---
title: 'Retention Marketing Specialist at Knix'
canonical: 'https://feeny.ai/job/retention-marketing-specialist-knix-toronto-7cb9hvmdg4g4'
type: 'job'
last_seen: '2026-11-01'
---

# Retention Marketing Specialist at Knix

- **Company:** Knix
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.lever.co/knix/4d1309d9-b44c-4203-9fd2-40cff39d0bc0

## Job description

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free.  Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space.  We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon.  We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix.  Come join us if you are looking for a purpose-driven and authentic career!

The Opportunity

- Overseeing the day-to-day, hands-on execution of all things email & SMS campaign marketing for KW. This includes managing campaign calendar, briefing, creative approvals, QA and execution of daily campaigns. Campaigns are hyper targeted and personalized, you'll build all audience segments
- Partner closely with Customer Experience, IMC, Creative, Product, and Digital Merchandising teams to ensure campaigns are meeting overall brief and company OKRs
- Handling the execution of direct mail marketing campaigns
- Working closely with Retention Marketing Managers to implement campaign strategy and execution roadmap
- Understanding customer lifecycle and identifying opportunities for personalized communication
- Embracing the test and iterate mindset and playing an active role in devising, executing, and analyzing tests
- Staying up-to-date with trends and best practices in Email and SMS marketing

## Qualifications

- You bring 1–5 years of experience in email marketing
- You have hands-on experience with Klaviyo
- Having experience with Attentive,Figma, and Shopify is an asset
- You are organized, detail-oriented, and reliable
- You are a creative problem solver
- You possess strong time management skills and a dependable work ethic
- You have a deep sense of responsibility and accountability
- You are adaptable, self-motivated, and take initiative
- You thrive in dynamic work environments with tight deadlines and fast turnarounds

Salary

- Starting at $66,000 CAD annually

## Compensation & Care

Transparency is at the heart of everything we do, including how we pay. The posted expected salary for this role represents candidates developing new skills within the position. Increased salaries represent those who are more proficient or have achieved mastery and deep institutional knowledge over time. Your specific offer will rely on your unique experience and our team's current needs.

Rewards are not just about your regular pay and annual bonuses. We believe rewards should support your whole life, not just your work. That’s why we cover 100% of the premiums for your health, dental, and Health Spending Account (HSA) through our benefits provider. We offer our employees generous coverage for paramedical services, mental health support, and vision care. You’ll also gain access to Dialogue, an app for virtual coaching, therapy, and legal counseling.

Beyond vacation, you’ll get 3 Floater Days and 10 Sick Days every year. We also help you disconnect by extending long weekends—giving you 4 extra paid days off attached to Victoria Day, Canada Day, Civic Holiday, and Labour Day.

When your family grows, we’re there for you. Our Paid Parental Leave plan tops up your salary to 80% for 24 weeks (nearly 6 months), available to birthing parents, partners, and parents via adoption or surrogacy. We also invest in your future with a GRSP Match program (up to 3% match) and a $500 annual development budget. Plus, you’ll enjoy a 50% discount on Knix products because we want you to love what you create.

AI Disclosure Statement

We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

## How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

## About Knix

## Company Overview
- **One-liner**: Knix designs and sells innovative intimate apparel, activewear, and swimwear, best known for pioneering leakproof underwear to empower people to feel comfortable in their own skin.
- **Entity Type**: Private (venture-backed, 7 funding rounds; LinkedIn labels it as "Public Company" – conflicting reports, but no public ticker exists)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: 2013
- **Founders**: Joanna Griffiths (founder’s voice on About Us page)

## Core Business
- **Primary industry**: Retail Apparel and Fashion (intimate apparel, activewear, swimwear)
- **Target customers**: B2C – primarily women and individuals seeking comfortable, leakproof, and inclusive intimates
- **Mission**: “To empower people to feel comfortable in their own skin” and “live totally and unapologetically free”

## Products & Services
- **Knix**: Wireless bras, seamless underwear, leakproof underwear, activewear, and swimwear – all designed for real life and body inclusivity. Sold via direct-to-consumer online store, 15+ retail stores (Canada & California), wholesale, and Amazon.
- **Kt by Knix**: A sub-brand offering more accessible, everyday intimates (bras, underwear, loungewear) at a lower price point.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metrics**: Annual revenue ~$133.6M (LinkedIn estimate); 241 employees; 3+ million customers; 15 retail locations (as of end 2023)
- **Notable Investors/Partners**: Not publicly detailed; company has completed 7 funding rounds (lead investors not named in available sources)
- **Growth Signals**: Over 3 million customers reached; rapid expansion from online-only to 15 physical stores across Canada and California; recognized as one of the fastest-growing intimate apparel brands in North America

## Competitive Advantages
- **Innovation**: Pioneered the leakproof underwear category, solving a real customer pain point that traditional intimates ignored.
- **Community-driven**: Direct feedback loop with customers drives product development; strong social media presence and engaged community.
- **Inclusivity**: Broad size range, representation in marketing, and commitment to breaking taboos around bodies and leaks.
- **Omnichannel presence**: Seamless blend of DTC e-commerce, owned retail stores, wholesale, and Amazon.

## Strategic Focus
- **Retail expansion**: Growing brick-and-mortar footprint to deepen customer relationships and brand experience.
- **Product innovation**: Continuing to develop new categories (activewear, swim) and iterate on core leakproof technology.
- **Brand portfolio**: Scaling both Knix and Kt by Knix to reach different customer segments.
- **Community & inclusivity**: Strengthening employee resource groups, DEI initiatives, and customer engagement.

## Why Work Here
- **Culture**: “Unapologetically free” – inclusive, welcoming environment that values different perspectives. Core values: listen to the customer, care for the future, community.
- **Hybrid work**: Beautiful central Toronto office with product lab, content studio, and Knix Cafe; hybrid schedule (in-office + remote). Some remote roles available (e.g., New York).
- **Benefits**: Generous paid time off, floating holidays, paid sick leave, pregnancy + parental leave; employer-paid health benefits; GRSP/401k matching; mental wellness app; professional development budget; employee discounts; milestone gifts; recognition program.
- **Inclusion & belonging**: 3 Employee Resource Groups (BIPOC, LGBTQIA+, Mental Health); DEI training; social committee.
- **Hiring process**: Apply directly; may include behavioural/cognitive assessment; AI tools used in screening with human oversight.

## Sources
1. [knix.com – Careers page](https://knix.com/pages/careers)
2. [jobs.lever.co – Knix open roles](https://jobs.lever.co/knix)
3. [linkedin.com – Knix company page](https://linkedin.com/company/knix-wear)
4. [knix.com – About Us](https://knix.com/pages/campaign-about-us)
5. [indeed.com – Knix company profile](https://ca.indeed.com/cmp/Knix-1/about)

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