---
title: 'Returns Coordinator at Alpinestars'
canonical: 'https://feeny.ai/job/returns-coordinator-alpinestars-torrance-6171tdf8zypy'
type: 'job'
last_seen: '2026-09-11'
---

# Returns Coordinator at Alpinestars

- **Company:** Alpinestars
- **Location:** Torrance, CA
- **Compensation:** $18–$20/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-03-26
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/alpinestars/e8b1149c-bcd8-4d04-931a-bf316472a29b

## Job description

Alpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports, driven by a commitment to performance, safety, and innovation. Behind every product is a dedication to service, integrity, and excellence; extending beyond the point of sale to ensure a seamless customer experience.

Position Overview We are currently seeking a Returns Coordinator to serve as the key point of contact for managing product returns. This role ensures that returned merchandise is handled efficiently and in line with company standards, providing timely resolutions for our customers and contributing to an optimal post-purchase experience. By bridging customer service, warehouse operations, and inventory control, this function plays a critical role in supporting operational excellence and protecting the company’s reputation.

## Key Responsibilities

- Process returns and exchanges in accordance with Alpinestars’ policies for e-commerce, retail, and wholesale customers
- Inspect returned items for quality, wear, or damage and determine appropriate disposition (restock, refurbish, return to customer)
- Communicate with customers and internal teams to resolve return-related issues quickly and professionally
- Coordinate with warehouse team to ensure timely receipt and restocking of returned goods
- Oversee intake of service orders across multiple departments, delivering accurate check-ins and timely distribution to appropriate teams
- Maintain accurate records of all return transactions, tracking trends and reporting on common return reasons or product issues
- Work closely with the quality control and product development teams to relay return feedback and product concerns
- Assist customers by issuing return labels and processing refunds or credits

## Qualifications

- 1–3 years of experience in logistics, returns processing, or customer service (experience in apparel or sporting goods industry a plus)
- Strong attention to detail with excellent organizational and time-management skills
- Familiarity with inventory systems, return portals, and order management platforms (e.g., Full Circle, Shopify, etc.)
- Proficiency in Microsoft Office and Salesforce
- Effective communication skills, both written and verbal
- Ability to work independently and collaboratively in a fast-paced, high-performance environment
- Passion for motorsports or action sports culture is a bonus!

## About Alpinestars

## Company Overview
- **One-liner**: Alpinestars is a world-leading manufacturer of professional racing products, motorcycling airbag protection, high-performance apparel, and technical footwear.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Asolo, Veneto, Italy (with major offices in Torrance, California, USA and Bangkok, Thailand)
- **Founded**: 1963
- **Founders**: Sante Mazzarolo (founder); Gabriele Mazzarolo (son, established Alpinestars USA in 1986)

## Core Business
- **Primary Industry**: Retail Apparel and Fashion, specifically motorsports protection gear and performance apparel.
- **Target Customers**: B2C (motorcyclists, racers, mountain bikers, casual riders) and B2B (professional racing teams, MotoGP, Formula 1, NASCAR, World Rally, etc.).
- **Mission / Purpose**: “One Goal. One Vision.” – to share the same goal and vision as champion athletes, constantly innovating to produce the safest products for riders and drivers of all skill levels.

## Products & Services
- **Tech Air Airbag System**: Motorcycling airbag protection introduced to MotoGP in 2009, now used by the majority of racers in MotoGP and Dakar.
- **Motocross Boots & Road Racing Boots**: The original product line that established the company.
- **Racing Leather Suits**: High-performance road racing suits used by MotoGP and Superbike champions.
- **Technical Apparel & Footwear**: Jackets, pants, gloves, and shoes for commuting, touring, adventure riding, and urban riding.
- **Helmets**: Full-face and off-road helmets (recent addition to the product line).
- **Mountain Bike Gear**: Protection and footwear developed in partnership with Honda World Cup teams.
- **Casual Sportswear**: Lifestyle apparel line launched in 2004 from the Los Angeles office.
- **Auto Racing Gear**: Suits, gloves, and shoes for Formula 1, IndyCar, NASCAR, and rally drivers.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Annual revenue of **$238.2 million** (estimated, based on LinkedIn data); employs approximately **400–700 staff** worldwide (LinkedIn reports 400, company website reports ~700).
- **Notable Investors / Partners**: No venture capital or external investors disclosed; company is family-owned. Key partnerships include MotoGP, Formula 1, NASCAR, AMA Supercross/Motocross, Dakar Rally, and World Rally Championship.
- **Growth Signals**: 14.7% year-over-year headcount growth (+79 employees); expanding into new categories (helmets, airbag systems); pursuing B-Corp certification for sustainability.

