---
title: 'Retention Specialist at Doctoralia Colombia'
canonical: 'https://feeny.ai/job/retention-specialist-doctoralia-colombia-bogota-2mgbntqfqxhy'
type: 'job'
last_seen: '2026-09-12'
---

# Retention Specialist at Doctoralia Colombia

- **Company:** Doctoralia Colombia
- **Location:** Bogotá, Colombia
- **Employment:** full-time
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/doctoralia-colombia/c0d52e15-7825-45a9-ba7e-ae2fcafd6de6

## Job description

Descripción de la empresa Doctoralia es la plataforma líder en el mundo que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud y hacer la experiencia de la salud mas humana

Descripción del cargo Enfocado en Retener a los clientes mediante el uso eficaz de herramientas comerciales y técnicas de persuasión, construyendo relaciones sólidas y duraderas, inspirando confianza tanto en clientes como en especialistas.

Responsabilidades y Funciones

- Negociar términos y condiciones con los especialistas para asegurar su permanencia y maximizar la satisfacción del cliente.
- Mantener una comunicación efectiva con doctores y especialistas para comprender sus necesidades y preocupaciones.
- Capacitar a especialistas de la salud (médicos, asistentes) sobre el uso de la plataforma a través de llamadas y videollamadas.
- Desarrollar estrategias de retención personalizadas y planes de acción para cada cuenta, analizando la información cualitativa y cuantitativa de los diferentes perfiles para maximizar su potencial y generar upgrades.
- Consignar toda la información de las interacciones en el CRM, cumpliendo con la excelencia operativa requerida.

Requisitos y Experiencia

- Experiencia mínima de 3 años en roles comerciales realizando retención de clientes o venta cruzada
- Manejo de portafolios en volumen, recuperación de cartera y manejo de quejas y reclamos. Se valora positivamente la experiencia en empresas Fintech o SAAS
- Dominio requerido de G-suite, CRM (Salesforce), Zoom y Google Meet.

Beneficios

- Contrato a termino indefinido
- Salario competitivo
- Modelo hibrido
- Horarios de lunes a viernes ( Fines de semana y festivos OFF)
- Día de cumpleaños compensatorio
- Bono de alimentación People Pass
- Medicina pre-pagada
- Beneficio de educación para idioma inglés
- Plataforma para Educación Continua

## About Doctoralia Colombia

## Company Overview
- **One-liner**: Doctoralia Colombia is the local arm of the global Docplanner Group, operating a leading online platform that connects patients with healthcare professionals and provides SaaS practice management tools for clinics and doctors.
- **Entity Type**: Private (part of the Docplanner Group, a privately held company)
- **Headquarters**: Bogotá, Colombia
- **Founded**: 2007 (Doctoralia brand founded in Spain; Colombian operations established as part of the group's expansion)
- **Founders**: Two doctors and a technologist (original Doctoralia founders)

## Core Business
- **Primary industry/industries**: Healthcare Technology (HealthTech), Online Marketplace, SaaS for Healthcare
- **Target customers**: B2B (healthcare professionals, clinics, medical centers) and B2C (patients seeking medical appointments and information)
- **Mission or purpose statement**: "Ayudando a las personas a vivir más, con mejor salud" (Helping people live longer, with better health) — as stated on their "About Us" page.

## Products & Services
- **[Doctoralia Platform (Marketplace)]**: A free-to-use online directory and booking platform for patients to find, compare, and book appointments with over 60,000 healthcare professionals across various specialties. Includes patient reviews and ratings.
- **[Doctoralia Pro (SaaS for Professionals)]**: A paid subscription software suite for doctors and clinics. Features include online booking management, automated SMS reminders, digital patient records, and practice analytics to streamline operations and attract new patients.
- **[Noa Notes (AI-Powered Tool)]**: An AI assistant that automatically summarizes patient consultations, allowing doctors to focus on the patient rather than manual note-taking.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Doctoralia is a subsidiary of the privately held Docplanner Group).
- **Key Metric**: The Docplanner Group (parent) reports over 2 million registered healthcare professionals and over 2 million patient reviews globally. Doctoralia Colombia specifically has 123 employees.
- **Notable Investors/Partners**: As part of the Docplanner Group, the company has received significant venture capital funding over the years (e.g., from One Peak Partners, Point Nine Capital, and others at the group level). Key partners include major healthcare networks and clinics in Colombia.
- **Growth Signals**: The Colombian office has grown 36.1% year-over-year in headcount (reaching 123 employees). The company is actively hiring for key roles (Head of Operations, Enterprise Sales, Commercial Supervisor). The group is a global leader in 13 countries, indicating strong market penetration and scalability.

