---
title: 'Retention Manager at Kiwi.com'
canonical: 'https://feeny.ai/job/retention-manager-kiwi-com-prague-pzsqdqfck8fw'
type: 'job'
last_seen: '2026-09-07'
---

# Retention Manager at Kiwi.com

- **Company:** Kiwi.com
- **Location:** Prague, Czech Republic
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-14
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/kiwi-com/2b2410ee-4c49-4f89-b89e-6da87e15eb24

## Job description

## ABOUT KIWI.COM

Kiwi.com is a leading global travel-tech company headquartered in the Czech Republic. Our innovative algorithm enables users to find better route options and prices other search engines can’t see, daily performing billions of price checks across 95% of global flight content. Are you bold, bright and curious? Join a global business that’s still got a start-up heart.

## ABOUT THE CUSTOMER RETENTION TEAM

We turn one-time bookers into loyal, repeat Kiwi.com travelers across the entire lifecycle. Operating as a high-talent, AI-native squad, we treat our database as a growth engine—running omnichannel campaigns for millions of customers while leveraging AI to segment more effectively, personalize at scale, and ship faster. If you want your work to directly drive customer lifetime value and company revenue through constant experimentation, you’ll fit right in.

## WHAT YOU WILL DO

- Shape and drive the overall retention and lifecycle marketing strategy by turning business goals into CRM initiatives that directly boost repeat bookings, engagement, and customer loyalty.
- Own lifecycle communications end-to-end across email, push, in-app, and web banners—partnering closely with product teams to keep touchpoints seamless, consistent, and impactful.
- Plan, execute, and optimize high-impact omnichannel campaigns from audience definition to launch, using A/B testing and cohort analysis to continuously refine performance.
- Integrate AI tools into your daily workflow to brainstorm ideas, build ROI estimates, draft and variant-test copy, refine segmentation, and automate routine tasks into repeatable processes.
- Drive key retention KPIs like repeat booking frequency, customer lifetime value, and churn reduction while partnering with data teams to turn cohort insights into quick decisions.
- Scale automated programs by finding fresh opportunities where AI and automation can close gaps in personalization and lifecycle journeys.
- Collaborate cross-functionally as the go-to partner for retention topics, aligning lifecycle strategies with broader company milestones.

## WHAT YOU WILL NEED

- Fluent English skills (both written and spoken) with a knack for communicating clearly, thoughtfully, and empathetically across global teams.
- A proven track record in CRM, lifecycle marketing, or retention where you’ve successfully designed and scaled customer engagement strategies.
- Hands-on comfort with AI tools, including effective prompting, chaining AI into real daily workflows, and critically evaluating outputs to build smarter campaigns.
- An analytical mindset with strong proficiency in reading customer data, identifying patterns, and turning insights into direct action.
- Deep familiarity with customer lifecycle management, segmentation, A/B testing, personalization, and marketing automation tools.
- Strategic vision combined with execution strength—you love setting the direction just as much as launching the campaigns yourself.
- Warm stakeholder management skills that make building relationships, aligning goals, and influencing teams feel effortless.
- A natural sense of ownership and accountability—you view the customer database as a space to innovate and take full pride in your outcomes.

## WE OFFER YOU

- We give our employees the freedom to choose between the environment of work from home and our office in Prague, situated in the heart of the Karlin district with an in-house gym, sleeping spots, canteen, showers, chillout zones, and free refreshments.
- We enjoy benefits, such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework.
- Annual financial bonus based on company and individual performance.
- Relocation package (including visa transfer support).
- We're rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries.
- Grow.Kiwi program which supports parents and keeps them engaged with the company.
- Dogs are welcome in our offices.

INTERESTED? JOIN US AND HELP US MAKE TRAVEL MORE ACCESSIBLE TO ALL.

Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at: https://jobs.kiwi.com/recruitment-privacy-policy/.

## About Kiwi.com

## Company Overview
- **One-liner**: Kiwi.com is an international online travel agency that uses proprietary "virtual interlining" technology to combine flights from different airlines into a single itinerary, enabling travelers to find unique, low-cost flight combinations.
- **Entity Type**: Private (acquired by General Atlantic in 2019)
- **Headquarters**: Brno, Czechia
- **Founded**: 2012 (originally as Skypicker; rebranded to Kiwi.com in 2016)
- **Founders**: Oliver Dlouhý

## Core Business
- **Primary Industry**: Online Travel Agency / Travel Technology
- **Target Customers**: B2C (leisure and business travelers), B2B (partnerships with other OTAs and airlines)
- **Mission/Purpose**: "To break down barriers to make sure low-cost travel is open and accessible to all." The company aims to remove frustration and anxiety from travel by creating innovative products and services.