## Competitive Advantages
- **Italian Racing Heritage**: Founded in 1963 by a leather craftsman in Asolo, Italy; deep roots in motorsports culture.
- **R&D Under Extreme Conditions**: Products are developed and tested with world champion athletes in MotoGP, Formula 1, and other top racing series (“Race on Sunday, Innovate on Monday”).
- **Proprietary Airbag Technology**: Tech Air system is a market leader in motorcycling airbag protection, used by the majority of MotoGP riders.
- **Broad Product Range**: Covers all riding disciplines (motocross, road racing, adventure, commuting, mountain biking) and auto racing, plus lifestyle apparel.
- **Global Presence**: Offices in Italy, USA, Thailand, and distribution in over 24 countries.

## Strategic Focus
- **Innovation in Safety**: Continuous improvement of airbag protection and impact-absorbing materials.
- **Sustainability**: Actively pursuing B-Corp certification to become a more sustainable company and reduce environmental impact.
- **Category Expansion**: Growing helmet line and developing products for new riding segments (e.g., urban commuting, adventure touring).
- **Digital Transformation**: Global Digital Transformation Officer appointed (Ernest Debets) to modernize e-commerce and digital marketing.

## Why Work Here
- **Culture**: Deeply rooted in motorsports and extreme sports; employees often share a passion for riding and racing. The company fosters a “champion athlete” mindset.
- **Work Environment**: On-site positions at multiple global locations (Asolo, Italy; Torrance, CA; Bangkok, Thailand). Roles are largely on-site (as seen in Lever job listings: “On-site — Full-Time”).
- **Perks & Benefits**: Not explicitly detailed in search results, but the company invests in high-performance product development and global brand presence.
- **Engineering & Design Focus**: Strong technical and design departments (10% of workforce in Design, 5% in Technical). Opportunities for CAD designers, product developers, and supply chain roles.
- **Caution**: Employee reviews on LinkedIn are mixed – overall rating **2.4/5** (92 reviews), with low scores for work-life balance (1.9), culture (1.9), and compensation (2.6). Job seekers should consider this feedback, especially regarding on-site demands and management culture.
- **Current Openings** (as of search date): HR Recruiter, Recruiter Internship, Sales Developer, Dealer Developer, Sourcing Manager, Technical CAD Designer, Demand Planner, Senior Supply Planner, Merchandiser, and more.

## Sources
1. [Alpinestars Careers Page (Lever)](https://jobs.lever.co/alpinestars)
2. [Alpinestars About Us](https://www.alpinestars.com/pages/about-us)
3. [Alpinestars LinkedIn Profile](https://linkedin.com/company/alpinestars)
4. [Built In Alpinestars Profile](https://builtin.com/company/alpinestars)

## Other roles at Alpinestars

- [Videographer/Editor – Motorcycling](https://feeny.ai/job/videographer-editor-motorcycling-alpinestars-torrance-4s6znf9zzzf8) — Torrance, CA
- [Field Sales Manager](https://feeny.ai/job/field-sales-manager-alpinestars-torrance-zfa0npn8e0ed) — Torrance, CA
- [Helmet Category Manager - Sales](https://feeny.ai/job/helmet-category-manager-sales-alpinestars-torrance-8rfs6crfacev) — Torrance, CA
- [Digital Community Specialist](https://feeny.ai/job/digital-community-specialist-alpinestars-torrance-zgt8h4xs7as8) — Torrance, CA
- [Junior Graphic Designer](https://feeny.ai/job/junior-graphic-designer-alpinestars-torrance-rdz1z4r84ds2) — Torrance, CA
- [Senior Graphic Designer](https://feeny.ai/job/senior-graphic-designer-alpinestars-torrance-sgahjdzcyq8w) — Torrance, CA
- [Customer Service and Product Support Specialist](https://feeny.ai/job/customer-service-and-product-support-specialist-alpinestars-torrance-nwk4v8qxgqe2) — Torrance, CA
- [Videographer/Editor – Motocross Division](https://feeny.ai/job/videographer-editor-motocross-division-alpinestars-torrance-esc2tk2tf2rb) — Torrance, CA
- [Returns Coordinator](https://feeny.ai/job/returns-coordinator-allied-beverage-group-elizabeth-8j5gr9v1dcse) — Elizabeth, NJ