## Competitive Advantages
- **Market Leadership**: Doctoralia is the dominant online healthcare booking platform in Colombia and across Latin America, with a strong brand and a large network of over 60,000 professionals.
- **Global Backing**: Being part of the Docplanner Group provides access to significant resources, technology, and best practices from 13 countries, giving it a competitive edge over local startups.
- **Integrated Ecosystem**: The combination of a patient-facing marketplace and a comprehensive SaaS suite (Doctoralia Pro) creates a powerful two-sided network effect. More patients attract more doctors, and better tools retain them.
- **AI Innovation**: The introduction of "Noa Notes" shows a commitment to leveraging AI to solve real pain points for healthcare professionals, differentiating their SaaS offering.

## Strategic Focus
- **Enterprise Expansion**: The active hiring for an "Enterprise Sales Executive – SaaS" and "KAM Integraciones" (Key Account Manager for Integrations) signals a strategic push to win larger contracts with clinics, hospitals, and healthcare groups.
- **Product-Led Growth**: Continued investment in AI (Noa Notes) and automation to improve the value proposition for doctors and enhance the patient experience.
- **Market Consolidation**: Leveraging the global group's scale to deepen market share in Colombia and potentially expand into adjacent services.

## Why Work Here
- **High-Growth Environment**: With 36% year-over-year headcount growth, the company is in a rapid expansion phase, offering opportunities for career advancement and impact.
- **Hybrid Work Model**: Job postings indicate a hybrid work policy, offering flexibility while maintaining in-office collaboration in Bogotá.
- **Mission-Driven Work**: Employees contribute to a meaningful mission of improving healthcare access and efficiency in Colombia.
- **Tech Stack**: The company uses a modern tech stack including microservices, RabbitMQ, Salesforce, Tableau, SQL, TypeScript, React, Kubernetes, and Docker, providing a strong environment for technical growth.
- **Global Exposure**: As part of an international group, employees have opportunities to collaborate with teams in Spain, Mexico, and other countries.
- **Strong Sales Culture**: With 24% of the workforce in Sales, the company offers a dynamic, results-oriented environment for commercial talent.

## Sources
1. [doctoralia.co](https://www.doctoralia.co/)
2. [jobs.ashbyhq.com/doctoralia-colombia](https://jobs.ashbyhq.com/doctoralia-colombia)
3. [linkedin.com/company/doctoraliaco](https://co.linkedin.com/company/doctoraliaco)
4. [pro.doctoralia.co/sobre-nosotros](https://pro.doctoralia.co/sobre-nosotros)
5. [doctoralia.co/contacto](https://www.doctoralia.co/contacto)

## Other roles at Doctoralia Colombia

- [Revenue Operations Manager](https://feeny.ai/job/revenue-operations-manager-doctoralia-colombia-bogota-7swzb9tzgsy6) — Bogotá, Colombia
- [Sales Manager](https://feeny.ai/job/sales-manager-doctoralia-colombia-bogota-rpxeyscbhv4d) — Bogotá, Colombia
- [Ejecutivo Comercial - Segundas Ventas](https://feeny.ai/job/ejecutivo-comercial-segundas-ventas-doctoralia-colombia-bogota-jmtqdbvvbpq4) — Bogotá, Colombia
- [Retention Specialist](https://feeny.ai/job/retention-specialist-jobber-vancouver-0vqtjg02symq) — Vancouver, Canada