants, baselayers, and mid-layers for climbing, skiing, and alpine use.
- **Footwear**: Hiking, trail running, and approach shoes designed for mountain terrain.
- **Packs & Harnesses**: Backpacks, climbing harnesses (the company’s original product), and other load-carrying gear.
- **Accessories**: Beanies, gloves, and other outdoor essentials.
- **Services**: In-store product repair and maintenance (Arc’teryx ReBIRD™), gear rental (select locations), and a loyalty/recognition program (Arc’Adventure).

## Market Standing
- **Valuation/Market Cap**: Not publicly available. Arc’teryx is a subsidiary of Amer Sports, which was acquired in 2019 by a consortium led by ANTA Sports; no separate valuation is disclosed.
- **Key Metric**: Retail presence in over 2,400 locations worldwide; global brand with company-owned stores across North America, Europe, China, and Asia Pacific.
- **Notable Investors/Partners**: Parent company Amer Sports (privately held); key partners include athletes, guides, and outdoor industry organizations.
- **Growth Signals**: Continued expansion into new international markets (e.g., China Mainland and Asia Pacific); growing direct-to-consumer retail network; investment in sustainability initiatives and manufacturing capacity (ARC’One facility in New Westminster, BC).

## Competitive Advantages
- **Design & Testing**: Utilizes athlete and guide feedback loops and in-situ testing in the Coast Mountains of British Columbia to refine products under extreme conditions.
- **Innovation Leadership**: Industry-leading technologies like Gore-Tex Pro laminates, WaterTight™ zippers, and advanced seam construction.
- **Heritage & Brand Loyalty**: Founded by climbers in 1989; deep credibility among technical mountain athletes and a cult-like following.
- **Sustainability Commitment**: Absolute emissions reduction targets aligned with the Paris Agreement (1.5°C) and a Circular Economy program (ReBIRD repair/reuse).

## Strategic Focus
- **Sustainability**: Reducing environmental impact through durable, repairable products and setting science-based carbon targets.
- **Global Growth**: Expanding retail footprint in high-growth regions (Asia Pacific, Europe) while strengthening direct-to-consumer channels.
- **Product Diversification**: Broadening footwear and trail-running lines to capture more of the outdoor active market.
- **Culture & Talent**: Investing in leadership development, equity and inclusion programs, and flexible work models to attract and retain top talent.

## Why Work Here
- **Culture**: “Leave It Better” mindset; emphasis on curiosity, collaboration, and commitment. Inclusive workplace with Employee Belonging Councils and dedicated EDI team.
- **Work Policy**: Hybrid office model with work-from-home accessibility; headquarters in North Vancouver at the base of a trail network for daily inspiration.
- **Perks & Benefits**:
  - Comprehensive health, dental, and vision plans.
  - 401K/RRSP matching and annual incentive bonus.
  - Parental leave program.
  - Arc’Adventure employee recognition program (all-expenses-paid outdoor trip for a week).
  - Learning and development programs (leadership development, skill-building).
  - Onsite amenities at ARC’One manufacturing hub (gym, free shuttle, cultural celebrations, ESL courses).
- **Engineering/Creative Culture**: Close collaboration between designers, athletes, and makers for rapid iteration; human-centred design approach.

## Sources
1. [linkedin.com](https://linkedin.com/company/arc-teryx-equipment-inc-)
2. [arcteryx.com](https://arcteryx.com/us/en/explore/whoweare)
3. [arcteryx.com](https://arcteryx.com/us/en/careers/corporate-opportunities)
4. [arcteryx.com](https://arcteryx.com/gb/en/careers)
5. [jobs.lever.co](https://jobs.lever.co/arcteryx.com?workplacetype=hybrid)

## Other roles at ARC'TERYX

- [Assistant Store Manager Edinburgh (m/f/d)](https://feeny.ai/job/assistant-store-manager-edinburgh-m-f-d-arc-teryx-edinburgh-2etek72p91j9) — Edinburgh, United Kingdom
- [Store Manager (m/f/d) - Edinburgh](https://feeny.ai/job/store-manager-m-f-d-edinburgh-arc-teryx-edinburgh-gatnkvrn24nb) — Edinburgh, United Kingdom
- [Product Guide - Seasonal](https://feeny.ai/job/product-guide-seasonal-arc-teryx-montreal-xm65a8g9dsbz) — Montréal, Canada
- [Shipper/Receiver (Temporary)](https://feeny.ai/job/shipper-receiver-temporary-arc-teryx-new-westminster-0dqs2yvn0rz4) — New Westminster, Canada
- [People & Culture Generalist](https://feeny.ai/job/people-culture-generalist-arc-teryx-new-westminster-tv8n4zrv6pj4) — New Westminster, Canada
- [Senior Manager, Distributions & Transportation - APAC](https://feeny.ai/job/senior-manager-distributions-transportation-apac-arc-teryx-tokyo-eya200hggewf) — Tokyo, Japan
- [Account Manager, PRO - USA](https://feeny.ai/job/account-manager-pro-usa-arc-teryx-united-states-6xm1ajsdpx7d) — United States
- [Designer 2 – Women’s Hike](https://feeny.ai/job/designer-2-women-s-hike-arc-teryx-north-vancouver-k16hr3qhdnrx) — North Vancouver, Canada
- [Colour Designer 1, Footwear](https://feeny.ai/job/colour-designer-1-footwear-arc-teryx-portland-fky373g92b9z) — Portland, OR
- [Community Marketing Specialist](https://feeny.ai/job/community-marketing-specialist-arc-teryx-goyang-qs7dfh0vt6bd) — Goyang, South Korea