---
title: 'Revenue Customer Success Specialist at Doctoralia Mexico'
canonical: 'https://feeny.ai/job/revenue-customer-success-specialist-doctoralia-mexico-mexico-city-60s7rwqfpd84'
type: 'job'
last_seen: '2026-09-11'
---

# Revenue Customer Success Specialist at Doctoralia Mexico

- **Company:** Doctoralia Mexico
- **Location:** Mexico City, Mexico
- **Employment:** full-time
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/doctoralia-mexico/b8aba809-d956-46e2-98e6-4d0bff84a321

## Job description

¿Te apasiona construir relaciones de largo plazo con clientes y convertir cada renovación en una oportunidad de crecimiento? Buscamos un/a Customer Success Renewals Specialist para acompañar a nuestros especialistas en el momento clave de su renovación, garantizando una experiencia cercana, personalizada y orientada a resultados, mientras impulsas upgrades que hacen crecer nuestro MRR.

Lo que harás

- Contactar a los especialistas con renovación próxima vía WhatsApp, correo y/o llamada en menos de 3 días.
- Analizar el perfil y desempeño de cada especialista antes de la conversación de renovación (prework efectivo).
- Dar seguimiento puntual a los deals y tickets asignados para mantener una cartera sana.
- Mostrar el valor real de la plataforma para que cada especialista decida continuar con nosotros con claridad.
- Proponer upgrades de paquete (Starter → Plus/VIP, Plus → VIP) alineados al perfil de cada especialista.
- Cumplir métricas operativas de contactación, SLA, MRR, seguimiento y upgrades.
- Dominar a fondo los sistemas y el producto para negociar de forma más efectiva.

Lo que buscamos

- 1 a 2 años de experiencia en atención al cliente
- Experiencia en manejo de objeciones y análisis de datos
- Conocimiento de CRM / Marketplace
- Experiencia cumpliendo métricas operativas (SLA, intentos de contacto, seguimiento).
- Habilidades y competencias: capacidad de multitarea y tolerancia a la frustración; adaptación al cambio y manejo de objeciones; comunicación efectiva, negociación y aprendizaje continuo.
- Idiomas: inglés intermedio (conversacional, deseable).

Propuesta de Valor (Compensación y Beneficios)

- 🏠 Esquema Híbrido: Combina trabajo presencial y remoto.
- 🚀 Esquema de Comisiones: Plan de incentivos ligado a la gestión de cuentas.
- 🌴 22 días de vacaciones desde el primer año y día libre por tu cumpleaños.
- 🏥 Seguro de Gastos Médicos Mayores.
- 💰 Fondo de ahorro y vales de despensa.
- 💪 Membresía TotalPass & iFeel para bienestar físico y emocional.
- 🌍 Oportunidad de desarrollo profesional en una empresa internacional presente en más de 13 países.

¿Estás listo para transformar la experiencia del sector salud en México? ¡Únete a nuestro equipo!

## About Doctoralia Mexico

## Company Overview
- **One-liner**: Doctoralia Mexico is the Mexican subsidiary of Docplanner Group, the world’s largest healthcare platform, connecting patients with doctors and clinics for online and in-person consultations.
- **Entity Type**: Private (part of Docplanner Group, a unicorn)
- **Headquarters**: Miguel Hidalgo, Mexico City, Mexico
- **Founded**: 2007 (parent group Docplanner founded; Doctoralia brand launched)
- **Founders**: Dr. Michał Pędziwiatr, Dr. Łukasz Kłopotowski, and Piotr Kędzierski (Docplanner Group founders)

## Core Business
- **Primary industry**: Healthcare Technology / HealthTech / Digital Health
- **Target customers**: B2B (clinics, hospitals, individual practitioners) and B2C (patients seeking booking and reviews)
- **Mission statement**: "Helping people live more, with better health" by digitalizing the healthcare sector and improving the relationship between patients and professionals.

## Products & Services
- **Doctoralia Platform (Patient-facing)**: A marketplace where patients can search for specialists, read verified reviews, and book appointments (online or in-person) with over 330,000 healthcare professionals.
- **Doctoralia Pro (Practice Management Software)**: A SaaS suite for clinics and individual doctors that includes online scheduling, patient management, automated reminders (SMS/email), telemedicine, and invoicing.
- **Noa Notes (AI Assistant)**: An AI-powered tool that automatically summarizes medical consultations, allowing doctors to focus on patients instead of taking notes.
- **Doctoralia for Clinics**: Enterprise-grade software for larger medical centers to manage operations, automate repetitive tasks, and boost patient loyalty.

## Market Standing
- **Valuation**: Parent company Docplanner Group is a unicorn (valued at over $1 billion), though exact current valuation is not separately disclosed for Doctoralia Mexico.
- **Key Metric**: The Docplanner Group globally processes over 22 million booked appointments per month, with more than 90 million patients using the platform monthly. Doctoralia Mexico serves as the group’s lead market in the Americas.
- **Notable Investors/Partners**: Docplanner Group is backed by leading VCs including **One Peak Partners**, **Point Nine Capital**, **Piton Capital**, and others. In Mexico, key strategic integrations include Salesforce, HubSpot, Google Ads, and Talkdesk.
- **Growth Signals**:
  - Workforce grew 14.8% YoY (242 employees currently).
  - Certified as a **Great Place to Work** (2025-2026).
  - Headcount from 190 to 242 in one year.
  - Actively hiring across sales, customer success, and AI/analytics roles (20+ open positions).
  - Launched AI-driven products like Noa Notes and AI Sales Executive roles.

