---
title: 'Returns & Claims Associate at Xometry Europe'
canonical: 'https://feeny.ai/job/returns-claims-associate-xometry-europe-bulgaria-56tcpb3yzaj3'
type: 'job'
last_seen: '2026-10-13'
---

# Returns & Claims Associate at Xometry Europe

- **Company:** Xometry Europe
- **Location:** Bulgaria
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/xometryeurope/jobs/5248644007

## Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are looking for a detail-oriented Returns & Claims Associate to manage and resolve customer and partner claims across the business. This role covers a broad range of claim types, including logistics issues, service quality disputes, billing discrepancies, product-related claims, and contractual exceptions.

The position plays a key role in ensuring fair, timely, and policy-compliant claim resolution, while maintaining high standards of communication, documentation, and continuous process improvement.

How You'll Contribute:

- Claims Management (All Claim Types):
- Register, review, and resolve customer and partner claims across multiple categories, including logistics (loss, damage, delays), service quality and SLA breaches, billing/pricing/invoice disputes, product or order-related issues, and contractual and exception-based claims
- Validate claim eligibility based on internal policies, contracts, and business rules
- Collect, review, and assess supporting documentation
- Drive claims to resolution within defined SLAs
- Returns Management:
- Coordinate physical and non-physical returns where applicable
- Validate return requests and approvals
- Track return status and ensure accurate system updates
- Align with warehouses, suppliers, and internal teams as required
- Internal & External Coordination:
- Act as a single point of contact for all claim-related topics
- Collaborate closely with Logistics, Finance, Sales, Legal, and Production teams
- Coordinate with external partners and vendors when needed
- Escalate complex or high-risk claims in a structured and timely manner
- Financial & Data Accuracy:
- Ensure correct financial handling of claims, including credits, refunds, and reimbursements
- Support Finance teams with reconciliations and audits
- Maintain accurate and complete records in ERP and related systems
- Reporting & Continuous Improvement:
- Track and analyze claim volumes, root causes, resolution times, and outcomes
- Identify recurring issues and propose preventive or corrective actions
- Support process standardization, optimization, and automation initiatives
- Contribute to the continuous improvement of policies and internal guidelines
- Customer & Partner Communication:
- Provide clear, timely, and professional updates on claim status and outcomes
- Handle sensitive or escalated cases with a solution-oriented mindset
- Balance customer satisfaction with contractual and business requirements

What You'll Bring to Xometry:

- English B2+
- Italian and/or Spanish language skills
- 2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution
- Strong analytical and problem-solving skills
- High attention to detail and a structured working style
- Ability to manage multiple claim types and priorities in parallel
- Clear written and verbal communication skills
- Experience in marketplaces, platforms, or B2B environments is a plus
- Exposure to contracts, SLAs, or policy-driven decision-making is a plus
- Experience working with ERP, CRM, or ticketing tools is a plus
- Data literacy and basic reporting skills are a plus

Conditions and Benefits:

- Remote work flexibility
- Corporate Laptop
- Company-provided laptop and tools to set you up for success
- Language learning support – improve or learn new languages
- Collaborative and supportive team environment
- Professional growth and development opportunities, including training and skill enhancement
- Corporate events and team-building activities

#LI-Remote #Promoted

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please read our [privacy policy](https://xometry.eu/en/policy/) here.

## About Xometry Europe

## Company Overview
- **One-liner**: Xometry Europe is the European arm of Xometry, a global AI-powered marketplace for on-demand custom manufacturing that connects buyers with a network of over 5,000 suppliers for services like CNC machining, 3D printing, and sheet metal fabrication.
- **Entity Type**: Public (parent company Xometry Inc., NASDAQ: XMTR)
- **Headquarters**: Munich, Germany
- **Founded**: 2013
- **Founders**: Not specified in provided sources

## Core Business
- **Primary industry**: On-demand manufacturing, industrial technology, digital marketplace
- **Target customers**: B2B – from self-funded startups to Fortune 100 companies
- **Mission or purpose statement**: To redefine how custom manufacturing works ([xometry.eu](https://xometry.eu/en/))

## Products & Services
- **Xometry Platform (AI Marketplace)**: SaaS platform that instantly analyzes CAD files, provides DFM (Design for Manufacturing) feedback, and matches orders with the right manufacturing partners based on real-time capacity and specialization. Supports STEP, Mesh, Parasolid, and ACIS files.
- **Manufacturing Services**: CNC machining, 3D printing, sheet metal fabrication, injection molding, and more – covering 16+ processes and 200+ materials.
- **Quality Assurance**: ISO 9001:2015 certified, with full traceability, certified quality inspections, and zero-risk execution.

## Market Standing
- **Valuation/Market Cap**: Not publicly available for the European entity; parent company Xometry is NASDAQ-listed (XMTR).
- **Key Metric**: ~1,300 employees globally (USA, Europe, Asia); operates with a European team from over 20 countries.
- **Notable Investors/Partners**: Not specified in provided sources.
- **Growth Signals**: Publicly traded since 2021; fast-growing company with a rapidly expanding European team; ISO 9001:2015 certified; committed to carbon neutrality via eco-friendly partnerships.

## Competitive Advantages
- **AI-powered instant quoting engine (Xometry IQ℠)** that delivers pricing and lead times in seconds.
- **Massive supplier network** of over 5,000 global manufacturers with wide-ranging capabilities and certifications.
- **Quality & accountability**: ISO 9001:2015, full traceability, and zero-risk execution backed by an in-house applications engineering team and QA lab.
- **Carbon neutral operations** and data security consciousness.
- **Design-for-manufacturing feedback** embedded in the quoting process, reducing iteration cycles.

## Strategic Focus
- Expanding European market presence and supplier network.
- Deepening AI capabilities to improve speed, accuracy, and customer experience.
- Maintaining ISO quality standards and advancing sustainability (carbon neutrality).
- Scaling the team across Europe with a focus on technology, sales, operations, and finance.

## Why Work Here
- **Work model**: Up to 100% remote from home office or based at Munich HQ; hybrid workspace is common. Relocation and global mobility support available.
- **Culture**: Agile methodology, low bureaucracy, open to new ideas from any level. International team (20+ nationalities) with English as the corporate language.
- **Career development**: Zig-zag growth opportunities, language and professional online courses, experience-exchange meetings across teams.
- **Compensation**: Stock options, corporate bonus schemes, and competitive salary.
- **Hiring process**: Application review → test assignment (for most roles) → HR interview → final interview with hiring manager → offer.
- **Notable perks**: Dynamic environment, global mobility, and a focus on personal growth.

## Sources
1. [xometry.eu/en/about-us](https://xometry.eu/en/about-us/)
2. [xometry.eu/en/career](https://xometry.eu/en/career/)
3. [xometry.eu/en](https://xometry.eu/en/)
4. [job-boards.greenhouse.io/xometryeurope](https://job-boards.greenhouse.io/xometryeurope)
5. [builtin.com/company/xometry-europe](https://builtin.com/company/xometry-europe)

## Other roles at Xometry Europe

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- [Sourcing RFQ Engineer](https://feeny.ai/job/sourcing-rfq-engineer-xometry-europe-kazakhstan-georgia-cxdjhwwm5y8b) — Kazakhstan Georgia, Serbia
- [Sales Leader, Italian Market](https://feeny.ai/job/sales-leader-italian-market-xometry-europe-spain-r3paebczs6sk) — Spain
- [Business Development Manager Scandinavian languages](https://feeny.ai/job/business-development-manager-scandinavian-languages-xometry-europe-bulgaria-5p1dzab3rszd) — Bulgaria
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