## Products & Services
- **Kiwi.com Website & App**: A flight-focused search engine that processes over 100 million searches daily across 500+ airlines. It uses "virtual interlining" to combine non-partnered airlines into single itineraries, finding routes that traditional search engines cannot see.
- **Kiwi.com Guarantee**: An integrated protection package that includes Disruption Protection (covering cancellations, major delays, and changes), automatic check-in with boarding passes sent to the user's device, live trip updates, and instant credit for canceled flights.
- **Teaming with Airlines**: Kiwi.com is the first OTA partner of Ryanair, Europe's largest airline, and works with other major low-cost and legacy carriers (Wizz Air, easyJet, Vueling, Qatar Airways, etc.).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (acquired by General Atlantic in 2019 for approximately $151.8 million)
- **Key Metric**: Annual Revenue of $55 million (latest available data); Total Funding $101.9 million (across 6 rounds, including a $500,000 seed round in 2013)
- **Notable Investors/Partners**: General Atlantic (majority owner), Amadeus (partnership to create largest local flights database)
- **Growth Signals**: Sold 25 million flight seats in 2023; operates in 34 countries with 6 core office locations; hit an all-time record of bookings processed and customers served in 2022; 800+ employees representing 63 nationalities.

## Competitive Advantages
- **Virtual Interlining Technology**: Proprietary technology that combines non-partnered airlines into a single itinerary, creating unique, affordable routes that cannot be found on other platforms.
- **Scale & Data**: Processes over 100 million flight searches daily across 500+ airlines, giving it a massive data advantage in route optimization and pricing.
- **Kiwi.com Guarantee**: A strong value proposition that reduces traveler anxiety by offering disruption protection, automatic check-in, and instant credit, differentiating it from standard OTAs.
- **First-Mover with Ryanair**: Being the first OTA partner of Europe's largest low-cost carrier provides a significant competitive edge in the budget travel segment.

## Strategic Focus
- **Global Travel App Ambition**: Aiming to become a global travel app that makes air travel simple, focusing on innovative products that remove travel friction.
- **Technology Leadership**: Continued investment in proprietary technology and data processing to maintain the virtual interlining advantage.
- **Customer Experience**: Deepening the Kiwi.com Guarantee and support services to build trust and loyalty.
- **Partnership Expansion**: Growing airline and OTA partnerships to expand inventory and reach.

## Why Work Here
- **Culture & People**: Highly international environment (63 nationalities) with a focus on travel and technology. The company describes itself as "designed by travelers for travelers."
- **Work Environment**: 6 core office locations (Brno HQ, Barcelona, and others). Hybrid/remote policies likely vary by role and location.
- **Dog-Friendly**: 90+ dogs in the office, indicating a relaxed and pet-friendly culture.
- **Engineering Culture**: Strong emphasis on tech community events and open-source contributions. The company hosts regular tech events and encourages knowledge sharing.
- **Employee Rating**: 3.6/5.0 on LinkedIn (445 reviews), with Work-Life Balance rated 4.1, Culture 3.8, and Career Opportunities 3.4.
- **Growth & Impact**: Opportunity to work on a platform serving millions of travelers globally, with a clear mission and a product that genuinely changes how people travel.

## Sources
1. [jobs.kiwi.com](https://jobs.kiwi.com/about-us/)
2. [kiwi.com](https://www.kiwi.com/en/pages/content/about/)
3. [linkedin.com](https://cz.linkedin.com/company/kiwi.com/life)
4. [kiwi.com](https://www.kiwi.com/en/)

## Other roles at Kiwi.com

- [GL and Reporting Lead](https://feeny.ai/job/gl-and-reporting-lead-kiwi-com-brno-600afjw4asf4) — Brno, Czech Republic
- [Retention Manager](https://feeny.ai/job/retention-manager-kiwi-com-brno-gz6ve372rfgw) — Brno, Czech Republic
- [Senior Business Analyst - CS Analytics](https://feeny.ai/job/senior-business-analyst-cs-analytics-kiwi-com-barcelona-arszj8aj28r7) — Barcelona, Spain
- [Senior Software Engineer - Flight Experience](https://feeny.ai/job/senior-software-engineer-flight-experience-kiwi-com-prague-p2jz80sxbxer) — Prague, Czech Republic
- [Senior Software Engineer - Flight Experience](https://feeny.ai/job/senior-software-engineer-flight-experience-kiwi-com-brno-yy5kkxs2tdd5) — Brno, Czech Republic
- [AI Engineer - Security](https://feeny.ai/job/ai-engineer-security-kiwi-com-brno-z9eynn97rcfq) — Brno, Czech Republic
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