## Competitive Advantages
- **Market Leadership**: Dominant healthcare platform in 13 countries, with the #1 position in Mexico for doctor discovery and booking.
- **Network Effects**: Over 330,000 registered healthcare professionals and millions of patient reviews create a powerful, defensible moat.
- **Data Moat**: Proprietary data on patient behavior, booking patterns, and reputation analytics that competitors cannot easily replicate.
- **Parent Backing**: Part of Docplanner Group, a well-funded unicorn, providing resources for R&D, AI, and rapid scaling without public market pressure.
- **AI Integration**: Early mover in using generative AI (Noa Notes) to reduce administrative burden for doctors, directly improving adoption and stickiness.

## Strategic Focus
- **AI & Automation**: Scaling tools like Noa Notes and AI-powered sales processes to drive efficiency for both internal teams and client doctors.
- **Digital Trust**: Strengthening the reputation economy by expanding the review system and transparency (84% of patients read reviews before choosing).
- **Market Penetration in LATAM**: Using Mexico as a hub to expand into Colombia, Argentina, and other Spanish-speaking markets (already operating in 5 countries from Mexico City).
- **Enterprise Growth**: Pushing beyond individual practitioners to larger clinic and hospital chains with more complex software solutions.
- **Operational Excellence**: Investing in customer success and field sales to drive retention and expansion among existing provider base.

## Why Work Here
- **Culture**: Certified as a **Great Place to Work** (2026). Emphasis on "building our own path every day" – described as a fast-paced, purpose-driven culture focused on improving healthcare.
- **Hybrid/Office**: Office-first hybrid model based in Lomas de Chapultepec / Polanco area (Boulevard Manuel Ávila Camacho 118, Piso 19). Flexibility is implied for some roles, but customer-facing roles (Field Sales) are in-person around CDMX.
- **Modern Tech Stack**: Engineering and analytics teams use Python, SQL, Tableau, Power BI, Looker, Salesforce, HubSpot, Jira, ClickUp, and more (75+ tools in stack).
- **Growth & Perks**: Fast-growing company (14.8% headcount increase YoY). Active internal promotions (most management hired from within). Perks include Gympass/Wellhub, modern office, and a strong focus on professional development.
- **International Exposure**: Work in a global company with colleagues in Spain, Poland, Italy, Brazil, and others. Many alumni go on to top tech firms (Mercado Libre, Rappi, Uber, Clip, DiDi).
- **Role Variety**: Open roles span Customer Success, Sales (Field & Inside), Account Management, AI Sales, Commercial Insights/Analytics, and Key Account Management.

## Sources
1. [doctoralia.com.mx](https://www.doctoralia.com.mx/)
2. [pro.doctoralia.com.mx - About](https://pro.doctoralia.com.mx/sobre-nosotros)
3. [LinkedIn - Doctoralia México](https://www.linkedin.com/company/doctoraliamx)
4. [Ashby Careers - Doctoralia Mexico](https://jobs.ashbyhq.com/doctoralia-mexico)
5. [Press Room - Doctoralia Mexico](https://press.doctoralia.com.mx/)

## Other roles at Doctoralia Mexico

- [Outbound Sales Expert](https://feeny.ai/job/outbound-sales-expert-doctoralia-mexico-mexico-city-2731wkyccm9t) — Mexico City, Mexico
- [AI & Transformation Manager, Customer Success](https://feeny.ai/job/ai-transformation-manager-customer-success-doctoralia-mexico-mexico-city-hvdwet232yay) — Mexico City, Mexico
- [Sales Closer Specialist – Cold Calling & Demo](https://feeny.ai/job/sales-closer-specialist-cold-calling-demo-doctoralia-mexico-mexico-city-fqg7m13yyra5) — Mexico City, Mexico
- [Customer Success Specialist (onboarding)](https://feeny.ai/job/customer-success-specialist-onboarding-doctoralia-mexico-mexico-city-t5hrxtt249wg) — Mexico City, Mexico
- [Ejecutivo de Ventas - HUNTER DE VENTAS QRO](https://feeny.ai/job/ejecutivo-de-ventas-hunter-de-ventas-qro-doctoralia-mexico-queretaro-pqhy2d8h83z8) — Querétaro, Mexico
- [Ejecutivo de ventas Outbound](https://feeny.ai/job/ejecutivo-de-ventas-outbound-doctoralia-mexico-mexico-city-savhn49b4pb1) — Mexico City, Mexico
- [Ejecutivo de Ventas - HUNTER DE VENTAS GDL](https://feeny.ai/job/ejecutivo-de-ventas-hunter-de-ventas-gdl-doctoralia-mexico-guadalajara-agvdfkjvfyf6) — Guadalajara, Mexico
- [Global Performance Marketing Manager](https://feeny.ai/job/global-performance-marketing-manager-doctoralia-mexico-mexico-city-k65y7pa62ybf) — Mexico City, Mexico
- [Field Sales Executive (CDMX)](https://feeny.ai/job/field-sales-executive-cdmx-doctoralia-mexico-mexico-city-syn7q1bs89yf) — Mexico City, Mexico
- [Ejecutivo de Ventas Telefónicas I - Inbound](https://feeny.ai/job/ejecutivo-de-ventas-telefonicas-i-inbound-doctoralia-mexico-mexico-city-baxt2pspp6wc) — Mexico City, Mexico